william_gye

15 Messages

•

714 Points

Thu, Jun 19, 2014 3:25 PM

Implemented

Photoshop: Menu too small on Windows high res display

On my monitor (2560 x 1600) the menu on CC 2014 is too small - so tiny I can hardly read it. Selecting Expereimental 2nd option makes the whole programme far too big. Either so small I can't see it unless I sit very close to the monitor or so big it is unusable.
No problems with PS CC, only PS CC 2014. Having to unistall CC 2014 and go back to CC. Support offer NO solution

Responses

linda_mccarty

12 Messages

•

304 Points

6 years ago

Yes, but, 200% is way too big!

roland_xp

77 Messages

•

768 Points

Linda i am glad that is the highest on windows setting. If they had a 400% I think adobe would recommend that because that would be cheaper for them to fix than just to listen to their customers.

6 years ago

william_gye

15 Messages

•

714 Points

6 years ago

Obviously it seems that the problem is not going to be fixed (Adobe seems to think it already is) - so as a subscriber do I get a discount as I have to use the older version (and therefore get none of the new features or "updates")?

Under our consumer laws, a product has to be "fit for purpose" - clearly CC 2014 isn't (I can't read the menu) - so it fails that basic test under the Trade Practices Act (1974).

I am paying for a product that doesn't work as described - I can't use it, and am using the older product (and paying a monthly fee for the privilege). I may as well cease my subscription and go back to CS6 (which I own and works perfectly on my monitor).

Why doesn't someone at Adobe get hold of a Dell 76cm monitor, put it with a PC running Windows 8.1 and try out PS CC 2014 and see the problem others see? How hard can it be??

This is one of the most frustrating problems I've ever had with any software or any software company. I have 217 programmes installed on my Windows 8.1 PC and have NO problem with any other software - only PS CC 2014.

Adobe need to fix it, or refund the money I waste subscribing to something I can't use.

Just to recap:

1. Top menu too small to read (without sitting a few cm from the monitor)
2. UI font size set to Large
3. Experimental setting (200%) - far too big (unusable)
4. Changing Windows display size defeats the purpose of have a large monitor
5. Doesn't happen in any of other 216 programmes installed on the PC (only PS CC 2014)
6. Adobe support unable to offer any solutions

It seems that PS CC 2014 has some good features, doesn't look like I'll ever be able to use them (or even see what they all are in the menu!!).

roland_xp

77 Messages

•

768 Points

William, I am going back and forth with adobe about the same problem I am having, and the same people who are actually managing that forum manage this one as well. I am telling them the same thing and their only answer is to upgrade to adobe CC 2014 and by upgrading the UI on high resolution monitor is going to be fixed. Apparently that is not going to fix the problem because you have cc 2014 and it is not usable.

it is upsetting that adobe doesn't care about its customer and what they are saying. In my opinion they need to give your money back.

I paid over 2 gran for adobe cs6 master collection and I use 4k monitors at work and we cant even use their product because the menus and everything on the screen is ridiculously small.

Shame on adobe for misleading its customers.

6 years ago

roland_xp

77 Messages

•

768 Points

good features if they work. The problem is they dont work. and upgrading to cc 2014 desnt really fix the problem other than putting a hole in your pocket.

good job adobe.

6 years ago

diane_lewis_6556473

43 Messages

•

664 Points

Having a font that is readable should not be a new feature. I don't think any of us want the ability to scale the font (new feature) we just want the font readable on new technology. This is really not asking much. All the other big software companies have this ability.

6 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

You are asking Adobe to support new technology - and that is a new feature, and requires a very significant amount of work (and in this case work from 2 companies!). New features will only go into the current version of software.

6 years ago

diane_lewis_6556473

43 Messages

•

664 Points

You are making so many people unhappy could you at least change your aviator.

6 years ago

roland_xp

77 Messages

•

768 Points

Chris let me ask you this. You out of all the people here might know this better that technology changes so fast these days. So saying we are asking you and your company to support new features is same as saying that your software is behind the curve.

