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5 Messages

 • 

240 Points

Wed, Jun 24, 2015 12:38 PM

Photoshop: Images not saving at right size and resolution

I resize an image in Photoshop CC, and save it at a particular size and resolution. When I reopen it, it is at a different size and resolution. Adobe were unable to resolve the problem, advised that I needed a new root account, and referred me to Apple (I use an iMac). Apple were excellent with their attempts to resolve it, and provided a new account. The problem still exists, and as I have to resize images in considerable numbers, it is really difficult, having to resize them every time they are opened. Photoshop will not save images at the correct dimensions, and the best Adobe could do to 'help', was to refer me here. I would be grateful for any help.

Responses

1 Message

 • 

82 Points

3 years ago

I'm having the same, or very similar problem. My exported .jpgs are not at the size I've set them to be - been working with the software for 2 years - this has never been an issue. Now, with the latest "update" of: Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64.  I repeat, this has never been a problem, but now happens 100% of the time with this new 'version' update that I was forced to use when I reloaded the software on my pc.

1 Message

 • 

64 Points

3 years ago

I am having the same problem.  My exported .jpgs are not the same size that I have set them to. For example, I have a 12,000px X 13,000px that suddenly becomes 9600x10480 when I export it. 
That same psd file opened and then saved as a.jpeg in PAINT.NET saves at the correct 12,000x13,000px dimensions. I am using Photoshop by subcription and says it is version 19. Here are my system specs:

