ashley_benedum's profile

1 Message


70 Points

Wed, Dec 4, 2019 4:28 AM


Photoshop: Installer will not work on my MacBook pro

I purchased a subscription for Photoshop a few days ago, and after a few days of trying and a few hours on the phone with Apple I am. I have a MacBook Pro that I initially was using the Mojave operating system.  After contacting Apple Support, they recommended that I upgrade to Catalina, which I did.  I am able to download the installer, but when I open it up and then double click the icon to install, the app pops up on my dock, jumps for a few seconds, and then disappears. I have tried deleting and reinstalling several times, as well as trying to install in safe mode.  This is only an issue with Photoshop.  I was successfully able to download Creative Cloud with no issues at all.


42 Messages


596 Points

2 y ago

Hi. Ashley Benedum

To install the Adobe application on Mac Os. Catalina, for many people around the world face enormous problems. A support team may need to seek help. Adobe Contact Us.

I use Windows software on the device for 10 and MacBook Pro 2011 High Sierra normal.

Video Adobe updated the group on the MacBook Pro 2011. to Me.

Adobe Administrator


15.9K Messages


296.4K Points

2 y ago

Did you try installing from the Creative Cloud app?