7 Messages
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170 Points
Thu, Nov 1, 2018 12:59 PM
Solved
Photoshop: Lasso Tool line disappears after a few seconds of holding the 'alt' key down (win 10)
When using the lasso tool to make selections, it makes sense to choose 'Polygonal lasso tool' and then hold the 'alt' key to change into freeform lasso as needed. Relasing the 'alt' key goes back to polygonal mode.
On Windows 7 and using Photoshop CC 2018, this was fine. However, moving to a Windows 10 machine with PS CC 2018 (and even with PS CC 2019) the lasso line disappears after a few seconds of holding the 'alt' key down. This makes detailed masking very tricky as you need to do it in very small parts.
I can only imagine this is some sort of OS related issue as on a W7 machine, it was all fine. It is only now we have moved our office over to W10 that we are getting this bug.
The machines are all high end: mine is an AMD Ryzen Threadripper 2990WX with 64GB RAM.
On Windows 7 and using Photoshop CC 2018, this was fine. However, moving to a Windows 10 machine with PS CC 2018 (and even with PS CC 2019) the lasso line disappears after a few seconds of holding the 'alt' key down. This makes detailed masking very tricky as you need to do it in very small parts.
I can only imagine this is some sort of OS related issue as on a W7 machine, it was all fine. It is only now we have moved our office over to W10 that we are getting this bug.
The machines are all high end: mine is an AMD Ryzen Threadripper 2990WX with 64GB RAM.
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yuko_kagita
25 Messages
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764 Points
2 years ago
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Official Solution
petegreen
Adobe Administrator
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780 Messages
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16.7K Points
2 years ago
Feel free to update Photoshop and let us know if this is resolved for you.
To update Photoshop CC to 20.0.3, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
More detailed instructions for updating
Thank you for the report Richard!
Regards,
Pete
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yuko_kagita
25 Messages
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764 Points
2 years ago
Have you tried updating graphic card driver? Also make sure to update Wacom tablet driver if you use one. Does it happen when you turn off "Use Graphics Processor" in Preferences > Performance? It requires reopening the document to become effective.
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richard_birket_hwveqnjt8i38c
7 Messages
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170 Points
2 years ago
Have you had a go yourself?
Another bug I have found is in the 3d filter to create a normal map: the various sliders etc don't update. You need to change from sphere to cube and back again to see updates. this is unworkable.
Do Adobe actually test these updates before shipping? We pay a lot of money for this.
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yuko_kagita
25 Messages
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764 Points
2 years ago
Did you already try turning on "Legacy Compositing" in Preferences > Performance panel (requires reopening the document)?
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richard_birket_hwveqnjt8i38c
7 Messages
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170 Points
2 years ago
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yuko_kagita
25 Messages
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764 Points
2 years ago
You mentioned it happens both with CC2018 and CC2019.
Have you already tried these?:
Reset Photoshop preference.https://helpx.adobe.com/photoshop/using/preferences.html
Does your keyboard have 2 Alt keys? Could you also try the other Alt key?
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richard_birket_hwveqnjt8i38c
7 Messages
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170 Points
2 years ago
Photoshop has literally only been installed for about 4 or 5 days on these machines as they are brand new. However, I was experiencing it on my previous W10 machine (a dual Xeon 64GB machine) that I have upgraded from. Weird that we have 3 artists here on three brand new machines running W10 (two of the machines are Threadripper CPU based with 1080Ti cards, and the other is a high end intel 10 core machine with a 1070Ti card. All have 64 GB memory).
KB does have two alt buttons, but I just tried using the other one and we have the same issue. Are you a member of Adobe staff Yuko?
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yuko_kagita
25 Messages
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764 Points
2 years ago
I can reproduce the problem now. Since you said it's happening in Windows 10 only and not in Windows 7 on the same machine, I was suspecting Windows 10 keyboard settings. Turning on Control Settings > Keyboard > Use Filter Keys > "Ignore brief or repeated keystrokes and change keyboard repeat rates" solved the problem for me. Could you try? I reported the 3D issue to engineers.
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richard_birket_hwveqnjt8i38c
7 Messages
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170 Points
2 years ago
Is this what you mean? I set the repeat rate down to slow (as per graphic) and it seems to be better. Still not perfect, but it takes longer before the lasso line starts to disappear.
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yuko_kagita
25 Messages
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764 Points
2 years ago
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richard_birket_hwveqnjt8i38c
7 Messages
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170 Points
2 years ago
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
2 years ago
Sr. Product Manager, Adobe Digital Imaging
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thomas_fosseli
3 Messages
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90 Points
8 months ago
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