So correct me if I am wrong but if Adobe is marketing itself as a leader between a handful of companies who offer the same types of software and at the same time doesn't listen to customers complains after 3 years, then I can safely say that me and perhaps most people who are following this forum lost our trust in your company

6 years ago

roland_xp

77 Messages

•

768 Points

Diane totally agreeing with you. They are making everyone mad

6 years ago

diane_lewis_6556473

43 Messages

•

664 Points

Not sure how you saw a response if mine. They usually delete them as fast as I write them. 

6 years ago

diane_lewis_6556473

43 Messages

•

664 Points

They must be on break.

6 years ago

roland_xp

77 Messages

•

768 Points

Chris these comments and complaints go back to more than 3 years ago. You said it takes a significant amount of work to fix these problems.

More than 3 years?

I think 3 years would be plenty of time to listen to your customers and fix their issues.

Unless you don't want to fix it and as the result the only solution you offer is the 200% UI scaling.

AND THAT IS YOUR SOLUTION AFTER THREE YEARS

6 years ago

roland_xp

77 Messages

•

768 Points

Diane they deleted my comments to because they don't have any answers for them.

Well I can always comment back since I have lots of free time at work. we can't really be productive with their software and we can't use their software so I can contribute here ;).

6 years ago

roland_xp

77 Messages

•

768 Points

yes very significant amount of work. Considering comments going back to at least 3 years ago, I would say 3 years is a very significant amount of work not to address the issue or coming up with some like upscaling to 200% within 3 years says you are really trying.

6 years ago

JeffreyTranberry

Adobe Administrator

•

15.8K Messages

•

295.1K Points

Hi Roland, I have answered the question to this topic addressing how to adjust the menu sizes in Photoshop 2014.

Sr. Product Manager, Adobe Digital Imaging

6 years ago

roland_xp

77 Messages

•

768 Points

Hi Jeffery
we dont have photoshop 2014. We have CS6 master collection. And most of the software including photoshop dont show up with the right UI. That version of adobe is not even old and even though people complained about it 3 years ago, the problem wasnt fixed. And now after 3 years your recommendation is to go to 2014 which by the way doesnt work the way you say it does. I red all the comments here on this forum and everyone still have same type of problem even with the update.

your recommendation is like me buying a car that doesnt drive and when I take it back to the dealer they say well we dont fix it, so just go buy the next year model. Basically pay more money and we are not going to help you.

Do you see what we are saying? Its very straight forward. I dont think need to go back and forth to make my point clear.

6 years ago

david_williams_7749458

16 Messages

•

200 Points

See: http://neoshamon.blogspot.ca/2015/06/...

5 years ago

lucy_nogales_6713915

22 Messages

•

314 Points

6 years ago

Thank you for summarizing this issue.

This is why I am afraid to upgrade my software, it would not be worth the investment.

The customer support keeps saying that the problem has been fixed, but microscopic vs. 200% does not sound like a workable fix.

I"m curious about a 3rd party solution.

Does anyone know if GIMP has this issue too?

roland_xp

77 Messages

•

768 Points

Lucy they tell u to upgrade but their current solution is not really fixing the problem.

Chris is actually right. He said earlier that this is a new technology and we are asking too much.

The better solution would be to downgrade your system to the older technology because adobe does not want to fix their software.

6 years ago

lucy_nogales_6713915

22 Messages

•

314 Points

Thats why I"m so afraid of when my current computer breaks.....then the PS6 won't be able to work on any future computer (laptop) because practically everything new in laptops has a high-res screen. It just seems crazy because its not as if the people with CC 2014 have had it easy.
I'm really wondering if there is someone out there with the programming skills to create a 3rd-party "patch" to help the software work properly with high-res monitors.
Again, I'll compare this to the "Start-8" program that one could buy to add onto a windows8.1 setup (which I have). I wasn't happy using the "new" windows style OS so was thrilled to buy this thing that would let me use the PC like the old days. I just don't have time to re-learn the new stuff (where all the windows and settings are).

What is to stop someone from doing something similar for this issue with Photoshop? Based on the volume of people who are having similar problems, I would guess that someone could invest and get a good return on doing this.

Kickstarter anyone?
Or an alternative?

6 years ago

roland_xp

77 Messages

•

768 Points

Lucy don't upgrade. You waste your money and pay for another license that you can't even use effectively.

Adobe is not really moving with the current technology. They call high resolution monitors a new technology even though it is not.

