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11 Messages

 • 

260 Points

Fri, Oct 10, 2014 1:53 AM

Photoshop: Using Text Tool Freezes the CC 2014.2 x64 release (Win 7)

I have just updated Photoshop CC to 2014.2.0 -- 20140926.r.236 x64 release. Now I am experiencing an issue when I use the text tool to just type a few words on a new document or layer. The application seems to freeze up as soon as I start typing? I wait several minutes with nothing happening and have to resort to using the Windows task manger to kill the photoshop processes. This did not happen before I updated to this release?? Please advise how to fix this if possible to rsdean0001@rsdean.com

Responses

15.1K Messages

 • 

195.8K Points

6 years ago

Which OS version are you using?

2 Messages

 • 

70 Points

6 years ago

I have the same problem with text!

Windows 7 x64

11 Messages

 • 

260 Points

6 years ago

Chris, I'm using Windows 7 x64
Here's the system infor reported from Photoshop:
Adobe Photoshop Version: 2014.2.0 20140926.r.236 2014/09/26:23:59:59 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 2
Processor speed: 3000 MHz
Built-in memory: 8189 MB
Free memory: 1413 MB
Memory available to Photoshop: 7161 MB
Memory used by Photoshop: 80 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 2
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1024, right=1280
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="ATI Radeon HD 4800 Series "
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="8.850.0.0"
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="ATI Radeon HD 4800 Series "
glgpu[0].GLRendererID=37952
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20110419000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 96040090050480634073
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Home\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 2.73T, 1.89T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2
Plugin.dll Adobe Photoshop CC 2014 15.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.46
PSArt.dll Adobe Photoshop CC 2014 15.2
PSViews.dll Adobe Photoshop CC 2014 15.2
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 15.2 (2014.2.0 x001)
Accented Edges 15.2
Adaptive Wide Angle 15.2
Angled Strokes 15.2
Average 15.2 (2014.2.0 x001)
Bas Relief 15.2
BMP 15.2
Camera Raw 8.6
Camera Raw Filter 8.6
Chalk & Charcoal 15.2
Charcoal 15.2
Chrome 15.2
Cineon 15.2 (2014.2.0 x001)
Clouds 15.2 (2014.2.0 x001)
Collada 15.2 (2014.2.0 x001)
Color Halftone 15.2
Colored Pencil 15.2
CompuServe GIF 15.2
Conté Crayon 15.2
Craquelure 15.2
Crop and Straighten Photos 15.2 (2014.2.0 x001)
Crop and Straighten Photos Filter 15.2
Crosshatch 15.2
Crystallize 15.2
Cutout 15.2
Dark Strokes 15.2
De-Interlace 15.2
Dicom 15.2
Difference Clouds 15.2 (2014.2.0 x001)
Diffuse Glow 15.2
Displace 15.2
Dry Brush 15.2
Eazel Acquire 15.2 (2014.2.0 x001)
Embed Watermark 4.0
Entropy 15.2 (2014.2.0 x001)
Export Color Lookup Tables NO VERSION
Extrude 15.2
FastCore Routines 15.2 (2014.2.0 x001)
Fibers 15.2
Film Grain 15.2
Filter Gallery 15.2
Flash 3D 15.2 (2014.2.0 x001)
Fresco 15.2
Glass 15.2
Glowing Edges 15.2
Google Earth 4 15.2 (2014.2.0 x001)
Grain 15.2
Graphic Pen 15.2
Halftone Pattern 15.2
HDRMergeUI 15.2
HSB/HSL 15.2
IFF Format 15.2
IGES 15.2 (2014.2.0 x001)
Ink Outlines 15.2
JPEG 2000 15.2
Kurtosis 15.2 (2014.2.0 x001)
Lens Blur 15.2
Lens Correction 15.2
Lens Flare 15.2
Liquify 15.2
Matlab Operation 15.2 (2014.2.0 x001)
Maximum 15.2 (2014.2.0 x001)
Mean 15.2 (2014.2.0 x001)
Measurement Core 15.2 (2014.2.0 x001)
Median 15.2 (2014.2.0 x001)
Mezzotint 15.2
Minimum 15.2 (2014.2.0 x001)
MMXCore Routines 15.2 (2014.2.0 x001)
Mosaic Tiles 15.2
Multiprocessor Support 15.2 (2014.2.0 x001)
Neon Glow 15.2
Note Paper 15.2
NTSC Colors 15.2 (2014.2.0 x001)
Ocean Ripple 15.2
OpenEXR 15.2
Paint Daubs 15.2
Palette Knife 15.2
Patchwork 15.2
Paths to Illustrator 15.2
PCX 15.2 (2014.2.0 x001)
Photocopy 15.2
Photoshop 3D Engine 15.2 (2014.2.0 x001)
Photoshop Touch 14.0
Picture Package Filter 15.2 (2014.2.0 x001)
Pinch 15.2
Pixar 15.2 (2014.2.0 x001)
Plaster 15.2
Plastic Wrap 15.2
PLY 15.2 (2014.2.0 x001)
PNG 15.2
Pointillize 15.2
Polar Coordinates 15.2
Portable Bit Map 15.2 (2014.2.0 x001)
Poster Edges 15.2
PRC 15.2 (2014.2.0 x001)
Radial Blur 15.2
Radiance 15.2 (2014.2.0 x001)
Range 15.2 (2014.2.0 x001)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2
Ripple 15.2
Rough Pastels 15.2
Save for Web 15.2
ScriptingSupport 15.2
Shake Reduction 15.2
Shear 15.2
Skewness 15.2 (2014.2.0 x001)
Smart Blur 15.2
Smudge Stick 15.2
Solarize 15.2 (2014.2.0 x001)
Spatter 15.2
Spherize 15.2
Sponge 15.2
Sprayed Strokes 15.2
Stained Glass 15.2
Stamp 15.2
Standard Deviation 15.2 (2014.2.0 x001)
STL 15.2 (2014.2.0 x001)
Sumi-e 15.2
Summation 15.2 (2014.2.0 x001)
Targa 15.2
Texturizer 15.2
Tiles 15.2
Torn Edges 15.2
Twirl 15.2
U3D 15.2 (2014.2.0 x001)
Underpainting 15.2
Vanishing Point 15.2
Variance 15.2 (2014.2.0 x001)
Virtual Reality Modeling Language | VRML 15.2 (2014.2.0 x001)
Water Paper 15.2
Watercolor 15.2
Wave 15.2
Wavefront|OBJ 15.2 (2014.2.0 x001)
WIA Support 15.2 (2014.2.0 x001)
Wind 15.2
Wireless Bitmap 15.2 (2014.2.0 x001)
ZigZag 15.2

