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Adobe Photoshop Family

5 Messages

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864 Points

Wed, Oct 23, 2019 4:10 PM

Photoshop: Saving copy not saving over jpg file

working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix

Responses

3 Messages

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244 Points

a year ago

Has there been any word about this bug from Adobe? As I see it, it is one of the most serious issues for everyone working in the industry.  

16 Messages

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722 Points

a year ago

This reply was created from a merged topic originally titled Bug: Saving as a 'Copy' instead of Replacing file.

Since I upgraded Photoshop, it has been giving me this very annoying bug:

- I'll be working in my PSD file
- Then save as a jpg
- Go back to my PSD and make changes
- Save as jpg again with same name
- Says file must be saved as a copy (can't uncheck)
- In dialog box, I select Replace file
- Still saves with "copy" at the end of the file

Why can I not replace the original jpg with my new changes? Why do I have to save as a copy? Doesn't make any sense. Did not use to be this way.

Screenshots of process:




2 Messages

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250 Points

a year ago

Yup, multiple app updates and Mac OS Catalina updates and still no fix.  If anyone finds a solution besides waiting for adobe, please post it here.

3 Messages

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284 Points

Possible solution is for all of us to switch to Affinity Photo. Clearly Adobe doesn't care enough about its subscription base to want to do anything anytime soon.

2 Messages

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72 Points

5 Messages

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102 Points

The only way I was able to work around this problem is to first save your layered file, then flatten image, then save as and save the file with the same file name of the file that you are trying to replace. Annoying I know, but it works.

24 Messages

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514 Points

I don't know enough about Photoshop actions, but would it be possible to make an action which would flatten the file, save it, and then unflatten it automatically?

9 Messages

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202 Points

Yes, I did create an action for this. I'm happy to share, but I'm not sure if I can attach a file to this thread? Here are the steps to create the action:

1. Begin recording action.
2. Select all (Command + A)
3. Copy merged (Command + Shift + C)
4. Create a new document (Command + N) and 'Create'
5. Paste into the new document (Command + V)
6. Merge visible (Command + Shift + E)
7. Click the hamburger button (top right on your Actions Panel) and choose 'Insert Menu Item'. Ignore 'Insert Menu Item' popup and go onto step 7.
8. File > Save.
9. Select 'OK' in the 'Insert Menu Item' popup.
10. File > Close > Don't Save
11. Stop recording action.

This action takes the layers and copies them into another document, saves the file and then closes it. That way, there's no danger of you merging your original document by mistake.

Hope this helps!

9 Messages

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202 Points

a year ago

I am also having this issue. It is super annoying because I have to go through and rename all my resaved files after each resave!

4 Messages

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210 Points

a year ago

You guys are being too kind.  This is the most annoying Photoshop bug I've seen since Photoshop 3.0.  I know several Adobe developers and they are all very bright and capable guys.  They could have fixed this bug in minutes. This is Adobe management not caring about the end user.  They could have fixed and tested this bug in 1/100 time it takes to add a useless new "feature".

16 Messages

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722 Points

Adobe has shown time and again they do not care enough about their users to do the necessary amount of QA before launching updates. They would rather just send it out and then work on it later.

I miss the days when companies had to actually ship a complete product and ensure as many bugs as possible were fixed before putting it on the market.

3 Messages

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284 Points

I have stopped asking Adobe for any support of any kind because it is non-existent. There is just a room full of monkeys answering the chat/phone who simply look at a cheat sheet for the app and tell you what they read, not what they know. I too remember Adobe Illustrator 88 and getting phone support where the person clearly knew the app inside and out and was a professional. They use monkeys for this now.