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64
Number of Launches: 10
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.14393.1198
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 16361 MB
Free memory: 3002 MB
Memory available to Photoshop: 14482 MB
Memory used by Photoshop: 60 %
Surface Dial: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="AMD Radeon HD 6570"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="15.201.1151.1008"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 6570"
glgpu[0].GLRendererID=26457
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20151104000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[108]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1800.11)"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="Turks"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1800.11 (VM)"
clgpu[0].CLBandwidth=2.20553e+10
clgpu[0].CLCompute=59.7811
License Type: Subscription
Serial number: 96040929940118273727
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\Byron\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 1.82T, 1.14T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2017/09/19-18:51:44   79.586793   79.586793
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2017/09/01-01:08:01   79.239219   79.239219
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.586793   79.586793
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2017/09/19-18:51:44   79.586793   79.586793
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/09/19-18:51:44   79.586793   79.586793
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/09/19-18:51:44   79.586793   79.586793
   BIBUtils.dll   BIBUtils 2017/09/19-18:51:44   79.586793   79.586793
   boost_date_time.dll   photoshopdva   11.1.0   
   boost_filesystem.dll   photoshopdva   11.1.0   
   boost_signals.dll   photoshopdva   11.1.0   
   boost_system.dll   photoshopdva   11.1.0   
   boost_threads.dll   photoshopdva   11.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/09/19-18:51:44   79.586793   79.586793
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.1.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   11.1.0   
   dvacore.dll   photoshopdva   11.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   11.1.0   
   dvamediatypes.dll   photoshopdva   11.1.0   
   dvametadata.dll   photoshopdva   11.1.0   
   dvametadataapi.dll   photoshopdva   11.1.0   
   dvametadataui.dll   photoshopdva   11.1.0   
   dvaplayer.dll   photoshopdva   11.1.0   
   dvatransport.dll   photoshopdva   11.1.0   
   dvaui.dll   photoshopdva   11.1.0   
   dvaunittesting.dll   photoshopdva   11.1.0   
   dynamiclink.dll   photoshopdva   11.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1133690   81.1133690
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.22   
   JP2KLib.dll   JP2KLib 2017/08/23-01:11:25   79.267771   79.267771
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   LogSession.dll   LogSession   7.4.1.60.45263   
   mediacoreif.dll   photoshopdva   11.1.0   
   MPS.dll   MPS 2017/09/01-01:08:01   79.586120   79.586120
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2018   19.0   
   Plugin.dll   Adobe Photoshop CC 2018   19.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.0.0.55   
   PSArt.dll   Adobe Photoshop CC 2018   19.0   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2018   19.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1133690   81.1133690
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Accented Edges 19.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.0 - from the file “Filter Gallery.8bf”
   Average 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Average.8bf”
   Bas Relief 19.0 - from the file “Filter Gallery.8bf”
   BMP 19.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.0 - from the file “Filter Gallery.8bf”
   Charcoal 19.0 - from the file “Filter Gallery.8bf”
   Chrome 19.0 - from the file “Filter Gallery.8bf”
   Cineon 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Cineon.8bi”
   Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”
   Collada 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Color Halftone 19.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.0 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.0 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.0 - from the file “Filter Gallery.8bf”
   Craquelure 19.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.0 - from the file “Filter Gallery.8bf”
   Crystallize 19.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.0 - from the file “Filter Gallery.8bf”
   De-Interlace 19.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.0 - from the file “Dicom.8bi”
   Difference Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”
   Diffuse Glow 19.0 - from the file “Filter Gallery.8bf”
   Displace 19.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “EazelAcquire.8ba”
   Entropy 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”
   Extrude 19.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “FastCore.8bx”
   Fibers 19.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.0 - from the file “Filter Gallery.8bf”
   Flash 3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Fresco 19.0 - from the file “Filter Gallery.8bf”
   Glass 19.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Grain 19.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.0 - from the file “Standard MultiPlugin.8bf”
   IGES 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Ink Outlines 19.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.0 - from the file “JPEG2000.8bi”
   Kurtosis 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Lens Blur 19.0 - from the file “Lens Blur.8bf”
   Lens Correction 19.0 - from the file “Lens Correction.8bf”
   Lens Flare 19.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.0 - from the file “Liquify.8bf”
   Matlab Operation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”
   Maximum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Mean 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Measurement Core 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MeasurementCore.8me”
   Median 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Mezzotint 19.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   MMXCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.0 - from the file “Filter Gallery.8bf”
   Note Paper 19.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.0 - from the file “Filter Gallery.8bf”
   OpenEXR 19.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.0 - from the file “Filter Gallery.8bf”
   Palette Knife 19.0 - from the file “Filter Gallery.8bf”
   Patchwork 19.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.0 - from the file “Standard MultiPlugin.8bf”
   PCX 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PCX.8bi”
   Photocopy 19.0 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”
   Pinch 19.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Pixar.8bi”
   Plaster 19.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.0 - from the file “Filter Gallery.8bf”
   PLY 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Pointillize 19.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PBM.8bi”
   Poster Edges 19.0 - from the file “Filter Gallery.8bf”
   PRC 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Radial Blur 19.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Radiance.8bi”
   Range 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”
   Reticulation 19.0 - from the file “Filter Gallery.8bf”
   Ripple 19.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.0 - from the file “Filter Gallery.8bf”
   Save for Web 19.0 - from the file “Save for Web.8be”
   ScriptingSupport 19.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.0 - from the file “Shake Reduction.8bf”
   Shear 19.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Smart Blur 19.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.0 - from the file “Filter Gallery.8bf”
   Solarize 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Solarize.8bf”
   Spaces 19.0 - from the file “Spaces.8li”
   Spatter 19.0 - from the file “Filter Gallery.8bf”
   Spherize 19.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.0 - from the file “Filter Gallery.8bf”
   Stained Glass 19.0 - from the file “Filter Gallery.8bf”
   Stamp 19.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   STL 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Sumi-e 19.0 - from the file “Filter Gallery.8bf”
   Summation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Targa 19.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.0 - from the file “Filter Gallery.8bf”
   Tiles 19.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.0 - from the file “Filter Gallery.8bf”
   Twirl 19.0 - from the file “Standard MultiPlugin.8bf”
   U3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Underpainting 19.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.0 - from the file “VanishingPoint.8bf”
   Variance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   Water Paper 19.0 - from the file “Filter Gallery.8bf”
   Watercolor 19.0 - from the file “Filter Gallery.8bf”
   Wave 19.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”
   WIA Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WIASupport.8li”
   Wind 19.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WBMP.8bi”
   ZigZag 19.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”
   Libraries  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   Start  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Pexels  1.0.0 - from the file “C:\Users\Byron\AppData\Roaming\Adobe\CEP\extensions\com.pexels\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Export As  3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