The sad thing is they don't know who their customers are and the fact that most of their product users use high resolution display for editing

6 years ago

roland_xp

77 Messages

•

768 Points

Lucy it woundt do you any good to upgrade. You are not getting anything more other than the same software which really doesnt address the main issue.

You also waste your money.

You might want to downgrade. That would be another solution. I bet adobe is thinking to put that in their top solution list.

Solution: You might want to consider downgrading your system because we dont support it and we dont want to spend an extensive amount of time fixing the issue.

6 years ago

dave_mayer_6433648

35 Messages

•

514 Points

6 years ago

This situation is intolerable. I for one will not purchase anything from Adobe until this problem is truly fixed. I am also wondering which 3rd party solution would be worth considering.

roland_xp

77 Messages

•

768 Points

Dave I am sorry to hear that. ya they sell you a software that doesnt work and their solution to what is wrong is even more wrong. upscale to 200%. that is Chris's recommendation. I wouldnt purchase anything else from adobe either or recommend them to anyone.

Specially after seeing how their senior software scientists handle these kind of problems

6 years ago

roland_xp

77 Messages

•

768 Points

Sorry to hear the bad experience Dave. I think you get more response from regular users here than adobe representatives watching this forum.

Chris mentioned earlier that it takes so much time to fix this simple issue. That is changing the font size. And considering comments as old as 3 year and their solution of 200% UI upscaling tells me they are really committed to solve this problem

6 years ago

david_williams_7749458

16 Messages

•

200 Points

see: http://neoshamon.blogspot.ca/2015/06/...

5 years ago

joe_lampone

7 Messages

•

254 Points

6 years ago

What I don't understand is why adobe can't fix the UI issue for hi rez monitors that are not tablet monitors. I tried cc version on my cintiq , it is really fine at the 200% setting, but on my 27 in dell 2560 x1600 , forget it, its too small, I hv cs6, I am not forking over money on any stupid subscription or update or what ever, until the cs6 version has its UI fixed so its larger than the large setting it offers. I said it over and over again elsewhere ,..if the layer icons are big enough, then why can't they make a fox for the previous versions,... we need the menus and icons to be BIGGER......BIIIIIGGGGEEEERRRRRRR.........

chris_cox_2148894

15.1K Messages

•

195.8K Points

Again, we are continuing to work with Microsoft to address the remaining issues in the Windows UI Scaling APIs.

And older versions of products will not be getting new features. New features go into the current version of the product.

6 years ago

william_gye

15 Messages

•

714 Points

Hi. Just trying get my head around it.
PS CC didn't scale correctly - but was fine on my large monitor (I could read the top menu easily).
. PS CC 2014 scales correctly but i am unable to read the menu (too small).
Thanks

6 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

If you turn on the 200% scaling, then the menu text scales as well.

6 years ago

william_gye

15 Messages

•

714 Points

Thanks. Unfortunately that is too large to be usable

6 years ago

roland_xp

77 Messages

•

768 Points

This comment is for chris cox.

So you probably remember me from the other forum and my complains. As far as I remember you mentioned I need to upgrade to CC 2014 to solve my issues with high resolution displays.

As I read more here, it is clear that your recommendation does not solve my problem. It seems that you dont even know your own software company that you are working for. Your title in this forum is "Sr. Computer Scientist" so maybe people expect a more smarter answer.

Seriously? Are you recommending to go as high as 200% scaling to fix the small menu text problem? adobe products are not the only software people use on their PCs.

You are saying make everything gigantic but dont worry about everything else. as long as our software looks fine then there wouldnt be any problems.

You are missing the point and the fact that why people are using high resolution monitors. If they want to make everything too big, this would kill the whole purpose of using a high resolution monitor. They might as well go back to a 1920 by 1080 resolution.

How about some smart answers that actually helps people who paid and purchased your company's software?

REALLY

6 years ago

roland_xp

77 Messages

•

768 Points

too bad there isnt anything higher than 200%. Otherwise adobe would recommend it.

6 years ago

roland_xp

77 Messages

•

768 Points

Chris you said you are working with Microsoft to fix this problem.

