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Adobe Photoshop Family

1 Message

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190 Points

Fri, Oct 11, 2019 8:57 PM

Photoshop: Installer failing on macOS 10.15 Catalina

i downloaded photoshop from adobe, installer fails with Code 1.Running on Mac os X 10.15 Catalina

Responses

Official Solution

1 Message

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130 Points

a year ago

Hi all

​I am a quality engineer from Adobe, working for Creative Cloud desktop application. We are sorry to hear about your problem with the app installation and would like to investigate the issue further.​

If you are still facing this issue, kindly share the logs from your machine using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html . It will create a Log Collector folder having zipped logs on your desktop. ​
​You can upload these files to any file sharing client such as CC file Sync, dropbox etc. and send us the public URL (at pahlawat@adobe.combhatnaga@adobe.com or vitalwar@adobe.com).

4 Messages

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112 Points

a year ago

Same here. Installer freezes at 5.2%, every time, after several reboots.

2 Messages

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72 Points

Same here.  Stuck at 5.2%.  Anyone had any success getting around this?

1 Message

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50 Points

Same here, 5.2%, trying the "safe mode" recommendation next

2 Messages

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76 Points

Same here 20.05%

1 Message

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80 Points

I can't get past 4.8%

1 Message

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60 Points

same here!

2 Messages

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70 Points

Same here, stuck at 6%. Just bought the "photo combo" and it's not working, will ask a refund tomorrow... I can't work anymore, I feel so angry!!

1 Message

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60 Points

a year ago

Same thing in Acrobat Pro DC


Adobe Administrator

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15.8K Messages

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295K Points

a year ago

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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112 Points

a year ago

I was using the latter. I just tried the former, and it also failed, with Error Code: 1, which has the helpful description of "Core components failed to install/update – Download the latest version of the installer and try again."

1 Message

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60 Points

I got the same error...

2 Messages

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76 Points

I started cleaning, but the error remained. Therefore, I fixed everything as follows:

1. I downloaded Creative Cloud Installer on the Adobe website:

https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/wam/download?sapCode=KCCC&...

2. Installed Creative Cloud and rebooted the MacBook.

3. Next, I went to "Applications" and selected Uninstall Adobe Creative Cloud as written here: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...

4. After that, I run the Adobe Creative Cloud Cleaner Tool. But be carefull! If you will choose all options to clean, this will drops all of your mac settings. The user "Евгений Корчагин" wrote about this above and he is right, the same thing happened to me.

5. After cleaning, restart the MacBook and install Adobe Photoshop.

1 Message

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60 Points

This worked for me. Cleaning up the old versions seemed to do the trick

3 Messages

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260 Points

a year ago

Same error here, stuck at 5.2% for Photoshop, 9.2% for Acrobat DC, and same thing for Lightroom, Illustrator, InDesign ... 

If I download from the Direct Downloads page i get the same error code 1 (which basically says to get the latest version of sofware ... well ok, give it to me then ...)

I read that Photoshop version 20.0.6 was Catalina compatible, but it seems that version proposed on Photoshop installer / DD is 20.0.1 ...?

4 Messages

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112 Points

a year ago

The version of Photoshop CC the Direct Download page gives at the moment is 20.0.1.41.

3 Messages

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260 Points

a year ago

Yes Erik, and i think it's why we're stuck with the DD side ... this page clearly says compatible version is from 20.0.6 https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Now, the installer version number, we don't know ...?

3 Messages

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260 Points

a year ago

I think i found a solution ..!

I downloaded the Adobe Cleaner Tool you can find here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
And after a complete clean up of my previous softwares/files/directories through this tool, the Photoshop installer finally works !! 
I didn't try the other softwares yet but i'm quite optimistic ..

Anyway Adobe team should also update all the versions on the direct download page !

Hope it will help you all !

2 Messages

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72 Points

Perfect!  That worked for me as well.

1 Message

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80 Points

Been stuck at 5.2% for the longest time so thank you for this solution!!

1 Message

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62 Points

This worked for me too! Thank you so much for posting this... This should be something that Adobe posts on anything related to Catalina issues.

1 Message

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62 Points

YESSSSSSSSSSS! Thank you! I've been trying for hours to figure it out. You rule

1 Message

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62 Points

Thankyou!!

1 Message

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60 Points

LEGEND!!!! Been looking for a solution for this for ages. Easier options - just delete all Adobe files in the utilities library. Solved the problem straight away.

1 Message

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62 Points

LEGEND

1 Message

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60 Points

THANKS A LOT DUDE! seriously, I've been cleaning all the little file of adobe for a while, until I found your tip! 

