Photoshop: Error at loading of ippCV library

Time for a new computer I think...

Do the patches work for anyone?

Do the patches work for anyone?

So far they work for me (Win10).  No telling when Adobe will start refusing to install on those systems though.  I've been trying to update my CPU (next rev up supported in my system has the right features), but it's been a nightmare as the BIOS update I need for that CPU bricks my main board.  Can't shell out another $1000 for a new system, which would cause me to also loose a lot of other needed SW that won't re-install in win10 anymore.  This whole thing really is a ridiculous pain.

Isn't there a patch to deal with the error so these old machines will work with the latest Ps?

Where are the links, anyone know?

No. And you need to check the "Use By" dates on the stuff in the fridge as well.

If you take the time to read all the thread above, look for the information from a couple of Adobe people, which will give you the reason why what you want is not possible.

A while back, when Ps released the updated version, there were a couple of links (and what was the selected answer to this question) that never went anywhere but people talked about it working. 

I read it all a while back, but not recently. The cheese went moldy, eh?

Oh well, roll on Christmas - building my new machine on the big day.

Merry Christmas everyone!!

@Fredhooper2020  

Really a shame, a total lack of seriousness 

@Fredhooper2020 

@hecfran

It is really a shame that you both (1) seem to think that you are the center of the universe, and (2) do not bother to read the rest of this thread to learn the reasons that you will never get internal corporate information before it is made public.

Draw it as you want, in this they were wrong and wrong. When they want to sell you a product they send a personalized letter to each one,
 here only  want it is that before installing it they say that this or that thing is needed and beforehand, 
DO NOT INSTALLING THE PRODUCT, DELETE THE PREVIOUS AND THEN FIND OUT THAT IT DOES NOT WORK
If that's right for you, well, we see things in a very different way.
Ah, I am not the center of the world, (It is adobe the center of world) I just a user who pays his subscription and has every right to comment and ask for respect.

Have either of you read the following?

https://helpx.adobe.com/photoshop/system-requirements.html

So, what you are implying is that before every update the user should go read that first?  After years of Adobe checking if your system satisfies the requirements and not doing an update if it doesn't.

Any prudent computer user knows to check before jumping in. It's kind of like getting into a canoe: if you run down the dock and jump in, you probably are going to go for a swim.  Same thing with making backups before making any major changes. It is the USER who cares most about his computer and data, and who has the last opportunity to avoid disaster, who should be careful to check before blindly doing any major changes! No software company can possibly be able to know in advance what configuration each and every user might have, or to tailor their software for an infinite number of variations.

So, what you are implying is that before every update the user should go read that first?  After years of Adobe checking if your system satisfies the requirements and not doing an update if it doesn't.

Except Adobe did not check and did not notify users before this install.  Just a cryptic failure message with no real explanation when the program tries to run and dies.  Many users spent a lot of time and got little info from customer support, except to be finally told not compatible with your processor with no real explanation.  Almost all the info here about what the problem is and mitigations was discovered and disclosed by users, not Adobe.

@DGrainger Applause, Adobe employe of the Month, you've already earned a small picture at the company.

@DGrainger 

Could you stop posting this nonsense?

I wish to you (in fact not really) that one day barrier will appear unexpectedly just inside your car while you are driving - guess you'll find that funny.

To me this issue looks like a mistake, and not intencional decision at all.

Adobe just does not want to acknowledge this.

1. ACC Desktop runs on your computer - it has no problems checking CPU capabilities and marking product as not compatible. It does so if you try to install on Windows 7 for example without any problems.

2. SSE 4.2 requirement on the system requirements page (https://helpx.adobe.com/photoshop/system-requirements.html) was NOT there at the release date - it was added later after tons of complaints from the users.

3. SSE 4.2 requirement at the moment IS ONLY STATED ON THE SYSTEM REQUIREMENTS PAGE IN ENGLISH. For example go ahead and check system requirement in Deutch (https://helpx.adobe.com/de/photoshop/system-requirements.html) or any other language. So who is the center of the universe now? Or everyone else apart from english speaking people have different CC applications?

All your messages here on forums are defencing Adobe and blaming users, which is exactly mimics Adobe's policy.