To comment to that I need to mention we have office 2007 on some of our computers and and Microsoft stopped updating it back in 2010 but it just looks great on a 4k monitor but cs6 is not even that old and doesn't look good.

So it just comes down to your common sense Chris. Windows/Microsoft problem or adobe didn't doing a good job designing their software in the first place?

6 years ago

roland_xp

77 Messages

•

768 Points

William they are waiting for Microsoft to offer 500% upscale in the next version of windows

6 years ago

roland_xp

77 Messages

•

768 Points

You guys should upload screen shots of what gigantic means. I dont think their support team understands it.

6 years ago

david_williams_7749458

16 Messages

•

200 Points

http://neoshamon.blogspot.ca/2015/06/...

5 years ago

william_gye

15 Messages

•

714 Points

6 years ago

Thanks for all the replies

It seems we are just going round and round in circles.

It is clear that PS CC 2014 is unsuitable for both my large Dell monitors (76cm & 61cm). And it seems that there is no work around nor going to be any fix soon.

I am a passionate PS user – I use it heavily every day. I really like the product, recommend it (usually) to people, I guess what you call a power user. So it really pains me that PS CC 2014 doesn’t work with my monitor.

The customer experience with PS CC 2014 has been terrible – I don’t especially care if it is an Adobe problem or a Microsoft problem, the experience for me as a user / customer is extremely poor. The lack of empathy and acknowledgement that there is a problem by Adobe is really frustrating. Adobe support can offer nothing – there is no fix.

It is the only software on Windows 8.1 that I have problems with – even other Adobe CC software on my machine is fine. Only PS CC 2014 has those tiny menus.

I won’t bother with PS CC 2014 anymore – total waste of time and money – only causes me stress every time I open it and see those unreadable, miniature menus. Uninstalled it.

I’ll keep on using PS CC until the next version of PS comes out – hopefully the issue with the menus being too small and unreadable will be solved. If it isn’t, I’ll end my subscription and go back to using CS6. Adobe will lose me as a customer.

So thanks for the comments, let us hope that one day Adobe listens to its customers (i.e. the people who pay the wages) and fixes future editions of PS CC 2014.

Yours in extreme frustration

An ex PS CC 2014 user.

rene_schmidt_6671095

68 Messages

•

822 Points

Thank you. A well-put and measured reply. If nothing else, this is saving me money by NOT going out and purchasing a high-resolution display for the PC. The Macintosh, well, it's already Retina and I don't have the issue.

6 years ago

roland_xp

77 Messages

•

768 Points

William you are not the only one. My company paid for 5 licenses of master collection cs6 and we upgraded to 4k monitors. adobe products are basically unusable.

I am asking for an update and the two people who are responsible for this forum management, Jeffery Tranberry and Chris Cox, in another forum recommended to upgrade to CC 2014. But apparently their recommendation does not even solve anything

I am disappointed I am not getting smart answers from those who are in charge of this forum.

And apparently Adobe doesnt care or listens to its customers.

6 years ago

roland_xp

77 Messages

•

768 Points

its not the PC issue Rene.

Its adobe who is not fixing the problem.

6 years ago

diane_lewis_6556473

43 Messages

•

664 Points

6 years ago

Thank you for replying in such a professional manner to how a vast amount of users feel. For every person willing to take the time to register and write in there are 20-30 others frustrated but not willing or able to take the time to do this. I have written 5-6 times, but all but one have been deleted. Maybe the way you wrote is professional enough that it won't get deleted. I have CC2014 and a Lenovo Yoga HiRes screen. It does not work.

chris_cox_2148894

15.1K Messages

•

195.8K Points

How is the 200% UI scaling not working? Most users with the Yoga highres display are very happy with the 200% UI scaling.

6 years ago

rene_schmidt_6671095

68 Messages

•

822 Points

Really, Chris? https://forums.adobe.com/thread/1491391

6 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

The original complaint came before 2014.1 was released, and the last two haven't enabled the 200% UI scaling.

6 years ago

roland_xp

77 Messages

•

768 Points

200% UI scaling. Right. And make everything else gigantic.
lol nice answer chris. You should get a raise

6 years ago

roland_xp

77 Messages

•

768 Points

Chris I'll have to say all these users here spend a lot of their presious time to write their frustration on this forum and the only reply that I see from you who happens to be a Sr. Computer Scientists at adobe, is about two lines and nothing more than "enable the 200% UI scaling"

I think you spend a lot of time answering people's questions, I recommend just copy and paste your two lines of answer to save some time for yourself.

