john_williamson_7299100's profile

5 Messages

 • 

240 Points

Wed, Jun 24, 2015 12:38 PM

Photoshop: Images not saving at right size and resolution

I resize an image in Photoshop CC, and save it at a particular size and resolution. When I reopen it, it is at a different size and resolution. Adobe were unable to resolve the problem, advised that I needed a new root account, and referred me to Apple (I use an iMac). Apple were excellent with their attempts to resolve it, and provided a new account. The problem still exists, and as I have to resize images in considerable numbers, it is really difficult, having to resize them every time they are opened. Photoshop will not save images at the correct dimensions, and the best Adobe could do to 'help', was to refer me here. I would be grateful for any help.

Responses

1 Message

 • 

82 Points

4 y ago

I'm having the same, or very similar problem. My exported .jpgs are not at the size I've set them to be - been working with the software for 2 years - this has never been an issue. Now, with the latest "update" of: Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64.  I repeat, this has never been a problem, but now happens 100% of the time with this new 'version' update that I was forced to use when I reloaded the software on my pc.

1 Message

 • 

64 Points

4 y ago

I am having the same problem.  My exported .jpgs are not the same size that I have set them to. For example, I have a 12,000px X 13,000px that suddenly becomes 9600x10480 when I export it. 
That same psd file opened and then saved as a.jpeg in PAINT.NET saves at the correct 12,000x13,000px dimensions. I am using Photoshop by subcription and says it is version 19. Here are my system specs:

