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2 Messages

 • 

82 Points

Tue, Oct 20, 2020 3:48 PM

Photoshop: Error at loading of ippCV library

On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

The operating system is:

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

The hardware is:

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

Responses

2 Messages

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70 Points

a month ago

I have PAID for  PHOTOSHOP 2021 and has downlad it but it comes a message that say see the picture

my computer has following graphic card, why does it not WORK!!??

Note: This comment was created from a merged conversation originally titled Photoshop 2021

2 Messages

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70 Points

a month ago

Error message:

Your application is dynamically linked with Intel(R)IPP libraries version 2020.0.1 (r0x35c5ec66)

No DLL from the list below is found on the system search path:

ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them

OK

Note: This comment was created from a merged conversation originally titled Error at loading of ippCV library

5 Messages

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110 Points

a month ago

I'm really lost here. I tried to go to those links in the first message and neither linked with anything. I'm getting the same error message. How do you fix it?

53 Messages

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1.1K Points

@Richard Lindley   2nd link still there and looks to work for me.  1st link my security had some issue with I think.

4 Messages

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92 Points

a month ago

Pls help me anyone to solve this problem!

Note: This comment was created from a merged conversation originally titled Error at loading of ippCV library

4 Messages

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92 Points

a month ago

pls help me! how i can solve this problems?

Note: This comment was created from a merged conversation originally titled IppCV Library

1 Message

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60 Points

a month ago

I have updated Photoshop to 2021 to find it wont run due to my processor not having SSE4.2 support.  I've a perfectly good processor that has run Adobe products really well for years (Intel(R) Core 2 Duo CPU E8500 @ 3.16GHz, 3166 Mhz, 2 Core(s), 2 Logical Processor(s)).  Its not great, but its good enough.  I am certainly shocked that Adobe would think it not good enough to support the Photoshop product.  I've had to roll back to the previous version and I am gutted. Even worse. I am now likely to be stuck on this older version for ever more.  Who knows what funky tools and developments will be added that I will never be able to use - yet i'll be paying the same subscription fees as those that happen to have SSE4.2.  Ridiculous.

 

Adobe - please tell me that you'll be fixing this issue so that others like me can continue to get something approaching value for money from a subscription based software product without having to invest in replacing perfectly acceptable hardware.

2 Messages

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70 Points

a month ago

I can't use photoshop 2021 with AMD Phenom II X6 1090T CPU, why I can't use it ? I just able to use the photoshop if I downgrade to photoshop 2020. I really disappointed with it. 

Note: This comment was created from a merged conversation originally titled Photoshop 2021 not compatible with Phenom II X6 1090T CPU

1 Message

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60 Points

a month ago

Faça exatamente como o Shadow disse.... deu certinho aqui ! Uhuuuullllll

1 Message

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60 Points

a month ago

This is out of order so most users are being told upgrade your CPU, what a joke & poss adobe are making this a bit of a mug off. I,m getting the same error. I,m running a Phenom II black 6 core

771 Messages

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10.3K Points

That CPU dates from 2010! 

"The next-generation Phenom II X6 was released on April 27, 2010. The Phenom II X4 operates as the processor component of AMD's Dragon Platform, which also includes the 790 series chipset and Radeon HD 4800 series graphics."
 

25 Messages

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358 Points

@DGrainger 

So what?

Since when system requirements are based on the hardware release date, but not it's performance?
I mean 6 core 3.0GHz CPU released last year will not have much better performance benefit over 6 core 3.0GHz Phenom II released 10 years ago.

(edited)

771 Messages

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10.3K Points

@shad0w: It matters what the card is able to do , not what  power or performance it has. If it is out dated as to firmware, it may not be capable of the functions that updated applications require.  As an analogy, I just posted a photo on the KelbyONE thread "Best Image of the Week November 2" of a 9,381 ci diesel marine engine that weighs 33,100 pounds being scrapped. It was built in 1943, served 77 years, was still running and powerful. But, it was not capable of continued service because of being out of date with current requirements. 

https://community.kelbyone.com/t/best-of-the-week-november-2-2020/45074/3

25 Messages

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358 Points

@DGrainger 

What card if we are talking about CPU here?

GPU is a completely different story...

Also, analogy with engine does not work here.

771 Messages

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10.3K Points

Sorry that you don't understand my point. You were claiming that your computer was powerful therefore should be able to run anything even as software changed. Did you go look at that engine?

2 Messages

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70 Points

25 days ago

la versión nueva de photoshop 2021 no la puedo abrir me aparece ¨error at loading of ippcv library´´ 

mi pc es una amd phenon II x4 8470 processor, 12 gb ram, ati radean hd 4250

Note: This comment was created from a merged conversation originally titled photoshop

2 Messages

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70 Points

25 days ago

I found a solution 

(edited)

25 Messages

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358 Points

@Ronny Abreu 

Lol, maybe it's time to read this thread?

That solution was originally posted by me in this thread, and then reposted on community forum by users.

https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5f8f06c2c17a06631eb72c7e?commentId=5f934590c17a060f8ebe929a

(edited)

2 Messages

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70 Points

haha I did not know, as I read before on another page and when I jumped to the last page of here I still saw that they were asking, I thought that that solution was not here... sorry 😅

1 Message

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60 Points

20 days ago

Thanks! It works nice. Guys from Photoshop want us to buy new cpu?! Unbelivable.

