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Adobe Photoshop Family

5 Messages

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864 Points

Wed, Oct 23, 2019 4:10 PM

Photoshop: Saving copy not saving over jpg file

working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix

Responses

1 Message

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66 Points

2 months ago

I'm so happy that I barely use Photoshop anymore. The last updates have been a nightmare, the whole thing with transform, inverting the regular UX of using the alt to resize proportionally but this is another level of **ck up! The amount of time spent deleting copy, or renaming the copy copy copy, not allowing any way to change the saving behaviour, doesn't make sense for a subscription that cost this much! 10 months and nothing.. shameful

1 Message

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60 Points

2 months ago

If you're attending the Online Adobe Conference October 20–22, 2020 bring up this issue with the Photoshop team/presenter and maybe if enough of us address it they'll pay attention!

1 Message

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60 Points

2 months ago

Following this for months now, this is some grade A BS...
Pls Adobe fix this!

1 Message

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10 Points

a month ago

I'm having this same issue since recently updating to Catalina and the latest version of CC. Anyone ever see any resolution at all? I don't really have *time* to talk with Adobe tech support, but that's my next move.

5 Messages

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178 Points

They aren't helpful at all

4 Messages

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122 Points

Don't use File>Save As use File>Export

26 Messages

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432 Points

Ha, love that in 2020 we have to say don't use Save As. 1996 it was, make sure you use Save As instead of Save.

29 Messages

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492 Points

I appreciate and understand this 1996 Pshop reference. lol

5 Messages

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100 Points

a month ago

Okay, I stumbled onto this about a week ago and it seems to be a cure to this persistent and irritating issue. When you first save a file, if you add "copy" at the end, that fools photoshop into overwriting that file like we want without adding another "copy" to the file. Save a file like this: Name Of Image File copy.jpg and the next time you save over it, photoshop will overwrite it. Be sure to use a lower case "c" or else photoshop won't do it right.

2 Messages

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94 Points

I gave up on this. It's been over 9 months, a plethora of updates and NONE of them address this issue... smh...

4 Messages

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122 Points

Instead of Save As use Export

12 Messages

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228 Points

It's not perfect, but if it stops me from having to go in and manually change and delete files just so my freaking links don't break, so be it. Thanks for the heads up.

4 Messages

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116 Points

a month ago

I am also fed up - but I have done a workaround. As Save as is ... ⌘Shift-S, I went to my Edit -> Keyboard shortcuts and  allocated the Quick Export as jpg with a shortcut key ... ⌘Shift-A which is right next the ... ⌘Shift-S so doesn't requre too much muscle memory shift. And As I barely ever use The Filter for Camera Raw (which is ... ⌘Shift-A by default, I simply overwrote that and accepted it. It's not pefect but it's far better than continually deleting old jpgs renaming your files in Finder! That's a real faff especially when multiple jpgs are linked to your InDesign files and they are constatnly needing manually updating!

(edited)

3 Messages

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80 Points

Did you have to change the existing quick export to png or make a new shortcut?

4 Messages

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116 Points

I think by default there is no shortcut to Quick Export to jpg so it's just a matter of applying one

3 Messages

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80 Points

Found it, you can change quick export options in preferences.

29 Messages

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492 Points

a month ago

I stopped using "Export As", which is the most color accurate for the color profile I use imo, because it removes all of the paths that are needed and it doesn't save TIFF files. So no more Export for me. Too much color shifting with the other Export methods, yes even with the embedded color profile.

 

But a workaround should not be an issue to begin with. It's the only program on my computer that can't perform this simple function and needs to be fixed.

(edited)

5 Messages

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100 Points

a month ago

Including the word "copy" at the end of your file name fools Photoshop into overwriting the file. When I first save a file, usually a set of layers I've altered and need to send it to my 3D app, I name it Filename copy.png or whatever format I need and Save As with that filename and viola! No more redundant files. It's a silly thing to have to do but it works.

5 Messages

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54 Points

a month ago

Same problem here. Just upgraded to Catalina and having a host of issues.

This is my main Photoshop problem… making amendments to a layered psd and then resaving the flattened CMYK jpeg that links into my design file is a normal part of my day. This problem is extremely disruptive to workflow and there is no work around besides manually navigating to the file and renaming it, while deleting the previous iteration.

26 Messages

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432 Points

Welcome the Photoshop Dysfunctional Family where we all have the same issue for the past year and no signs of it being fixed. 