1 Message

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60 Points

Splendid. It worked for me as-well.. Thank you.

1 Message

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80 Points

Amazing!! Worked for me, too, for Lightroom/Creative Cloud! Been trying everything for 2 days! Thank you, Matthieu!
You should put this solution into the other programs where "Adobe installer failing" comes up.

1 Message

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60 Points

Thank you, it worked perfectly ! I just put (temporarily?) the Adobe files from the utilities library to the trash bin, and the installation went well !

2 Messages

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70 Points

Tired this but cant get the cleaner tool to run.

“Adobe Creative Cloud Cleaner Tool.app” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

Anyone else get this issue?

2 Messages

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70 Points

Tired this but cant get the cleaner tool to run.

“Adobe Creative Cloud Cleaner Tool.app” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

Anyone else get this issue?

1 Message

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60 Points

Yes. I am getting the same.  Followed all steps.  Did you find a solution? 

1 Message

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66 Points

@matthieu thanks man

1 Message

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80 Points

thank you a kind man. It's working thing!

But be carefull!
If you will choose all options to clean, this will drops all of your mac settings.
I still trying to repair my settings %))

2 Messages

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72 Points

OMG!!! tyty worked perfectly, I have the Catalina 10.15.1 I did the cleaning following your link https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool . Worked perfeclty now I can open PS2020 and even save in .jpg thing that I can't before when I installed the Catalina \o/

1 Message

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62 Points

Thank you!!! Catalina 10.15.2 here, and after having run the Adobe Cleaner Tool, my Photoshop Installer FINALLY opened and run the installation. You're legend!

4 Messages

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112 Points

a year ago

Hooray!! Thank you, Matthieu! This worked for me.

Adobe Administrator

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15.8K Messages

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295K Points

a year ago

OK. Thanks for confirming and also (semi) good to know that you can work around it with the Cleaner Tool.

If you have a moment, it would help the installer team track down the problem if you submit your logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Let me know if you're able to, and I will pass your info to them. Thanks!

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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110 Points

a year ago

Trying to install PS CC on Catalina. It gets hung up at various percentages. Got as high as 72% but usually hangs up around 31%. I've App Zapped all old versions of Adobe CS, used CC Cleaner, uninstalled CC app, etc... still getting  the "error code c 151". 

1 Message

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80 Points

The same thing is happening to me. Please let me know if you got it to work 

2 Messages

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110 Points

Here's what worked for me re: "Error code c151-Unable to create the symbolic link."

Apparently there's a hangup with ColorSync. I went to Library/ColorSync/Profiles and renamed the "Recommended" folder. I renamed it "Recommended_NOT" You can also delete it. When you go to reinstall PS CC it will create a new one, and should install without incident. Hope this works for you. 

1 Message

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62 Points

This solution worked for me!!! FINALLY! I tried just about EVERYTHING else on this thread before and nothing worked. 

3 Messages

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92 Points

This may sound stupid but its real!
I had to repurchase Photoshop after upgrading to Catalina.
I could not convert Raw to jpg. I also tried Batch and this seemed to work but I could then not open the resulting image file. I finally traced the issue to the fact that it seems Catalina was by default trying to open the jpg in Preview not Photoshop. Once changed it works fine.

1 Message

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60 Points

Thanks for this solution. !!!! I've asked Adobe help and they didn't mention this solution

1K Messages

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17.1K Points

a year ago

As a data point, I installed Catalina last night on a newly formatted external SSD and then used the CC app to install individual programs. The biggest problem was finding the CC app download, otherwise it worked perfectly.

The only other Adobe-related issue was bad security settings on Microsoft VSCode, which is Adobe's anointed replacement for the ExtendScript Toolkit.

3 Messages

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122 Points

a year ago

This reply was created from a merged topic originally titled Photoshop on macOS Catalina -- can't install.

I've used Photoshop CS2 on my Mac for years but I recently had to upgrade to Catalina, and CS2 isn't 64-bit so it doesn't work any more.

So I purchased the Lightroom/Photoshop subscription, and that doesn't seem to work either -- trying to run the installer from the DMG I get:

“Lightroom Installer” can’t be opened because Apple cannot check it for malicious software.


I realize Catalina is still in beta, so the answer might be "wait for Apple/Adobe to fix things" but I'm hoping someone has suggestions.

EDIT: I can get past that by holding down control while clicking "Open" on the DMG, but I immediately get the error on a second installer that the first evidently spawns. Then the LR installer gets to 13% or 14% and just hangs.


2 Messages

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76 Points

a year ago

The issue was fixed with the latest Mac OS update. Issue could be closed.