Not mentioning that they actually paid a high price for a useless software from adobe so I think it would be more professional if you address them more properly.

Really? 200% scaling

6 years ago

rene_schmidt_6671095

68 Messages

•

822 Points

this issue, in one form or another populates MANY entries over on the Adobe Community. With, I might add, a noticeable lack of official response.

6 years ago

roland_xp

77 Messages

•

768 Points

Yes that is a really bad customer care from adobe and the funny thing is that they say cs6 is not going to get the update because its two versions behind cc 2014 and they wany you to upgrade in order to fix the UI problem on higher resolution monitors but cc 2014 is not even working correctly.

Most of these comments go back to more than 2 years ago when cs6 was pretty much a new version of adobe products but they didn't fix it then and now they want you to upgrade and pay more.

Its not like rocket science you are just changing the font size and I don't think that's too much to ask from a company that's marketing its products to consumers who usually use high resolution display.

We have office 2007 on some of our computers and they look fine even though it came out more than 7 years ago and microsoft stopped supporting it back in 2010. And you say cs6 is not going to get the upgrade even though it is so recent.

SERIOUSLY YOU GUYS PROVIDE A GREAT CUSTOMER SERVICE.

6 years ago

JeffreyTranberry

Adobe Administrator

•

15.8K Messages

•

295.1K Points

Hi, I've added official responses to all the threads on an ongoing basis.

Sr. Product Manager, Adobe Digital Imaging

6 years ago

lucy_nogales_6713915

22 Messages

•

314 Points

I wholeheartedly concur with what you have said, roland xp has said

6 years ago

roland_xp

77 Messages

•

768 Points

Thanks Mr. Tranberry. Only if your responses and answers were more useful and addressed the issue more appropriately, I could truly said thank you, but unfortunately that's not the case

6 years ago

diane_lewis_6556473

43 Messages

•

664 Points

So you are stating that a font of the correct size is a new feature?

6 years ago

roland_xp

77 Messages

•

768 Points

Chris do you actually use a high resolution display yourself? If so do you know how big everything becomes with a 200% UI upscale?

Just curious since that is the only solution you are offering without even looking at other problems it creates.

6 years ago

roland_xp

77 Messages

•

768 Points

Diane it is a new feature from adobe's side. It seems to me that they never heard of such thing as "high resolution display"

6 years ago

david_williams_7749458

16 Messages

•

200 Points

see: http://neoshamon.blogspot.ca/2015/06/...

5 years ago

gabriel_wahhab

3 Messages

•

80 Points

6 years ago

has there been any fix for this? its been months now and this should have been fixed in an update through creative cloud by now

chris_cox_2148894

15.1K Messages

•

195.8K Points

Please read the previous responses. And go install CC 2014 and enable the 200% UI scaling.

6 years ago

gabriel_wahhab

3 Messages

•

80 Points

that doesnt work. this is a problem with photoshop. i have a 1080p 24 inch monitor and the text on the menus is way too small. i enabled 200% ui scaling and the UI is absolutely gigantic now. is adobe going to fix this issue?

6 years ago

roland_xp

77 Messages

•

768 Points

Gabriel I am going back and forth here for so long and I havent seen any solution provided by Adobe.

Great customer service.

6 years ago

roland_xp

77 Messages

•

768 Points

Gabriel dont bother. 200% scaling is a joke. The menus are either too small or if you go 200% scaling then everything is super gigantic.

6 years ago

roland_xp

77 Messages

•

768 Points

Gabriel I am going back and forth here for so long and I havent seen any solution provided by Adobe. Great customer service.

6 years ago

roland_xp

77 Messages

•

768 Points

Gabriel send them a screen shot. They don't understand gigantic

6 years ago

roland_xp

77 Messages

•

768 Points

Gabriel dont bother. 200% scaling is a joke. The menus are either too small or if you go 200% scaling then everything is super gigantic.

6 years ago

david_williams_7749458

16 Messages

•

200 Points

see: http://neoshamon.blogspot.ca/2015/06/...

