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Adobe Photoshop Family

5 Messages

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864 Points

Wed, Oct 23, 2019 4:10 PM

Photoshop: Saving copy not saving over jpg file

working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix

Responses

1 Message

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80 Points

9 months ago

Same here. Only noticed this bug once I upgraded to Catalina about a month ago (late to the party, I know). Now I have the same issue described above. Patrick Mauldin described it the most completely with screen shots and everything. Adobe please fix. 3 months with nothing is unacceptable. 

44 Messages

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1K Points

9 months ago

I just installed Photoshop 21.0.3 and I can say the issue is NOT fixed in that update.

7 Messages

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122 Points

9 months ago

And you know what blows my mind? I have the issue when I am working on my MacBook pro, but not on the Mac Pro (desktop). On the desktop, it still overwrites the old jpg with no problems!!!!

15 Messages

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354 Points

I have the issue on my desktop. (Photoshop 21.0.2, Catalina 10.15.2)

7 Messages

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122 Points

A-ha! The desktop has Mojave but MacBook has Catalina. Maybe it IS a Catalina issue and not Adobe. Either way, someone please resolve!

44 Messages

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1K Points

yes, the problem is only in Catalina. 

15 Messages

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354 Points

I would say the burden falls on Adobe as it is (apparently) a compatibility issue with the latest OS. Rarely (if ever?) will you find an OS release fix to accommodate a 3rd-party application, but the other way around. Cheers!

16 Messages

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722 Points

Yes, this is 100% on Adobe. When half your client base is using a certain OS, you absolutely have to ensure you stay compatible with it. This isn't Apple's fault.

7 Messages

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190 Points

Supposedly, if you get Adobe tech support and share your screen, they do something to remedy the situation - most likely delete and/or edit a file in the Library->Adobe folder. If anyone has done this, would like to know, this remedy should be posted ONLINE for ALL TO SEE. It has to do with permissions - it is related to the same issue that greys out all of the filenames in dialogue boxes. Adobe apps, for some reason, getting hung up on the Catalina update. Why they can't release an update to this is mind-boggling given the size of the user base they are pissing off. Thanks.

2 Messages

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70 Points

I think it is an OS problem - Catalina. I have Catalina on my MacBook Pro and it started happening when I updated. On my desktop, I haven't updated yet and it's fine. 

5 Messages

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260 Points

The screen share and permissions remedy does not work. I've done this w/ Adobe tech support already. In the end, he said they knew it was a known issue and will be fixed in an upcoming update (obviously not the last one!

7 Messages

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162 Points

9 months ago

I think I just stumbled upon a workaround fix!! If you use the "Save For Web" feature it seems to actually overwrite the file rather than saving it as a copy.  Let me know if this works for you!!

File > Export > Save for Web


3 Messages

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120 Points

9 months ago

21.0.3 seems to have fixed the copy bug!!!!

44 Messages

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1K Points

no, it doesn't. At least not for me and the bug isn't mentioned in the release note either.

9 Messages

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202 Points

Ah so excited when I saw this comment thinking this PITA could be over, but sadly not ... STILL NOT FIXED ... argh!!!!!!!!!!!!

3 Messages

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120 Points

Yeah, it didn't do it ONE time, so I got overly excited. I hate you Photoshop. I really hate you Adobe. If I could find a good substitute for Lightroom, Illustrator, and InDesign, I'd kick you to the curb.

7 Messages

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204 Points

9 months ago

I just did the 21.0.3 update, and it didn't change a thing for me.  Still making copies instead of overwriting/replacing files.

3 Messages

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120 Points

9 months ago

Yep, it started adding  copy to the file name again. I hate you Adobe. I hate you so much. 

1 Message

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102 Points

9 months ago

This has completely screwed our workflow and has cost us thousands of dollars. How has this still not been resolved?

1 Message

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60 Points

9 months ago

i have the same problem in photoshop last update and catalina so adobe plz fix this

2 Messages

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90 Points

9 months ago

Same issue here. Outrageous behavior by Adobe. It's been over 3 months... They just don't care about their customers. Pity. This used to be a reliable Software Maker.

1 Message

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60 Points

9 months ago

Doubt it will do any good what-so-ever, but just adding myself to the growing list of increasingly frustrated users with this issue. I honestly can't think of ONE good excuse for this to not have been corrected IN 3 MONTHS. I'm with Laura, if I could find a decent substitute I would be done. 

2 Messages

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90 Points

9 months ago

Has any ever noticed or seen this message "File must be saved as a copy with this selection" and the same icon next to layers. But there's nothing you can deselect or change. It seems like it's telling you it will be a copy but doesn't give you an alternative.

7 Messages

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140 Points

Yes, and also I could not change or select.  I think it must be part of the same glitch.  But I wonder why Adobe is taking so long to fix it.  When saving, I now have to find the original and delete it so that PS will save as a jpg. and not a copy...  or save it as a copy, find the original, delete it and then change the name of the copy to the name without copy.  Very frustrating and very time consuming.  

9 Messages

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102 Points

The "As a Copy" gray out has been there since earlier versions of Photoshop. I am currently using older Photoshop v.20.0.10 and the export dialog looks exactly the same. The difference is it doesn't save out as a "copy.jpg" as the checked box indicated because I am on MacOS Mojave. I think Mojave (and earlier MacOS) missed that and Catalina fixed the issue so it follows Photoshop's "As a Copy" checkbox but unfortunately it disrupts the workflow.

12 Messages

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316 Points

9 months ago

Just sent the wrong file to a client. It's my fault, but come on adobe! This should be fixed. Not only is it costing me time but it will most likely cost me a client.

8 Messages

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226 Points

That's too bad. They really need to get this fixed!

44 Messages

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1K Points

9 months ago

Just updated to Catalina 10.15.3, no change in behavior, so the update did not fix this on Apple's side.

4 Messages

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210 Points

9 months ago

Adobe, fix this.  There's no stupid little cloud feature that anyone wants more than this major productivity waster.  Your software causes errors in our work.  You might as well be Corel.