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Adobe Photoshop Family

15 Messages

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714 Points

Thu, Jun 19, 2014 3:25 PM

Implemented

29

Photoshop: Menu too small on Windows high res display

On my monitor (2560 x 1600) the menu on CC 2014 is too small - so tiny I can hardly read it. Selecting Expereimental 2nd option makes the whole programme far too big. Either so small I can't see it unless I sit very close to the monitor or so big it is unusable.
No problems with PS CC, only PS CC 2014. Having to unistall CC 2014 and go back to CC. Support offer NO solution

Responses

5 Messages

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90 Points

6 years ago

This is an absolute disgrace that Photoshop will not acknowledge this obvious problem of menu being so small especially text menu you can hardly read them a simple solution yet beyond them! And there option of edit>preferences then "experimental" 200% UI scaling makes everything so huge impossible to work with and you lose areas to work with what idiots around a table bright sparks choose no other smaller options then 200%
Oh my god words fail me.... beggars belief from a global multi- million dollar company still no solution for something that CAN so, so easily be fixed! Yet over year still same thing despite countless people telling them....
Clearly they have such contempt for their own customers let alone that pay them their wages

5 Messages

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90 Points

6 years ago

This is an absolute disgrace that Photoshop will not acknowledge this obvious problem of menu being so small especially text menu you can hardly read them a simple solution yet beyond them!
And their option of edit>preferences then "experimental" 200% UI scaling a total joke....makes everything so huge impossible to work with and you lose areas to see and work with.....so what idiots around a table bright sparks choose no other smaller options then 200% ?!
Oh my god words fail me.... beggars belief from a global multi- million dollar company still no solution for something that CAN so, so easily be fixed! Yet over year still same thing despite countless people telling them....
Clearly they have such contempt for their own customers let alone that pay them their wages

Champion

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2.6K Messages

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33.7K Points

6 years ago

Adobe has to ultimately rely on the OS for arbitrary scaling and so far they have only been able to get 200% to work with what Microsoft has given them, which is incomplete support.

Are you running PS CC 2015 or something earlier?

5 Messages

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90 Points

I have Adobe Photoshop Version: 2014
64 bit
Plus many have PS cc 2015 and have SAME tiny menu issue
*** Hence my post ****
Adobe pass the buck as so, so many say and they blame OS and MS etc we are all sick of it..... I cannot use photoshop as I cannot read menu do not need or use glasses and it hurts gives me headaches like many using this darn ps software now.

Countless forums all over the www folk wasting their time spending hours trying to get solution as I have no other software does this problem ( I have many) and other adobe products I have only PS does this small menu from the entire suite of which frankly I am about to dump now ....
and you also I note commented over here with many saying same thing about passing the buck etc and Adobe excuses repeat same thing over and over month after month infact over a year... blame OS and MS and we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows

http://feedback.photoshop.com/photosh...

15.1K Messages

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195.8K Points

As explained above: If you have the latest Photoshop updates, then the menu size is controlled by the OS UI scaling controls, while the rest of the Photoshop UI scale is controlled by the 200% Scaling preference inside Photoshop.

5 Messages

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90 Points

Thanks for getting back to me
Have now PS 2015 with laptops mine is a 17inch full HD the PS 2015 preferences Auto setting is better a bit large still frankly...and the 100% setting to small and 200% massive way too much as people have said.... adding this to PS2015 step in the right direction however, I await still better improvements on these settings i.e. we can simply choose between 100 and say 200 plus etc seems an obvious thing for adobe and photoshop to code and implement asap. You can see the countless peoples frustrations etc and I feel for those using previous versions of PS and paid a lot CS6 etc - which as a global company you should take care of these previous PS versions and the HD screen issues many are unable to use your product....that is not good PR guys...come on do the right thing for them and go the extra mile... actually you will gain MORE customers in the long run...
Thanks Tanya

15.1K Messages

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195.8K Points

Again, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows.

7 Messages

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120 Points

Do you know if there is the same problem with Windows 10, because I'll switch to Window 10 if that will help.

