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lumper's profile

3 Messages

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110 Points

Mon, Nov 19, 2018 7:37 PM

In progress

Photoshop: "File > file info > Photoshop" does not work screen scrolling

Since the last version, to access the sequence file > file info > Photoshop, does not work the screen scrolling to see the history.

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

a year ago

This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

Sr. Product Manager, Adobe Digital Imaging

171 Messages

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4K Points

2 years ago

Yes, I've been able to replicate this problem. It doesn't happen when trying the same on PS CC 2018 (with the same file), so I guess it must be something about CC 2019. To try this, history logging must be activated in Preferences and the file must have a history long enough to be scrolled, of course.

171 Messages

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4K Points

2 years ago

Something extra I just noticed - on top of the above, the Up/Down cursor keys don't seem to work anymore in text fields (in File/File Info). For instance, if you have many keywords (enough of them so that they don't fit in the normal view), you can scroll up and down using the GUI's clickable arrows, but pressing the up/down cursor keys (in the physical keyboard) to move through the list won't do anything (it works with CC 2018, not with CC 2019).
The same applies to other multi-line fields in File info when using PS CC 2019.
I don't use File Info so it's not really a problem for me, but I'm sure it will be a nuisance for other users.
(I am using Windows 10 and the latests PS CC 2019 update at this moment, 20.0.1).

Adobe Administrator

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15.9K Messages

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295.3K Points

2 years ago

Hi Lumper, not sure I completely understand what you're describing. I can scroll the Photoshop History panel just fine in the File Info dialog. Are you saying you can't select the text?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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110 Points

2 years ago


Hello Jeffrey Tranberry. Excuse my English, I am using an automatic translator. I can not scroll in this panel nor can I select the text. And as I am reading comments from other users, the same problem happens to me.

171 Messages

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4K Points

2 years ago

Don't worry Lumper, the same issue has already been reported here:

https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2019-problem-with-file-file-info-when-t...

I think it's the same one and it's already in progress. Anyway I'm going to add a short video to that other thread, just in case the problem is not clear.

Adobe Administrator

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15.9K Messages

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295.3K Points

2 years ago

Thanks. Yep. I have all 3 behaviors logged. Can't arrow, can't select history text (Mac/win), Can't scroll history (win)

Sr. Product Manager, Adobe Digital Imaging