ashley_benedum's profile

1 Message

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70 Points

Wed, Dec 4, 2019 4:28 AM

1

Photoshop: Installer will not work on my MacBook pro

I purchased a subscription for Photoshop a few days ago, and after a few days of trying and a few hours on the phone with Apple Support...here I am. I have a MacBook Pro that I initially was using the Mojave operating system.  After contacting Apple Support, they recommended that I upgrade to Catalina, which I did.  I am able to download the installer, but when I open it up and then double click the icon to install, the app pops up on my dock, jumps for a few seconds, and then disappears. I have tried deleting and reinstalling several times, as well as trying to install in safe mode.  This is only an issue with Photoshop.  I was successfully able to download Creative Cloud with no issues at all.

Responses

42 Messages

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596 Points

2 y ago

Hi. Ashley Benedum

To install the Adobe application on Mac Os. Catalina, for many people around the world face enormous problems. A support team may need to seek help. Adobe Contact Us.

I use Windows software on the device for 10 and MacBook Pro 2011 High Sierra normal.

Video Adobe updated the group on the MacBook Pro 2011. to Me.
https://www.youtube.com/watch?v=BJIMFCVJeVA&t=43s


Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Did you try installing from the Creative Cloud app?