christian_magill_2w90l6y4ty00z's profile

3 Messages

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100 Points

Sat, Apr 13, 2019 5:10 PM

Photoshop: Select Subject causes machine to shutdown

Attempting to use the Select Subject feature causes a hard shutdown on my machine.

I have tried disabling Advanced GPU, resetting preferences, reinstalling MacOS/CC and still have the same issue.

I am running MacOS High Sierra 10.13.6 and a NVIDIA GeForce GTX 1050 Ti 4095 MB

Thanks for any help.

Responses

Champion

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1.9K Messages

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27.9K Points

2 y ago

Quote from Mr.Cox in 2015: 
If the entire machine is freezing (requiring a reset or power cycle), shutting down, or rebooting - then you are looking at a bug in the OS, a bug in a low level driver, or defective hardware.  Applications cannot cause those behaviors on modern OSes.
The most common causes we've seen are: defective RAM, defective motherboards, defective hard drives, defective GPUs or VRAM, and bugs in some low level drivers (USB, video, and SATA mostly).
This may not be any comfort as it does not provide an immediate solution to the problem, but it means the problem is not actually with Photoshop.

3 Messages

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100 Points

2 y ago

Thanks for your input. In that case if I had to guess I'd say it's the Nvidia web drivers that are causing the issue. Are there any apps you'd recommend to test the hardware?

4 Messages

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106 Points

7 m ago

The same issue is occurring in Photoshop 2021.