5 years ago

gabriel_wahhab

3 Messages

•

80 Points

6 years ago

its about 6px size on a 1080p monitor, it should inherit the font size and scaling of windows itself, which i have set to 125%

JeffreyTranberry

Adobe Administrator

•

15.8K Messages

•

295.1K Points

Currently, we scale the menus based on the Photoshop CC 2014 200% preference. We're investigating a change to decouple this such that the menu size is controlled by the OS and just the UI size (panels, tool bars, etc) is controlled by the Photoshop preference.

Sr. Product Manager, Adobe Digital Imaging

6 years ago

william_gye

15 Messages

•

714 Points

Hi,
That sounds promising - hope it is implemented soon

I've lost a bit of confidence that Adobe would fix the issue as the issue didn't appear to be acknowledged. Seems it has now

I uninstalled PS CC 2014 and use PS CC which on my computer works perfectly.

Would be good if Adobe could fix the issue at long last
Thanks

6 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

This was already done in Photoshop CC 2014.2

6 years ago

abbas_zakeri

5 Messages

•

50 Points

Abbas Zakeri less than a minute ago
HI
If you have 2 photoshop in system you have this problem run old verstion and run photoshop cc2014 then close old phtopshop and clos photoshop 2014 and find photoshop.exe on location then right clik on icon select compatibility chek mark run whit win 7 and chek mark run 256 color then chek mar run 640 clik ok and open yor photoshops
mr.abbaszakeri@gmail,com

6 years ago

roland_xp

77 Messages

•

768 Points

Chris I see that you removed all of my comments. It seems that since you cant answer my question the best way would be the deletion of the original comment.

Good Job Chris :)

6 years ago

david_williams_7749458

16 Messages

•

200 Points

see http://neoshamon.blogspot.ca/2015/06/...

5 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

That doesn't relate, unless you have an old version of Photoshop, because UI scaling for Windows was added in Photoshop CC 2014. Also, many points of that web page are incorrect, and the scaling it gives barely works (and not correctly).

5 years ago

william_gye

15 Messages

•

714 Points

6 years ago

Hi
I'm very pleased to report that this latest update seems to have fixed the problem of the tiny, unreadable menus - at least on my PC.

Another issue has arisen - where the programme seems to stutter - that is it momentarily freezes then unfreezes a millisecond later (especially when opening large RAW files).

But the issue of the tiny, unreadable menus is solved for me.
Thanks Adobe for listening to your customers

abbas_zakeri

5 Messages

•

50 Points

6 years ago

rene_schmidt_6671095

68 Messages

•

822 Points

Run PS in 256 color mode? Really?

6 years ago

JeffreyTranberry

Adobe Administrator

•

15.8K Messages

•

295.1K Points

6 years ago

With the 2014.2.x update, we've made a change based on user feedback that the 200% setting for menus with the experimental feature 200% setting for "Scale UI 200% for Hight Density Displays" was too large for some customers. We've decoupled the menu scaling from this Photoshop preference.

The menu font size in the 2014.2.x release of Photoshop CC is determined by the operating system settings. For example, on Windows 8.1, you can adjust the menu font size by following the steps in the “Make text and other items on the desktop larger” section of this Microsoft Help topic.

Sr. Product Manager, Adobe Digital Imaging

rene_schmidt_6671095

68 Messages

•

822 Points

THANK YOU. I'm curious to see how this fix works. I've been involved in this debacle, er, "discussion" for quite a few months now and it would be nice if this finally resolves this issue that has been building over the last few YEARS. I still find it interesting that even with months of posting screenshots of the "miniscule or comically huge" menus, that the official response has essentially been to ignore the visual proof given that something was amiss. Now it seems that the OS settings WILL control the menu sizes after all. This disappoints me because I had been assured that the root of the problem lay with the inflexibilities of the Windows APIs and not Photoshop. Apparently that was not the case. I look forward to any and all responses, official or otherwise.

6 years ago

roland_xp

77 Messages

•

768 Points

Thanks Mr. Tranberry. Only if your responses and answers were more useful and addressed the issue more appropriately, I could truly said thank you, but unfortunately that's not the case

6 years ago

rene_schmidt_6671095

68 Messages

•

822 Points

Jeffery, I am unable to comment with photos due to the lack of basic functionality on the "Get Satisfaction-hosted page", I ask that you please look at my response posted below as a new entry on this topic.