3 Messages

 • 

100 Points

3 years ago

I have the same problem.  I've been using Photoshop since the mid-90's, and I've never experienced an issue like this.  Example: I reduce a 10MB file to 2MB by resizing the image.  In fact, the 2MB file size shows at the bottom of the screen.  But, when I look at saved files, the images are still 20MB. 

1 Message

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60 Points

3 years ago

I am experiencing the same thing. For example I export it from Ai and save it in 80 dpi. When I open it again the resolution is already 200+ dpi. I usually work with large canvas size so having it automatically change the resolution to 200 dpi causes my computer to slow down or for scratch disks to get full. the file extensions also does not add automatically so it detect as an unknown file. Does anyone know how to fix this?

1 Message

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60 Points

3 years ago

There are various sizing issues described in this thread. This response addresses one of them.

I was using the Export function in Photoshop to export PNG images sized at 150dpi via the Image Size dialog. After exporting and closing the files, when I re-opened them into Photoshop, they opened at 72dpi with the pixel dimensions about doubled.

After much web searching, I found that the Export function in Photoshop always defaults to 72dpi and will scale your pixel dimensions up or down depending whether 72 is higher or lower resolution than your working dpi. Instead, it is necessary to use the Save As function in Photoshop and choose PNG as the format. This preserves the dpi of your working file in the saved file, and re-opening a file saved this way will open at whatever dpi was set in the Image dialog when you saved (150dpi in my example).

2 Messages

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70 Points

3 years ago

Hello, could anybody help me?
I am opening a tiff file in Photoshop. I convert manually to sRGB color space (from adobe 1998), and i change image dimensions to 1100x773 pixels and resolution to 72 ppi (from 300 ppi) and i save it in JPEG format. When i re-open the jpeg in Photoshop, image size is 1100x773, but resolution remains as it was before i changed it, it is 300ppi and adobe 1998 color space. Does anyone know why this is happening and what could i be doing wrong? 
Thank you all in advance

2 Messages

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70 Points

Hi Natasa
I know! That made me crazy, too. In the image size box, there's a field "Fit To:" (3rd from top). The default is "Original Size". The dropdown has lots of options (that I find fairly useless). I use custom, then fill in the resolution I want. The file will resample then. Hope this helps.

2 Messages

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70 Points

hello and thank you for your answer! the problem remains. It does it with every single image. For instance if i download a jpeg from the web (72 dpi sRGB) when i open it in photoshop it appears to be 300 dpi and adobe 1998 color space. Normally it should open a dialog window pointing out that the working space profile and the embedded profile mismatch with 3 options (as i ve set it through the color settings menu) but this window never appears it just opens the image and pixel dimensions is correct dpi and color space isnt. I cannot understand what I may have done wrong... I also want to mention that I ve set tiffs and jpegs to open through camera raw first but tiffs never do and sometimes jpegs dont either. I dont know if this is relevant

4 Messages

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90 Points

HEY GUYS finally a site where questions are asked in todays time frame.  i have a problem - im using brand new photoshop. latest greatest and when i import/drag drop photos into photoshop its importing them (doesnt matter file png/jpg) its making them much much smaller than what the real size it. so i have to up the size to 200% or 250% just work with the original size file. What the HECK is happening here?
 
...Also, i remember this problem years ago but i forgot the quick fix as the new photoshop looks very different. 

thank you to anyone in advance!

2 Messages

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70 Points

SORTED THE ISSUE OUT for me

2 Messages

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70 Points

Followed your steps but I cannot duplicate the issues you're having, using CC subscription. Could it be OS related? I'm still running Mac Sierra 10.12.6. 

