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Adobe Photoshop Family

34 Messages

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494 Points

Thu, Apr 20, 2017 10:25 AM

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Photoshop: UI gone: no windows, no toolbars or else. Files are not showing up either.

Since a few days, from time to time all windows in Photoshop are just gone. Only I see the menu bar at the top, but the documents, panels, tools and everything is not showing anywhere.

It happens randomly. I'm working and swithching between apps and suddenly this will happen.

I'm using the latest Photoshop CC 2017 version in an iMac with latest software Sierra 10.12.4 (16E195). It doesn't happen in Illustrator or any other apps.

Should I uninstall and reinstall Photoshop? I'd like to avoid it, is it a known bug or problem or does it have to do with my OSX System rather than Photoshop?

This conversation has been merged. Please refer the main conversation:

Responses

Champion

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625 Messages

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14.6K Points

4 years ago

Maybe not the issue, but have you tried pressing the "Tab" key? That toggles the tools/panels on and off... you may have accidentally triggered it while tabbing to other windows?

34 Messages

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494 Points

Yes I know that and it is not the culprit. When this happens, there's nothing you can do. Opened documents are invisible and so the rest of panels, palettes and everything. The only cure is restart the app.

Adobe Administrator

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15.5K Messages

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291.9K Points

4 years ago

Can you easily reproduce this? If so I'd like to get a demonstration of the steps to reproduce.

Sr. Product Manager, Adobe Digital Imaging

34 Messages

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494 Points

Not easily. Unfortunately it happens rabdonmly and I can't identify what triggers it. I can take a screenshot the next time it happens or try to look at something at the Console if you are so kind to tell me where and what to look for.

It just happens randomly when I switch to Photoshop after working with some other app, usually Skype, Adobe Illustrator, Microsoft Outlook, Chrome, Finder. These are the main apps I use every day.

Adobe Administrator

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15.5K Messages

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291.9K Points

Thanks. A sample process from Activity Monitor for Photoshop when it happens may also be useful.

Sr. Product Manager, Adobe Digital Imaging

34 Messages

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494 Points

Duly noted. I'll check Activity Monitor when it happens again. Thanks for the help! :)

34 Messages

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494 Points

Hi! It happened again and I took the sample, I hope I did it properly. Here you can find the output it saved for me: https://drive.google.com/open?id=0B-VzF08yzaHfUGVJX0ZMQUFXdFE

Thank you!!

Adobe Administrator

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15.5K Messages

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291.9K Points

Thanks. I've asked an engineer to take a look. It's not a slam dunk it will help, but hopefully we can find some clues.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.5K Messages

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291.9K Points

Quick question from the engineer. Is the main menu still visible? If you go to the File, Layers, or Help menu, do the menu items show up? If they do show up, are any of the commands in the menus active? or are they all disabled?

Sr. Product Manager, Adobe Digital Imaging

34 Messages

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494 Points

Yes, the menu is the only thing working, I can see it and interact with it. When I close the app as I can't use in that state, then PS asks me if I want to save the documents, although I can't see them. Hope my feedback helps in some way. Thanks for sharing the info to the engineer.

34 Messages

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494 Points

I made another sample when the problem was happening, right after it started.
https://drive.google.com/file/d/0B-VzF08yzaHfYk1WeVVLRHRZZk0/view?usp=sharing

397 Messages

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6.5K Points

4 years ago

Just a thought, have you updated your graphics driver lately. also try disabling the new start screen as the latest version is having memory release issues. also try disabling opencl.

34 Messages

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494 Points

Hi, thanks. I disabled it. Let's see if it will make a difference.

I haven't updated the graphics card since this is something that is done in the OSX System updates through Apple updates. For the record, the iMac has the lastest OS version possible and also Adobe apps are up to date :) 

397 Messages

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6.5K Points

I'm not sure about apple. However on a windows system, update doesn't always grab the drivers from the actual card manufacturers site. That's why I check Nvidias site directly each week if not sooner

34 Messages

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494 Points

In general you don't ever have to worry about installing or updating drivers on a Mac. The System updates distributed by Apple from time to time contain the latest drivers and everything your specific Mac model may need to stay completely up-to-date.

34 Messages

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494 Points

4 years ago

I found a quick fix for this, maybe someone with the same problem will be interested.

