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12 Messages

 • 

292 Points

Wed, May 27, 2020 10:19 AM

Photoshop: Restarts when trying to use Object Selection Tool with hyper threading enabled

PC restarts 100% of the time when using the Object Selection Tool.
I9 9900K
32Gb RAM

Adobe seems to be ignoring the users that have this problem so the only solution might be to spam them until they fix it.

Responses

952 Messages

 • 

15.3K Points

5 months ago

Could it be a hardware problem? What is your power source? Because if CPU + GPU goes 100% and power source is not strong enough it could outage your PC. i9 is power hungry CPU.

12 Messages

 • 

292 Points

No, it's not. 
My power source is a Gigabyte 750W.
Also I ran a multitude of benchmarks, Mem86 test for 24 hours, etc, and there aren't any errors in any other software other than Photoshop (I use 3DS Max, render stuff, etc).

952 Messages

 • 

15.3K Points

Ok. In this case, I think we could say that this is not caused by HW. :-)

952 Messages

 • 

15.3K Points

Do you have the latest version of graphic drivers?

34 Messages

 • 

504 Points

5 months ago

Hi, Razvan Matei

Edit Men Click 
Preferences>Performance>Prefernces windows
Cache Levels : 4 up to 6-7

OK. Click



12 Messages

 • 

292 Points

Tried it, doesn't work. PC restart with every different cache level (tried from 2 to 6)

Champion

 • 

1.6K Messages

 • 

28.2K Points

5 months ago

Please include the version of Ps you're using and which OS version. I think the object select uses the GPU, so include that info too.
Also link to other threads with users having the same crash.

952 Messages

 • 

15.3K Points

There is no BSOD, right? If you open Windows Event Viewer what is inside? Just reset or some description of another error?

12 Messages

 • 

292 Points


12 Messages

 • 

292 Points

I A/B tested with a different power source and it still crashes.

12 Messages

 • 

292 Points

No BSOD

5 Messages

 • 

100 Points

can we please get more information about the bios? You can get this information by running the following command in command prompt: wmic bios get smbiosbiosversion. 

5 Messages

 • 

112 Points

5 months ago

I have a similar issue with using the select subject feature.  I have a 4790K and a Nvidia 1070 video card.  If I go to the BIOS and disable hyper threading, the reboot doesn't happen.  Might be worth trying to see if that also has an effect on your issue.  It should still work with hyper threading enabled of course but is a good troubleshooting step.

5 Messages

 • 

112 Points

5 months ago

This reply was created from a merged topic originally titled Photoshop: Select subject causes computer to instantly reboot with hyperthreading....

If I go to select and mask then select subject, my computer will instantly reboot.  No blue screen is shown, no memory dump files are found and nothing is logged in the event viewer.  If I disable hyperthreading in the BIOS, the issue does not happen.  My computer system info is below:

Adobe Photoshop Version: 21.1.3 20200508.r.190 2020/05/08: 73760933ad5  x64
Number of Launches: 22
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.778
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 4000 MHz
Built-in memory: 16311 MB
Free memory: 6118 MB
Memory available to Photoshop: 14922 MB
Memory used by Photoshop: 41 %
ACP.local Status:
 - SDK Version: 1.26.5
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.42.4
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA GeForce GTX 1070"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4614"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"
glgpu[0].GLRendererID=7041
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll"
glgpu[0].GLDriverDate="20200515000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="GeForce GTX 1070"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="446.14"
clgpu[0].CLBandwidth=1.91231e+11
clgpu[0].CLCompute=2473.09
License Type: Subscription
Serial number: 90970056091056119463
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Cody\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  E:\, 476.9G, 460.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/04/10-01:10:52   79.619068   79.619068
   AdbePM.dll   PatchMatch 2020/02/28:23:19:27   1.617906   1.617906
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/04/06-10:07:07   79.368699   79.368699
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.43.49128   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.617294   79.617294
   AdobeXMP.dll   Adobe XMP Core 2020/02/13-01:07:22   79.164360   79.164360
   AdobeXMPFiles.dll   Adobe XMP Files 2020/02/13-01:07:22   79.164360   79.164360
   AdobeXMPScript.dll   Adobe XMP Script 2020/02/13-01:07:22   79.164360   79.164360
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/04/10-01:10:52   79.619068   79.619068
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   
   AIDE.dll   AIDE 2020/04/15-01:11:16   79.619251   79.619251
   ARE.dll   ARE 2020/04/10-01:10:52   79.619068   79.619068
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/02/10-01:08:14   79.617265   79.617265
   AXEDOMCore.dll   AXEDOMCore 2020/02/10-01:08:14   79.617265   79.617265
   Bib.dll   BIB 2020/04/10-01:10:52   79.619068   79.619068
   BIBUtils.dll   BIBUtils 2020/04/10-01:10:52   79.619068   79.619068
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/04/23-01:10:47   79.619589   79.619589
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2020/03/31-01:07:27   79.274719   79.274719
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.43.49128   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2020/04/04-01:09:16   79.618888   79.618888
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.1   
   Plugin.dll   Adobe Photoshop 2020   21.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.146   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.617294   79.617294
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39   
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.3.0.24640   15.3.0.24640
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.4.2.14


