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kenneth_briggs's profile
kenneth_briggs
250 Points

21 Messages

 • 

382 Points

Tue, Dec 11, 2012 10:06 PM

Solved

Photoshop: Missing Print Size Button After CS 6 (13.0.2/13.1) Upgrade

The Print Size button is missing from CS6 (13.0.2) update. All I see now is 100%, Fit Screen and Fill Screen when in the Hand Tool. I've used this since day one to view my photos on screen at their full print size. I think it has been there since Photoshop 4 (not CS 4). Why did the Adobe engineers remove it? Also it is not there under the View menu pull down.

Problems

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Updated 

8 years ago

9

24

Responses

Official Solution

chris_cox_2148894

15.1K Messages

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195.8K Points

8 years ago

Print Size caused some logical problems with the Retina Displays.
We are preparing some scripts to achieve the same functionality, and looking into more complete solutions for the future.

3

0

andrew_styan

2 Messages

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78 Points

Thanks Chris, not a big deal but is it normal to remove a function and then wait for the complaints? Seems odd.

Like

8 years ago

0

kenneth_briggs

21 Messages

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382 Points

Chris, please keep us updated with the progress.

Like

8 years ago

0

jean_g_miele_iii

3 Messages

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82 Points

This is a critical feature for professionals. Please fix asap.

Like

8 years ago

0

Official Solution

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

8 years ago

Hi, the workaround script can be found here:

http://helpx.adobe.com/photoshop/kb/n...

Sr. Product Manager, Adobe Digital Imaging

1

0

barbara_zimonick

1 Message

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60 Points

Jeff, i tried that script, it did not produce an accurate result on my Thunderbolt display. I've figured I want about 36.9% for a 300ppi doc. How do I set an action for display size?

Like

8 years ago

0

Official Solution

JeffreyTranberry

Adobe Administrator

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15.9K Messages

 • 

295.3K Points

8 years ago

We've released an update to correct that restores the "Print Size" command to the View menu and zoom tool context menu:

http://blogs.adobe.com/photoshopdotco...

Sr. Product Manager, Adobe Digital Imaging

0

greg_blair

1 Message

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62 Points

8 years ago

Yes! Where is the view at "print size" option?!? We need this back!

0

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kenneth_briggs

21 Messages

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382 Points

8 years ago

Thank you, thank you. At least I am not the only one. Is some one from Adobe listening. I did chat online with one of the Adobe support persons, but he seemed clueless!!!!!

0

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andrew_styan

2 Messages

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78 Points

8 years ago

yes. where the heck has it gone. used it all the time.

0

0

kenneth_briggs

21 Messages

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382 Points

8 years ago

Let's hope it doesn't take long to fix. I use it constantly and as you might be able to tell, it was missed immediately after doing the upgrade. At a minimum make it possible to save a preset zoom percentage. I know that with an image at 360 DPI I can get close to print size if I use 30.3% on my NEC 27 inch monitor. But, there is no way of saving that percentage setting.

0

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tony_o_brien_4945166

9 Messages

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144 Points

8 years ago

Looking forward to getting access to workaround script ASAP to reenable the functionality. I use the feature hundreds of times per day in my workflow and am totally lost without it.

You really should have had the scripts ready before releasing 13.0.2 you know :-) especially if you knew this would be a problem.

0

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kenneth_briggs

21 Messages

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382 Points

8 years ago

Thinking about this: To set up Photoshop so that an image displays at print size, you enter your screen/monitor resolution in Preferences> Units & Rulers> New Document Preset Resolutions> Screen Resolution. I have entered the resolution of my 27 inch NEC as 109 Pixels/Inch and my MacBook Pro as 132 Pixels/Inch. So, if the new MacBook Pros with the Retina Display are 220 and 227 and you entered their respective resolutions in Preferences, why would this matter???? Anyone have any ideas? Out of the box Photoshop defaults to 72 Pixels/Inch. Maybe the folks at Adobe don't know how to set this setting and when they tested on the new MacBook Pros they didn't get the expected results of the image displaying at full screen size. It's amazing the number of so called Photoshop experts I've met that don't know how to do this.

5

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tony_o_brien_4945166

9 Messages

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144 Points

Yes, you might be onto something because over in the Adobe forums yesterday one of their staff (Chris) made a comment that the 'Print Size' hasn't worked correctly anyway for ages. This was a very strange comment as the feature has actually been working with total accuracy up until yesterday's update (as long as the user input the correct ppi for their screen into Preferences that is).

Like

8 years ago

0

kenneth_briggs

21 Messages

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382 Points

It's worked perfectly in every version of Photoshop I've ever owned all the way back to Photoshop 4. How strange. Seems like Photoshop could parse the monitor or video card and get the monitor resolution. It's a computer after all.

Like

8 years ago

0

tony_o_brien_4945166

9 Messages

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144 Points

Hi Kenneth. Photoshop can't reliably parse the display ppi in an automatic way (I imagine it is non-trivial to get that information). It defaults at 72 ppi and most modern displays are higher than this. However, when the user inputs the correct value for their particular display the 'Print Size' feature then works with accuracy.

Like

8 years ago

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

The change is in the HiDpi support of the OS, plus all the code we added to support high DPI displays. The physical display resolution is only part of the picture, since the OS wants to scale things drawn to the screen in multiple different ways... Again, we know, we're working on a solution - but we had to disable it for now.

