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Adobe Photoshop Family

527 Messages

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11.6K Points

Mon, Apr 20, 2020 12:41 PM

Photoshop: Keeps crashing every time I try to open add an image to the document

Photoshop opens fine but every time I try to drag an image in or add an image using the open command, it persistently crashes. I've uninstalled, reinstalled while trashing the preferences and still no luck! Help!!! This is URGENT! Client's waiting for a file at this very moment.

Responses

527 Messages

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11.6K Points

5 months ago

Crash logs provided using my account's email

114 Messages

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2K Points

5 months ago

That is crazy! The only thing that hit me while reading you post is you need a 'work around, this suggestion is not a fix. If the pictures are both one layer/group  this could work. Open picture two first  and 'Select all and Copy". Close and open picture one and then "Paste". That should bring the two together and this is NOT a fix. 

Good Luck! 

527 Messages

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11.6K Points

Thanks Kit, that's a good suggestion. Thing is, it's opening PSDs but everytime I add jpgs to it to do a comp, it crashes and I need those jpgs in. If I open a new document, it opens and it's the same again, drag or open a jpg, it crashes. Basically, as soon as it sees a jpg, it freaks out. Man I want to cry 

114 Messages

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2K Points

Oh man, okay. and I made an error, a user can't [copy]  a Group 'all by itself'. So it is the jpg file that is messing things up, you cannot open a jpg file all by itself, right, PS crashes? 

I nosed around and found this site (see link below) it will convert I JPG to PSD file, for free. I tested it with a really simple file, that I converted to a JPG and ran this program on it and it worked. It is free too. I  like using things like this and I just found it, so who know what could happen. 

But, if you can open a JPG all by itself, without a crash, open the JPGs convert them to PSDs and go from there. 

And again, what I was doing with the opening a file, copping it, closing it, opening a new file and then pasting the copied file there. That could be done, but you would have to do each one by itself. 

Check out the link, I'll be looking to see how it works out and other's comments. Maybe Adobe too, huh? 

Good Luck! 




 https://onlineconvertfree.com/convert-format/jpg-to-psd/

527 Messages

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11.6K Points

That's awesome! And it works... So yea, every time I open a jpg file by itself, PS crashes. If I drag one into a document, it crashes. So it's not just the fact I cannot add one to a doc. I can't open, add or do nothing with a jpeg. I'm troubleshooting some things at the moment but I'd still like Adobe to have a look at those crash logs when they have a minute to spare. Thanks for the link and for taking the time to offer suggestions, Kit. 

14.6K Messages

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282.6K Points

5 months ago

Thanks for submitting the logs. So far it looks like you're the only one hitting this particular crash. Let me run it by engineering and see if there are any clues in the logs.

527 Messages

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11.6K Points

Lovely, Jeffrey! Much appreciated

114 Messages

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2K Points

5 months ago

Mr. Tranberry has pointed me in the right direction when I have hung myself up. There has to be a way for you to get the files you want together. I'll be looking you guys. Good Luck! 

14.6K Messages

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282.6K Points

5 months ago

Hi Jerry, is the only happen with a certain file or files? It looks like there's something about the XMP metadata that is triggering the problem. Could you post a file or email one that I could give to engineering to troubleshoot?

527 Messages

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11.6K Points

Hiya Jeffrey. It happens with all and any jpg brought into PS. I've sent you a DM in PR with my findings. I'd email you the same.  

14.6K Messages

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282.6K Points

Thanks. Looks like this is a configuration problem that other customers won't see. Will work with you offline. Thanks.

114 Messages

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2K Points

As an observer I want to thank you Mr. Tranberry for your assistance. I have issues with PS but I think it is the best, especially in my situation. 
You have pointed me in a positive direction. 

I have seen items posted in this forum that are well beyond my pay grade and you usually have had a comment or two. I try to jump in when I 'think' I can offer something. Now, you guys have in under control, all I have is a band-aid! 

Good Luck!