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Adobe Photoshop Family

2 Messages

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200 Points

Tue, Oct 8, 2019 12:22 PM

Closed

Solved

Photoshop: File extension (ex. jpg) not changing during format change after upgrade to macOS 10.15 Catalina

Photoshop 20.0.6 file extension (ex .jpg) not changing during format change on macos Catalina.

Responses

Official Solution

Adobe Administrator

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14.8K Messages

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285.4K Points

a year ago

Update to Photoshop 20.0.7. The file extension is now hidden by default but will automatically match the format selected in the Format pop-up.

Additional details here: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#FixedIssues

If you've accidentally saved a file with the wrong extension, see this document for how to determine the true file type and rename it: https://helpx.adobe.com/photoshop/kb/determine-the-file-type-of-a-document.html

Sr. Product Manager, Adobe Digital Imaging

12 Messages

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354 Points

This is great stuff.

Champion

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3.1K Messages

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55.9K Points

a year ago

This is a known issue. It's always a good idea to read this information before you update your OS.

https://feedback.photoshop.com/photoshop_family/topics/adobe-compatibility-with-catalina

Johan W. Elzenga,

http://www.johanfoto.com

2 Messages

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112 Points

a year ago

This reply was created from a merged topic originally titled Photoshop: Not saving a.PDF after update to macOS 10.15 Catalina.

Since I updated MacBook Pro to OSCatalina and also Photoshop to latest version 20.0.6 (both same day) I cannot save any file to pdf format well. And by well I mean that every time I try to save any file to pdf what it does is save it with a .psd extension (but it is actually a pdf). Thing is I already lost to layered master Psd files because of this bcause when it asked to rewrite the file at saving (thinking it was an old pdf) I accepted. Meh! I lost the original.

Alex

15 Messages

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372 Points

a year ago

This reply was created from a merged topic originally titled Photoshop not saving to selected file extension.

It appears that with yesterday's installation of Catalina on my Mac, Photoshop is not saving to the proper file format.  When attempting to save a .tif file to a save as .jpg file, I choose the JPEG file format in the dropdown menu, but Photoshop doesn't recognize this and saves the file as a .tif file, then sends me a warning message asking if I want to replace the .tif file with the new one.  I have to manually delete the .tif extension and type in .jpg for the file to be saved to the proper format.  Many times, and this was well before installing Catalina, Photoshop also saves a file to a previously opened folder rather than the one I am working on, and I have to search for the saved file.  MADDENING!  I did see several posts regarding the file save issues, but this has only happed to me since installing Catalina yesterday.

12 Messages

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354 Points

a year ago

What the hell is going on. This will delay my work tremendously. Is there any PLUG IN to help with this failure?

Champion

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3.1K Messages

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55.9K Points

No, you will have to wait for an update. This is why it is so important to first read the info on compatibility issues and then decide if you upgrade your OS or wait till these kind of problems are solved.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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372 Points

Johan -- as far as I know, my DAP program is 64 bit compatible, but it seems to be the WINE wrapping that's causing the problem.  Who can determine all of this on every piece of software one is running before updating??  I like to keep my computer up to date for security reasons, so I always install the new operating systems when they come out...and I don't like to be thought of as being stupid for doing this -- who can keep up with all of the rapid-fire changes in technology unless you're in the industry that's creating them?  It should be the job of the software developers to keep their products updated, not mine -- they're the ones making money, and I'm the one spending it.  DAP is 64 bit, but WINE is not, so the conflict is there.  DAP is trying to make their program useable on a Mac, so good for them!  It works well, and I like the software and will find a way to use it if I have to boot from Mojave installed on an external disk until the update comes!  HAVE A GREAT DAY!

15 Messages

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372 Points

And who would have ever thought that installing Catalina would cause this problem with Photoshop?  Where would one even begin to check for this type of compatibility issue?  I update when the new operating systems come out for security reasons as well as bug fixes regarding current issues, so who knows what will happen after installation of a new system...only the tech gurus can fix these things.

23 Messages

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400 Points

I have to agree with Barbara—as a customer it shouldn't be our job to play guinea pig for Adobe. It should be Adobe's responsibility as developers to be aware of up and coming updates to OS's and review BETA copies of that OS for any possible incompatibilities before they become issues. I understand that in an imperfect world some things are apt to slip through undetected (which happens way too often) however to make the statement "This is why it is so important to first read the info on compatibility issues and then decide if you upgrade your OS or wait till these kind of problems are solved"—this is just a cop-out. If you know of certain issues, we should be notified through our Adobe CC subscription in a popup message.

Champion

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1.6K Messages

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28.1K Points

Folks, you never, EVER do a day one major OS update if your job depends on your machine running smoothly. For months, all over the internets, it's been strongly advised to not install Catalina if you don't have to.

6 Messages

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184 Points

a year ago

This reply was created from a merged topic originally titled Photoshop documents no longer opening in iOS Catalina.

Could not complete your request because it is not a valid Photoshop document."

I'm getting this error when trying to open Photoshop documents in newly updated iOS Catalina


Adobe Administrator

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14.8K Messages

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285.4K Points

You are accidentally saving files with the wrong file extension because an issue in Catalina. See the Save As section here: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#Filenamingoptionsdontworkcorr...

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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184 Points

Hmm, that doesn't seem to be the issue on my end. I'm saving it as a PSD, but when I go to reopen the file it does not open and gives me that error. 

12 Messages

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354 Points

That way this complain os about, you have to save .jpg, .psd etc manually.