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash: NONE
Installed TWAIN devices: NONE

16 Messages

 • 

214 Points

6 years ago

Same problem here. Super aggravated. Running Windows 7 64-bit. Have to kill it with Task manager.

3.5K Messages

 • 

52.9K Points

6 years ago

This is odd.  I have been using Win7 with 64 bit a LOT and haven't seen a single problem.

Could you try following the steps here (http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html) to clear your font cache and see if that solves your problem?  I'd like to get to the bottom of this and with three complaints, I'm concerned.

Thanks,
David

16 Messages

 • 

214 Points

6 years ago

I tried all of the troubleshooting that was applicable. That being said I just tried turning off the font preview a second time and this time it allowed me to type and commit it. As soon as I turned the font preview back on (to medium) and tried to type, it locked up right away. So it kind of works but that isn't a fix just a band aid. I use the font preview as a reference all of the time and it's part of the software so I should be able to be use it and not lock everything up.

16 Messages

 • 

214 Points

6 years ago

4 people are having this problem counting this other guy in this other thread

http://feedback.photoshop.com/photosh...

11 Messages

 • 

260 Points

6 years ago

David,
I can finally get the Text tool to work without freezing up Photoshop if I use Solution #2 in the document at the link above.

Solution 2: Turn Font Preview off in Photoshop's Preferences.
Photoshop CC and CS6:
Choose Type > Font Preview Size.
Select None.

Using this solution to Turning off the font preview however does not allow one to view a sample of the fonts you might want to use.

The work around is to
1. From the menu, Choose Type > Font Preview Size > Medium to Turn the preview on,
2. Select the Text tool,
3. On the Text tool options, check and select the font you want to use,
4. Before using the text tool to insert text, Choose Type > Font Preview Size > None to Turn the preview off
5. Then go to your document to add the text you want to use with the selected font, apply any options (e.g, arc) and commit with the check mark.

If you want to change fonts, again go through these work around steps.

I had no problems in the previous release nor in CS6 with this type of font issue. This seems to be a problem, at least for a few of us, that needs to get fixed hopefully in the next release since this work around is pretty cumbersome.

If it is not going to be fixed soon then some FAQ should be posted to advise those experiencing this issue with a proposed work around until it can be fixed.

Thanks for pointing me in direction to help me find this work around.

