casey_taylor_22kn8tsnod0cf's profile

1 Message

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70 Points

Mon, Jan 13, 2020 4:23 AM

Photoshop: Trackpad and keyboard stop working on MacBook Pro (macOS 10.15.2)

Hello all!
I've been having a reoccurring problem that starts whenever I open up Photoshop 20.0.2...  the keyboard and trackpad completely stop working... I work around it by using a bluetooth keyboard and mouse but.. it's not effective; and even after app is closed, I need to shut down and reboot for the keyboard and trackpad to function again (sometimes multiple times) 
Is anyone else having this problem? 

I'm running a: 
MacBook Pro (Retina, 13-inch, Early 2015) (10.15.2)
3.1 GHz Dual-Core Intel Core i7
16 GB 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB

Thanks!

Responses

Employee

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251 Messages

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3.9K Points

2 y ago

Hi Casey,
We're sorry about your reoccurring problem.  What are the settings in your System Preferences -> Keyboard -> Input Sources and System Preferences -> Language & Region?  Additionally, are you changing any language settings in Photoshop like Preferences -> Interface -> UI Language ?

Sincerely,
Andrew