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Adobe Photoshop Family

2 Messages

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80 Points

Thu, Feb 20, 2020 9:25 AM

Photoshop: Update hangs at 43%

PS update hangs at 43 % AGAIN

Responses

Adobe Administrator

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33 Messages

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1K Points

a year ago

Hi Lisan,

Try the below steps and let us know if that helps.

Please close all the Adobe applications.
Sign out from the Creative Cloud Desktop app.
Restart your machine
Sign-in to the Adobe Creative Cloud Desktop app and try updating Photoshop again.

Thanks,
Mohit 

2 Messages

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80 Points

a year ago

Hi Mohit. Nope. Don't work. This has becoming a common problem. EVERY CC update the same problem. AE and PS hanging at 43% update. The rest at 46% My laptop wth the same structure has NO problems. Reinstall again and again and again and........ *^&*&^&^^*&&^%

Adobe Administrator

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15.8K Messages

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295K Points

a year ago

Have you tried using the cleaner tool, then reinstalling? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Sr. Product Manager, Adobe Digital Imaging