5 Messages
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864 Points
Photoshop: Saving copy not saving over jpg file
working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix
5 Messages
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864 Points
Responses
steve_crooks_7ccrgzkvm49dx
1 Message
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60 Points
1 y ago
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dennis_hipp
2 Messages
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80 Points
1 y ago
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0
dennis_hipp
2 Messages
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80 Points
1 y ago
I updated to macOS Catalina 10.15.03, and the bug in Adobe Photoshop 2020 still occurs, when you want to overwrite files while saving. My Photoshop version is 21.0.3. I've created a short video, which demonstrates the bug. This bug causes a lot more working time on routine tasks. Adobe, please fix this as soon as possible.
I am looking for alternative software solutions now...
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jeff_lambert_7179439
44 Messages
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1K Points
1 y ago
3
scott_flood
1 Message
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62 Points
1 y ago
0
0
teresa_weier
9 Messages
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150 Points
1 y ago
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philip_wels
36 Messages
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650 Points
1 y ago
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william_novak_2w62d4pssn1ca
2 Messages
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74 Points
1 y ago
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andrew_croft
15 Messages
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270 Points
1 y ago
I actually think they all ran away to hide because this is infuriating to ALL ADOBE USERS across their ENTIRE SUBSCRIPTION BASE.
This has to be the most pathetic excuse for custom service in the history of EVER.
Everyone - get on the chat this afternoon and voice your disgust at Adobe. Flood their Facebook pages with messages showing your irritation and maybe, just maybe, we'll get a lot of Adobe managers fired and replaced with ... well... not likely to be replaced with anything usable unfortunately.
When I started using Adobe products, the help lines were manned/womanned by people who actually used the apps and knew what they were doing - maybe didn't have the answer immediately - but walked through it. Now, it is just a call centre agent reading a manual ike a Microsoft Office.
Pathetic.
0
anti_alias
41 Messages
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678 Points
1 y ago
I'm on a macbook pro late 2013 and am having other issues than this with Catalina in general, so I was wondering.
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jeff_lambert_7179439
44 Messages
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1K Points
1 y ago
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steve_mabin
3 Messages
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260 Points
1 y ago
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lisa_wandrei
8 Messages
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226 Points
1 y ago
“hi,
This works just fine for me. If I open up a JPEG and then write on it and press Command + S to Save, it saves over my JPEG.
However, if you ADD A NEW LAYER, then it will try to save it as a New Photoshop file because JPEGs dont have layers.
If you do add layers, and you want to save over it, you can flatten the image first by going to Layer> Flatten Image and then press save and it will save over the JPEG.
Hope that helps!
cheers!
mark”
Really helpful. I did respond and not so nicely. Like as IF I wasn't aware of that option.
3
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andrew_croft
15 Messages
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270 Points
1 y ago
I believe I have - THE ANSWER!
Well, I truly hope I have THE ANSWER!
Appears that with Catalina came a new Permissions Control that is accessible via the System Preferences - this is all on Apple's side.
I went into a chat with an Adobe tech - and they wanted to share my screen. I wasn't interested in doing is that way - I stated I wanted directions on how to do this. Oddly enough, they complied. I wanted the directions because I wanted to share this with as many people as possible. All of you who flood my inbox with these messages! ;-)
Here is what I suggest:
- shut down all Adobe apps, in fact, a complete shut down of all apps wouldn't hurt, so close off everything and restart
- System Preferences - Security and Privacy - scroll down on left column to "Full Disk Access"
- Scroll down on right side to all Adobe apps listed, and check them ON
- if ANY other app is having the same issue, like greyed out folders [a related problem] - simply check them ON or click the "+" sign if they are not listed
- also suggest a restart at this stage - I noticed when testing PhotoShop to access folders they first show as grey then switch to solid, so a restart may clear this completely
* * * *
Now, I also tested with the PhotoShop saving over JPGs... I believe this issue ONLY exists for folders created since a Catalina install... which is why it isn't always system-wide - it may not occur within folders created prior to Catalina. I am not encountering this issue now, but cannot be entirely sure the folders I tested were ever issues previously - do not recall the projects where this was an issue, so many new projects on the go.
* * * *
I really hope this is the answer to all of our ailments... annoying beyond belief, but appears we can be just as angry at Apple for throwing this on our plates, as we can be with Adobe for NOT ANSWERING in this forum, and many other forums. Why the heck bother hosting these forums then?
So, Adobe still has a lot of work to do in servicing subscription-based clients and keeping us happy.
Have a great day!
Thanks.
12
dieter_erik_von_schramm
4 Messages
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226 Points
1 y ago
0