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Adobe Photoshop Family

1 Message

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70 Points

Wed, Aug 14, 2019 10:25 PM

Photoshop: Not activated and with no internet

On a recent photo trip to the north rim of the Grand Canyon where there was no Internet services. Imagine my shock when I could not open Photoshop to process trip photos because there was no Wi-Fi or Internet services.  How do we correct this for our next off the grid trip?

(Adobe Photoshop CC 2019)

Responses

7 Messages

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228 Points

a year ago

I believe you have to log in at least once a month to stay active. 

162 Messages

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2K Points

a year ago

One lesson learned the hard way. At home, sign in to Adobe via your Adobe Creative Cloud Desktop Application. And leave that alone, do not sign out just before a trio. Oh if you just must sign out do so, but before the trip sign on and leave that alone.

Now, without the Internet you'd be wondering what gives? So what if I did not sign out, clearly I cannot authenticate to Adobe on the road without Internet. Apparently the rub is LR and PS think you are signed in because the Adobe Creative Cloud Desktop Application is not getting all huffy and telling the programs that you are not.

Test it out at home.

I have absolutely no documentation to prove this. Just imperial experimentation

162 Messages

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2K Points

a year ago

Oh, and a lesson learned in National Parks, works at Yosemite, works at Yellowstone, Grand Canyon (I have not tested), but take your laptop over to an information Center, probably one they operate the web cams from, They usually have WiFi available.

589 Messages

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11K Points

a year ago

Not sure what your exact set of circumstances were, but this thread may be of some help - 

Photoshop/Lightroom: Loss of internet connection and license

488 Messages

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12.3K Points

a year ago

Two things at play. 

One is that you need to log into your Adobe Creative Cloud account at least every 30 days if you pay month to month or every 90 days if you pay once a year (as far as I recall).

The second thing is to not change your computer clock unless you have an internet connection and then after setting the clock open LR or PS and it will re-authenticate with the new system time.

If you have your computer set so that the computer clock is set automatically from the Internet, turn that feature off as there are reports that if the internet resets your computer clock (even by a few fractions of a second) that this is enough to trigger the need for a re-validation of your license.  For example, with the option set, you may boot your laptop in a motel on the way to a park.  This may tweak your system clock a little or a lot but it doesn't tell you it did this, so you won't know to launch LR or PS to re validate.  Then when you get to the park, Adobe will need to re-authenticate but you may not have a connection and it won't let you in.

7 Messages

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122 Points

a year ago

I am signed in to Ps almost every day; rarely more than 2 or 3 days not signed in. But when I restart my PC I have to sign into CC as it has signed me out for no reason?
When Comcast large outage last week for 4 hours and no internet access I could not use Ps CC even tho I was signed in the day before. 30 days "grace" is NOT happening for me.
How to fix?  I am always up to date for CC version updates.

Adobe Administrator

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15.5K Messages

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291.9K Points

Contact support directly. Might be permissions related or a 3rd party utility may be accidentally modifying the licensing files invalidating the token.

Sr. Product Manager, Adobe Digital Imaging

488 Messages

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12.3K Points

a year ago

Were you on same computer during Comcast outage as you had been using with 
PS daily?