2 Messages

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70 Points

it was on PC using old CS5, saving a 13cmx13cm.psd, 4times the file kept reverting to 2cm x 2cm.psd all by itself,  until IT guy said uncheck that box and it worked, he said 'it was something to do with RAW files and how they were being read' it stopped the issue for me,

11 Messages

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210 Points

3 years ago

I finally found a site that has my exact problem as described by John Williamson. I work with an image, get it the way I want it, flatten it, make it a certain size and resolution and save it. Usually as a TIF. When I go back later and reopen it, it is a bigger size and lower resolution. I have been having this problem for nearly 3 years, but not all the time. Sometimes it works fine but many times not. I am still using CS5 so it has nothing to do with CC. I too have been using PS for many years and it isn't operator error or any kind of misunderstanding with the process. I have been using the same process since 2003. So yes Chris Cox photoshop can do that and it does it quite frequently. I heard the same thing from the folks at Kelby One, "photoshop can't do that". Just because you can't duplicate it doesn't mean it doesn't happen. I have thousands of examples. It's an extremely frustrating problem and I still haven't seen a solution anywhere

11 Messages

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210 Points

3 years ago

I was working with my images when I wrote the reply above and now have an update to that. I had one image that I forgot to flatten before I saved it. It is 24 x 16 x 300 PPI and when I opened it, it was still 24 x 16 x 300 PPI. I hadn't flattened it so I did. Then I clicked save. It was still 24 x 16 x 300 PPI on my screen. I closed the image. When I reopened it, it had changed to 30 x 20 x 240 PPI. I didn't realize that it was at that step in the process that the problem was occuring. Still no idea what's happening but maybe that's one step closer.

11 Messages

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210 Points

3 years ago

This problem also doesn't have anything to do with a retina display as I have never had one.

2 Messages

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72 Points

2 years ago

help. has anyone figured this out? Ive been chatting with adobe all day and they just don't seem to understand...and then they disappear.

2 Messages

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72 Points

I am having the same problem with file resolution changing when opening into camera raw and photoshop. My 72dpi jpegs open as 300dpi jpegs at a different bit depth too. But, size still the same, pixel count or inch. Ive never had this problem before today.

2K Messages

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35K Points

Have you checked your camera raw workspace? Or are you saying you have it set to open at 72 ppi (why?), and it opens in PS at 300 ppi anyway? Bit depth is also set in the Camera Raw workspace.

PPI is for print resolution. It doesn't affect your camera's raw file, which are a given number of pixels. They don't arrive out of your camera as 72 ppi, 300 ppi, or 1200 ppi. Somewhere it appears you're telling CR/PS to decide—for print— that the paper dimension is 300 pixels per inch and the bit depth 8 or 16 bit, whatever you're seeing.

4 Messages

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90 Points

My problem still exists. so when i file/open or drag/drop images into PS the only fix i have to do is resize to 200% (because when it imports at 100% its so fkn small) which is in actuality the REAL SIZE! SMH! leave it to adobe/apple to have such a cluster fuck of a problem! we can send a TESLA to the moon but we can't figure out a resize issue on PS!!!  SMFH!!!

114 Messages

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1.8K Points

Glenn, can I presume that you mean that you zoom to 200% to view the image at the same size as you would view it in other software? What version of Photoshop? Are you on a Retina Mac or other Hi PPI monitor?

4 Messages

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90 Points

Hi Stephen thank you so much for the reply. and YES! when i import/drag/drop images into PS. they automatically go to 100% but in true actuality its almost like its 50% because to see the correct image size i have to view it at 200% to work on it. its the most bizarre thing.  

4 Messages

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90 Points

whooops!  i am on a brand new RETINA 2017 27" iMac loaded/latest greatest PS CC-2018

Champion

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1.6K Messages

 • 

28.4K Points

Glenn, you're using a hi-dpi display... you need to read/learn how to use it properly. 

