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Adobe Photoshop Family

30 Messages

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2K Points

Mon, Apr 9, 2018 7:33 PM

Photoshop: Not recognizing Fonts already activated - claims they are missing (RightFont)

This seems to be a huge very annoying problem that I've encountered in every Adobe product that I've used so far after almost every major update (Photoshop, Indesign, After Effects for sure at least).

I use RightFont to manage my fonts between two computers (though this sometimes happens on the same computer). I always keep fonts I used activated at all times. Some of these are through Adobe Typekit and some are Google fonts through RightFont as I mainly design for web.

Just yesterday I opened a PSD on computer A that I had created on computer B using the Google font Nunito. Computer A had the exact same Google font activated in the same exact program of RightFont as the other computer, yet it didn't recognize it in the PSD, kept saying it was missing and tried to replace it with Myriad Pro. When I clicked into the text box with the Myriad Pro, I would change it back to Nunito but it would look really strange - not how its supposed to. Odd weight, spacing, etc....

I've also experienced a problem with After Effects and Indesign on the exact same computer I had created the original document on. Opened it after an Adobe update and suddenly they don't recognize the font in the document despite the fact that its activated on the computer and never changed since the update. It shows up in the font list when I look for it, but somehow doesn't find it on its own when you open the document or PSD.

So freaking annoying... have to replace every bit of text every time.

Responses

1K Messages

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17.1K Points

3 years ago

Try deleting the font caches, both system level and Adobe. When these get corrupted, you are likely to see all sorts of odd type problems.

30 Messages

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2K Points

Where are the font caches stored on macs?

2K Messages

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35K Points

https://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

This is a whitepaper for font issues from Adobe, including where font caches are located on Macs. Scroll towards the very bottom, but you might not want to pass up the valuable information in the rest of the paper.

Adobe Administrator

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3.5K Messages

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53K Points

For the last couple of releases, when you reset your Photoshop preferences at launch, it also clears out your font caches.  But if you wanted detailed steps, here you go: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

If you clear out your font caches but the problems continue, please let us know.

Thanks,
David

30 Messages

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2K Points

Thanks, ran the font script and cleared cache. Will see what happens.

Since there are a few things going on, not sure which is related to what... but I feel part of the blame definitely rests with RightFont as they acknowledged that updates will show a font is activated in their app, but in reality it isn't. So I have to deactivate/reactivate to make it functional again.

1 Message

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60 Points

2 years ago

Hi, you should clear font cache and the re-activate the fonts after restarted macOS.