roni_ramos's profile

1 Message

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70 Points

Fri, Jun 28, 2019 1:33 PM

Photoshop: I cannot open Photoshop and don't know why. I have been paying monthly.

I cannot open Photoshop

Responses

2K Messages

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35K Points

2 y ago

I'm afraid I can't help you, but if you want anyone here to help troubleshoot, they'll need to know more about your computer and the OS you're running, as well as what version of Photoshop. A description of what happens when you try to launch Photoshop might help, as well, and whether you've tried uninstalling and reinstalling to see if something cleared up.

Adobe Administrator

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3.5K Messages

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53K Points

2 y ago

Howdy Roni,

What Cristen said.  What happens when you try to open Photoshop?  How do you open it (double-click app icon, double-click doc icon, Window-menu > click, etc)?  What Operating System (OS) are you running?  What version of Photoshop are you using (if you know)?  Has it worked in the past?  When did you install it?  Are you connected to the internet on that computer?

Thanks,
David