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147 Messages

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3K Points

Fri, Nov 22, 2013 5:19 AM

Photoshop error at Startup

I was giving a lecture to the American Society of Media Photographers last night. There were 85 in attendance.

We set up before the audience arrived, launched Photoshop CC, set our projector and panels, tested the demoes, then quit. We didn't have a WiFi connection.
Everyone arrived. I began my presentation and Photoshop CC would launch and then gave me an error message (I wish I could remember. I was frantic). We launched and relaunched several times with no luck. People started handing me their phones as WiFi Hotspots, in case the error was (crazily) related to the Cloud and a connection (the word connection was in the error message.)

No luck.
Someone ran next door to get a neighbor's WiFi password. We tried and Photoshop opened, let me seem to open my image—the image never showed. Quit, reopened, original error returned. Back to square one.

I tried to open CS6 instead. Same error!
We launched with prefs reset, plug-ins off, etc.

A lady from the audience gave me her laptop, using CS6. No problems. Thank God.

On the drive home, I pulled over and tested Photoshop again in a parking lot without wifi. It worked like a charm.

So, there are 85 media photographers scared to upgrade to CC because of what they witnessed. I told them I would forward your response to elevate their fears.
And mine.

:-)

Responses

147 Messages

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3K Points

7 years ago

Mac Error Logs (4 separate attempts)

11/21/13 6:49:54.085 PM Adobe Photoshop CC[759]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: mach-o, but wrong architecture

11/21/13 6:49:54.088 PM Adobe Photoshop CC[759]: Error loading /Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: dlopen(/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture

11/21/13 6:50:08.511 PM Adobe Photoshop CC[833]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: mach-o, but wrong architecture

11/21/13 6:50:08.512 PM Adobe Photoshop CC[833]: Error loading /Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: dlopen(/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture

—end—

15.1K Messages

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195.8K Points

The console errors sound like you have a corrupted binary, or a bad install of some scripting additions. But those aren't related to Photoshop as far as I know.

And the exact wording of the error message would help...

147 Messages

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3K Points

Where/how could I look up the error message I received in the logs?

147 Messages

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3K Points

Chris, do you know how I could recall the error message using the logs?

15.1K Messages

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195.8K Points

You usually can't - you need to actually launch the app to get the error.

147 Messages

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3K Points

7 years ago

And this:

11/21/13 6:52:50.328 PM Adobe CEF Helper[368]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

15.1K Messages

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195.8K Points

That is for another app, not related.

147 Messages

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3K Points

7 years ago

These errors showed at each failure:

11/21/13 6:52:59.861 PM Adobe Photoshop CC[380]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: mach-o, but wrong architecture

11/21/13 6:52:59.862 PM Adobe Photoshop CC[380]: Error loading /Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: dlopen(/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture

15.1K Messages

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195.8K Points

Again, that is about scripting additions from the OS, they don't have anything to do with Photoshop.

147 Messages

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3K Points

7 years ago

OS 10.9 Mavericks, by the way.

147 Messages

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3K Points

7 years ago

Here's a new one:
11/21/13 6:54:19.860 PM Adobe Photoshop CC[444]: *** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1265/Menus.subproj/NSMenu.m:865

15.1K Messages

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195.8K Points

That indicates a problem in the OS menu code, but could also be related to a third party plugin error, or an error in a utility that adds or modifies menus.

147 Messages

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3K Points

7 years ago

And finally, these:

11/21/13 7:02:05.876 PM Adobe CEF Helper[740]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

11/21/13 7:02:06.402 PM Adobe CEF Helper[739]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

15.1K Messages

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195.8K Points

Again, that is for a different application.

147 Messages

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3K Points

So, nothing here about Adobe Photoshop?
Photoshop crashes, generates Photoshop console code, but no relationship?
It seems to me that if photoshop doesn't launch, that's an issue. It's obviously a rare bug. I've installed nothing new. It worked then it didn't, in the same environment under the same conditions.

The only difference was I was no longer in an operational WiFi.

15.1K Messages

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195.8K Points

A crash would generate a crash report (and previously you said just an error). You can find old crash reports in the system log directories.

Yes, Photoshop will tell you a lot about problems - but that doesn't mean they print to the console...

147 Messages

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3K Points

7 years ago

Might THIS be my issue?
App Napping?

http://www.tekrevue.com/tip/disable-a...

15.1K Messages

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195.8K Points

AppNap shouldn't be an issue at launch.

147 Messages

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3K Points

7 years ago

THIS was my error:
"Could not complete your request because of a program error"

15.1K Messages

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195.8K Points

That could mean many things, unfortunately. The PSErrorLog.txt file in your Photoshop preferences folder may have details about the error.

147 Messages

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3K Points

7 years ago

I've since updated Java, and disabled OSX Mavericks "app napping" for Photoshop.
Fingers crossed.

15.1K Messages

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195.8K Points

What does Java have to do with Photoshop?