Required plug-ins:

   Accented Edges 21.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.1 - from the file “Filter Gallery.8bf”
   Average 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Average.8bf”
   Bas Relief 21.1 - from the file “Filter Gallery.8bf”
   BMP 21.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.2.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.2.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”
   Charcoal 21.1 - from the file “Filter Gallery.8bf”
   Chrome 21.1 - from the file “Filter Gallery.8bf”
   Cineon 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Cineon.8bi”
   Clouds 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Clouds.8bf”
   Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.1 - from the file “Filter Gallery.8bf”
   Craquelure 21.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.1 - from the file “Filter Gallery.8bf”
   Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.1 - from the file “Filter Gallery.8bf”
   De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.1 - from the file “Dicom.8bi”
   Difference Clouds 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Clouds.8bf”
   Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”
   Displace 21.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “EazelAcquire.8ba”
   Entropy 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Export3DLUT.8be”
   Extrude 21.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “FastCore.8bx”
   Fibers 21.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.1 - from the file “Filter Gallery.8bf”
   Fresco 21.1 - from the file “Filter Gallery.8bf”
   Glass 21.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.1 - from the file “Filter Gallery.8bf”
   Grain 21.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”
   IGES 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”
   Ink Outlines 21.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.1 - from the file “JPEG2000.8bi”
   Kurtosis 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Lens Blur 21.1 - from the file “Lens Blur.8bf”
   Lens Correction 21.1 - from the file “Lens Correction.8bf”
   Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.1 - from the file “Liquify.8bf”
   Matlab Operation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “ChannelPort.8bf”
   Maximum 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Mean 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Measurement Core 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MeasurementCore.8me”
   Median 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   MMXCore Routines 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.1 - from the file “Filter Gallery.8bf”
   Note Paper 21.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”
   OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.1 - from the file “Filter Gallery.8bf”
   Palette Knife 21.1 - from the file “Filter Gallery.8bf”
   Patchwork 21.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”
   PCX 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “PCX.8bi”
   Photocopy 21.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “ChannelPort.8bf”
   Pinch 21.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Pixar.8bi”
   Plaster 21.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”
   Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “PBM.8bi”
   Poster Edges 21.1 - from the file “Filter Gallery.8bf”
   PRC 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”
   Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Radiance.8bi”
   Range 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Export3DLUT.8be”
   Reticulation 21.1 - from the file “Filter Gallery.8bf”
   Ripple 21.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.1 - from the file “Filter Gallery.8bf”
   Save for Web 21.1 - from the file “Save for Web.8be”
   ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.1 - from the file “Shake Reduction.8bf”
   Shear 21.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.1 - from the file “Filter Gallery.8bf”
   Solarize 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Solarize.8bf”
   Spaces 21.1 - from the file “Spaces.8li”
   Spatter 21.1 - from the file “Filter Gallery.8bf”
   Spherize 21.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”
   Stained Glass 21.1 - from the file “Filter Gallery.8bf”
   Stamp 21.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Sumi-e 21.1 - from the file “Filter Gallery.8bf”
   Summation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Targa 21.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.1 - from the file “Filter Gallery.8bf”
   Tiles 21.1 - from the file “Standard MultiPlugin.8bf”
   Topaz DeNoise AI 10.0 - from the file “tltopazdenoiseaips_x64.8bf”
   Torn Edges 21.1 - from the file “Filter Gallery.8bf”
   Twirl 21.1 - from the file “Standard MultiPlugin.8bf”
   U3D 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”
   Underpainting 21.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.1 - from the file “VanishingPoint.8bf”
   Variance 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
   Water Paper 21.1 - from the file “Filter Gallery.8bf”
   Watercolor 21.1 - from the file “Filter Gallery.8bf”
   Wave 21.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “WIASupport.8li”
   Wind 21.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “WBMP.8bi”
   ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.4.2.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.4.2\"
CDO: 1.64.3
        CmdN: 1.3.4
        CDP: 1.91.4
   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   New Document  3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.7”
   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
   Home  2.11.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.11.0\index.html?v=2.11.0.12”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

