john_williamson_7299100's profile

5 Messages

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240 Points

Wed, Jun 24, 2015 12:38 PM

Photoshop: Images not saving at right size and resolution

I resize an image in Photoshop CC, and save it at a particular size and resolution. When I reopen it, it is at a different size and resolution. Adobe were unable to resolve the problem, advised that I needed a new root account, and referred me to Apple (I use an iMac). Apple were excellent with their attempts to resolve it, and provided a new account. The problem still exists, and as I have to resize images in considerable numbers, it is really difficult, having to resize them every time they are opened. Photoshop will not save images at the correct dimensions, and the best Adobe could do to 'help', was to refer me here. I would be grateful for any help.

Responses

4 Messages

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90 Points

6 y ago

That sounds exactly like my problem. Except I am using Elements 9. Never happened before now, although have not resized images for about 6 months maybe. What is going on? I have a Mac and am using Yosemite. Bummer cause I really need those images for
art submission.

4 Messages

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90 Points

6 y ago

I set the resolution and all was well, but when I see the file in my folder where I placed it, the size of the file was not what I specified-
2.0 MB instead of 20 MB. This has never hapened before.

4 Messages

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90 Points

6 y ago

I go to Image- then Resize- then I change te pixel dimensions on width until pixel dimensions is close to 20.MB, first changing resolution to 300 as instructed by the site wher I am to submit. In the case of this sample image I have to reduce the width to something lower. But in some files it does't allow me to change the pixels and the only place I can adjust is doc size, which I don't do .

Photoshop is acting weird.

5 Messages

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240 Points

6 y ago

I posted this description of my problem 6 months ago,and my problem still persists, so I'm really grateful for Chris Cox's advice. With all due respect, however, I think we are going off at a tangent. The problem is quite simple - whatever dimension and resolution I choose to save an image, when I come to re-open it, it shows a different dimension and resolution.It makes no difference what format I save it, whether it's a PSD, Jpg, or Tiff. It appears that in many, if not all cases, the images are opened at the correctly saved sizes, even though the file data shows something different. That is no consolation however, as it has to be resized on every occasion to ensure that it will print correctly. I have used Photoshop for many years, have considerable experience with it, and have always saved images in the standard way without any problems. I'd be really grateful for a solution. All I need to do, is save an image at a size and resolution, and see when I re-open it, the same size and resolution.

4 Messages

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90 Points

6 y ago

Yes! That describes it. Generally, in my case the specs for art submissions will ask for a certain number along the length and width of an image. So that is what I
will typically change. But now I am sometimes not being allowed to change that at all. It's weird.
And now that I am trying to resize an image as above, and
checking the overall sizethat I have increased, and saves as usual, when I
check the saved image to upload to a site, I find the resolution has NOT changed
to what I specified but is 1/10 the size. Never saw this happen before.
Fortunately I can just leave it smaller and it still can be used. The range has to 1 to 20 MB. So 2 MB would work. But all the same when I want what I want I want it.
Hopefully they will have a patch for this after New Year?

5 Messages

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240 Points

6 y ago

This is NOT a misunderstanding or user error. It is a straightforward process to save an image file at a particular dimension and resolution - I have been doing it for years.
It does not now work correctly on my set up, and saved files, when re-opened, show incorrect data. I can't fix it, and neither can the Adobe 'experts'.

It was Adobe who tried everything they knew, using my machine, then gave up and referred me to this site.

I repeat - I save a file at, say, 300ppi, and 10 x 8ins.When I re-open it, and check the file size, the details have all changed.

The file however, is probably the correct size, (as saved), but the information is incorrect. As I cannot be sure of its size, I have to resize on every occasion I re-open a file. I have read that others do have this problem with a Mac/ PS CC combination, but it is not common knowledge. It's a simple problem, but apparently no one has a solution. If anyone has a solution, it would be great to hear it.

5 Messages

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240 Points

6 y ago

As I said in my earlier post above, "It makes no difference what format I save it, whether it's a PSD, Jpg, or Tiff".

I'm not sure why it's suggested I am describing 'something that I misunderstood', or 'a simple mistake' on my part; I have been processing images and saving them in the normal manner since Photoshop's first edition, and furthermore, the people at Adobe have been unable to resolve it.

I think all of this makes it unnecessary to video a simple file saving process.

As I said earlier, I save a file at, say, 300ppi, and 10 x 8ins. When I re-open it, and check the file size, the details have all changed.

I'm not making a mistake, or misunderstanding it - Not unless all the Adobe support staff are also making mistakes or misunderstanding, too.

5 Messages

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240 Points

6 y ago

The comments from Chris are erroneous - I did not say that Adobe had been unable to reproduce the problem. Adobe Support people took remote control of my Mac, and got the same results as me; they were unable to resolve it, so passed me to this site. I can't say any more, having summarised the situation twice already. It's real, it's not user error, and Adobe support have been unable to resolve it.

Incidentally, it appears that all replies are not showing here. I received an email from Photoshop Family on this subject 2 days ago, with interesting comments from Paul Carland, but they don't appear here. For the record, thank you Paul.
I have reproduced Paul's comments here:-
I have the same issues John. John is like me... not dumb but has worked with Photoshop for years and years... The issue is that Photoshop CC 2015 does not work in the correct resolution on retina screens.
Chris.. in order to understand this issue you MUST go to a retina screen and open and test Photoshop for yourself ... and you too Earth Oliver.
This is the only way to see what's happening.
You guys are the "Senior Computer Scientists"... go to a retina screen now...
Otherwise we'll be here forever

1 Message

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120 Points

5 y ago

Chris is being extremely un-helpful. I'm experiencing this same issue and it's driving me nuts. 

1 Message

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60 Points

5 y ago

this will probably solve the problem, it did for me:
https://forums.adobe.com/thread/2081839

10 Messages

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462 Points

4 y ago

I don't know what Chris thinks we're all doing, but I'm having the same, or very similar problem. 

I have a folder full of PDS's at whatever res they were saved at, likely what they were shot at. I use Image Processor in Bridge and save them all at 1000x800px sRGB jpgs, same location. 

I go into the JPEG folder and look at the shots. 20 photos and ONE is saved at 970x 647px. The rest are perfect. And it has the little icons in the top corner to indicate it's been changed in Camera Raw. 

I've duplicated the PSD and renamed it, downsized it to 1000px in PS and viewed it in Finder, the exact same thing happens. 

I even tried resizing to something different in PS. 1500x1000, I save and bam, 1455x971px. 

When I double click it, a jpg, it opens in Camera Raw too. 

I do this all the time, ALL THE TIME and I've never seen this before. Bonkers. 

2 Messages

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80 Points

4 y ago

is the high resolution image will change the resolution when saving into JPEG? Let say I have psd file with 1.5GB i want to save it into JPEG format. My question is the resolution of the image will be change?

2 Messages

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110 Points

4 y ago

Another person dealing with this problem.

I have set up PSD files at 960 x 1250 and 72 dpi.

I save the file as a PSD.

When I check the image size (Image --> Image Size)

My document is now 998 x 1250 at 72 dpi.

I have not changed anything manually - not the image size nor the canvas size. 

WHAT IS HAPPENING?!

2 Messages

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110 Points

4 y ago

Think I found my solution, which has to do with an artboard setting.

Here was the article I used to fix my problem (and the resizing is now, indeed, fixed):

https://forums.adobe.com/thread/1993201

1 Message

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62 Points

4 y ago

I had the same problem. And it was because of the artboard, when I ungrouped the artboard (clicking artboard layer with right mouse button) the problem was solved. After that I was able to change canvas size normally. They really should fix this.