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Adobe Photoshop Family

5 Messages

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864 Points

Wed, Oct 23, 2019 4:10 PM

Photoshop: Saving copy not saving over jpg file

working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix

Responses

1 Message

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60 Points

9 months ago

Just Googled this issue as I thought I was going mad.  Glad its not just me, but really Adobe, its a simple problem that can lead to larger issues with the wrong JPGs floating around.

2 Messages

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80 Points

9 months ago

I updated to macOS Catalina 10.15.03, and the bug in Adobe Photoshop 2020 still occurs, when you want to overwrite files while saving. My Photoshop version is 21.0.3. I've created a short video, which demonstrates the bug. This bug causes a lot more working time on routine tasks. Adobe, please fix this as soon as possible.

2 Messages

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80 Points

9 months ago




I updated to macOS Catalina 10.15.03, and the bug in Adobe Photoshop 2020 still occurs, when you want to overwrite files while saving. My Photoshop version is 21.0.3. I've created a short video, which demonstrates the bug. This bug causes a lot more working time on routine tasks. Adobe, please fix this as soon as possible. 

I am looking for alternative software solutions now...

1 Message

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60 Points

Yeah this is crazy. Please fix Adobe!

44 Messages

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1K Points

8 months ago

Well, 21.1 is out and it's still not fixed! WTF!

15 Messages

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354 Points

Updated to 21.1.1 today, still experiencing the same issue. Frustrating my workflow. :(

1 Message

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62 Points

8 months ago

7 Messages

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140 Points

8 months ago

I posted weeks ago also and still the same issue... do they plan to ever fix it?

24 Messages

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514 Points

8 months ago

Same problem. This needs to be fixed.

2 Messages

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74 Points

8 months ago

they dont care about us... just for the money....

7 Messages

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190 Points

8 months ago

I wanted to get to the bottom of this immediately through the PhotoShop online chat. They are closed. 1:25pm EST on a Wednesday afternoon.

I actually think they all ran away to hide because this is infuriating to ALL ADOBE USERS across their ENTIRE SUBSCRIPTION BASE.

This has to be the most pathetic excuse for custom service in the history of EVER.

Everyone - get on the chat this afternoon and voice your disgust at Adobe. Flood their Facebook pages with messages showing your irritation and maybe, just maybe, we'll get a lot of Adobe managers fired and replaced with ... well... not likely to be replaced with anything usable unfortunately.

When I started using Adobe products, the help lines were manned/womanned by people who actually used the apps and knew what they were doing - maybe didn't have the answer immediately - but walked through it. Now, it is just a call centre agent reading a manual ike a Microsoft Office.

Pathetic.

29 Messages

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492 Points

8 months ago

Is this happening across all macs?

I'm on a macbook pro late 2013 and am having other issues than this with Catalina in general, so I was wondering.

44 Messages

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1K Points

8 months ago

@Melissa all mac running Catalina. It doesn't happen if you run Mojave. 

3 Messages

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260 Points

8 months ago

Just updated to Photoshop 21.1 and it has not fixed this problem but it has now introduced a new one. When I go to crop an image imported from Lightroom it greys out the lower part so it’s not possible to see the whole of the image that is being cropped. Come on Adobe, it’s about time you got your act together!

8 Messages

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226 Points

8 months ago

I just got a response from Adobe after I posted the jpg saving issue on their forum:

“hi,

This works just fine for me. If I open up a JPEG and then write on it and press Command + S to Save, it saves over my JPEG.

However, if you ADD A NEW LAYER, then it will try to save it as a New Photoshop file because JPEGs dont have layers.

If you do add layers, and you want to save over it, you can flatten the image first by going to Layer> Flatten Image and then press save and it will save over the JPEG.

Hope that helps!

cheers!
mark”

Really helpful. I did respond and not so nicely. Like as IF I wasn't aware of that option.

4 Messages

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226 Points

This is not how previous versions of Photoshop behaved and their suggestion is nothing more than an inefficient "solution". In previous versions if you're working on a layered PSD file and you want to save it out as a JPG it assumes you know your not saving layers and would simply save a flattened JPG; same as any other format that doesn't support layers. Furthermore, it never forced you to save a copy because, duh, you're saving it as a different file format. This is the way it should work.

7 Messages

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190 Points

8 months ago

Howdy folks!

I believe I have - THE ANSWER!

Well, I truly hope I have THE ANSWER!

Appears that with Catalina came a new Permissions Control that is accessible via the System Preferences - this is all on Apple's side.

I went into a chat with an Adobe tech - and they wanted to share my screen. I wasn't interested in doing is that way - I stated I wanted directions on how to do this. Oddly enough, they complied. I wanted the directions because I wanted to share this with as many people as possible. All of you who flood my inbox with these messages! ;-)

Here is what I suggest:

- shut down all Adobe apps, in fact, a complete shut down of all apps wouldn't hurt, so close off everything and restart

- System Preferences - Security and Privacy - scroll down on left column to "Full Disk Access"

- Scroll down on right side to all Adobe apps listed, and check them ON

- if ANY other app is having the same issue, like greyed out folders [a related problem] - simply check them ON or click the "+" sign if they are not listed

- also suggest a restart at this stage - I noticed when testing PhotoShop to access folders they first show as grey then switch to solid, so a restart may clear this completely

* * * *

Now, I also tested with the PhotoShop saving over JPGs... I believe this issue ONLY exists for folders created since a Catalina install... which is why it isn't always system-wide - it may not occur within folders created prior to Catalina. I am not encountering this issue now, but cannot be entirely sure the folders I tested were ever issues previously - do not recall the projects where this was an issue, so many new projects on the go.

* * * *

I really hope this is the answer to all of our ailments... annoying beyond belief, but appears we can be just as angry at Apple for throwing this on our plates, as we can be with Adobe for NOT ANSWERING in this forum, and many other forums. Why the heck bother hosting these forums then?

So, Adobe still has a lot of work to do in servicing subscription-based clients and keeping us happy.

Have a great day!

Thanks.

4 Messages

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226 Points

Unfortunately I've followed all of your steps and this does not work for me. Still getting the ridiculous dialogue and then it goes on to ask me if I want to replace the file yet it still makes a copy of the file. Funny thing is it's more than willing to overwrite the copy of the file it previously made but not the original PNG I want to overwrite. Same behavior with JPG. So stupid.

5 Messages

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260 Points

My adobe apps already had checkmarks in the Full Disk Access section when I went to try your suggestion, so this is not an answer either.

7 Messages

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190 Points

Le sigh.

29 Messages

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492 Points

This didn't work for me either. 

4 Messages

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226 Points

8 months ago

I sent them a link to this forum on Twitter and received this response. Fingers crossed...