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15 Messages

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490 Points

Thu, Jan 17, 2019 4:34 AM

Photoshop: File saving extremely slow in 20.0.2

Just updated to 20.0.2 and while it appears to have fixed the freeze on sleep problem, file saving is now extremely slow.

It makes no difference if it is a single layer photo or multiples of any type of layer.  Document size 208Mb and file type is TIFF. Compression is set to none

The document is slow to save from the very start of the saving process and what would take approx 1 second now takes up to 5 minutes.

No settings in Photoshop were changed between updating versions.

The hard drive is less than a year old and has over 1TB free space.  I use separate disks for application, data, scratch.

Responses

Adobe Administrator

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15.1K Messages

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288.4K Points

2 years ago

Have you tried moving your preferences folder to the desktop and start Photoshop with fresh prefs to see if that makes a difference?

That's very strange that Save is slow now. I have one other report on Mac that says Open is really slow after the update, but I'm not seeing a consistent pattern.

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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490 Points

Thanks Jeffrey.

What I found so far...

I rolled back to CC2018 from CC2019 due to the freezing on sleep bug. I kept both versions installed. I then added the CC2018 as an external editor in LR to ensure that I could still edit and launch from Lightroom.

When the freeze bug was fixed, I updated to 20.0.2 and started editing again, opening from Lightroom.  I continued editing images that I had started in cc2018 and noticed that the save times were incredibly slow, very frustrating.

I then started editing new images (opening RAW files from lightroom) and noticed that the save times were incredibly fast.  I had changed no preferences/setting/locations etc.  I switched back to editing files I started in CC2018 and the slow saves returned.

When you open a RAW file from LR to edit in CC2018 (when as added as the 2nd external editor) LR first creates a TIOFF file, then opens that TIFF file in PS for editing.  When you do the same with CC2019 as primary external editor, the RAW file is opened in Photoshop.  When this happens, the saves are much faster.

 Not sure if this makes for an LR or PS issue though it seem it may an LR problem.






2 Messages

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116 Points

Hello! Has anyone had this problem... release 21.0.1 when I updated, all of my files when I save get hung at 99% for about 60 seconds before the file finally saves. It is annoying as you can't do anything else till it finishes. I started right away when i updated from the last release. Just wondering if it is happening to anyone else and if there is anything I can do about it? Thanks in advance.

22 Messages

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540 Points

I have found this to be the case- for me anyway- when the "Disable Compression of PSD and PSB Files" checkbox in Preferences->File Handling has been unchecked. The compression causes this. Check this and that delay has gone away for me. Of course that will blow out your files sizes.

4 Messages

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152 Points

a year ago

I have the same problem, maybe not hitting the 5 min mark, but due to several losses of files because I didn't save, I got into a habit of constantly ctr+S which is now really slowing down my work process since I constantly have to wait for it to finish saving until I can continue to work..

Adobe Administrator

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15.1K Messages

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288.4K Points

Is background save enabled under Preferences > File Handling?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.1K Messages

 • 

288.4K Points

Are you saving to a server or external drive? Does saving to the local drive (e.g. the desktop) save at normal speed?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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152 Points

Yes background save is enabled. 
I did a test with the same image, saving on my internal hdd takes 3 seconds, my internal ssd also 3 seconds but saving on my external hdd takes 11 seconds.
So it has to have something to do with saving on an external hard drive. I do work like that for years now, never had a problem with it. Just thought it might be my new usw hub, but switching from that to a usb port on my laptop just takes off about 1 second, so that's not it either. I can't tell how fast it was before, but I know it never hindered me in my workflow which it now constantly does.

Adobe Administrator

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15.1K Messages

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288.4K Points

Does it stall on 99%? What format is the drive you're saving to?  (APFS, HFS+, NTFS, FAT etc.)

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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152 Points

Yes, exactly. It jumps right to 99% and gets stuck there for a while. I'm on Windows 10 and safe to a NTFS formatted drive.

1 Message

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80 Points

Running 20.0.4 and getting similar issues. PNG saves of ~2,000x2,000 images take 10-15min when it used to take 1-2min

8 Messages

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134 Points

Same for me with Photoshop 21.0.3 and the earlier v. 20.0. x versions too - saving to the internal SSD drive on a Macbook Pro less than a year old, 32GB RAM, 2.9 GHz Intel Core i9 processor, with about 1TB free. Tiffs and PSD files hang at 99% for ages and sometimes it crashes so my last changes aren't saved. I also have to now hit the PS icon after I click Edit in PS from LR, it doesn't automatically take me to PS. Slowing down my workflow.  Very frustrating. 

1 Message

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60 Points

10 months ago

Same problem - extremely slow saving. I'm working on native PSD docs. They are about 15 mb. One file has 10 artboards, 1000 x 1000 px, 72dpi. PSD 21.02 running on imac mohave 10.14.6. 16 gigs RAM. I have not updated to the next ios due to warnings that CC apps do not like the new update. These saves should only take a few seconds. 