If their behavoiur is right for you - ok, but it's not ok for many others.
It is a paid product, and when people paying - they want to get finished and supported product, instead they are treated as beta testers.
In short, when you reach Adobe support with any issue, the scenario is like this:

1. We don't have this issue.
2. When you proove (which is not always easy) - oh, we have this issue, but that's your fault: incompatible hardware, software, etc...

3. When you show it's explicitly listed as compatible - well, should work. But it does not!

4. F*ck you we don't care.

@shad0w :  Your post has been tagged as inappropriate... The last resort of someone who lacks the lexicon and the facts is abusive language. You might reflect on Dunning Kruger Syndrome; good description of it in DSM5.

@DGrainger –  Ad hominem attacks are not appropriate either.

I believe you mean well in trying to help other users on this forum, but I don't think blaming customers is the best way to go about it.

What @shad0w and others are right about – and that I concur with – is that Adobe has not handled this situation particularly well.

As with all other Creative Cloud tools (and all other versions of Photoshop), the Desktop app should not allow the download & installation of a new release which will not run on the customer's computer... To allow this is to invite frustration, which is clearly evident on this thread.

It also is true that Adobe did not give notification of the change prior to the 2021 release (as they usually do for such changes), and that the official System Requirements in other languages besides English still do not reflect that SSE 4.2 or above is needed.

Lastly, Adobe's response on the matter is puzzling, as many users have patched their libraries and seemingly have no discernible issues running Photoshop 2021. So more clarity here would definitely be helpful in understanding the issue...

@JeffreyTranberry – Is there anything you can add or help with here? Thanks!

@DGrainger 

Your post has been tagged as inappropriate...

Oh, please don't - this makes me cry.

Come on, are you serious?

Who cares.

The last resort of someone who lacks the lexicon and the facts is abusive language.

Where did you find abusive language?

There is only one word, and that's exactly describes how Adobe treats their customers.

You don't like that word? We don't like that treatment!

As for the lack of facts - there are plenty of them in my message.

Nothing to say in reply?

@Christian Kolbe Hi Christian, how did you bring it to work finally? Kind regards Markus

Who the hell are you to even think it is OK to tell anyone they need to go and spend a not insignificant amount of money to run software that they are already paying for? Not that it is of any concern of yours but my machine is 13 years old, has 2TB of hdd, 8GB memory, Intel Duel core, GT 1030 with 2GB - it is running Windows 10 64bit with Photoshop 2021 and it runs just fine - it is well cared for, but that is only because I can!

Not everyone wants to, or can even afford to (what would it cost me to replace that 2TB of hdd?) keep upgrading their hardware - and they certainly shouldn't be forced to upgrade by software developers - particularly when it isn't totally necessary.

@Loptap   Angry denial of reality is not going to solve your problem. By the way, a 2 TB drive is not very expensive these days!  The drive and graphic card must be about the same age: I would, if I were you, be as concerned about the potential for failure of that drive with loss of all your images.

To turn things around for you "Who the hell are you to even think it is OK to tell " software developers how to run their business?

@DGrainger Loptap is right, you were not only rude but inconsiderate.
In any Latin American country, $ 350 is two to 10 salaries. And you do it like it is stupid who does not change it. That speaks highly of you as a person.
If you are lucky enough to have 5/10 salaries to buy a new equipment, I congratulate you, save something, lest it not even reach you later for the rent.

@DGrainger "To turn things around for you "Who the hell are you to even think it is OK to tell " software developers how to run their business?"

Uh - We are the customers.  duh

@DGrainger – This issue admittedly affects a small subset of customers using older hardware. However, they are still Adobe customers and have the right to give their feedback to the company on this forum.

We (who are trying to help them) really have two options: (1) help them solve the software issue, or (2) politely explaining why that's not possible. Either way, this is their voice to Adobe.

Perhaps $350 (or whatever a new setup costs) might not be a lot of money to you, but not everybody is you.

@ProDesignTools 

Loptap's initial outburst was in response to avincombat, not to me. Avincombat made a valid point that loptap was using very outdated equipment, stuff that does not meet the current system minimum requirements. Loptap then responded with an angry tone TO AVINCOMBAT, to which pepelpz responded saying that I was rude and inconsiderate! Pepelpez even attributes the $350 computer suggestion to me rather than the actual writer, avincombat, who was trying to help!