1 Message

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60 Points

Sorry, currently same problem exists on Windows 10 (10130) with the most recent Photoshop CC

2 Messages

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70 Points

Same problem on hp 17 inch laptop using windoze 7 64 bit. Settings available or too small or too large. Was at a Kelby clinic and asked about the problem and one of the presenters said "Hmmm, never heard about the problem". Sad

397 Messages

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6.5K Points

My friend asked me if I was sure this site was actually run by adobe. He said he was sure a company as big as adobe would listen to there consumers

2 Messages

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70 Points

I just called Adobe and talked to a tech rep in India and this lady was sharp. I explained the problem we have been having and she understood exactly what was going on and she knew her way around ps. She said she would pass along my concerns to engineering. She called me back 5 minutes later and made sure that my settings were what the should be and said that since CC ps 2014 they have been having complaints and in 2015 they came out with 100% and 200% which we all know is too small or two big. She said that the problem is known and they are working on a solution and we should see it soon. We heard that with 2014 but at least hopefully she will rattle a few cages and maybe we will see an improvement in our lifetime. Film at eleven.

15.1K Messages

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195.8K Points

But you already knew that from the replies here...

1 Message

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10 Points

6 years ago

Hey everyone! Here's the solution! I've suffered with this problem for quite a while and found a way to fix it: http://neoshamon.blogspot.com/2015/06...

5 Messages

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110 Points

6 years ago

Neo Shamon posted a brilliant and simple solution to this problem on his blog (PS 6). My NEC 4K monitor is set to 3480x2160. I just followed his easy directions and BINGO it works beautifully! Thanks a MILLION, Neo!!! Tools were practically microscopic prior to implementation. Now they are perfect! Here's the link...

http://neoshamon.blogspot.com/2015/06...

1 Message

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62 Points

I love you! Thanks for sharing that link! I was one step from upgrading to PSE 13 (seemed like the only solution), but that guide did the trick! Thanks again!

1 Message

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10 Points

thank you very much, the link helps. It fix mine as well

1 Message

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60 Points

5 years ago

Gary I love you

Somebody needed to tell him that bc it works now

397 Messages

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6.5K Points

5 years ago

I wish I lived close to adobe labs. If so I'd drive there with my machine and have them show me that changing menu size in windows effects the menus in PS.

No matter what menu size I set in windows, PS remains unaffected. And I've tried in on 5 other PC's just to make sure it's not only my machine.

Hey, this isn't a complaint but rather an observation

16 Messages

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380 Points

5 years ago

This reply was created from a merged topic originally titled Photoshop Font Size too big or too small on high-res monitor.

I have a color-calibrated, high resolution monitor (2560 x 1440) on Windows 7 64-bit SP1, and the font size on Photoshop is either too large or too small. I've tried all the UI Font Size and UI Scaling options, and restarted PS each time, and no matter what I pick, the font is either too tiny to see without getting very close to the screen, or so large that only a small portion of the UI is left visible for the photo (i.e. it's not practical to use PS to edit photos). I've also been through all the Windows controls for font size. They don't fix the PS issue, they simply mess up the fonts for all the other applications. Lightroom and all my other applications (email, browsers, word processing, etc.) look fine on this monitor, it's only Photoshop fonts that are problematic. I've called support multiple times about this issue, and they always say sorry, it will be fixed in the next release, but the next release comes and it's never fixed. I updated PS again today (Aug. 6, 2015) and have the latest, and it's still not fixed. Today support suggested I ask the question here to get a better estimate as to if and when this will be fixed. Can someone help? BTW, if I use Photoshop on my second monitor (1920 x 1080), the fonts work reasonably well. But I'd sure like to use my expensive, color-calibrated monitor with PS--that's why I bought it.
Please advise, and thanks.

16 Messages

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380 Points

5 years ago

Looks like my question got merged with this thread. It's not clear to me that this is Answered or solved. Am I missing something?

1 Message

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60 Points

Try the answer from Gary Cumisky

5 Messages

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110 Points

Actually... it's Neo Shamon's solution and it does the trick.

http://neoshamon.blogspot.com/2015/06...

