34 Messages
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516 Points
Fri, Mar 6, 2020 8:34 PM
Acknowledged
Photoshop: Eye dropper freeze with multiple images
Two images open. Eye dropper tool. Info pallet reads image that has the focus. If you click and hold on the other image to get a reading Photoshop freezes. Happens every time. Tested on two Apple computers. Photoshop 21.1.0 OS X 10.14.6
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3 months ago
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harold_strak
2 Messages
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70 Points
10 months ago
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david_remington
34 Messages
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516 Points
10 months ago
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harold_strak
2 Messages
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70 Points
10 months ago
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Laurent Bazart
4 Messages
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102 Points
4 months ago
Same problem here, thank you for your tip, David! I'll try to downgrade 21.1.0 to 20.0.3.
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
4 months ago
@david_remington and @harold_strak I'm not able to reproduce this problem.
If you reset your prefs by moving the Photoshop Settings folder out using these instructions, does it work correctly? https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If the problem persists, can you make a screen recording of your steps? There may be some subtlety to what you're doing?
A sample process while the spinning cursor is up may also help. https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
Sr. Product Manager, Adobe Digital Imaging
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
3 months ago
Sorry. I'm not able to reproduce. I've made a movie of what I'm doing and seeing here:
https://shared-assets.adobe.com/link/3afa1801-02e0-4668-47a1-eb9dbcf73ecc
Let me know if I'm doing something different than what you're doing or make a similar video so I can see what's happening. Thanks.
Sr. Product Manager, Adobe Digital Imaging
6