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andre_schneider_7299466

89 Messages

 • 

1.4K Points

Tue, Jun 16, 2020 3:08 PM

Photoshop: Icon file thumbnail always shows top pixel layer and not document preview

Files in the Finder don't show the right thumbnail. Even with the save image preview always and thumbnail checked on the File Handling preference. Using PS 21.2 but this behavior is been happening for a while.

PS 21.2
MacOS 10.15.5

Problems

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Updated 

7 months ago

15

3

Responses

yves_crausaz

892 Messages

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13.7K Points

7 months ago

Bonjour, macoOS 10.15.5 + PS 21.2 les icônes présentés


+ les icônes du Dock pour les nouvelles applications Adobe



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JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295K Points

7 months ago

@andre can you post a screen shot of what you're seeing

Sr. Product Manager, Adobe Digital Imaging

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andre_schneider_7299466

89 Messages

 • 

1.4K Points

Sure thing. On the two marked files the one on the bottom has a gray dodge and burn layer as the top layer, the one on the top row has a grain layer as a top layer. The other two have a flattened layer as the top layer. Turning save image preview always and thumbnail doesn't make a difference.

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7 months ago

0

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295K Points

Hi Andre, could you post one of the pair of files? I'm not able to reproduce with the files I am saving.

Sr. Product Manager, Adobe Digital Imaging

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7 months ago

0

andre_schneider_7299466

89 Messages

 • 

1.4K Points

So I noticed a weird behavior while saving the file to send you. It shows with the wrong thumbnail on the folder but with the right thumbnail on the desktop...

https://www.dropbox.com/s/iuv8t9ositlvy2z/IMG_7088.MOV?dl=0

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7 months ago

0

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295K Points

That is strange. Is the fold where it's grey located on a different drive or server?

Would be possible to get a copy of the affected PSD file?

Sr. Product Manager, Adobe Digital Imaging

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7 months ago

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andre_schneider_7299466

89 Messages

 • 

1.4K Points

The folder is in the same HD, it's a folder on the desktop of the computer. As you can see from the video, if I drag it into the desktop itself the thumbnail is fine, if I drag it back to the folder inside the desktop, it turns weird. Here is the file:

https://www.dropbox.com/s/9hndw6xrogq3bb8/four%20single%20rings%20with%20ribbons_shahla_karimi_3_827...

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7 months ago

0

yves_crausaz

892 Messages

 • 

13.7K Points

Votre fichier .psd fait plus de 2. Go donc plus que la taille accéptée pour un  fichier .psd !

Your .psd file is more than 2. GB therefore more than the size accepted for a .psd file!

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7 months ago

0

andre_schneider_7299466

89 Messages

 • 

1.4K Points

That's why it's a PSB and not a PSD...

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7 months ago

0

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295K Points

7 months ago

Hi Andre, I wasn't able to reproduce. I'm wondering if your https://www.jgoode.com/easy-fix-for-mac-finder-preview-thumbnails-not-displaying/ com.apple.finder.plist is corrupted

Sr. Product Manager, Adobe Digital Imaging

6

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andre_schneider_7299466

89 Messages

 • 

1.4K Points

Tried the method on the link, didn't work. Now none of the preview thumbnails show up, only the blue Ps logo thumbnail... :-(

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7 months ago

0

yves_crausaz

892 Messages

 • 

13.7K Points

 Affichez le Finder, et un ctrl+clic et choisir Utiliser un aperçu comme icône.

Show Finder, and a ctrl click and choose Use an outline as icon.

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7 months ago

0

andre_schneider_7299466

89 Messages

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1.4K Points

Yves, I don't have that option.

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7 months ago

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yves_crausaz

892 Messages

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13.7K Points




Désolé, mon système est en français !

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7 months ago

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andre_schneider_7299466

89 Messages

 • 

1.4K Points

It's been on the whole time. Doesn't make a difference on this matter. Turning it on or off, it doesn't show the thumbnail preview.

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7 months ago

0

yves_crausaz

892 Messages

 • 

13.7K Points

Be going to see at Apple.... I do not have other resolution! To me everything works correctly!

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7 months ago

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