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Adobe Photoshop Family

5 Messages

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240 Points

Wed, Jun 24, 2015 12:38 PM

Photoshop: Images not saving at right size and resolution

I resize an image in Photoshop CC, and save it at a particular size and resolution. When I reopen it, it is at a different size and resolution. Adobe were unable to resolve the problem, advised that I needed a new root account, and referred me to Apple (I use an iMac). Apple were excellent with their attempts to resolve it, and provided a new account. The problem still exists, and as I have to resize images in considerable numbers, it is really difficult, having to resize them every time they are opened. Photoshop will not save images at the correct dimensions, and the best Adobe could do to 'help', was to refer me here. I would be grateful for any help.

Responses

4 Messages

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90 Points

5 years ago

That sounds exactly like my problem. Except I am using Elements 9. Never happened before now, although have not resized images for about 6 months maybe. What is going on? I have a Mac and am using Yosemite. Bummer cause I really need those images for
art submission.

15.1K Messages

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195.8K Points

Photoshop and Elements can only save the image at the size of the image you have.

SaveForWeb can resize photos when you save, but that's about it.

One thing to pay attention to -- not all file formats can save resolution information, and not all applications pay attention to the resolution in image file formats (like web browsers).

1 Message

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60 Points

Hi:  I was just doing an art submission and had difficulty getting down to size limit for upload.  I realized that when you do a save as, even on a file with layers flattened or merged, the save as dialogue asks about layers.  If save as a copy without layers size comes down to that of the image I was just working on.  Otherwise the file retains the history of the layers and saves as a larger file.  
Also pay attention to whether you need 16 bit-depth color vs 8 bit color,  which affects file size of course.  LE

2 Messages

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70 Points

A friend just contacted me from NY that has just encountered this size issue in PS on Windows 7 and he is going crazy. I've professionally worked with PS since its inception, on all Windows & all Mac OS's and on different machines, and to this day I have never encountered this size issue. However I seldom paid attention to jpegs files as I only use them for ID. I strictly save my raster images in .tif format, and from the tif I will produce whatever file format is needed for the final product. I have also used in PS (any version) 'Export ' > 'Save for Web'  jpegs without any issues, for incorporating them into thousands of different ebooks. So I tend to think that this must be an input error / 'incompatibility in Preferences issue, at the 'Save as' stage. Furthermore I would strongly suggest to avoid putting your image files, or any file for that matter, through any image software that you really can do without. The simple reason is of course the less processing the less the chance for errors. For image manipulation and retouching stay with one application and use only the minimum of plug-inns that are designed for that application. And finally be extremely cautious with system & app 'Updates". They have caused more grief than one could imagine. When switching or updating anything I keep working with my existing versions that I know have no issues, and keep the updated versions on separate external HD's for at least one year before switching my work. I've been known for my trouble shooting success but without having the machine in front of me there isn't much I can help you with here.
PS. Check all your "Preferences" in PS and make sure you understand their function.

4 Messages

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90 Points

5 years ago

I set the resolution and all was well, but when I see the file in my folder where I placed it, the size of the file was not what I specified-
2.0 MB instead of 20 MB. This has never hapened before.

15.1K Messages

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195.8K Points

How exactly did you specify the size of file?

Remember that the size of the document is not the same thing (because files have some overhead, plus compression).

Champion

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1.6K Messages

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28.2K Points

are you saving the image as a jpg or some other compressed format? The 20MB you're specifying is the uncompressed size. If you're saving it as a jpg, which is compressed, of course it's going to be smaller...

4 Messages

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90 Points

5 years ago

I go to Image- then Resize- then I change te pixel dimensions on width until pixel dimensions is close to 20.MB, first changing resolution to 300 as instructed by the site wher I am to submit. In the case of this sample image I have to reduce the width to something lower. But in some files it does't allow me to change the pixels and the only place I can adjust is doc size, which I don't do .