16 Messages

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380 Points

I looked at that solution, but am not willing to hack my registry and add a file I don't really understand (from what is to me, an unknown source). To be sure there is no offense, lack of gratitude, or disrespect intended here toward Neo Shamon. (Thank you Neo for going to the effort to figure this out and document it so well.) Of all the programs I have installed on my PC at home and at work, I have never had to manually hack the registry and add an file from an unknown third party website to make a program (that I paid good money for) work properly. I do thank you for pointing out this option, but to me it's non-starter unless Adobe formally endorses it, is willing to provide support for it should something go wrong, and can assure me that future installs of PS CC will work properly after implementing this fix. If that's the case, someone from Adobe please step up to the plate, take full ownership, put Neo's workaround and all necessary files on the official Adobe support website, and I will give it a go. Better yet, Adobe, please fix PS CC so it works properly for customers with high-res monitors, and do this in the next update. This issue has been alive and kicking far too long. This question should definitely not be marked as Answered, because Adobe has NOT answered it. My $0.02.

397 Messages

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6.5K Points

Robert, I feel the same way. Every program I have used in windows allow me to easily change size through the windows settings, except adobe. In fact I still use a program from my windows 95 days that hasn't been updated since and it follows windows changes. and my monitor only goes to 1920 X1080.

2 Messages

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10 Points

5 years ago

Hi,

This will help http://www.danantonielli.com/adobe-ap...

Works on windows 10 as well.

5 Messages

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122 Points

5 years ago

Has any solution for this issue been found or implemented yet?
I've updated from Windows 7 to Windows 10, and yesterday hooked up my Dell 2414Q, high-resolution 4K. Upon opening my PS CS5 found the problem of the small icons, menu & task bar staring me in the face.
I lowered the resolution, but there was hardly any improvement at all. And the UI thing didn't work.
So is hacking my registry, which I'm not experienced enough to try, or using the magnifier the only other tricks of the trade to try?
I'm tired of squinting, which makes me look as though I'm suffering from constipation....according to my husband. I thought about purchasing special binoculars, but haven't quite figure out how to attach them to my face in order to keep my hands free for illustrative work in ps.
Keeping the faith.....Dody

15.1K Messages

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195.8K Points

Yes, as stated at the top of the topic: this was solved in Photoshop CC 2014.

16 Messages

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380 Points

Chris, how can you say it was solved????? It is not. So many users are still having this problem, and Adobe support has told me several times (and as recently as 2 weeks ago) that this is still a known issue, and they said it will be fixed in an upcoming release (but they keep saying that, and the fix never comes). Why does this blog keep trying to claim it's solved when it is clearly not?

397 Messages

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6.5K Points

The only way we can prove it's not is to invite an adobe rep to come to one of our homes and show them!!. The doors open!

15.1K Messages

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195.8K Points

Because it was solved with the introduction of the 200% UI Scaling feature in Photoshop CC 2014 - as already noted at the top of the topic. I'm sorry that someone from support was unaware of the current features in Photoshop - but this was already solved last year.

16 Messages

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380 Points

OK, I see the disconnect now. The 200% UI Scaling feature did NOT solve MY problem, and from what Adobe phone support has told me as recently as 2 weeks ago, I'm far from alone. Perhaps this new feature has helped some folks, but what it did for me was give 2 options--font that is too tiny to see, or font that is so large you are left with only a small fraction of the user interface in which to view your photos--a fraction that for my display was unusable. I had Adobe support remote onto my PC and we went through ALL the permutations of UI scaling and Windows font sizing together so they could see for themselves that there is still a problem, and the 200% UI Scaling feature did NOT fix it. They suggested I start checking this blog to get updates on the status of the fix which is still supposedly in development. So the support folks I spoke with were well aware of this feature, I had already tried it and found it did not help on my display (which they verified), and I (like many users) are still frustrated and waiting for a fix. Hopefully that clears up why I (and so many others) are saying that this is NOT answered or fixed.

15.1K Messages

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195.8K Points

The problem listed in this topic is solved with the 200% UI Scaling.

Yes, we would like more flexible UI scaling - and we are continuing to work with Microsoft to deal with the Windows issues necessary to make that happen.

16 Messages

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380 Points

Since “The problem listed in this topic is solved with the 200% UI Scaling”, my original question should not be merged with this topic because the problem listed in my question is NOT solved with the 200% UI Scaling. I suspect there are other users here that have been trying to say the same thing. Their problem is NOT solved either. Please unmerge my question and reopen it as a new topic so progress on the issue I reported can be tracked.