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64
Number of Launches: 10
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.14393.1198
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 16361 MB
Free memory: 3002 MB
Memory available to Photoshop: 14482 MB
Memory used by Photoshop: 60 %
Surface Dial: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="AMD Radeon HD 6570"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="15.201.1151.1008"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 6570"
glgpu[0].GLRendererID=26457
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20151104000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[108]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1800.11)"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="Turks"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1800.11 (VM)"
clgpu[0].CLBandwidth=2.20553e+10
clgpu[0].CLCompute=59.7811
License Type: Subscription
Serial number: 96040929940118273727
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\Byron\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 1.82T, 1.14T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2017/09/19-18:51:44   79.586793   79.586793
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2017/09/01-01:08:01   79.239219   79.239219
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.586793   79.586793
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2017/09/19-18:51:44   79.586793   79.586793
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/09/19-18:51:44   79.586793   79.586793
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/09/19-18:51:44   79.586793   79.586793
   BIBUtils.dll   BIBUtils 2017/09/19-18:51:44   79.586793   79.586793
   boost_date_time.dll   photoshopdva   11.1.0   
   boost_filesystem.dll   photoshopdva   11.1.0   
   boost_signals.dll   photoshopdva   11.1.0   
   boost_system.dll   photoshopdva   11.1.0   
   boost_threads.dll   photoshopdva   11.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/09/19-18:51:44   79.586793   79.586793
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.1.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   11.1.0   
   dvacore.dll   photoshopdva   11.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   11.1.0   
   dvamediatypes.dll   photoshopdva   11.1.0   
   dvametadata.dll   photoshopdva   11.1.0   
   dvametadataapi.dll   photoshopdva   11.1.0   
   dvametadataui.dll   photoshopdva   11.1.0   
   dvaplayer.dll   photoshopdva   11.1.0   
   dvatransport.dll   photoshopdva   11.1.0   
   dvaui.dll   photoshopdva   11.1.0   
   dvaunittesting.dll   photoshopdva   11.1.0   
   dynamiclink.dll   photoshopdva   11.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1133690   81.1133690
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.22   
   JP2KLib.dll   JP2KLib 2017/08/23-01:11:25   79.267771   79.267771
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   LogSession.dll   LogSession   7.4.1.60.45263   
   mediacoreif.dll   photoshopdva   11.1.0   
   MPS.dll   MPS 2017/09/01-01:08:01   79.586120   79.586120
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2018   19.0   
   Plugin.dll   Adobe Photoshop CC 2018   19.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.0.0.55   
   PSArt.dll   Adobe Photoshop CC 2018   19.0   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2018   19.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1133690   81.1133690
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Accented Edges 19.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.0 - from the file “Filter Gallery.8bf”
   Average 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Average.8bf”
   Bas Relief 19.0 - from the file “Filter Gallery.8bf”
   BMP 19.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.0 - from the file “Filter Gallery.8bf”
   Charcoal 19.0 - from the file “Filter Gallery.8bf”
   Chrome 19.0 - from the file “Filter Gallery.8bf”
   Cineon 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Cineon.8bi”
   Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”
   Collada 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Color Halftone 19.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.0 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.0 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.0 - from the file “Filter Gallery.8bf”
   Craquelure 19.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.0 - from the file “Filter Gallery.8bf”
   Crystallize 19.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.0 - from the file “Filter Gallery.8bf”
   De-Interlace 19.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.0 - from the file “Dicom.8bi”
   Difference Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”
   Diffuse Glow 19.0 - from the file “Filter Gallery.8bf”
   Displace 19.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “EazelAcquire.8ba”
   Entropy 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”
   Extrude 19.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “FastCore.8bx”
   Fibers 19.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.0 - from the file “Filter Gallery.8bf”
   Flash 3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Fresco 19.0 - from the file “Filter Gallery.8bf”
   Glass 19.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Grain 19.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.0 - from the file “Standard MultiPlugin.8bf”
   IGES 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Ink Outlines 19.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.0 - from the file “JPEG2000.8bi”
   Kurtosis 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Lens Blur 19.0 - from the file “Lens Blur.8bf”
   Lens Correction 19.0 - from the file “Lens Correction.8bf”
   Lens Flare 19.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.0 - from the file “Liquify.8bf”
   Matlab Operation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”
   Maximum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Mean 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Measurement Core 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MeasurementCore.8me”
   Median 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Mezzotint 19.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   MMXCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.0 - from the file “Filter Gallery.8bf”
   Note Paper 19.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.0 - from the file “Filter Gallery.8bf”
   OpenEXR 19.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.0 - from the file “Filter Gallery.8bf”
   Palette Knife 19.0 - from the file “Filter Gallery.8bf”
   Patchwork 19.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.0 - from the file “Standard MultiPlugin.8bf”
   PCX 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PCX.8bi”
   Photocopy 19.0 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”
   Pinch 19.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Pixar.8bi”
   Plaster 19.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.0 - from the file “Filter Gallery.8bf”
   PLY 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Pointillize 19.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PBM.8bi”
   Poster Edges 19.0 - from the file “Filter Gallery.8bf”
   PRC 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Radial Blur 19.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Radiance.8bi”
   Range 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”
   Reticulation 19.0 - from the file “Filter Gallery.8bf”
   Ripple 19.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.0 - from the file “Filter Gallery.8bf”
   Save for Web 19.0 - from the file “Save for Web.8be”
   ScriptingSupport 19.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.0 - from the file “Shake Reduction.8bf”
   Shear 19.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Smart Blur 19.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.0 - from the file “Filter Gallery.8bf”
   Solarize 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Solarize.8bf”
   Spaces 19.0 - from the file “Spaces.8li”
   Spatter 19.0 - from the file “Filter Gallery.8bf”
   Spherize 19.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.0 - from the file “Filter Gallery.8bf”
   Stained Glass 19.0 - from the file “Filter Gallery.8bf”
   Stamp 19.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   STL 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Sumi-e 19.0 - from the file “Filter Gallery.8bf”
   Summation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Targa 19.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.0 - from the file “Filter Gallery.8bf”
   Tiles 19.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.0 - from the file “Filter Gallery.8bf”
   Twirl 19.0 - from the file “Standard MultiPlugin.8bf”
   U3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Underpainting 19.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.0 - from the file “VanishingPoint.8bf”
   Variance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Water Paper 19.0 - from the file “Filter Gallery.8bf”
   Watercolor 19.0 - from the file “Filter Gallery.8bf”
   Wave 19.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   WIA Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WIASupport.8li”
   Wind 19.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WBMP.8bi”
   ZigZag 19.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”
   Libraries  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   Start  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Pexels  1.0.0 - from the file “C:\Users\Byron\AppData\Roaming\Adobe\CEP\extensions\com.pexels\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

3 Messages

 • 

100 Points

4 y ago

I have the same problem.  I've been using Photoshop since the mid-90's, and I've never experienced an issue like this.  Example: I reduce a 10MB file to 2MB by resizing the image.  In fact, the 2MB file size shows at the bottom of the screen.  But, when I look at saved files, the images are still 20MB. 

1 Message

 • 

60 Points

4 y ago

I am experiencing the same thing. For example I export it from Ai and save it in 80 dpi. When I open it again the resolution is already 200+ dpi. I usually work with large canvas size so having it automatically change the resolution to 200 dpi causes my computer to slow down or for scratch disks to get full. the file extensions also does not add automatically so it detect as an unknown file. Does anyone know how to fix this?