Photoshop is acting weird.

15.1K Messages

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195.8K Points

Image Size specifies the size of the DOCUMENT. That is the size of the flat document, without any kind of compression. So you could have a document size of 10 Meg, that saves as a file of 500 Meg because of many layers. Or you could have a document size of 10 Meg that saves as a file of 1 Meg because the pixel data in the file compresses well on disk. Or you could have a document of 10 Meg that saves as a file of 15 Meg, because you had 5 Meg of metadata to go in the file.

Just remember that document size and file size are two different things, that are only related in very complex ways.

5 Messages

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240 Points

5 years ago

I posted this description of my problem 6 months ago,and my problem still persists, so I'm really grateful for Chris Cox's advice. With all due respect, however, I think we are going off at a tangent. The problem is quite simple - whatever dimension and resolution I choose to save an image, when I come to re-open it, it shows a different dimension and resolution.It makes no difference what format I save it, whether it's a PSD, Jpg, or Tiff. It appears that in many, if not all cases, the images are opened at the correctly saved sizes, even though the file data shows something different. That is no consolation however, as it has to be resized on every occasion to ensure that it will print correctly. I have used Photoshop for many years, have considerable experience with it, and have always saved images in the standard way without any problems. I'd be really grateful for a solution. All I need to do, is save an image at a size and resolution, and see when I re-open it, the same size and resolution.

15.1K Messages

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195.8K Points

Again, Photoshop cannot do that.
Photoshop can only save the exact pixels you have in your document.
SaveForWeb allows you to resize the image when you save, but that's about it.

Champion

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1.6K Messages

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28.2K Points

You could always take a few screenshots and show samples of the issue that you're running into. For example, let's see what the Image Size window looks like before saving and what it looks like after...

6 Messages

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134 Points


6 Messages

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134 Points

When I create a psd file with the dimensions needed. When I flatten and save as a jpg and then reopen it changes the size.  I need jpg for digital billboards and am having to save as a pdf and email to someone to open and save as jpg for me.  Making me rethink this whole Mac.

1 Message

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80 Points

Elizabeth, what will usually fix this problem is to put the lock on your layer into the trash. make sure there are no locks and that problem will most likely go away. After you have changed the size and saved it you can go back and lock the layer if you want to.

4 Messages

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90 Points

5 years ago

Yes! That describes it. Generally, in my case the specs for art submissions will ask for a certain number along the length and width of an image. So that is what I
will typically change. But now I am sometimes not being allowed to change that at all. It's weird.
And now that I am trying to resize an image as above, and
checking the overall sizethat I have increased, and saves as usual, when I
check the saved image to upload to a site, I find the resolution has NOT changed
to what I specified but is 1/10 the size. Never saw this happen before.
Fortunately I can just leave it smaller and it still can be used. The range has to 1 to 20 MB. So 2 MB would work. But all the same when I want what I want I want it.
Hopefully they will have a patch for this after New Year?

15.1K Messages

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195.8K Points

You can always change the pixel size (but minimize the resizes to preserve image quality), and the resolution.
But do pay attention to the size when you resize the image -- changing the resolution will change the pixel count if you allow resampling.

Again, some software (and especially web sites using ancient java code) don't read image resolution correctly - but they should read the pixel size correctly.

No, this is not happening to anyone else.

So far this sounds like a misunderstanding or user error.

5 Messages

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240 Points

5 years ago

This is NOT a misunderstanding or user error. It is a straightforward process to save an image file at a particular dimension and resolution - I have been doing it for years.
It does not now work correctly on my set up, and saved files, when re-opened, show incorrect data. I can't fix it, and neither can the Adobe 'experts'.

It was Adobe who tried everything they knew, using my machine, then gave up and referred me to this site.

I repeat - I save a file at, say, 300ppi, and 10 x 8ins.When I re-open it, and check the file size, the details have all changed.