Like

8 years ago

0

tony_o_brien_4945166

9 Messages

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144 Points

Thank you Chris ... we like the "for now" part.
Really hope you manage to come up with a good solution soon.

Like

8 years ago

0

kenneth_briggs

21 Messages

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382 Points

8 years ago

Tony,

I'm no computer expert, but from the Photoshop Help>System Info it seems Photoshop does know about the video card and resolution it is running at.

6

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tony_o_brien_4945166

9 Messages

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144 Points

Hi Kenneth,

It can get fetch the pixel dimensions (e.g. 2560x1440) easily but doesn't know the physical size of the display (e.g 23") so can't compute the pixels per inch (ppi) resolution

Like

8 years ago

0

kenneth_briggs

21 Messages

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382 Points

Yes, it needs to know what monitor and its dimensions. Again that seems like an easy thing to get from the OS. My Mac knows what monitor is plugged into it.

Like

8 years ago

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

And your mac has additional scaling factors for drawing the UI, and can be attached to multiple monitors... There are more complications than you see from the user side of things.

Like

8 years ago

0

kenneth_briggs

21 Messages

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382 Points

Obviously as a user we don't see all that goes on inside our computers. I would just question Adobe's decision to remove the Print Size button at the expense of the huge user base who are running Photoshop on their current hardware over the small number of new users of MacBook Pros with HiDPI displays. Why not make them wait for the fixes?

Like

8 years ago

0

chris_cox_2148894

15.1K Messages

 • 

195.8K Points

Because there is still more to it than you seem to understand.

Like

8 years ago

0

kenneth_briggs

21 Messages

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382 Points

I guess we'll just have to wait for the fix......

Like

8 years ago

0

paul_riggott

361 Messages

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6.9K Points

8 years ago

I wonder if there is an estimated date for this script, as there are scripts that utilize the "Print Size" in a javaScript zoom function and an alternative would be welcome.

0

0

paul_riggott

361 Messages

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6.9K Points

8 years ago

Thanks Jeffrey, but it doesn't address an automated zoom. It looks as if a lot of scripts will have to be withdrawn or functionallity removed. Not good.

1

0

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

Yes. I know. The team is looking at potential changes to address the primary concerns.

Sr. Product Manager, Adobe Digital Imaging

Like

8 years ago

0

kenneth_briggs

21 Messages

 • 

382 Points

8 years ago

Jeff, thanks. At least you guys are trying to give us a fix. But, you know it is simple math to determine the zoom setting to preview Print Size at. Screen resolution divided by print resolution is all it takes. The script works but it is much simpler to just type in the zoom size. In my case monitor resolution is 109 and my typical print resolution is 360 which gives me 30.3%. Hope you guys keep working on this and give us a real fix.

6

0

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

Yup. It's not a perfect solution. Unfortunately there isn't a scripting API to zoom the window to a specific percentage. We're looking at other ways to address this more completely.

Sr. Product Manager, Adobe Digital Imaging

Like

8 years ago

0

tony_o_brien_4945166

9 Messages

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144 Points

Hi Jeffrey,

It's great that you are working on a proper solution to restore the automated zoom to print size functionality. We appreciate your efforts and trust you will do the right thing for Photoshop users in the end. I know you are trying to be helpful but as Kenneth said the script is a bit silly for such a simple division arithmetic exercise - there's no point in even installing it really. The zoom functionality really has to be a one-click operation as before but I seems you guys already get that. We eagerly await a fix and in the meanwhile will just roll back to 13.0.1.

Like

8 years ago

0

kenneth_briggs

21 Messages

 • 

382 Points

I see Adobe just rolled out a 13.0.3 update. Doing the update right now.....

Like

8 years ago

0

tony_o_brien_4945166

9 Messages

 • 

144 Points

Hi Kenneth ... unfortunately 13.0.3 doesn't address the 'print size' issue or the licensing problem where you have to re-enter your serial number. It seems to address a few other minor bugs though. It's been out since yesterday. Best to roll back to 13.0.1 which is more stable and feature complete than either 13.0.2 or 13.0.3

Like

8 years ago

0

kenneth_briggs

21 Messages

 • 

382 Points

Yes, the re-entering your serial number thing. I've done it 4-5 times on my desktop computer and twice on my laptop. What is Adobe thinking?????

Like

8 years ago

0

tony_o_brien_4945166

9 Messages

 • 

144 Points

To be fair that's the kind of bug that can be very hard to find during normal internal testing. It's an argument for doing beta releases for major updates to Photoshop like 13.0.2 was (as they do for many Lightroom dot releases). Apparently, the bug in question was caused by a corrupt licensing file and was just not caught during normal testing.

Like

8 years ago

0

raven_krupnow

1 Message

 • 

62 Points

8 years ago

I hope Adobe finds a way to give this tool back to us. As a professional illustrator and designer I rely heavily on this function in my work. It is of utmost importance that I know how an image will look when I present it in a physical format since size can significantly change the appearance of an image, especially a hand painted illustration. I feel tired just thinking about all the problems and extra steps I am going to have to deal with on a regular basis without this feature.

Thanks for all you have already done and your attention to this issue, Adobe. It is appreciated.

0

0

ali_farhoodi

1 Message

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60 Points

8 years ago

I am amazed that a team so brilliant has failed to understand how important this little button is to the designers and photographers. The 100% is great for other reasons, but the print size is critical. Until now, I trusted that upgrading was a good idea, especially from Adobe. I will be more cautious and untrusting from now on.

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