7 Messages

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116 Points

PS will overwrite (replace) with FLATTENED files, so if you flatten the PSD file, THEN "save as", the JPG will be replaced. Total pain in the ass and dancing on the minefield of losing your layered file, but maybe faster than the "go to & rename" work around. Latest PS update yesterday: 21.2.3, STILL does not fix this issue. Thanks 2020. 

5 Messages

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54 Points

Thats not the case. I have tried the 'pain in the ass minefield' of manually flattening the psd myself first, the issue comes in when I 'save as' over the preexisting jpg.
Still creates a copy of the jpeg. 

7 Messages

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116 Points

You may need to flatten all the way? If it still has one "layer" it won't replace. Like when Merging all the layers, it still has one floating layer... If you go to: Layer >> Flatten Image it should turn the only layer left to "Background" then the "save as" should replace without adding "copy" to the name. 

 

I really wish Adobe would just fix it. Good luck!

8 Messages

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96 Points

a month ago

Same problem here on Catalina, photoshop 21.2.3. Photoshop will not overwrite a JPG, it adds "copy" to the filename which is annoying and slows down workflow, as I need to manually go to folder, delete previous copy and remove "copy" from the fie name. This never happened to me in previous Mac os. I am saving a lot of files daily.

 

"Export as" or "Quick export" workarounds work in my use case, but they are not ideal. "Export as" loads slower than "save as" while if I change "quick export jpg" then I can't quick export one layer as png which I often do. For the love of god Adobe, please fix this!

15 Messages

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354 Points

@Sebastian Jaster Same issue with TIFF files. Had to make a last minute photo edit before sending off to print only to have the pre-edit photo remain while the post-edit photo sat in my assets folder as filename_copy.tif. So frustrating. Boss wasn't very happy (though not as upset as I was). It's unfortunate Adobe doesn't give a flying f**k. Been at least a year (and numerous updates) without a fix or even a response here or on adobe forums.

(edited)

80 Messages

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1.8K Points

As somebody who really wants to see this fixed, I would like to see more respectful communication.  I can appreciate your frustration.  I worked for years as a software engineer on a totally unrelated product.  I never found complaints with such strong expletives to be motivating.  There have been some responses, but not very adequate ones.

26 Messages

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432 Points

Well James, I won’t throw an F bomb but I can’t say the frustration in the threads for these problems is out of line. I’ve worked on free mobile apps that users and lit my inbox up over the silliest of things, often user error and not always an apology after respectfully responding back but two differences: one, I always communicated back. As far as I know, nothing from Adobe in over a year on this. And two, at $636 a year for a program with such a simple problem to fix is ridiculous. Not sure why your software cost but paying monthly I do EXPECT it to work every month. Day one it should support a new operating system and not start its beta on that day. Don’t forget, they made this problem for themselves going subscription. Maybe they should take a note from Microsoft who is making Office switch back off subscription. 

9 Messages

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102 Points

Not just JPEG and TIFF. It behaves the same way on PNG and EPS. Photoshop adds "copy" to all of these formats.

80 Messages

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1.8K Points

Clif, Your response expresses your frustration in a way I find reasonable.  A few years ago I had a friend who wrote some software to work on the Mac.  I helped him debug it.  He said working with Apple to make his software work with all of the Mac services you must use was a worse experience than getting divorced.  This problem looks simple, but is it?

29 Messages

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492 Points

Clif, I'm only paying the $10.59 per month for the photography plan, so it's not like your yearly amount, but I expect some kind of response to this by Adobe as I think $127 a year is enough to reply to customers.

 

With all due respect, James, receiving a complaint is part of the job. I receive feedback in my job, I thought everyone did. And I move as quickly as possible or reply to all those comments as fast as possible because it's my job. Not everyone is being insulting, most people are here to say they have the same problem. As paying customers, I understand everyone's frustration which is only growing worse with Adobe's silence. Maybe some kind of acknowledgement that the issue is proving difficult to resolve, or they're not addressing it till x date. Some response is probably better than no response at this point.

(edited)

12 Messages

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228 Points

The only file format I've found so far that it doesn't do it to is pdf (I don't use all of the formats obviously).

 

james_gray - presumably, since this problem is definitely programmed in, because you no longer have the option to uncheck Save as Copy (as it's greyed out) I have to say that it does indeed seem to be as simple as just giving us back that option. If it was a bug, it would be a different story. It is NOT a bug.

7 Messages

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122 Points

a month ago

I got all my hopes in Big Sur now, hoping we will go back to normal jpg overwrites since there are no issues in Mojave.

