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Adobe Photoshop Family

631 Messages

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9.6K Points

Wed, Feb 28, 2018 7:04 PM

Solved

Photoshop: There isn't enough room to display this document

https://forums.adobe.com/thread/2458817

I read all topics about this problem and tried all solutions. Some helped but only in specific scenarios they are no options for me. There was not mentioned (at least for me) REAL cause of this error so I am creating new topic. I hope it is more helpful...

All proposed default Ps workspaces have tools panels docked to left margin of screen. It is why they let you to open files in normal size. When you dock your Tools panel to right margin of screen all is okey too. Any panel, however docked or not to any other or margin does not make difference. All works still good. Problem occurs only when you undock your Tools panel from left/right margin of screen. If you move it few centimeters from left margin all is still fine, but always when you move it farer to right side of screen (and from up) an created/opened document will minimalize its size due to Tools panel distance from left screen margin. If additionally you dock your Tools panel to any other panel that is not docked to left/right margin of screen (but moved to specific location in your Ps workspace) error is going to occur while creating/opening document.

This is of course bug! The only I can do is to turn off Tools panel what is ridicolous solution or else dock it to right Ps screen margin what doesn't satisfy me too for reason It covers too much space along with other panels I keep as small as possible.

This is my first day with CC 19.1. So far i used CS6 for few years. From that I read prior CC versions doesn't have this bug yet.

Since I use specific panels location I can't work with this bug. I'm going to use CS6 until next CC update that fix this problem.



That's really funny first action, opening file I did in newest Ps after relocating panels (including Tools) ended up with error :)

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

2 years ago

This issue should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. 

Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know how it goes for you!
https://helpx.adobe.com/creative-cloud/help/update-app.html

Regards,
Pete

Adobe Administrator

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741 Messages

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16.4K Points

Woot!

631 Messages

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9.6K Points

After 3 months if finally works again!

45 Messages

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754 Points

3 years ago

Hope Adobe reads this and fixes it.

631 Messages

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9.6K Points

I didn't mention it in my post as I wanted Adobe focused on one problem, but it's realated so I have to add that: When you choose 'View' / 'Fit to Screen' a window is going to be moved to the bottom!
That happens when Tools bar is undocked and moved to some location of screen (Ps workspace).

I checked your posts and I see you found it as well, so moderator should combine these topics:

https://feedback.photoshop.com/photoshop_family/topics/image-window-location-and-size-problem
https://feedback.photoshop.com/photoshop_family/topics/in-ps-19-1-1-image-window-frames-wont-hold-as...

btw this topic wasn't answered yet by any employe but got IN PROGRESS status whatever that is :)

Adobe Administrator

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16.4K Points

Hi Kukurykus,

Thanks for the report. "In progress" means that a case has been filed and it is being investigated internally. 

Regards,
Hannah

631 Messages

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9.6K Points

Please as I joined prerelease program could you share with me ID of a log for this bug, as I guess you are person who logged it?

Adobe Administrator

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741 Messages

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16.4K Points

I emailed you.

631 Messages

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9.6K Points

In other post of this theard last updated link take you to Adobe Ps forum topic where someone confirmed it happens for him the way it is described with exception images open in normal size when 'Open with Photoshop' command is chosen in Windows (so outside of Ps). I tried it, and it makes no difference for me. Still that worked for someone, but as stated such workaround is not any option for this bug.

7 Messages

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212 Points

3 years ago

I have a documented the same problem. No matter where I have the tool bar (not shown here, but in these photos, the toolbar is docked), when I open a photo, it opens up smaller even though I have the screen size to open it larger. What can I do to open the photo at maximum size allowable by space?

Adobe Administrator

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741 Messages

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16.4K Points

What version are you running, James? Your issue resembles one that was resolved in the last update of Photoshop, which came out on Feb 12.

Go to Help > System Info to see your version.

Thanks,
Hannah

631 Messages

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9.6K Points

He came here for my request, so I'm not sure that wasn't single visit here of him. You can try contact him by his original post: https://forums.adobe.com/message/10212039#10212039
There he wrote version he uses and his operating system (as I see his problem is bit different)

Adobe Administrator

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741 Messages

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16.4K Points

different issue

Please reference the new conversation here: CC 2018 Win 10: Images opening unexpectedly small

3 Messages

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120 Points

3 years ago

I had this problem also,   I even tried to open a very small jpeg said no room to display. I also had a problem with the ruler that you can have open in photo shop.  It would not say in inches it kept switching to pixel.  Since I was not getting a answer to how to fix my problem I uninstall CC2018 and reinstall and every thing has been working fine.   FOR NOW !  knock on wood. 

