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Adobe Photoshop Family

4 Messages

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102 Points

Fri, Nov 3, 2017 5:03 AM

Photoshop not downloading

Every time I try to download photoshop cc on my mac through the creative cloud desktop app, I will sign in and the app will load for about a minute or two minutes and then take me back to the login screen that looks like the picture and never downloads. I just downloaded the macOS High Sierra version 10.13.1 so my computer is up-to-date and I have downloaded the creative cloud. How can I get it to download on my mac?

Responses

396 Messages

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6.5K Points

3 years ago

April. Adobe had a similar problem like this years ago and the fix is as follows

Go to the following directory, {windows and apple are shown}

Close the cc, find the 3 vertical dots by the face icon and quit the cc app.




Please rename the Opm.Db file within the mentioned location

Windows : : "Users\ {User Name} \AppData\Local\Adobe\OOBE "

Mac: :" ~/Library/Application Support/Adobe/OOBE "

Restart  the app and log in and try downloading PS


4 Messages

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102 Points

3 years ago

What is the Opm.Db file you're referring to?

396 Messages

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6.5K Points

3 years ago

When you installed the cc app it creates a database file called opm.db in the directory I noted above. That file sometimes get corrupted causing your issue. Renaming it causes the cc app to rebuild a new one correcting the issues.

4 Messages

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102 Points

3 years ago

Okay, I'm having trouble finding the original Opm.Db file, do you know how I could locate that on my computer?

Adobe Administrator

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778 Messages

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16.7K Points

Locations for the OPM.db files can be found in solution 2 here: https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html#Solutions

4 Messages

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102 Points

I found the OOBE file that is mentioned in step 2, but no where in there is the opm.db file, do you know another place it could be?

396 Messages

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6.5K Points

the oobe is a directory. inside that directory is the opm.db file

C:\Users\april\AppData\Local\Adobe\OOBE

396 Messages

 • 

6.5K Points