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13 Messages

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236 Points

Wed, Jan 15, 2014 2:50 PM

Photoshop: Pen “sticking” in Photoshop CC

Actually i don't know if it's Photoshop's problem or rather wacom's. But i don't have this problem working in Illustrator or somewhere else besides PS. The problem's most annoying effect is working with repetitive clicking tasks — when i do something like selecting object with polygonal lasso (in other words, doing many click in a short time), at some point lasso's last part that usually follows the cursor disappears (as if pen stays in clicked state, but it's not) and when i click somewhere in document, lasso closes to final selection. It's very annoying when selecting complex shapes.

This problem repeats as well with other tools, such as brushes When pen sticks, i can't change brush size, or do anything from keyboard until i click somewhere, but it's not like it stuck in “clicked” state, brush doesn' make line. It just doesn't allow to make another operations before clicking somewhere in the document.

I bought my intuos5 4 or 5 months ago, and it worked perfectly until the last month or two. I also had problem with blank menus, described in this topic — http://feedback.photoshop.com/photosh... (i don't know if it solved but i didn't get it for a while) and since this seems to be a problem with wacoms maybe these two problems somehow linked together.

Thank you.

Responses

Official Solution

Adobe Administrator

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14.6K Messages

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283.2K Points

7 years ago

Hi Serge,

Please try the solution in this document:

http://helpx.adobe.com/photoshop/kb/p...

Installing the plug-in from the document above should solve:

• menus, panels, or dialog boxes turn white and become unresponsive
• keyboard shortcuts stop working
• lasso tool selections close prematurely
• Photoshop becomes unresponsive

Let us know if this solves your issue.

Sr. Product Manager, Adobe Digital Imaging

15.1K Messages

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195.8K Points

7 years ago

You don't say what OS version you are using, or if you've installed all the Photoshop updates.

But yes, there are a number of issues with MacOS 10.9 (some involving Wacom drivers) that we are investigating.

13 Messages

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236 Points

7 years ago

Sorry, completely forgot it. Mac os 10.9.1, Photoshop CC up to date, latest version of Wacom drivers installed.

15.1K Messages

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195.8K Points

My guess is that it is related to this topic: http://feedback.photoshop.com/photosh...

Something causes the app to stop receiving events correctly, and that could result in the app not seeing pen up/down events.

13 Messages

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236 Points

Yes, definitely, the same problem described in comments on that topic (key strokes become unresponsive until I tap the interface with pen).

I also noticed when i work with polygonal lasso tool and problem shows itself, tool's normal behavior can be restored by clicking and dragging a bit (not just clicking and releasing, as usual) — the link between previous point and just clicked appears again and marquee doesn't apply, but it's not very helpful and it's definitely doesn't solve the unresponsive keystroke part.

13 Messages

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236 Points

7 years ago

Hi Jeffrey.

I got subscription on the posts in the main topic mentioned above about the problem and already got this patch and installed it. Works perfectly well, i did plenty of work today mostly with brushes/painting and hardly noticed any problems. Hope this issue solved completely.

Thank you for support.

12 Messages

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194 Points

6 years ago

Thanks Jeffrey.

CC has almost been unusable for digital painting with these issues and I'm surprised it hasn't been addressed by the Adobe team. Perhaps it's occurring only with a combination of specific hardware and or software.

The plug-in is a nice bandaid patch though it would be much nice to not have to deal with any plugins and have it addressed in an app update. This is the right way to do it!

The plugin seems to have fixed the lasso issue as well.

Cheers

15.1K Messages

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195.8K Points

The plugin is a workaround for bugs in MacOS. Some of the OS issues have been fixed already, and others will have the workaround included in future releases of Photoshop.

12 Messages

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194 Points

Thanks Chris.

Much appreciated and excellent to hear.

Keep going strong.
Tim

39 Messages

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804 Points

5 years ago

I have this same problem, and I have been trying to get to the bottom of it by disabling software, extensions, plugins, on both system and PS.

At the end I found out that it's caused by the wacom drivers, I don't know if this helps the photoshop team, I'm trying to reach wacom support on my own.

15.1K Messages

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195.8K Points

Most of it was due to an OS bug that we had to work around (in the plugin, then later built into the application).