Skip to main content
Adobe Photoshop Family

3 Messages

 • 

130 Points

Thu, Apr 12, 2018 5:32 PM

Photoshop: Glitches and loading issues

Ever since I bought ps it glitches and takes hours load things. I have repeatedly emailed asking for help. I have a brand new laptop there is no reason for these issues. I've had several friends troubleshoot. I am getting annoyed that every month you take my money and don't help me with my issues as every month I have complained.

Responses

62 Messages

 • 

1.2K Points

3 years ago

If you think that Ps is working incorrectly and you have a contract then, don't email them. Call them up. That being said, Ps, in my experience, opens very slowly.

2K Messages

 • 

35K Points

3 years ago

Even with a brand new laptop there could be reasons for problems running any software app.

If you want people here to try to help you, they will need to know more specifics. What OS are you running? What version of Elements do you have? How much RAM do you have? What video card and VRAM? What exactly are "glitches" and "hours to load things?" 

The more fully you describe your problems, even giving times or step-by-step for what you're doing when you experience glitches or hours to load things, the more likely someone here can help you. I don't myself use Elements, but I know there are some very smart people here who do, and Adobe Staff comes through here on a regular basis.

3 Messages

 • 

130 Points

3 years ago

Example one: Last night it took two hours trying to change the colour on a text then crashed. Glitches as in the ps window glitches in and out. I have no issues with my laptop its a I have no clue to the tech side but know its a gaming laptop . I more annoyed its been months with no help from adobe.

901 Messages

 • 

11.1K Points

3 years ago

Angela, 
I need to mirror Cristin according to getting specifics.   You need to give your operating system, your version of Photoshop, if Elements or full Photoshop.  Because your laptop is a gaming laptop, and websites visited to play games, can attract malware which adds its own graphics and cookies to a system to slow it down.   There are technical people on this forum who can help - if you give more information.   

Steve Lehman, mcse for Windows   

901 Messages

 • 

11.1K Points

3 years ago

Angela, 

Before giving more info, please check your system with a complete virus scan, and if you have Malware Bytes, use that to further check your system in places where your virus scanner doesn't go.   Malware Bytes has a freebie and a free-trial version.   Most of us use the premium version as a good investment.   Check that before returning with your info and report those results to us.   Thanks.   
Steve   

3 Messages

 • 

130 Points

3 years ago

I've spent countless hours with people trying to figure it out using team viewer for them to access my computer
Free trail was fine as soon as I started paying I had issues. I thought this was to speak to customer service as I've msgd countless times with no help from Adobe.

901 Messages

 • 

11.1K Points

3 years ago

Angela, 

Customer service is Adobe sales.   They won't have tech support there.   We are not from adobe but we are knowledgeable and very experienced with Windows and Photoshop.  Most of us are actual techs like me.   This is the best way to get help.   The only time I have heard about your type of problem is if there is malware slowing down your application.  Please do a virus scan and a malware scan and report its results to me.   Thanks.   

Again - we need your operating system and version of Photoshop.   We need that in case you need to uninstall/reinstall the program.   Tell me if you registered the product with Adobe when it said "register" in the software setup.  If so, you will have an Adobe product key number to reinstall it.   If you registered the product, I will give you a link where you can retrieve that software key.  

The mcse in my name means, Microsoft Certified Systems Engineer.   I can help with Windows 10 if needed.   Also, in Windows 10, there is a reset for some software and Windows.   We'll see if it works for your Operating System.  We need to check that before anything else.  

Now, first thing is first:   Could you please scan for viruses and malware?   

Steve Lehman, mcse   

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

3 years ago

Hi Angela, I don't see any contacts with customer support. I've asked an agent to reach out to you directly. Please add your phone # to your adobe account if you want a call back to try and solve. One thing that might help us help you here would be if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging