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2 Messages

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80 Points

Fri, Oct 30, 2020 9:35 AM

Photoshop: File > File Info... does not open

Archive/Fileinfo does not open in neither PS2020 or PS2021 for me, is it a known problem for these versions? It previously worked in PS2020 for me but stopped working after some update during the last months. I'm on MacOs Catalina 10.15.7.

Responses

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

It works here. Does Export As or the Home Screen work for you?

Try restoring your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

80 Points

Hi Jeffrey, thank you very much for your reply!

I have now done the Manual method (copied the settings folder); Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings, and reopened PS but it unfortunately still doesn't work.

Yes I can use Export As and I see my Home Screen.

Do you have any other thoughts or suggestions?

Kind rgds Anna

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

Only thing I can think of is a damaged install. I would suggest uninstalling and trying to reinstall: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html If that doesn't work, we can have you work one on one with support.

Sr. Product Manager, Adobe Digital Imaging