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15 Messages

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290 Points

Wed, Dec 10, 2014 10:41 AM

Solved

Photoshop: Mouse clicks constantly getting stuck on down state (macOS)

Photoshop CC 2014, CC, and CS6 mouse click getting stuck bug in Lion, Mountain Lion, and Yosemite, but not in Mavericks.Here's a very annoying bug that has been popping up in various versions of Photoshop and OS X over the past years. I have used many tablets and computers during this time, various versions of Photoshop and OS X, yet this bug remains. The only time I never had the bug was when using Mavericks.The bug involves about every 10th click on the INTERFACE (NOT ON THE CANVAS) getting "stuck". This means that I can click on a slider, a curve point, or anything that's not on the canvas, and even after releasing the mouse/pen, the interface will think I am still clicking until I click again.Video:https://www.youtube.com/watch?v=frZvR... may be an OS X bug since it does not happen in Mavericks but it does happen in Lion, Mountain Lion and Yosemite. However, it only ever happens in Photoshop, and never in any other app. Even in Photoshop, it only ever happens on the interface and not on the canvas. I do use my Wacom Intuos 5 outside of Photoshop so I would notice every 10th click getting stuck over many years of use.Even if it is an OS X bug, it would be great if Adobe could let Apple know since Apple probably will just say it's an Adobe bug, as usual, and it will never get sorted out.MacBook Pro 15 Retina Late 2013, OS X Yosemite (10.10.1)Adobe Photoshop Version: 2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299 x64But the bug affects previous versions too, down to CS 6, but not CS 5 and before.

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

3 years ago

This issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete

291 Messages

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6.3K Points

I used to have this problem, and it went away for a while, but is not back and happening all the time, even on the newest update

Adobe Administrator

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15.4K Messages

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291.4K Points

6 years ago

And this only happens with a mouse? (No Wacom tablet being used at all)

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

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291.4K Points

6 years ago

Also, your video is marked private so I can't watch it.

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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290 Points

6 years ago

Sorry! The video is now viewable, check it out.

The issue happens regardless of whether I'm using a tablet or a mouse: the best way to reproduce it is to adjust the layer opacity using the sliding method (click and drag on the word "Opacity" in the layers panel) over and over. If I do this 20 times, I will almost be guaranteed to get the mouse to stick (as if I were still holding the mouse button / pen down even though I have released it) once or twice every time.

One thing that may be quite important is that I've had this happen on my old MacBook Pro Late 2008 (that I have since sold) on Lion and Mountain Lion, and I've had it happen on our iMacs in the office with those same operating systems. The iMacs all have Wacom Intos 4 tablets and that's what we always use.

It has never happened in other apps, it has never happened in Mavericks on any of the computers, and it has never happened on the Photoshop canvas while drawing or dragging (thank God!). It only ever happens on the Photoshop interface, such as sliders, or dragging points in Curves, etc... I don't think it happens in dialog windows such as Image > Adjustments > Curves. It seems like it only happens in the palettes, but I'm not certain.

Glad to help in any other way!

Adobe Administrator

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15.4K Messages

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291.4K Points

6 years ago

OK. One of our QE can reproduce so our engineers can look into it.

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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290 Points

Thanks! That's good news, let me know if I can do anything to help.

Adobe Administrator

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15.4K Messages

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291.4K Points

Will do.

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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254 Points

Hi Jeffrey, Any resolution on this issue? It seems to be getting worse lately??? Not sure why or maybe I'm just busier. The sticking issue is really disrupting my workflow.... please make this a priority.

Adobe Administrator

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15.4K Messages

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291.4K Points

No ETA that I can share ATM. I'm hoping it makes it into our next update.

Sr. Product Manager, Adobe Digital Imaging

40 Messages

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824 Points

Any news?

15 Messages

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254 Points

6 years ago

Same issue here. Yosemite and Photoshop 2014 CC. Mouse gets stuck occasionally using either the mouse or wacom intros. Usually gets stuck when adjusting curves adjustment layer or similar menu item.

1 Message

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60 Points

6 years ago

I'm having this same issue in Photoshop CS6, where sliders and even layers get stuck in drag mode after I pick up my pen. I can resolve it by clicking again, but it's slowing my workflow down tremendously. I need to be able to select a layer, and begin working on it, without worrying that I'm going to change the layer order because Photoshop didn't recognize my mouseup event (if that's even the issue).

I'm using the Art Pen (though I think this happens with the stock pen that came with the tablet too) on an Intuos5 (I think it's the same as the "Intuos Pro" ever since Wacom started calling their Bamboo tablets "Intuos tablets"... what is that, anyway?!). And I'm running Yosemite (10.10.2) on a mid-2014 Retina Macbook Pro.

Any help would be GREATLY appreciated!