The file however, is probably the correct size, (as saved), but the information is incorrect. As I cannot be sure of its size, I have to resize on every occasion I re-open a file. I have read that others do have this problem with a Mac/ PS CC combination, but it is not common knowledge. It's a simple problem, but apparently no one has a solution. If anyone has a solution, it would be great to hear it.

15.1K Messages

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195.8K Points

If you save in a file format that does not support resolution data, then the physical size would change, while the pixel counts will remain the same (because they have to). This depends a lot on what file format you are saving to (and you haven't said).

Photoshop can only save your document at the size of your document -- they cannot change size by themselves, nor can Photoshop make changes to the document size without your explicit instructions.

Again, you are only describing something that you misunderstood, or a simple mistake on your part.

Champion

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1.6K Messages

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28.2K Points

please provide details and screenshots. How are you saving? What format? When you re-open the image, what are the exact dimensions? Can you use quicktime to do a video recording of the process?

The more details you can provide, the easier it'll be to track down the issue.

1 Message

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60 Points

I am having exactly this problem. I have a layered tif as a master, and then i reduce the size to save as a jpeg and then a pdf. Saving the pdf refuses to give the the dimensions that I input.

6 Messages

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134 Points

Since using a Mac this has been my issue too!!!!!  I have photoshop 7 on my windows and upgraded to Mac and the CC and am not liking this issue!

2 Messages

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70 Points

I just experience same problem. I save the file pdf at a size of 120x12in. After saving it i recheck by opening it and the file size has change to 106

2 Messages

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70 Points

Give me your email and am ready to screen record it to you. I have use photoshop for 10yrs and this is my first time experiencing it

5 Messages

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240 Points

5 years ago

As I said in my earlier post above, "It makes no difference what format I save it, whether it's a PSD, Jpg, or Tiff".

I'm not sure why it's suggested I am describing 'something that I misunderstood', or 'a simple mistake' on my part; I have been processing images and saving them in the normal manner since Photoshop's first edition, and furthermore, the people at Adobe have been unable to resolve it.

I think all of this makes it unnecessary to video a simple file saving process.

As I said earlier, I save a file at, say, 300ppi, and 10 x 8ins. When I re-open it, and check the file size, the details have all changed.

I'm not making a mistake, or misunderstanding it - Not unless all the Adobe support staff are also making mistakes or misunderstanding, too.

15.1K Messages

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195.8K Points

Because you are describing something that is quite literally impossible without a user error. Adobe support has not been able to reproduce any such problem, nor has the Photoshop team. We cannot resolve something that nobody else is seeing, and is, again, impossible without user error.

Unless you are saving through a third party plugin, what you are describing is not possible.

We'll need more details to help you figure out what you are missing when saving and opening your files.

3 Messages

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90 Points

I have the same issues John. John is like me... not dumb but has worked with Photoshop for years and years... The issue is that Photoshop CC 2015 does not work in the correct resolution on retina screens.
Chris.. in order to understand this issue you MUST go to a retina screen and open and test Photoshop for yourself ... and you too Earth Oliver.
This is the only way to see what's happening.
You guys are the "Senior Computer Scientists"... go to a retina screen now...
Otherwise we'll be here forever

6 Messages

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134 Points

It is not impossible and a constant issue for me.  I will create a file and save as a jpg.  I can video me doing it and email it to you.  I guarantee you will get a different size.

5 Messages

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240 Points

5 years ago

The comments from Chris are erroneous - I did not say that Adobe had been unable to reproduce the problem. Adobe Support people took remote control of my Mac, and got the same results as me; they were unable to resolve it, so passed me to this site. I can't say any more, having summarised the situation twice already. It's real, it's not user error, and Adobe support have been unable to resolve it.

