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1 Message

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130 Points

Mon, Jan 29, 2018 8:58 PM

Photoshop: Number keys aren't working with tutorials

I'm following the in-program tutorials and several times it says press {numbers} except when I literally press the numbers, nothing works?

Responses

Official Solution

14.6K Messages

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282.6K Points

10 months ago

This issue should be correctly in Photoshop 2020 v21.x. Let us know if you're still having trouble with the current version.

777 Messages

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16.7K Points

3 years ago

Hi Kelsey,

Sorry for the confusion with the in-program tutorials, which program are you using, and which particular tutorial are you working with that isn't working. 

Are you pressing the number keys, or using a numpad? (If numpad, is NumLock turned on/enabled?)

Get back with more details, and screenshots of the step you're following if possible.

Regards
Pete 

1 Message

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68 Points

What Kelsey means is that it shows the Command ID instead of the keyboard shortcut in the Learn panel.
Also, while editing the screenshots below (in a new document and with the tutorial document opened in a background tab), balloons started popping up with the same kind of bug. The balloons doesn't show after closing the tutorial.



Keyboard: Swedish
System Language: SWE / ENG (1053 / 1033)

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Memory available to Photoshop: 29866 MB
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE

14.6K Messages

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282.6K Points

2 years ago

Engineering is looking into this. 

2 Messages

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72 Points

Hi Jeffrey, thanks for putting this on the team's radar. Any update yet? Independent of a code fix, posting a map of {number code} to key sequence would be helpful. Seems we've got this so far:

{2207} = Ctrl + t
{1016} = Ctrl + d

Champion

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1.6K Messages

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27.8K Points

Jeff, is this not yet patched?

14.6K Messages

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282.6K Points

Looks like it will be fixed in the next 'big' update.

1 Message

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60 Points

2 years ago

I'm experiencing the same problem.

1 Message

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60 Points

2 years ago

Same here as well.

1 Message

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60 Points

2 years ago

Me too. As a new user this is frustrating. Looks like it's been a problem for over a month now?

1 Message

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60 Points

2 years ago

I am also being held up in the tutorials by this issue.

2 Messages

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90 Points

2 years ago

I am having the exact Same issue.   Very Frustrating to a new learner for the tutorial to be WRONG.....


2 Messages

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90 Points

I figured it out through a youtube video.... You are actually supposed to press ctrl + T

2 Messages

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72 Points

yes this works thanks so much

1 Message

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60 Points

Worked for me as well. Can you post the youtube video link? Are there any other commands associated with this command ID numbers?
For instance, we know now that {2207} = CTRL + T, but what about...
{1016} = ?

Champion

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1.6K Messages

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27.8K Points

2 years ago

This would be funny if it wasn't so sad...

1 Message

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60 Points

2 years ago

So is this going to be fixed?

2 Messages

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72 Points

2 years ago

same issue so frustrating

1 Message

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60 Points

a year ago

Continues to be an issue as of 3/21/2019.

1 Message

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60 Points

a year ago

Im having the same trouble...4/14/19

Code 1016 is ctrl + d

1 Message

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60 Points

a year ago

Same problems here, too.  Is this also a problem while using the app or just in the tutorial?

2 Messages

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72 Points

a year ago

I'm also experiencing this issue, any response from the eng team? Thanks for your help @Jeffrey Tranberry, At the very least just posting a map of numbers to key-codes would help users a lot.