48 Messages

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1.3K Points

10 months ago

I am having a similar problem with Photoshop v21.0.2 on Windows 10 when saving to an internal hard drive.  Progress goes almost instantly to 99%, then stays there for between 30 and 60 seconds before the save operation completes. My file sizes are not very large, typically 200 MB.  This is a only problem I have noticed since upgrading from v20.0.6 few days ago.

27 Messages

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478 Points

Yeah! Me too I've won also this problem with the PS2020 (at now Photoshop v21.0.2 on Windows 10). Doc around 100Mb, 1 sec to arrive to 99%, 39sec! to complete the savage. With the good PS CC 2019 was always under 10sec.

49 Messages

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756 Points

10 months ago

Same here with 21.0.2, save is incredibly slow, just sits at 99% for ages. Does eventually save but it's massively slow, really interrupting workflow (deadlines! deadlines!).

Edit: I’ve just installed 20.0.8 and tried the same files and they save quickly without getting stuck.

MacOS 10.13.6

Adobe Administrator

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15.1K Messages

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288.4K Points

9 months ago

Do you see this slow down with all files? Or specific files/file types?

Sr. Product Manager, Adobe Digital Imaging

27 Messages

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478 Points

9 months ago

Regarding me I see the problem especially in .TIF files with a lot of layers.

1 Message

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60 Points

9 months ago

Saving as PNG is when I've noticed the slow down.

13 Messages

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200 Points

9 months ago

I'm having this same problem when saving PSDs on Photoshop 21.0.2 on a Mac with OS 10.15.2. Saves the first 99% in a very few seconds then takes minutes to finish saving. It's killing my productivity. HELP!

Adobe Administrator

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15.1K Messages

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288.4K Points

9 months ago

If you're on macOS 10.15 Catalina, are you saving to an external drive formatted for ExFAT? If so, try saving to a drive formatted to NTFS or another macOS native format. https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#SavingdoesntcompletewhensavingtoanexFATformatteddrive We are working with Apple to address this issue.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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246 Points

8 months ago

Same for me. Windows, saving to internal HDD drive, PS 20.0.3. PSD files from 0,5 to 2 GB. The same file saves in few seconds, and 5 minutes later it's stuck at about 80% and saves for 1-2 minutes.
It's happening since PS 20.0.X.

27 Messages

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478 Points

Yes, I confirm again the same also with the lastest version of PS, always on W10. File on internal SSD  M.2 NVMe. Saving time of the file too long... 0%-99% 1sec, but later stuck at 99% for dozens of seconds...

15 Messages

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490 Points

8 months ago

My solution.  Upgrading to 20.x did nothing.  I use TIFF file format NEVER psd.  Settings for save are image compression = NONE,  Layer Compression = RLE.  I got limited success using PSD with compression disabled, but the best results came with upgrading to v22 and using TIFF.  Benefits of TIFF, same in PS as using PSD, zero difference, just faster.  Compatible with more image software than psd (which is why Adobe like you all to used psd).  PSD in PS is slower, less compatible (= propriety).  I'm currently , as of today, running PS 21.0.2 20191122.r.57 2019/11/22 in TIFF and its fast.

27 Messages

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478 Points

Guy you are a genius!!! Thank you! Me too use already the .TIFF, but the saving time of the file was too long, but... I had set the .ZIP compression, with RLE 5 sec for a multi layer file. Now it's accettable for me! :)

8 Messages

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134 Points

8 months ago

Same for me with Photoshop 21.0.3 and the earlier PS 2020 x versions too - saving to the internal SSD drive on a Macbook Pro less than a year old, 32GB RAM, 2.9 GHz Intel Core i9 processor, with about 1TB free. Tiffs and PSD files hang at 99% for ages and sometimes it crashes so my last changes aren't saved.

It happens whether it's a single layer tiff from my Olympus mirrorless 16MP camera, or a multi-layered PSD file taken with Sony 42MP mirrorless - so relatively small and very large files are both a problem. For tiff files I usually use zip compression. Wondering if I don't compress until the final save if that will speed things up? 

I also have to now hit the PS icon after I click Edit in PS from LR, it doesn't automatically take me to PS. Slowing down my workflow.  Very frustrating.  I'm using  Mojave OS

8 Messages

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134 Points

Update: Saving tiffs without compression seems to go faster. But if I forget to change it at the end, those will be huge files.

15 Messages

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230 Points

7 months ago

Disable compression of PSB and PSD saves files in a flash although my right speeds are 3312 MB/s by CrystalDiskMark.  However, with compression allowed, there was a definite lag but file sizes are half the size when compression engaged.

3 Messages

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82 Points

6 months ago

I have this problem with v.21.1.2 and OS 10.15.4. Compression is off. I save to an external SSD, formatted APFS. Same problem with TIF; PSD; PSB. No difference. Moves to 99% quickly and then takes 30 sec. or more. It is worse with larger files (larger than 1 GB).