Champion

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1.6K Messages

 • 

28.4K Points

Glenn, you're using a hi-dpi display... you need to read/learn how to use it properly. 

1 Message

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60 Points

Regarding the save issue when you resize and save a file I just found out that Photoshop now uses "EXPORT" at file menu to save smaller versions. It's crazy but they merge "resize and save" at the same screen...

1 Message

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60 Points

I have the same sort of problem. When I saved my pictures as JPG with a specific length and width at 300 dpi, after exporting them, they have the SAME SIZE but:only 72 dpi!!! I didn't realize it before. Thought I must have made a mistake, or that there was something wrong between my iMac and Photoshop, but when I drag the picture into Photoshop again, there is still only 72dpi left. I tried it over and over again, because I could not believe it. But it is true. And this wasn't always like this, so why does it happen now??

Champion

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1.6K Messages

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28.4K Points

The trick is to never use Export As for anything... only use Save As.

6 Messages

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134 Points

I do only save as and is not helping!!!!!  Please, has someone found a fix for this????

1 Message

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60 Points

2 years ago

I am having this problem with CS3 on a Windows 7 PC – I scan something at 300 dpi, then when I open the file again it is the same pixel dimensions but something like 6.027 or 14.179 dpi.  If I copy one of the dimensions' value and raise the dpi to 300 (which balloons the pixel size) then paste the number back where it was, the image does not appear to change at all, so I don't think I'm losing image information but I'm not sure.  I never use Artboard or Export As, and this happens whether I scan into PS or straight to file.  I installed this CS3 from disc about 3 years ago and this only started happening around December last year – how??  Did I accidentally hit an esoteric shortcut key?

1 Message

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60 Points

I'm using PS CC  2019  Same problem. If I save as 300 dpi regardless of w/height in my apple photos app, when I reopen in Photoshop it has changed to 72 dpi and HUGE height and width dimensions.

6 Messages

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134 Points

The lock symbol next to your dimensions.  You need to click that when designing.  It then stays as you had it.  Justin Timer just helped me do this last week!  Thanks Justin!!!!!!

1 Message

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62 Points

This problem is happening when I save images too. Please can you show which lock symbol you click to keep the dimensions the same?
Did you also switch off the “Maximise Compatibility “ in Format Options?
Thank you in advance

6 Messages

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162 Points

I'm not exactly sure what you are trying to accomplish. If you are using "Save As" you should not encounter this problem if you follow the screenshots below. Are you trying to "resize a photo" or just trying to save a 300dpi photo as a jpeg?













Please provide screenshots or give exact steps as to what you are trying to accomplish. Also please note that Adobe Bridge is not going to show correct resolution for pngs which will always say 72ppi regardless of the actual dpi (300dpi images will always show as 72ppi in Bridge) because pngs are intended to be used on screen). Also, if you are using "Save for Web" you will be saving your image as 72ppi. If you want to keep the image at 300dpi you need to "Save As" a jpeg.

25 Messages

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546 Points

2 years ago

Hi everyone. There are several different issues in this thread. 
From what I can see there are errors in using and understanding resolution vs. pixel size but there’s also something else I encountered as well.

That is: Sometimes saving JPGs, the specified DPI value will be dropped. So when opening a picture saved as JPG from photoshop, photoshop assumes that it is set to 300 DPI. Thus the dimensions (in metrical units) may change. Although the pixel size of course stays the same. I have not been able to resolve that issue, nor to say whether it happens always or only on certain occasions.

Adobe Administrator

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15.5K Messages

 • 

291.9K Points

Export for web functions (Save for Web and Export As) assume 72DPI. Save As > JPEG retains resolution.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

9 months ago

Hello,
The problem with the changing document size in jpg format is resolved by exporting the image through FILE -> SAVE AS. I have tried it on several files and it worked.

1 Message

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60 Points

3 months ago

I can't save as on my photoshop. What could have gone wrong?