631 Messages

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9.6K Points

Could you write step by step situation when your untis switches from inches to pixels as I'd like to see it myself, but can't reproduce it with your short description. Maybe it's related to this bug too.

3 Messages

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120 Points

I think the ruler inches to pixels was related the the problem I had with files not opening.   Because when I reinstalled CC2018 the ruler issue was corrected . As far as the problem with the ruler was.   I had to go back into PS preferences to recheck ruler to be inches not pixels.  When I was in PS I needed to R click on the ruler bar to switch it to inches but as soon as I used any tool it would switch back to pixels. But as I stated it seem to be working fine now since I uninstalled and reinstalled PS 

631 Messages

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9.6K Points

I have no problem with units however thanks to your reply I found another related bug. When your Tools bar is undocked and let's say in center of monitor and you're choose 'View' / 'Rules' an image window is going to be moved to bottom of screen. That happens only when image fills its container (window) and that doesn't have to be 100%. When I zoom out/in that image is smaller/larger than its window container and choose "View" / "Rules" an image / window stays in its place, but when I make it fills its container it's going to be moved again. So the same if I chose 'View / Fit to Screen' . Image window will be moved to bottom (always when Tools bar is undocekd and put somowhere else on screen). Extra: depending on distance of Tools bar from image an window (with image) is going to be enlarged/reduced. I found also that when you move Tools bar exremaly to bottom of screen, that bottom part of Tools bar isn't visible and choose 'View/Fit to Screen' it's going to be moved to left upper part of screen but the way only right down corner of window can be visible!

Can you check please what size of image is going to be when you move your Tools bar to center of screen? I mean size of Image you open after this action as I think reinstallation didn't remove bug.

45 Messages

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754 Points

3 years ago

This reply was created from a merged topic originally titled Image window location and size problem.

Problem with Photoshop 19.1 and 19.1.1

 

This is about how PS handles an image that is opened in
PS19.1.1.  It actually started doing this
with 19.1.

 

·        
In Lr. 
Image Open in PS.

·        
Photo opens in PS in the upper LH corner but at
a small % that varies from image to image, about 8% to 12%.

·        
If I hit the F key for full screen, it goes to
full screen but the image stays at 8 or 12%. 
It used to go to  larger size.

·        
I hit View / Print Size

·        
The image changes to the print size but does not
display the complete image.  The window
frame around the image is more like a panoramic shape and it is kicked to the
bottom left corner of the PS screen.

·        
I can double click on the top bar of the image
frame or hit the F key and that takes it to full screen and shows correctly.

·        
When I hit the Restore button in the upper right
hand corner the image again goes to the bottom LH corner and is in a panoramic
shape.

·        
Basically a lot of weird things are happening to
the windows that were not happening before 19.1

Thank you,  Tom

Adobe Administrator

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741 Messages

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16.4K Points

What happens if you use Ctrl 0 (or ⌘ 0 on a Mac)?

45 Messages

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754 Points

3 years ago

This reply was created from a merged topic originally titled In PS 19.1.1 image window frames won't hold aspect ratio of image.

I have win 7 and PS 19.1.1.  This problem actually started in the previous version also.  I open an image in PS and then hit Ctrl/H to view Print Size.  The image window pops to the bottom of the screen as the print size but the window frame goes to a panoramic shape hiding a lot of the image.  I have to resize the window manually but as I enlarge the size to work on it and then hit Ctrl/H again, the same thing happens.

Other weird things are happening with the window frames also, but too many to define here.

Anyone have any ideas. 

I have re-set preferences several times and that does not work.

Thank you,

Tom

7 Messages

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212 Points

I had that full screen issue (in addition to my photos not opening up at 100% even though there's enough space). I deleted all of my preferences (on Mac) and that issue cleared up, but my photos still open smaller than they should.

631 Messages

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9.6K Points

3 years ago

This bug introduced to 19.1, kept in 19.1.1 is still present in 19.1.2. Before 19.1 there never was problem about bug making images opens too small or at all (error message). Will be it sorted for 19.1.3 (or how that will be named), and when are you going to make another update?

Adobe Administrator

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15.1K Messages

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288.2K Points

Yes. The plan is to address this in the next update.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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741 Messages

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16.4K Points

Hi Kukurykus,

We are aware of the issue, but thanks for compiling those links for us. It's very helpful!

Regards,
Hannah

3 Messages

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104 Points

3 years ago

This reply was created from a merged topic originally titled Updated to 19.1.2. can't open files, it says Could not complete your request. Th....

Updated to 19.1.2.yesterday and can't open files, it says Could not complete your request. There isn't enough room to display this document ....aaargh

3 Messages

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104 Points

3 years ago

I had that and it went away on reboot.,...I've got lots of room......