6 Messages

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184 Points

ok! i found a work around: when on this screen, unclick Maximize Compatibility and it works! 

6 Messages

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184 Points

Hi Axel, I think i was having a different issue from other folks. My issue was with files created before the upgrade to the new iOS. When I would open and try to save them (manually or otherwise), they would not open again. I just found that if I manually saved, AND turned off Maximize Compatibility, then I was able to reopen files. 

534 Messages

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12.2K Points

a year ago

Just saying. . .

Whilst I acknowledge that this isn't the same problem that Mac users have with Catalina and Photoshop, I'm beginning to question the whole updated iOS 13 in relation to file compatibility
within Apple system.

I'm having huge problems with www.icloud.com not being able to read .jpg or .jpeg files from photos edited in Photoshop. It doesn't matter which way I save the photos, whether using Save As, etc. or where I source the original photos from. 

Any iphotos which I've downloaded to my Windows PC from www.icloud.com and which I've edited in Photoshop and then re uploaded to www.icloud.com will not open on my iPhone or iPad. 

I know it's not Photoshop, because I can't use any .jpg / .jpeg photo files from any of my Canon or Sony cameras, which I've uploaded to www.icloud.com  My iPhone and iPad Photo App will display the error message: Cannot open the Photo.

I have been helping Apple Engineers for two weeks with this problem of Photos App not being able to open photos on iPhone or iPad. We've had screen shares, file shares, with me listing step by step for them to reproduce the problem and they can't find anything. Today, as a last resort, we shared a logging session where I uploaded a saved edited Photoshop .jpg file to www.icloud.com and my Photos on iPhone 'Could not load Photo'.

For those Mac/Catalina users I have found this Apple support site, which may be of help to you if you have problems with file extensions: Formats compatible with macOS Catalina - These video, audio, still-image, and container formats are compatible with iMovie on Mac computers with macOS Catalina:
The link for full explanation:  https://support.apple.com/en-us/HT209029

Cheers

2K Messages

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35K Points

a year ago

> I have been helping Apple Engineers for two weeks with this problem of Photos App not being able to open photos on iPhone or iPad.

No wonder they've not found time to call me for a session. They're too busy with you. (sigh) iPad OS isn't able to preview files in folders that are on my iPad and have never been a problem before. Airdrop is barely even working at all. One file up or down at a time is okay into photos is okay, but not folders, even small ones, into Files or shared from Files.

 I updated to iPad OS for the sake of using a portable drive with it, and it appears by gaining that, I sacrificed the ability to even see the files in folders  that have more than 100 files in them.

All the problems with the latest updates aren't just Adobe's. I'm sorry you're in trouble with it. I'm relieved that I'm not alone  so the engineers can't simply dismiss me—even if they don't call back to make an appointment as promised. They're obviously very, very busy!

12 Messages

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354 Points

a year ago

hahaha

534 Messages

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12.2K Points

a year ago

 > I updated to iPad OS for the sake of using a portable drive with it, and it appears by gaining that, I sacrificed the ability to even see the files in folders  that have more than 100 files in them.

Ahh Cristen, it's a nightmare for sure!  I'm sorry Apple Engineers haven't been in contact with you. I have come across so many problems with file formats, photos, notes and today alone I've sent another 3 files to Apple Support. I've got an open link with them for 7 days so I guess they might be taking the issue seriously.

The iOS 13 upgrade has really caused issues with file incompatibility.

Thank heavens I don't own a Mac!  Sorry Mac users! I sure feel for you with the issues your having with Catalina OS

15 Messages

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372 Points

The problems seem to be different for different users.  I started out on Windows and switched to Mac and would NEVER go back to Windows.  My problems with Catalina are really quite small, and I'm certain that they will be resolved between Adobe and Apple, and the developers, in a reasonable time.  HAVE A GREAT DAY!

1 Message

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80 Points

a year ago

For now, as a quick workaround, File>Export>Save for Web (Legacy) - Cmd-Opt-Shift-S still keep the .jpg extension.

1 Message

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60 Points

a year ago

File>Export>Save for Web (Legacy) - Cmd-Opt-Shift-S doesn't work for me. I just chatted with Photoshop. This is a known issue and for now the workaround is to  manually add the extension in finder. Fun times! They are working on a fix.

1 Message

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80 Points

a year ago

You can type the extension in yourself when saving the file.  Make sure you choose the correct file format in the pulldown menu.

3 Messages

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96 Points

a year ago

This reply was created from a merged topic originally titled when saving a pdf it saves a psd instead.

I'm trying to save a pdf from Photoshop. I have the latest version of Photoshop, but just upgraded to Catalina (I didn't see anything warning me not to upgrade yet). When I save as, I drop down to pdf but the file ext doesn't change from psd and it saves to a psd file. If I try and open the psd file it gives an error. Anyone had this problem?

2 Messages

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110 Points

Everyone has this problem Kate... :/

15 Messages

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372 Points

Kate -- the drop down selection menu isn't working right now, but Adobe is aware of the problem.  Just delete the .psd file extension in the save as box and type in .pdf, or whatever file extension that you want...that should work for now...at least it works for .jpg and other file extensions.  Files seem to not be saving to the correct place, either, so watch out where your files are ending up!

12 Messages

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354 Points

Still the file extension (ex. jpg) not changing during format change. You have to add the file extension manually.

3 Messages

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96 Points

Thank you!

15 Messages

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372 Points

You're welcome -- HAVE A GREAT DAY!

1 Message

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62 Points

a year ago

I am also having this issue, and its driving me crazy.