Incidentally, it appears that all replies are not showing here. I received an email from Photoshop Family on this subject 2 days ago, with interesting comments from Paul Carland, but they don't appear here. For the record, thank you Paul.
I have reproduced Paul's comments here:-
I have the same issues John. John is like me... not dumb but has worked with Photoshop for years and years... The issue is that Photoshop CC 2015 does not work in the correct resolution on retina screens.
Chris.. in order to understand this issue you MUST go to a retina screen and open and test Photoshop for yourself ... and you too Earth Oliver.
This is the only way to see what's happening.
You guys are the "Senior Computer Scientists"... go to a retina screen now...
Otherwise we'll be here forever

15.1K Messages

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195.8K Points

Photoshop cannot save at any size other than your documents actual size unless you try to save slices or otherwise intentionally resize the document.

The retina display has nothing to do with it - that just changes the scale of the UI.

So far you have not provided any steps to reproduce the problem, and nothing that indicates that this is anything other than user error.

If you think this is a real problem, then you will have to provide exact steps to reproduce the problem.

1 Message

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60 Points

I am experiencing exactly the same issues - after a couple of PS freezes, the image size is behaving as a multiplier of 72 dpi a 1200x600 dpi image @144 does not hold at 1200 x 600 - it samples down to 600x300 at 144, or 2400x1200 at 72 to get a file size of 1200x600. Been using photoshop intensely since version 2.5. This is happening in CS6.  Actions taken so far: throw out preferences, perform Adobe uninstall, and hard reinstall from disc. 

1 Message

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120 Points

4 years ago

Chris is being extremely un-helpful. I'm experiencing this same issue and it's driving me nuts. 

1 Message

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60 Points

4 years ago

this will probably solve the problem, it did for me:
https://forums.adobe.com/thread/2081839

10 Messages

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462 Points

4 years ago

I don't know what Chris thinks we're all doing, but I'm having the same, or very similar problem. 

I have a folder full of PDS's at whatever res they were saved at, likely what they were shot at. I use Image Processor in Bridge and save them all at 1000x800px sRGB jpgs, same location. 

I go into the JPEG folder and look at the shots. 20 photos and ONE is saved at 970x 647px. The rest are perfect. And it has the little icons in the top corner to indicate it's been changed in Camera Raw. 

I've duplicated the PSD and renamed it, downsized it to 1000px in PS and viewed it in Finder, the exact same thing happens. 

I even tried resizing to something different in PS. 1500x1000, I save and bam, 1455x971px. 

When I double click it, a jpg, it opens in Camera Raw too. 

I do this all the time, ALL THE TIME and I've never seen this before. Bonkers. 

10 Messages

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462 Points

I found the solution to my specific problem (I think there are a few similar, but not identical, things happening in here.) At some point I'd rotated some images in RAW. I don't know why it wasn't just set and done, but for whatever reason it had been undone, and then re-done when I ran the jpgs through Image Processor. I opened the affected shots in RAW and undid the rotate/crop - fixed. 

2 Messages

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80 Points

4 years ago

is the high resolution image will change the resolution when saving into JPEG? Let say I have psd file with 1.5GB i want to save it into JPEG format. My question is the resolution of the image will be change?

2 Messages

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110 Points

4 years ago

Another person dealing with this problem.

I have set up PSD files at 960 x 1250 and 72 dpi.

I save the file as a PSD.

When I check the image size (Image --> Image Size)

My document is now 998 x 1250 at 72 dpi.

I have not changed anything manually - not the image size nor the canvas size. 

WHAT IS HAPPENING?!

2 Messages

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110 Points

4 years ago

Think I found my solution, which has to do with an artboard setting.

Here was the article I used to fix my problem (and the resizing is now, indeed, fixed):

https://forums.adobe.com/thread/1993201

1 Message

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62 Points

Wish this link was still active

1 Message

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62 Points

3 years ago

I had the same problem. And it was because of the artboard, when I ungrouped the artboard (clicking artboard layer with right mouse button) the problem was solved. After that I was able to change canvas size normally. They really should fix this.