2 Messages

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10 Points

5 years ago

Hi I have Photoshop cs6 and I think that I have solved the problem. Adobe deleted my comment saying that my solution would not help with scaling. I want to point out that the problem here is that the menu and tools are really small and I can solve this.

I have Dell XPS 13 2015 with QHD+ screen.



Follow the instructions here: http://www.danantonielli.com/adobe-ap...

Please do not delete this. I want to help people. Let them at least try this. There is nothing in this tutorial that could harm your PC anyway . Simply undo the changes you made if the desired outcome is not achieved.

I hope my comment will not be deleted this time.

5 Messages

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122 Points

5 years ago

Chris,
Thank you for the response. So what you are saying is that there is/was a compatibility problem between Photoshop software & high resolution monitors, causing my small icon problem?
And Adobe has addressed the issue with an update provided in PS CC 2014.2.x (as stated above), and I can download this update for free to fix the compatibility problem? I just click on the link above that you supplied.....this won't affect my PS CS5 in any way will it?

Thanks Again

15.1K Messages

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195.8K Points

The new 200% UI Scaling is a new feature in Photoshop CC 2014. If you do not have a CC Subscription, then that new feature is not available to you.

And no, installing later versions of Photoshop will not affect your older CS5 version.

16 Messages

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380 Points

5 years ago

This topic is marked "Answered". There appear to be at least some customers for which the "answer" (i.e. the Photoshop CC 2014 200% UI Scaling feature) did not resolve the issue.

I've opened a new, unanswered topic named "Photoshop CC 2015 UI font scaling produces font sizes too big or too small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)" in the hope that the remaining issue(s) can be tracked there until resolved. Below I've attempted to add a link to the new topic.

Photoshop CC 2015 UI font scaling produces font sizes too big or too small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)

If you are one of the customers still having problems, please go to the new topic and record your issue there.

5 Messages

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110 Points

5 years ago

This reply was created from a merged topic originally titled Still No Solution to Font/Icon Size on High Resolution Monitors - Really!?!.

So disappointed at the failure of Adobe to fix the menu font and icon incompatibility in Photoshop for high resolution monitors. I have complained about this for two years (back to the CS6 days) and the user groups across the web are full of like complaints.

Now even with a new CC 2015 and Windows 10 the problem is still unresolved. The PS screen either has 7 pt labels on microscopic icons or 30% of the screen real estate is taken up by the 200% UI resolution option. I would give up all of the CC 2015 updates for solution to this one problem which makes using PS stressful and frustrating instead of the pleasure it should be.

There is nothing that Adobe talent can't fix. You can fix this, if you care to. Obviously whatever your development systems are, you are not living with this issue or you would have addressed it.

15.1K Messages

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195.8K Points

This issue was fixed in Photoshop CC 2014 with the addition of the 200% UI scaling option on WIndows.

5 Messages

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110 Points

With all due respect, if you look at the image I posted with my post earlier today, the bottom part of the image is what the 200% UI scaling looks like (the top part is what either 100% or automatic looks like. You'll notice that with 200% scaling there is no room for layers, there is no room for pallets, brushes, filters or anything else to display. It is unusable. To say that this is a fix is unconscionable.

This issue has been on the books since CS6 . At that time the Adobe developer identified a work around which involved manually setting the Windows 7 display to 151% which triggered some kind of threshold value and would allow CS6 to display properly. Unfortunately the work around will not work with CC2014 or CC2015. I actually reloaded CS6 last night but even the workaround won't work with Windows 10 (which works brilliantly with every other piece of software except Adobe).

I share the views of others, I am not (nor should I have to) hand-jam a registry fix. I am a highly experienced end user, but that is a boundary I won't cross.

I don't know what the Adobe development systems environment looks like - but I've seen all sorts of monitors mentioned in posts. Why does this plague the user base and not the developers? Trust me, if this was your day-to-day experience, this would be fixed.

15.1K Messages

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195.8K Points

Yes, we would like more flexible UI scaling - and we are continuing to work with Microsoft to deal with the Windows issues necessary to make that happen.