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Adobe Photoshop Family

9 Messages

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160 Points

Sun, Jan 10, 2016 10:44 PM

Photoshop: Not Working, error status 0xc000012f (win)

After installing through creative cloud, I am unable to open photoshop at all. If I try to open it through CC, it simply doesn't respond. If I open it using the shortcut, says it is not designed to run on windows or contains an
error. It gives error status 0xc000012f

Responses

15.1K Messages

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195.8K Points

5 years ago

That sounds like it is not completely installed, or has been corrupted on disk.

Uninstall the application, check your disk for problems, then reinstall Photoshop.

9 Messages

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160 Points

5 years ago

I have uninstalled and reinstalled both it, and the Creative Cloud several times with no results. I'm installing it from the Creative Cloud as well

9 Messages

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160 Points

5 years ago

Also, I have had no problems installing other applications, I installed Steinberg Cubase recently on this device, which is larger than photoshop

Adobe Administrator

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3.5K Messages

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52.9K Points

5 years ago

Hi Zachariah,

It might be the application that you installed which was corrupted.  I would uninstall PS and maybe even CC.  Clear the trash, reboot, and THEN re-download CC and use that to re-download PS and go from there.

"Nuke the site from orbit; it's the only way to be sure...."
Hope that helps -- please ping us here if it doesn't,
David

9 Messages

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160 Points

5 years ago

No dice, I tried what you said with no change

Adobe Administrator

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3.5K Messages

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52.9K Points

What are you trying to install this on?  Are you sure that there is enough hard drive space?

9 Messages

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160 Points

I am attempting to install it on a Microsoft Surface Pro 3, and yes there is plenty of disk space, <50gb of free space

9 Messages

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160 Points

Sorry I meant greater than 50 GB of free space

Adobe Administrator

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14.8K Messages

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284.8K Points

5 years ago

Sounds to me like a Microsoft runtime issue: https://helpx.adobe.com/creative-clou...

Can you make sure you install the Visual C++ Redistributable for Visual Studio 2012 Update 4 from the link above?

Sr. Product Manager, Adobe Digital Imaging

9 Messages

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160 Points

5 years ago

Yes I tried that, I still get the same error, sadly

9 Messages

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160 Points

5 years ago

Would it be possible for me to get a refund for the creative suit, as it is not working on my device?

1 Message

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80 Points

4 years ago

ive got the same problem....their must be more people with this problem, however my photoshop dose work but it says not all features will work!!!

2 Messages

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72 Points

Did your issue get resolved?

9 Messages

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160 Points

No I never did, Adobe was not helpful

2 Messages

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72 Points

3 years ago

I have the same issue.  though adobe is fully installed.  I have reinstalled windows too and still get the errors