1 Message

 • 

60 Points

4 y ago

There are various sizing issues described in this thread. This response addresses one of them.

I was using the Export function in Photoshop to export PNG images sized at 150dpi via the Image Size dialog. After exporting and closing the files, when I re-opened them into Photoshop, they opened at 72dpi with the pixel dimensions about doubled.

After much web searching, I found that the Export function in Photoshop always defaults to 72dpi and will scale your pixel dimensions up or down depending whether 72 is higher or lower resolution than your working dpi. Instead, it is necessary to use the Save As function in Photoshop and choose PNG as the format. This preserves the dpi of your working file in the saved file, and re-opening a file saved this way will open at whatever dpi was set in the Image dialog when you saved (150dpi in my example).

2 Messages

 • 

70 Points

3 y ago

Hello, could anybody help me?
I am opening a tiff file in Photoshop. I convert manually to sRGB color space (from adobe 1998), and i change image dimensions to 1100x773 pixels and resolution to 72 ppi (from 300 ppi) and i save it in JPEG format. When i re-open the jpeg in Photoshop, image size is 1100x773, but resolution remains as it was before i changed it, it is 300ppi and adobe 1998 color space. Does anyone know why this is happening and what could i be doing wrong? 
Thank you all in advance

11 Messages

 • 

210 Points

3 y ago

I finally found a site that has my exact problem as described by John Williamson. I work with an image, get it the way I want it, flatten it, make it a certain size and resolution and save it. Usually as a TIF. When I go back later and reopen it, it is a bigger size and lower resolution. I have been having this problem for nearly 3 years, but not all the time. Sometimes it works fine but many times not. I am still using CS5 so it has nothing to do with CC. I too have been using PS for many years and it isn't operator error or any kind of misunderstanding with the process. I have been using the same process since 2003. So yes Chris Cox photoshop can do that and it does it quite frequently. I heard the same thing from the folks at Kelby One, "photoshop can't do that". Just because you can't duplicate it doesn't mean it doesn't happen. I have thousands of examples. It's an extremely frustrating problem and I still haven't seen a solution anywhere

11 Messages

 • 

210 Points

3 y ago

I was working with my images when I wrote the reply above and now have an update to that. I had one image that I forgot to flatten before I saved it. It is 24 x 16 x 300 PPI and when I opened it, it was still 24 x 16 x 300 PPI. I hadn't flattened it so I did. Then I clicked save. It was still 24 x 16 x 300 PPI on my screen. I closed the image. When I reopened it, it had changed to 30 x 20 x 240 PPI. I didn't realize that it was at that step in the process that the problem was occuring. Still no idea what's happening but maybe that's one step closer.

11 Messages

 • 

210 Points

3 y ago

This problem also doesn't have anything to do with a retina display as I have never had one.

2 Messages

 • 

72 Points

3 y ago

help. has anyone figured this out? Ive been chatting with adobe all day and they just don't seem to understand...and then they disappear.

1 Message

 • 

60 Points

2 y ago

I am having this problem with CS3 on a Windows 7 PC – I scan something at 300 dpi, then when I open the file again it is the same pixel dimensions but something like 6.027 or 14.179 dpi.  If I copy one of the dimensions' value and raise the dpi to 300 (which balloons the pixel size) then paste the number back where it was, the image does not appear to change at all, so I don't think I'm losing image information but I'm not sure.  I never use Artboard or Export As, and this happens whether I scan into PS or straight to file.  I installed this CS3 from disc about 3 years ago and this only started happening around December last year – how??  Did I accidentally hit an esoteric shortcut key?

31 Messages

 • 

606 Points

2 y ago

Hi everyone. There are several different issues in this thread. 
From what I can see there are errors in using and understanding resolution vs. pixel size but there’s also something else I encountered as well.

That is: Sometimes saving JPGs, the specified DPI value will be dropped. So when opening a picture saved as JPG from photoshop, photoshop assumes that it is set to 300 DPI. Thus the dimensions (in metrical units) may change. Although the pixel size of course stays the same. I have not been able to resolve that issue, nor to say whether it happens always or only on certain occasions.

1 Message

 • 

60 Points

1 y ago

Hello,
The problem with the changing document size in jpg format is resolved by exporting the image through FILE -> SAVE AS. I have tried it on several files and it worked.

1 Message

 • 

60 Points

1 y ago

I can't save as on my photoshop. What could have gone wrong?