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Adobe Photoshop Family

1 Message

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70 Points

Thu, May 18, 2017 9:51 PM

Photoshop: Stops responding upon startup (Mac)

Hello, for the past week or so (intermittently at first, but now always) when I go to open photoshop, before doing any other task, I get the spinning beach ball, and it says application not responding (I'm on a desktop iMac) I go to force quit, and it won't even allow me to do that! I have to manually shut down my whole computer! I've uninstalled Photoshop and reinstalled it, and it is still doing the same problem. Please help! This is really becoming a serious issue for my workflow. I use Photoshop every day.

Responses

397 Messages

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6.5K Points

4 years ago

Have you tried to reset the preferences on startup. Click the PS icon to start it and immediately hold ctrl-alt-shift.

Adobe Administrator

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15.4K Messages

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291.4K Points

4 years ago

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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3.5K Messages

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53K Points

4 years ago

Howdy Jody,

Did you install or upgrade anything specific before these problems appeared?  Have you tried to trash your PS preferences (press ALT+CTRL+SHIFT to trigger the dialog) at launch?

Thanks,
David