Richard

16 Messages

 • 

214 Points

My thoughts exactly. It's a workaround but not a solution. Hopefully they can get this figured out. Glad it's not just me. :)

15.1K Messages

 • 

195.8K Points

That is a strong indication that the problem is caused by a corrupt font, or OS font cache on your system.

16 Messages

 • 

214 Points

I cleared my font cache. Also I have never had a problem until the new update on Oct 6 and I use Photoshop pretty much everyday so if there was a corrupt font I think it would have caused a problem before now. If there was a current font test script for CC I would be glad to run it but the troubleshooting tips only have a version for CS5 and CS6.

4 Messages

 • 

90 Points

6 years ago

I also have the same problem - Windows 7 64 - I was working on the same document with the same fonts yesterday before the update and it worked fine - but today I can only type 2 or 3 letters before it freezes for up to 4 or 5 minutes - then I can type a few more letters.
Very frustrating but changing the font preview to none is a temporary fix

3.5K Messages

 • 

52.9K Points

6 years ago

Howdy folks,

Okay, it is starting to sound like there's a real problem here.  Unfortunately, I work with text all the time and haven't seen this problem even once during the development process nor have any beta-testers.  I believe you're encountering an issue, I just don't know what element is missing from my setup but present on yours to trigger this issue.

It sounds like everyone on this thread having the problem is running Windows 7, correct?  Richard is specifically running Win7.1 as am I.  What about everyone else?  I'm assuming we're all running in English?  What other applications do you have running at the same time, such as email or Word or a browser?  What about fonts?  Perhaps you're all running a specific font that is triggering the problem?  Do you have any note-worthy, non-standard fonts installed?  Do you have missing fonts that are being updated through Typekit?  Are you running with the new Design Library panel open or closed?

I'd like to help solve this problem for you, but I'm going to need more data because I can't reproduce it yet.

Any info is helpful,
Thanks,
David

4 Messages

 • 

90 Points

6 years ago

I did have the design library panel open. I had Firefox open while working. Fonts.. Well I have a few non standard fonts but not many. I was using the same font in bold and in italics in the same document if that's of any interest. And from memory I do have some couple of typekit fonts but I wasn't using them in this document.

11 Messages

 • 

260 Points

6 years ago

I do not have any non-standard fonts installed. When I was experiencing the problem I had no other applications open and even re-booted several times and still experienced the problem with no other applications open. I did delete the font cache per the trouble shooting tip you sent but that made no difference.

16 Messages

 • 

214 Points

6 years ago

-I am running Windows 7 Ultimate Service pack 1.
-English
-The new Design Asset Library was open by default.
When it first happened I had Firefox and Microsoft Outlook open but I have since then tried cleaning my hard drive, updating, rebooting and starting from scratch with nothing open but Photoshop and it still locks up. Only works when I tuen off the font preview but even then it hangs up some. A tech from Adobe actually called me today. He tried resetting my preferences but it didn't help. He is going to call back on Wed after I have had a chance to check my work computer (which is also Win7 64 bit).
-No specific font locks up.
-I have not put any new fonts on lately. I have a few 3rd party freebie fonts but mostly it's stuff I have bought or came with software.
-No type kit fonts
-I have found it takes longer for the type tool to freeze up when I start with a blank document or an unedited photo but it still locks up eventually.
-the documents I intitially had trouble with were Templates used for digital scrapbook pages. A lot of the gals who design scrapbook products use a Mac so those templates could have been designed on a Mac but I don't know for sure if they were.
-It works if the font preview has been turned off.

I wonder if since it works without the font preview, if it could even be video card issue. Maybe it is having trouble rendering the preview and locks up? I don't know about everyone elses PC but mine is old and my husband has been meaning to replace my video card for a while because I have had some other issues with it. He might do it tonight and maybe then I could see if that makes a difference. Maybe the new software just needs a little more 'umph' to run.

Other than that theory, I would like to stress that I have done nothing differently -added fonts, obtained new files, upgraded other software, etc since this started happening, The only change is the new version of CC that came out on the 6th. It seems odd that things only started going wrong right then.

1 Message

 • 

60 Points

6 years ago

I also have this problem, and I thought I should add that I ran the Font Test and it told me that every one of my fonts had the same error, the "Font Size Error."

16 Messages

 • 

214 Points

I did the Font test with the same results too. Pretty sure all of my fonts aren't suddenly corrupt.

16 Messages

 • 

214 Points

6 years ago

Just to be informative, on the second computer that I run Cloud software on the type tool seems to work fine so far. That computer is running Win 7 Professional 64 bit. It also has about twice the RAM of my PC at home that is having the problems.