15.1K Messages

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195.8K Points

Did you install the WhiteWindowWorkaround plugin to work around known MacOS issues?

2 Messages

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72 Points

WhiteWindow doesn't fix this. Have the same issue in Photoshop CS6

1 Message

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60 Points

6 years ago

Same problem using photoshop cs6 with yosemite. I have an a Wacom Intuos 3.

15.1K Messages

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195.8K Points

Did you install the WhiteWindowWorkaround plugin to work around known MacOS issues?

18 Messages

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320 Points

6 years ago

I have the same issue. I'm working on a new iMac, 27", Yosemite was pre-installed, Wacom Intuos 4 and mouse. It happens on my Photoshop CS5, which I installed and re-installed. It also happens on the trial versions of CS 6, and CC. This bug slows me down, tremendously. I'm patiently trying to figure out a manageable compromise work-around, like double-clicking every move. But, I have to say, it is quite infuriating. If there is any way the Photoshop folks could successfully correct this bug, it would be most appreciated. Thank you, in advance.

15.1K Messages

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195.8K Points

We are working with Apple to get the issues in MacOS 10.10 fixed in future OS updates. So far the problems we have found on MacOS 10.10 have not been things that we can work around.

18 Messages

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320 Points

Thank you for your reply. I concur that it is a MacOS issue. Anything you can do to bring awareness or help Apple resolve the issue is most appreciated.

1 Message

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60 Points

6 years ago

Always blaming it on Apple. Sounds like the standard Adobe company line. This DOESN'T happen in other applications, so how is it an Apple issue? This is singly the most annoying bug ever. When this problem occurs while dragging a layer, you are stuck. No other functionality within Photoshop can be accessed. Yet, other running applications operate normally. Unfortunately, when this occurs to me with CC14, my only choice is to force quit Photoshop, and I lose changes since last normal save, or the last time Photoshop wrote out recovery information. This is utter crap that Adobe has obviously known about for a while, and yet it continues to be unresolved. And now, it is lumped in to the nebulous "Apple Issues" bucket, so it will likely never be resolved. Great customer service from Adobe.

14 Messages

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326 Points

5 years ago

So any updates on this? This is causing me quite a bit of headache.

Also. Photoshop is the only application which does this for me so why would this be classified as an Apple problem?

15.1K Messages

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195.8K Points

Which version of Photoshop are you using?
For older versions, you probably need the WhiteWindowWorkaround plugin to work around known bugs in MacOS.
For Photoshop CC 2014 and later, the workarounds are already built into the application.

14 Messages

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326 Points

I'm using CC2014. I didn't know it was supposed to be fixed. I still experience an issue however where the app thinks the pen is being held down, and it's not something wrong with the pen because no other application has this problem. And it only happens to the interface in Photoshop, not the actual canvas.

15 Messages

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254 Points

CC 2015 here. This problem still exists. I get stuck mouse clicks with Wacom pen and apple mouse. I hate it as it disrupts my workflow. I'm living with it, but I hope it gets fixed soon.

15.1K Messages

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195.8K Points

If you are using a tablet - check with the tablet maker for updated drivers. Wacom had an issue like this which was fixed several months ago.

15.1K Messages

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195.8K Points

There is no CC 2015 at this time. What are you using? And have you updated your Wacom driver.

15 Messages

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254 Points

Sorry about that... it was typo. I'm running the latest of the CC suite. CC 2014. I just downloaded the latest Wacom driver. I'll let you know if that fixes it. The problems seems to occur after using PS for a while.

15 Messages

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254 Points

Installed the new Wacom driver for my Intuos tablet. Was able to make the cursor stick in PS CC 2014 after about 5 minutes of working on a file. The cursor sticks when using the Curves adjustment layer and moving the points of the curve.

40 Messages

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824 Points

Any news????????

2 Messages

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72 Points

5 years ago

Have EXACT the same problem, and it's pretty damn irritating!!!

OS Yosemite 10.10.4
Photoshop CS6
Wacom Intuos Pro Medium (apple mouse acts the same)

WhiteWindowWorkaround plug-in doesn't fix this!

1 Message

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60 Points

5 years ago

I have the same problem. OS10.10.4, PSCC2014, WacomPTZ-930, mac pro 2 x 3.06 GHz 6-Core, 32GB RAM.

I’m a 20 year professional photographer who now hates part of my job, because Adobe and Apple won’t seem to allow me to maintain a workflow. Their updates force me to reset my preferences and learn to cope with discontinued, added, non functioning, or different functioning features (who still misses the palate well?).

40 Messages

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824 Points

5 years ago

Any news on this?

40 Messages

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824 Points

5 years ago

This is so annoying!! It was been acknowledged about a year ago, is it going to be fixed ever?