6 years ago

david_clark_5092604

2 Messages

•

134 Points

I just bought a Dell XPS15 with a high res display. I installed the latest version of PS CC (2014). The menu text is microscopic and unreadable. The "official response" posted by the Adobe rep does not work! Adobe claims to be a high quality software provider but this type of response for one of their flagship products undercuts that. To have a situation where the leading photo editing application does not work on a high res display is bizarre!!

6 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

It does work, if you enable the preference that makes it work.

6 years ago

rene_schmidt_6671095

68 Messages

•

822 Points

6 years ago

In reply to William Gye and your report that you were able to fix your menu size issue:

William, would you be so kind as to post a screenshot of your PS menus in comparison to other CC apps? I'd like to see if you results were any better than mine. As far as I can tell, this has not yet been fixed. I will double check and make sure I have the latest updates installed, but I don't always have the luxury of enough time to break out of my workday and deal with this software bug. Yes, bug... readable menus are not a "feature". Please see my screenshot of October 6 for an example - a screenshot, one of many, that curiously enough never received ANY official response. Hah. Also, thanks to you for taking the time to post your thoughtful, well-spoken comments which clearly enumerate the issues being faced by so many users.

lucy_nogales_6713915

22 Messages

•

314 Points

Thanks for sharing your continued issues with this. If anything, makes me feel better (in a way....though I completely sympathize) for not having jumped strategy and put the CC on my credit card because it would not have fixed these issues anyhow.

But, I hope for your sake, and everyone else, there can at least be a current working version for those of you at the *cutting edge* of image processing software?!

6 years ago

roland_xp

77 Messages

•

768 Points

Chris this is so sad that even with all these comments and complains you cant even see that there is still problem which needs to be fixed. They even post screen shots of what they see and you still say that the problem is fixed and upgrade?

REALLY?

How did you last so long working for Adobe to get a senior title? Lack of common sense could get you fired.

6 years ago

rene_schmidt_6671095

68 Messages

•

822 Points

Lucy, Roland - there IS, however, a complete and 100% fix for this. The menu size issue does NOT exist at all on Macintosh. I experience NONE of these problems at home on my Mac, I only have the menu size problem on the work PC. Just another good reason to get a Mac :-)

(You **DO** know that Macs run Windows better than most PC's, right?? That way you can still stay with your familiar OS and just run MacOS for Adobe programs...)

6 years ago

dave_mayer_6433648

35 Messages

•

514 Points

So great; spend thousands to buy a very expensive Mac and learn a completely new OS, just to solve an Adobe problem? NOT an option IMHO!!!

6 years ago

rene_schmidt_6671095

68 Messages

•

822 Points

Lol, Dave, no worries. Windows copied all the cool features from Mac anyway, so you'd be right at home. Ba-dum tschhh. But seriously, CC 2014 runs on a Mac pretty much identically so there is virtually 0% learning curve. Oh, and unless you buy top-end machines, Macs are a lot less expensive than you think for farrrr superior "A-spec" hardware and an OS that's still essentially virus proof, compared to the notoriously fragile Windows.

6 years ago

dave_mayer_6433648

35 Messages

•

514 Points

Appreciate the comments, but buying a new computer just isn't in the works right now. I just spent nearly $1500 on a superb Lenovo Yoga 2 Pro UltraBook (with gorgeous 3200x1800 display) Running Windows 8.1 Pro and I'm very happy with it EXCEPT for the Adobe display issues.

6 years ago

roland_xp

77 Messages

•

768 Points

6 years ago

I love it that how Chris removes my comments.
Again my point is made.
Good customer service Chris :)
Mr. Sr. Software Scientist

diane_lewis_6556473

43 Messages

•

664 Points

6 years ago

Why is having a font you can read a new feature? Chris removed this comment earlier stating I had not read all the responses. I have read every response and get emails regarding every response. It is very logical to expect to see a font in a readable fashion on an old or new program without sacrificing your eye sight or the other 99% of your computer that works correctly.