5 Messages

 • 

100 Points

can we please get more information about the bios? You can get this information by running the following command in command prompt: wmic bios get smbiosbiosversion. 

5 Messages

 • 

112 Points

The results from my computer:
C:\Windows\system32>wmic bios get smbiosbiosversion
SMBIOSBIOSVersion
F6

5 Messages

 • 

100 Points

Thanks a lot Cody. Can you also try disabling the the GPU by doing the following:
Edit->Preferences->Performance, un-check use Graphics Processor and try again and report if you can still reproduce? Thanks.

Adobe Administrator

 • 

15.1K Messages

 • 

288.2K Points

5 months ago

Would it be OK for engineering to contact you directly to get more specific system configuration details?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

112 Points

5 months ago

If you are referring to my issue, then yes of course.  :)

5 Messages

 • 

100 Points

5 months ago

Hi, all those who are facing this problem, can we please get more information about the bios? You can get this information by running the following command in command prompt: wmic bios get smbiosbiosversion. 

12 Messages

 • 

292 Points

BiosCharacteristics={7,11,12,15,16,17,19,23,24,25,26,28,29,32,33,40,42,43}
BIOSVersion={"ALASKA - 1072009","BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C"}
BuildNumber=
Caption=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
CodeSet=
CurrentLanguage=en|US|iso8859-1
Description=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
EmbeddedControllerMajorVersion=255
EmbeddedControllerMinorVersion=255
IdentificationCode=
InstallableLanguages=15
InstallDate=
LanguageEdition=
ListOfLanguages={"en|US|iso8859-1","ru|RU|iso8859-5","de|DE|iso8859-1","ja|JP|unicode","ko|KR|unicode","es|ES|iso8859-1","fr|FR|iso8859-1","it|IT|iso8859-1","pt|PT|iso8859-1","vi|VI|iso8859-1","id|ID|iso8859-1","tr|TR|iso8859-1","pl|PL|iso8859-1","",""}
Manufacturer=American Megatrends Inc.
Name=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
OtherTargetOS=
PrimaryBIOS=TRUE
ReleaseDate=20180918000000.000000+000
SerialNumber=Default string
SMBIOSBIOSVersion=F10
SMBIOSMajorVersion=2
SMBIOSMinorVersion=8
SMBIOSPresent=TRUE
SoftwareElementID=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
SoftwareElementState=3
Status=OK
SystemBiosMajorVersion=5
SystemBiosMinorVersion=12
TargetOperatingSystem=0
Version=ALASKA - 1072009

5 Messages

 • 

100 Points

Razvan Matei: Can you also try disabling the the GPU by doing the following:
Edit->Preferences->Performance, uncheck use Graphics Processor and try again and report if you can still reproduce? Thanks.

12 Messages

 • 

292 Points

Already tried all the perfomance modes. Instant restart 100% of the time.

Adobe Administrator

 • 

15.1K Messages

 • 

288.2K Points

Hi Razvan, I sent you a direct email. Let me know if you got it.

Sr. Product Manager, Adobe Digital Imaging