80 Messages

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1.8K Points

I am sorry that your experience is so bad.  My experience with Adobe support is much better.  If I were one of the Adobe support technicians, I am not sure I would be going out of my way to help a customer who thought I was a monkey.  I do think they have a problem triaging the support requests, many of which are likely resolved by consulting a cheat sheet.  Some of the request are over the head of the front line consultants.  It sounds like you have another issue than this annoying business with saving not resulting in writing over the original file when you tell Photoshop to replace.  I worked for 35 years as a software engineer and discovered that users cannot tell the difference between a 5 minute fix and 5 man-year enhancement.  Part of their problem is the upgrade by Apple to Catalina.  I am sure that Apple provided Adobe with a pre-release of Catalina.  I am equally sure that the version Apple released was not the same as the pre-release that they provided to Adobe.  I am scheduled today for a call from Adobe Tech support for an issue with Bridge.  Good luck to you.

21 Messages

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358 Points

a year ago

This reply was created from a merged topic originally titled Photoshop saves as a copy when told not to.

Sometimes yes, I want to overwrite a file. Photoshop will confirm that I want to overwrite the file with the same name, and then... write it with a different name without my permission.

So there are two defects here: Ignoring my directive to save with the same name, and then prompting to overwrite but not doing so.

3 Messages

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142 Points

a year ago

Exact same issue as everyone. Waiting for a solution to this.

3 Messages

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142 Points

a year ago

Same issue here as well. Very frustrating and time consuming. 

3 Messages

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106 Points

a year ago

I thought I was going nuts - looking for my file and Bridge was displaying all these damn copies... I'm like wtf Adobe thanks for tossing yet another wrench in there. And I thought missing file extensions was annoying, hah.

2 Messages

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150 Points

a year ago

Same issue here too. I was sure something was wrong. My files organisation had always worked well until that catalina update, with those copy I can't overwrite. They definitely should give us  a discount for paying such an undertested software that we pay overpriced. A solution Adobe? Now!

1 Message

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82 Points

Exactly. same issue on the save as jpg with copy instead of replacing. Other than that after update to Catalina PS 2020, my jpg, psd, tiff files are unreasonably HUGE. Cant solved the problem and uninstall PS2020 and use back 2019 (files size becomes normal). Anyone has the same problem here? Been using mac for the past 20 yrs and its getting worse after each update.  sigh.....

1 Message

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60 Points

a year ago

Same issue. Any word?

3 Messages

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112 Points

a year ago

This reply was created from a merged topic originally titled Save Replace not working.

When I go save a file, that is meant to replace an already existing file, even though I hit replace, it makes a copy instead, leaving the original file there with the intended name.

1 Message

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100 Points

a year ago

I cannot get it to work when trying to "Save As", it does the same thing where it saves a copy every time. I did find a slight workaround though, if you save it using File > Export. You can save it as a .JPG .PNG . GIF or .SVG. If you go to File > Export > Export Settings, you can set your quick export to your desired file format. That way to do it a little quicker, all you have to do is File > Export > Quick Export As (your file format, for me I selected JPG). now it takes you straight to where you save the file and actually replaces it rather than creating a copy. Hope this can help some of you!

5 Messages

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480 Points

While this workaround may work some times, what I ideally would like is for Photoshop to fix the problem since we pay hundreds of dollars for this service!!!

5 Messages

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260 Points

Agreed. Especially, as I've mentioned before, this is not exclusively a JPG issue. This is happening to me for ANY file extension. If I'm asking to rewrite over an existing file when prompted, it just saves a copy. PDF, PNG, JPG... all of them I use.

4 Messages

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130 Points

First thing i see that works. Using "Export" instead of "Save as"

1 Message

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80 Points

a year ago

Having the same issues as everyone above. Need this fixed now.

3 Messages

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142 Points

a year ago

Yea! got a response back from Adobe support! 


This is in regards with the issue on duplication of the files while saving the file in JPG format. This is an ongoing issue with Mac and is expected to be fixed in upcoming updates. Please stay tuned for future updates.


Thanks for working with us,

Adobe Customer Care

7 Messages

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204 Points

This problem is not limited to saving a JPEG file — happens when saving as TIFF and PNG, also.