It is not likely that ANY business would survive by trying to make sure that their software never improved enough to leave the oldest computer out of the game. It is also not appropriate to think that a software or hardware maker choose to keep the systems dummied down for the social purpose of  financial support for the unfortunate poorer.   Progress works upwards and for better, not downwards for poorer.

@DGrainger   Guau!

'not for the poorest' That is, they remain in prehistory, without advanced technology, in short, they are screwed.
Perhaps in other moment you find yourself further down, life is usually very fair.

Thank you, now I confirm what kind of person you are. Negligible.

@pepelpz:

For your information, what you just wrote is called an ad hominem attack, which is prohibited on this forum.

@DGrainger In other words, you discriminate against someone for being poor and then you hide behind the rules. You are also a coward.

@pepelpz: I think that you have totally misunderstood what I wrote! As a result, all of a sudden you have jumped into accusations and class envy!   When I said Poorer, I meant that the Product Quality trend is not towards Poorer Quality. It has absolutely nothing to do with YOU nor your income!  Nobody suggested discriminating against someone for being poor until you did.

Once more: the computer does not give a hoot about the income of its owner.  If the computer is old and not up to running the newer software, that has absolutely nothing to do with you.

Also, once again, kvetching about not being able to run new software on outdated hardware is a waste of time because it is a denial of fact, the fact that the computer cannot do what requires more modern components.

Curious about you new ad hominem attack: how am I a coward because you don't understand that fact?

@DGrainger

""Progress works upwards and for the better, not downwards for the poorer"".

It is your phrase, that progress is not for the poorest and that this is fine, do not try to justify something else with vain words.
Another: the software works well for me, only that your comment is agressive with those who do not work for 'being poor'
And why are you a coward? Well, because you hide behind a rule when you don't like an answer after launching your contempt towards others.

see you never

Obviously you still do not understand what I wrote. Sorry, but this dialogue is not going anywhere useful.

@DGrainger 
CC @JeffreyTranberry 

No you do not understand about what we are talking here
Its a shame for Adobe not to be able to support older CPU.
As I wrote in a former answer
https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5f8f06c2c17a06631eb72c7e?commentId=5f90263f6880ca6552561c56&replyId=5fc74bfe9d08861803366e98
There are only  6 instructions sets (sse4.2 comparing to SSE4.1)  to be implemented by software in case of missing cpu instruction sets.

And you are always answering the same things defending Adobe.
This behaviour of Adobe  is a no go,  particularly with regard to  enviromental aspects.
A lot of electronic waste would be created if all user are forced to buy new machines, instead Adobe is fixing this little problem .

Adobe might have a technical lead - today - but the open source community is cathing up.

I am using Linux because of a similar Microsoft behaviour, and I am using a VM with Windows only for the Adobe products.
Adobe Premiere Pro is loosing the lead against Blender including the satisfaction of the users, and Gimp adds more and more features, f.e.

Guys like you and the Adobe Coder will accelereate the developements of the opens source community. And you can be sure that the open scource community would have been fixed the SSE4.X problem in beetween two days.

Do you now know, about we are talking here?

Everey time we got a uppdate we have the same problem. Just have to waite that som smart guys can fix it.

This should be the task of Adobe but I think we can wait until the end of time.

Adobe have their feet on table, asking "Why don't they just buy a new PC?" Answer: Because we're paying 59.99 £ a month for software which we used to be able to buy outright.

The bigger they are...

Hopefully someone releases some decent competing open-source as in the GIS community. ESRI provides outstanding support because of the competition from open-source QGIS. I can run ArcMap without a problem, even with the license manager open. CC is just a behemoth which I spent more than 15% of my time battling with, closing down apps, disabling processes, disabling features. Yeah it's glitzy but not all that glimmers is gold. GET YOUR ACT TOGETHER ADOBE!! When new competitors arrive at your door, you will be left with few friends in the creative community: except those with deep pockets.

12x59.99=720£ really adobe? really? I bought CS4 for 350£. where's your rationale for cloud only options? and now we have to buy a top spec PC just to use it? It's arrogant, and someone will disrupt you in the long run.

You don't have to buy a top-spec PC in order to use it. Creative Cloud 2021 runs even on an 8-year-old laptop that I have.

The issue here (the topic discussed on this page) generally affects systems at least a decade old.

Still, it would be great if even those computers worked with the latest release... However, last year's version will still run even on those old PCs.