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wally_nussbaumer's profile
wally_nussbaumer
250 Points

21 Messages

 • 

426 Points

Sat, Dec 27, 2014 12:00 AM

Photoshop: Error: Extension not properly signed on start-up

CC keeps telling me " the extension could not be loaded because it was not properly signed" Why? Also when I go to contact Adobe, I get directed to the Danish site, again Why?

Problems

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Updated 

5 y ago

1.2K

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Official Solution

JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

6 y ago

See this document for troubleshooting: https://helpx.adobe.com/photoshop/kb/extension-not-properly-signed.html

Note: You can see what extensions are installed and the path to those extensions by selecting Help > System Info... (scroll to the bottom. Extensions are listed last).

Sr. Product Manager, Adobe Digital Imaging

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JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

6 y ago

Hi Wally,

I'm also helping you on the Facebook page.

Sr. Product Manager, Adobe Digital Imaging

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wally_nussbaumer

21 Messages

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426 Points

6 y ago

talking to you on FB

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JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

6 y ago

Sounds like uninstall/reinstall fixed this.

Sr. Product Manager, Adobe Digital Imaging

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wally_nussbaumer

21 Messages

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426 Points

6 y ago

Yes, but created another problem with CS6, can't get CS6 to update apparently update is checking CC rather than CS6

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JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

I'm helping you on the other thread.

Sr. Product Manager, Adobe Digital Imaging

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6 y ago

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lp342

3 Messages

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80 Points

6 y ago

Hi good day, I'm having a similar problem where as everytime I log into Photoshop CC 2014.2.2 I get a message saying " the extension could not be loaded because it was not properly signed"



Can you help me with this?

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jim_boyd_7048102

1 Message

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60 Points

6 y ago

I get the exact same thing. Seems like everything I use works however.

Please help!

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lp342

3 Messages

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80 Points

6 y ago

I uninstalled it, and downloaded another copy from prodesigntools.com and now it works perfectly. Try that.

Also, when updating, let it update directly from photoshop itself, dont download offline updates.

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haydex_kadhim

1 Message

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60 Points

6 y ago

I have disabled the libraries panel from Window > Libraries and the error is gone.

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lp342

3 Messages

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80 Points

6 y ago

I didn't have to disable anything, just reinstalled it with a fresh copy of cc from prosesigntools.com and it worked flawless

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mostafa_aiad

1 Message

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10 Points

6 y ago

i have found a solution
just go to preference---- plug in ---disable - allow extension to connect internet

i did it successfully on my mac

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nazar_mk

1 Message

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60 Points

it works with me too on my macbook pro.

Thanks Mostafa Aiad

Like

6 y ago

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kaitlin_kurysko

2 Messages

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70 Points

6 y ago

Hi Jeffrey - how is this reported? I see this error message but the path is not indicated in the dialog. Where do I find this information?

Thanks!

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kaitlin_kurysko

2 Messages

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70 Points

6 y ago

Hi Jeffrey - how is this reported? I see this error message but the path is not indicated in the dialog. Where do I find this information?

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ludovic_piquet

1 Message

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60 Points

5 y ago

So how do we sign our extension we build ??

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vicki_wert

2 Messages

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82 Points

5 y ago

This reply was created from a merged topic originally titled Photoshop CC 2015 launch error %CC_START_PANEL_NAME extension could not be loaded....

Photoshop CC 2015 running on Win7 64 bit gives error on launch. How to fix this?

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