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5 Messages

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144 Points

Mon, Dec 5, 2016 12:27 PM

Solved

Photoshop: Renaming Layers or Layer Groups causes crash after using layer filter

In Photoshop CC 2017 (also CC 2015), renaming a layer or layer group after using the layer filter option causes the programme to crash. It only happens after you've switched the toggle off (so you are no longer in filter mode) and then rename a layer. It doesn't have to be directly after either. You can preform a number of tasks first (edit artwork/text, move/delete a layer etc.) and then rename the layer and it will still crash.

The issue seems to clear up after an unspecified amount of time or possibly a certain amount of operations preformed

I've been able to recreate this bug every time I've attempted it.

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Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

3 years ago

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

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291.4K Points

4 years ago

Hi Gary, what OS/version are you running Photoshop on? If on Mac, what does the crash log say in it? If on Windows, does it say what the faulting module is in the event viewer?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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144 Points

4 years ago

Hi Jeffery,

I'm running Windows 7 Enterprise 64bit with Service pack 1

Here's what I could pull from the event viewer:

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000019930522
Faulting process id: 0x1fc0
Faulting application start time: 0x01d24f9e81a7572d
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: unknown
Report Id: 5586fc39-bb92-11e6-8424-9457a5f27d10
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-12-06T08:59:46.000000000Z" />
    <EventRecordID>2488</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ir719ws023834.pens.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Photoshop.exe</Data>
    <Data>18.0.0.53</Data>
    <Data>57fde9fd</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0000000019930522</Data>
    <Data>1fc0</Data>
    <Data>01d24f9e81a7572d</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>
    <Data>unknown</Data>
    <Data>5586fc39-bb92-11e6-8424-9457a5f27d10</Data>
  </EventData>
</Event>

Hope this helps although it looks like the Faulting module is unknown.

Thanks

Adobe Administrator

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4 years ago

Thanks Gary. I was able to reproduce this on Windows 10, if I filter by name.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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184 Points

4 years ago

Hi! This is happening to me as well, and I'm able to reproduce the bug every time I filter by attribute, then try to rename a folder. I'm on windows 10, using the latest version of Photoshop 2017

1 Message

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60 Points

3 years ago

Hi! This issue hasn't been fixed for me. Crashes every single time and I forget to prepare for it and lose a ton of work and time. I am so frustrated.

Adobe Administrator

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15.4K Messages

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291.4K Points

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging