julie_stiltner's profile

175 Messages

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3.3K Points

Mon, Apr 1, 2019 1:26 PM

Photoshop extensions

I downloaded extensions and plugins from Adobe Exchange and I cannot find them.  Apparently someone deleted my question. 

Can someone please help me I have Windows 10, PS CC 2019

Responses

603 Messages

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13K Points

2 y ago

Hi Julie,

Here is a link for Troubleshooting problems with Adobe Exchange extensions etc. I've found this very helpful in the past and I hope it helps you.

https://helpx.adobe.com/exchange/kb/troubleshoot-adobe-exchange.html

603 Messages

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13K Points

2 y ago

"Then it says to uninstall it and I have no clue where it is.  The only way for me to uninstall it is to do it through the exchange but that is not working." 

Julie - do you mean the uninstall/install button is not working on your Exchange page? ....... or is the page not working?

To uninstall your extension you need to go to your Exchange page, that is where you'll find your extension.

Close all Adobe applications and reinstall your extension. 

Next to the extension there should be an Uninstall button to remove the extension. Wait for the button to change to install and click to reinstall the extension.

Hopefully someone can help you with this issue. I've found another link for Add-on problems

https://forums.adobe.com/docs/DOC-6306





Champion

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1.7K Messages

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29.8K Points

2 y ago

You might need to log out and in from the CC app, if you haven't already. 
Also, if you're using the Anastasiy extension manager, you'll probably need to contact them for tech support.

1.2K Messages

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18.3K Points

2 y ago

You CANNOT use Extension Manager, it is obsolete. Delete it from your computer. Extensions are ONLY installed via the website/CC app.

Extensions can be auto-install or manual, depending on how the developer sets them up. There should be instructions on the website and a link to manually download.

175 Messages

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3.3K Points

2 y ago

I give up, no one at Adobe wants to help with this and the three extensions I am trying to get must be obsolete because several others could not get them installed either.  

Thank you very much Rosa and David for trying to help me.  I truly appreciate it!


603 Messages

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13K Points

2 y ago

You're welcome Julie and I'm sorry that your issue wasn't resolved.