When it happens, I go to the Window menu and activate the application frame, then deactivate it. My usual setting is to disable it, so I don't see the gray background but the tools. Then when I activate it, it comes back and I can again see the opened documents as well.

Using the tab key to show/hide the menu doesn't work at all when this situation is going on, but changing the application frame works to refresh it all.

It really didn't fix the problem. After working on a document, I wanted to use the animation panel that was hidden, so I enabled it and it didn't work. It was unresponsive, I could not move it around the screen or use it at all, so I had to restart Photoshop.

2 Messages

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84 Points

3 years ago

This reply was created from a merged topic originally titled Photoshop: Panels and document window hidden after Lightroom edit in Photoshop.

This is a strange issue that has only recently appeared (since latest lightroom update 2015.12). Photoshop (CC 2017 1.1) and Lightroom behave normally until I use the "edit in photoshop cc2017" from lightroom... after doing that if at any point I hide Photoshop (cmd H) photoshop will hide but you can never see it again. When you go back to photoshop, its still running and the top menu bar is still there but all tools, palettes and windows are not visible and there appears no way to make them visible again other than quiting photoshop and starting again. If you don't use edit in photoshop from lightroom the photoshop will continue to hide and reappear as normal when you use cmd H. Would love to know if anybody else if getting this issue and if there is a solution? I have run with new prefs and no 3rd party plugins but the issue remains. Thanks

34 Messages

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494 Points

I'm having this problem since I opened this topic. My only partial solution is to change the setting to Show and Hide the application frame. This causes the tools and documents to appear again, so you can save and restart. It will work more or less but the UI is like frozen while in that state: for example, you cannot use the zoom properly.

Sometimes I have a partial freeze and the panels will not work, for example the text panel will remain invisible no matter if you click the button in the toolbar while they are not expanded. You have to expand the toolbars or restart the app.

2 Messages

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84 Points

3 years ago

This reply was created from a merged topic originally titled Photoshop entire window disappearing on MacBook Pro (newest edition).

Hard to pinpoint when it happens, but usually when using Command + H to hide the application, once I try to go back into Photoshop, the entire window no longer reappears. The top bar with File, Edit, etc. is up saying Photoshop is live, and the program does not say to Force Quit. I've tried every type of troubleshooting, from minimizing/ maximizing, all the shortcuts for hiding, etc, and all the view options from Photoshop itself. My coworkers also have this problem. When you quit the application, it still asks to save whatever documents are still open, but it won't show them, it simply shows the desktop background and a popup for saving appears. The only solution thus far is to quit Photoshop and reopen. 

34 Messages

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494 Points

Hi!

Just in case you didn't read this whole topic in which yours was moved in, when you need to see the documents again after the problem happens, please just change the settings to hide/show the application frame in the Window menu. Changing this allows me to use Photoshop again to save the documents and restart - infortunately, zoom doesn't work after this problem happens, so I have to restart again.

Sadly, it still happens for me. I hope they get to fix this as it is extremely annoying.

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

Our engineers are looking into this issue. They have a compatibility plug-in which may hack around the problem until we release a fix. Let me know if you're interested in trying the plug-in out.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

I can also add anyone with this problem to prerelease to check out a change for an upcoming release which should fix this issue.

Sr. Product Manager, Adobe Digital Imaging

34 Messages

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494 Points

Hey that sounds great! I'll wait for the public release since it is my work machine.

1 Message

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60 Points

I would love to test this plugin!
thx.
regards
Achim

2 Messages

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82 Points

3 years ago

This reply was created from a merged topic originally titled Lightroom not merging photos to Photoshop.

I'm having problems while merging photos to Photoshop. Usually for the first set of images, Photoshop will merge and I will be able to create my HDR image, but after Photoshop is already open, it will not continue to merge my other photo sets. Is anyone else having these problems? Hopefully Adobe will address this asap. My workaround is to close Photoshop after every 1st merge, so I have to launch Photoshop for every set of images I want to merge after that.

*Update*
So... I did some more troubleshooting and found out that additional images aren't opening in Photoshop ONLY when I minimize Photoshop after an edit.

 

So when I'm in Lightroom and merging to Photoshop for the very first time, Photoshop opens with no problem and it will continue to merge new images as long as I don't minimize Photoshop. Where the problem occurred, was after the Photoshop edit/merge, I would cmd+h to hide Photoshop. Once I did that, the next images I tried would not open.