631 Messages

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9.6K Points

Can you please check problem occurs again when you undock your Tools Bar (from workspace edge) and move it to center of screen and then open some image? If Tools bar isn't too low then your image should be opened/created smaller than used. If it's moved enough to bottom of screen you should experience the part of bug with Alert Message.

631 Messages

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9.6K Points

3 years ago

Someone experiended problem with zooming while his Panels (not only Tools Bar) are undocked. It is different bug with other results, that happens with Multi-Screen, but apparently casued by something similar: https://forums.adobe.com/message/10254873#10254873

It may has also something to do with that what got its own topic, but is somehow related:
https://feedback.photoshop.com/photoshop_family/topics/cc-2018-win-10-images-opening-unexpectedly-sm...

4 Messages

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104 Points

3 years ago

So, any changes or updated information yet. I'm at a standstill. Will Adobe extend our subscription for each day we can't use our software?

631 Messages

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9.6K Points

From official source I know they are almost sure to fix it with next update, so it seems in few weeks.

7 Messages

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212 Points

3 years ago

I've found with the new update on MacOS, my images open up at full size, or at best size, when at start. If I have full screen selected, though, and open another photo, it opens smaller with black around it. All I have to do now is just cycle between images and it "fixes", although the image isn't centered. Whatev...it's a step in the right direction.

631 Messages

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9.6K Points

Does that happen with 2 displayes like when you created topic about or it is with one screen?
https://feedback.photoshop.com/photoshop_family/topics/cc-2018-win-10-images-opening-unexpectedly-sm...

Adobe Administrator

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741 Messages

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16.4K Points

3 years ago

Hey Everyone,

Thanks for all of the feedback and the help diagnosing this issue, especially Kukurykus. This issue will be resolved in the next update to Photoshop. We will post to this thread and let everyone know when that update becomes available.

Thanks,
Hannah

631 Messages

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9.6K Points

Don't hurry with this update - we already wait enough long to wait a little longer ;) What is most important is there were fixed also other bugs they never were part of Photoshop before CC 2018, but are now from end of Octorber 2017.

They are really tiny (but annoying) things to fix by engenieers, especially first one (both are aleady logged, but I remind of to make sure they won't be forgotten, as like I say they're only 19.0 - 19.1.3 versions problems and seem very easy to sort out):

https://forums.adobe.com/thread/2466279
https://forums.adobe.com/thread/2470813

Edit: logged by David, with id's (accordingly): PS-14524 and PS-15009

2 Messages

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110 Points

3 years ago

Seriously glad that I found Kukurykus  post about this insane issue.

It was driving me absolutely bonkers, slowed my workflow to a crawl, and had me wondering if I should finally make the jump to Capture One.

I have an HP Omen Laptop with an Intel i7, 16 Gig Ram, on a 64 bit Windows 10 OS.  Running Photoshop 19.1.3.  This is a brand new gaming style laptop with a dedicated video card.

I am NOT running two screens.  

When opening files from LR to CC, all of the files are opening at the bottom left of the workspace and TINY.  When doing volume editing, I simply do NOT have time for Adobe programming errors (AKA BUGS) like this.

I have my own workspace setup that works for me, but it is rendered useless now that I have to dock my tools palette on the left.

Come ON Adobe.  Things like this should be a no-brainer to fix.

631 Messages

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9.6K Points

So you are another one with this nearly 2 months issue. Actually I stopped fighting they fix it as finally that was confirmed to be solved with incoming update ;)

2 Messages

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110 Points

Yes.  Started the day I got my new machine.  Tried the action workaround but it was useless.  Thank you for being such a consistent voice on this.

Frustrating that Adobe allows stuff like this to continue for people who rely on speed and accuracy.

There is no need to wait months for another release to fix something as glaringly wrong as this.

As for me, I will believed it is fixed when it is fixed.  

631 Messages

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9.6K Points

When CC 2019 will be released we can finally use CC 2018 the way it is supposed to work :D

4 Messages

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104 Points

2 years ago

So is this fixed on the latest update or do we have to wait longer than we already have?

RMV

Adobe Administrator

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741 Messages

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16.4K Points

This will be resolved in the next update to Photoshop, v. 19.1.4

631 Messages

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9.6K Points

I believe they work hard now on next update that possibly will be last one for CC 2018 release. As there are no serious problems to use Photoshop now (not for me though) perhaps they can focus with no pressure on every single one that came with 19.x version and was found by users. If so and unless this and other fixes won't affect wrongly on anything there works properly already we can expect no more updates :)

It's about month elapsed from 19.1.3, so probably this bug will be gone very soon, however I'd like to wait even one month more if all others had to be sorted out too thanks to this additional time...