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Adobe Photoshop Family

9 Messages

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196 Points

Thu, Oct 22, 2020 4:08 PM

Photoshop: Neural filters don't download

Neural filters don't download. progress bar either doesn't complete or does but then reverts to download from cloud icon.

macos 10.14.6 permissions for full disk access renewed for both PS and CC. several reboots and relaunches.

Responses

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

Can you try deleting the local cache and see if that forces them to download: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters 

Sr. Product Manager, Adobe Digital Imaging

9 Messages

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196 Points

hey thanks jeffry, would you know the location for that on a mac? 

9 Messages

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196 Points

found it but it they still don't complete download.

Users/[username]/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

1 Message

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60 Points

@JeffreyTranberry 

I also have same problem. Deleted several times, rebooted and it is still won't working and won't downloading. 

Adobe Administrator

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15.4K Messages

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291.4K Points

@steve_pugh_37ru1lbpv4w7u and @faceinlens could you zip up your PluginData folder and zip it up and post it via CC files or dropbox for our engineers to investigate.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

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196 Points

sure, thanks @JeffreyTranberry 

https://www.dropbox.com/s/es1mi1o9ica5d2l/PluginData%202.zip?dl=0

(edited)

1 Message

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60 Points

I have the same problem, unable to download even after deleting the PluginData folder 

2 Messages

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70 Points

I had the problem that the two last levels on 

Macintosh HD/Users/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery

was missing.  The last folder I had was '22'

When I added /Internal/com.adobe.nfg.gallery 

manually, the problem was fixed! 

2 Messages

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70 Points

Sorry, wrong spelling in my last post.

I added the folders /Internal/com.adobe.nfp.gallery  and restarted Photoshop.

2 Messages

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70 Points

Deleting the PluginData folder as described above has no effect on my computer.  It will try to download for a few seconds and then it quits.

2 Messages

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70 Points

@JeffreyTranberry

I've also struggled with this issue last few days. Fixes I've tried: 

  1. Restart Photoshop 22.0 (several times)
  2. Reinstall Photoshop 22.0 (several times, English and Swedish)
  3. Deleting PluginData
  4. Remove privileges from all users to delete from PluginData
  5. Move PluginData files from MacBook Pro 2015/Catalina 10.15.7 (where all the filter works)

The download starts but immediately stops and/or flashes to 100%, there's activity on the network but nothing ever downloads (where I can find it).

Windows 10, running on Ryzen 5 3600x, 2070 Super and 32GB of RAM.


 

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

@lorelei and @askelias could you zip up your PluginData folder and zip it up and post it via CC files or dropbox for our engineers to investigate?

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

@JeffreyTranberry  Same problem, windows 10, last photoshop version, download starts and stops immediatly on any neural filter... please fix this, very unsuccessful launch for a new feature.

Tried to run it as administrator or delete plugin folder, nothing worked

(edited)

2 Messages

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70 Points

@JeffreyTranberry

Here is the link: https://shared-assets.adobe.com/link/ddc96ebc-dd65-4dd3-51bb-945d568ddfca 

108 Messages

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1.5K Points

a month ago

Same Problem here. Windows 10 Home.

I used a trick described here: https://community.adobe.com/t5/photoshop/m-photoshop-22-0-neural-filter-style-transfer-not-available/m-p/11528014?page=3

and copied the files manually from %TEMP% to %APPDATA%.

Works.

Might be a hint where the automatic download and installation procedure fails.

Henrik

2 Messages

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70 Points

a month ago

Same problem here in macOS Catalina...

1 Message

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60 Points

19 days ago

I saw this behavior when trying to edit a black-and-white file using the neural filters (hang on trying to load the filters). The neural filters worked fine when attempting to edit color files. On a hunch, I opened the B&W file I had been trying to edit, converted it using the Edit->Mode->RGB Color menu item, then assigned the Adobe RGB color profile. After doing this, the neural filters opened with no problem, and I was able to edit and save the resulting file.

FWIW. 

3 Messages

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82 Points

18 days ago

I normally sign in with an MS account on my PC.  Neural filters would not download (start the download and randomly stop and return to download button and never complete).
I logged into another account on the same PC and it worked fine and neural filters downloaded, but this is not what I want, I want it to work on my main account.  
I then tried changing my main account back to logging in as a local account and suddenly it worked!
It would appear that (besides other issues) security/account issues could also be a problem.

9 Messages

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196 Points

15 days ago

i did a little digging, files get downloaded to the path- 

/private/var/folders/6d/nrrdyhl90t56j5547v4024yw0000gp/T/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

- and are then immediately deleted.

9 Messages

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196 Points

9 days ago

here's the latest craziness with the filters on PS 22.0.1

1 Message

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60 Points

I have the same problem, unable to download even after deleting the PluginData folder, Please do the needful.

1 Message

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60 Points

This is exactly what I am experiencing as well. Windows 10.