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1 Message

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130 Points

Mon, Jan 29, 2018 8:58 PM

Solved

Photoshop: Number keys aren't working with tutorials

I'm following the in-program tutorials and several times it says press {numbers} except when I literally press the numbers, nothing works?

Responses

Official Solution

Adobe Administrator

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14.8K Messages

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285.3K Points

a year ago

This issue should be correctly in Photoshop 2020 v21.x. Let us know if you're still having trouble with the current version.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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778 Messages

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16.7K Points

3 years ago

Hi Kelsey,

Sorry for the confusion with the in-program tutorials, which program are you using, and which particular tutorial are you working with that isn't working. 

Are you pressing the number keys, or using a numpad? (If numpad, is NumLock turned on/enabled?)

Get back with more details, and screenshots of the step you're following if possible.

Regards
Pete 

1 Message

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68 Points

What Kelsey means is that it shows the Command ID instead of the keyboard shortcut in the Learn panel.
Also, while editing the screenshots below (in a new document and with the tutorial document opened in a background tab), balloons started popping up with the same kind of bug. The balloons doesn't show after closing the tutorial.



Keyboard: Swedish
System Language: SWE / ENG (1053 / 1033)

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Memory available to Photoshop: 29866 MB
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE

Adobe Administrator

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14.8K Messages

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285.3K Points

2 years ago

Engineering is looking into this. 

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

Hi Jeffrey, thanks for putting this on the team's radar. Any update yet? Independent of a code fix, posting a map of {number code} to key sequence would be helpful. Seems we've got this so far:

{2207} = Ctrl + t
{1016} = Ctrl + d

Champion

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1.6K Messages

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28.1K Points

Jeff, is this not yet patched?

Adobe Administrator

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14.8K Messages

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285.3K Points

Looks like it will be fixed in the next 'big' update.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

2 years ago

I'm experiencing the same problem.

1 Message

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60 Points

2 years ago

Same here as well.

1 Message

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60 Points

2 years ago

Me too. As a new user this is frustrating. Looks like it's been a problem for over a month now?

1 Message

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60 Points

2 years ago

I am also being held up in the tutorials by this issue.

2 Messages

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90 Points

2 years ago

I am having the exact Same issue.   Very Frustrating to a new learner for the tutorial to be WRONG.....


2 Messages

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90 Points

I figured it out through a youtube video.... You are actually supposed to press ctrl + T

2 Messages

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72 Points

yes this works thanks so much

1 Message

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60 Points

Worked for me as well. Can you post the youtube video link? Are there any other commands associated with this command ID numbers?
For instance, we know now that {2207} = CTRL + T, but what about...
{1016} = ?

Champion

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1.6K Messages

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28.1K Points

2 years ago

This would be funny if it wasn't so sad...

1 Message

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60 Points

2 years ago

So is this going to be fixed?

2 Messages

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72 Points

2 years ago

same issue so frustrating

1 Message

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60 Points

2 years ago

Continues to be an issue as of 3/21/2019.

1 Message

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60 Points

2 years ago

Im having the same trouble...4/14/19

Code 1016 is ctrl + d

1 Message

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60 Points

a year ago

Same problems here, too.  Is this also a problem while using the app or just in the tutorial?

2 Messages

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72 Points

a year ago

I'm also experiencing this issue, any response from the eng team? Thanks for your help @Jeffrey Tranberry, At the very least just posting a map of numbers to key-codes would help users a lot.