57 Messages

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1.1K Points

@Angel_Jackson Hahahahaha. Sorry Angel. Most likely Big Sur will be Bug Sure with respect to Adobe(and, frankly, with the new processors, every software package). We will get to enjoy ALL kinds of new things Adobe can't fix for months. Yeah, they both will be to blame, but that's not how Adobe will spin it.

1 Message

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16 Points

a month ago

@mattrock1 Nailed it.

 

What Adobe (and some users) fails to recognize is how damaging defects like these can be. You've cited a great example: professional liability. Because of (what should be) an easy-to-fix, years-old defect... you look like a bumbling ass for sending the wrong file. To make matters worse, you might later delete the correct one.

 

There's no excuse for it.

8 Messages

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198 Points

Agreed, at this point not sure if we could do something more than just complain here. My workflow has been extremely slow since this issue started. We are not talking about some specific functionality, this is a major and every day use function for most of us. 

We should try to take this complain to any other level since clearly we are not been listened.

Just my opinion.

6 Messages

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60 Points

a month ago

Now, this morning i opened up 6 files i needed to resize.
And i just did the normal way (out of automatism) and PS over saved the first 4 files, and then it got back to the annoying error. 
...
From very happy to sad again...
C'on Adobe.

12 Messages

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228 Points

I'd love to know how you even got it to do the first 4 lol. What file format were they?

6 Messages

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60 Points

Just some jpg's, the same as the other 2... it's incredible.
And i didn't do anything else.
Maybe cause it were the first ones i did this morning, i got no clue...

(edited)

5 Messages

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100 Points

a month ago

There is an update to version 21.2.4 and it seems to have fixed this.  Updated Photoshop this morning and did a test, worked fine.  The "Save as Copy" box isn't greyed out anymore.

 

Try updating and see if it works.

57 Messages

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1.1K Points

Lucky you. 21.2.3 is most current for me. Maybe a slow rollout? Maybe Windows only.

 

It's not about "Save as copy" (which I never use) as much as it is adding "copy" when you've requested "replace"

 

Can someone else look, update and test it out? I'd love to stop grinding my teeth about this. 

Champion

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3.1K Messages

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56.1K Points

No, not Windows only. Click on the three dots and choose 'check for Updates' if the update does not show yet.

Johan W. Elzenga,

http://www.johanfoto.com

57 Messages

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1.1K Points

Thanks. Seems like I shouldn't have to force it to look for updates.

 

As I update, can someone confirm the saving behavior?

5 Messages

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100 Points

I guess I should have wrote that when I did a test, it didn't add a copy, it replaced as it asks.  If you have the creative cloud app, you should see the update in there.

 

7 Messages

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122 Points

Just did the update. The problem remains.

57 Messages

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1.1K Points

Yeah, NO,

 

!@#$%@!#$%@#$%^@#$%^&.

 

Really sick of Adobe's lack of concern about this. It will STILL NOT replace an existing file even if you "Replace"

 

Get your @#$%^&@#$%^& together Adobe.

12 Messages

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228 Points

I only have an update available to 21.2.3, which does not fix the problem. I'm on a Mac, not sure why 21.2.4 is not available.

57 Messages

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1.1K Points

Adobe's wonderful Creative Cloud doesn't push the update, you have to go to "updates" tab and then click on the three dots on the upper left THEN click "Check for updates"

7 Messages

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116 Points

Yep. Sorry kids, it's still broken. 21.2.4 Mac OS 10.15.6

4 Messages

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116 Points

a month ago

I concur with Angel_Jackson. Have just updated to the latest Photoshop release (v21.2.3) for Mac and this copy jpg problem persists!

5 Messages

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178 Points

Isn't the latest version 21.2.4?

5 Messages

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100 Points

Yes. you have to update to 21.2.4

 

12 Messages

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228 Points

Just posted this elsewhere, but it isn't available for me. Latest is 21.2.3. Maybe it's my Mac OS version. What's next?

8 Messages

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96 Points

I'm on mac Catalina 10.15.6 in Europe (Ireland) and after reading today's notifications from this forum I checked and there was 21.2.4 update in Adobe Cloud.

5 Messages

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178 Points

I'm on macOS 10.15.6 and 21.2.4 is there

12 Messages

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228 Points

That's my issue then. I'm on 10.15.5. (US) NOW I have to check with IT to see if I can download that... WHEN DOES IT END?!?!

 

Kidding, thanks for the OS info.

(edited)