8 Messages

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144 Points

20 days ago

Out of curiosity, does anyone know how many people/computers/subscriptions are affected by this upgrade?

 

It seems they hit against quite a few people because of the commonness of the mentioned processors.

 

I do have a problem here. I erased the older versions and now don't know how to get them back. I'm currently using 21.2.4 and it's not working properly (Rotate is completely inoperable). How do I get back the earlier versions? Anyone know? Especially 21.1.3 (Wasn't that the version everyone was reverting too?).

 

Help!!

(edited)

771 Messages

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10.3K Points

Some where either in this thread or on a related one, there is a post  that includes information from Heise Verlag, a German tech publication, which sheds light on the real underlying issue. As I recall, that post says that the Adobe code is compiled with INTEL compiler that that uses newer or different instruction regarding AVX2 512 which the AMD processors cannot understand, causing it to have to to revert to SSE 4.2 . Search for that post for more accurate detail than I have here. So the answer to @richard_lindley_9jb02bijdrjjo would be that possibly most AMD equipped machines would be the affected ones
 

(edited)

2 Messages

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70 Points

18 days ago

A nova versão do Photoshop não abre por falta de uma dll.
Porém, a versão anterior funciona sem problemas.

Enquanto não arrumarem o Photoshop vou usar a versão antiga, porém a contragosto.

Gostaria de estar utilizando a versão mais recente do software.

Note: This comment was created from a merged conversation originally titled A nova versão do Photoshop não abre por falta de uma dll

771 Messages

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10.3K Points

@danilo_guarino_ferreira 

You wrote: "I would like to be using the latest version of the software."

You will need to update your computer to conform to the updated Minimum Requirements in order to do so.

10 Messages

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162 Points

18 days ago

They say it is an infringement or crime to modify Adobe application files.
And what would this be? Scam?

Of ten applications for which I am subscribed (I add PS 2021) only 3 are available
It's definitely a scam

(edited)

771 Messages

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10.3K Points

Huh? YOU are the one trying to use incompatible hardware, not Adobe, and you are being told that your hardware is not compatible with the latest version of software. How is that a scam?

8 Messages

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160 Points

Why did Adobe knowingly install software on incompatible hardware?  Why didn't they notify the user before the install instead of after?

10 Messages

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162 Points

No sir Grainger, until a month ago all adobe products worked on my hardware. Adobe is the one who decided without previus advice by itself to make the new versions incompatible, and also the only option it bring is: buy a new computer. But you still charge the subscription where you should have access to all your updates.
What is called charging for a service that cannot be accessed?
The minimum is a lack of ethics and total professionalism, not to mention the lack of consideration towards those who maintain their enterprise.

771 Messages

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10.3K Points

@hecfran: You wrote: "until a month ago all adobe products worked on my hardware"

and you wrote "lack of ethics and total professionalism, not to mention the lack of consideration towards those who maintain their enterprise."

As software is updated, sometimes in order to do more advanced tasks, more advanced hardware is necessary.  That has happened with the October releases from Adobe. You DO still have the option to stay with the previous version, so your complaint that you are being charged but cannot use the product is incorrect. You could recognize that as things evolve and features are added, you must stay current in meeting the minimum hardware requirements.

An analogy: consider the plowman of 150 years ago, following a mule and using an iron, then later steel, plow to cut single furrows in which to plant.   When mechanical tractors and multiple disc plowshares were invented, was it a requirement that the farmer pull the tractor with his mule? Was it even possible?  Put your mule out to pasture, and get yourself a tractor that can pull the new "plow."

As to your second comment claiming malicious malfeasance and so forth: that is baseless and malicious gratuitous nastiness which does not add to any furtherance of the discussion.

(edited)

771 Messages

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10.3K Points

@dennis_roesler 

You wrote: "Why did Adobe knowingly install software on incompatible hardware?  Why didn't they notify the user before the install instead of after?"

Adobe didn't do that.

When you start the Adobe Creative Cloud "app" you would have been notified that one or more of the programs would not be compatible with your computer; it actually will NOT install. If you were doing an Update, you will see the same screen.

2 Messages

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72 Points

I'm sorry but that's not the case, when I did my update it installed fully and only showed the error message when I then tried to open the program. This was very annoying as I had chosen the 'remove old version' option, and was then forced to uninstall the new version and re-install the old one once again. Had a warning message popped up beforehand telling me that it was not compatible with my system it would have saved me wasting a lot of time and causing me a lot of frustration.

Hardware requirements do change, but since many Photoshop users are using the program for business purposes, it's little wonder that so many users are now angry about the way it was done, and having valuable working time wasted like this. Adobe were keen to tell us about all the wonderful things the new version would do, but not so keen to tell many of their loyal customers not to bother installing it unless they upgraded their machines or processors first, and it's never a good business model to treat paying customers in this way and take them for granted like this. It's clear from some of the comments on this page that a lot of customers are now very unhappy with Adobe, so they need to treat users with a bit more respect in the future, especially at a sensitive time like this when many people have already lost a lot of earnings due to the pandemic and don't have lots of spare cash to throw around on buying new computer systems.

8 Messages

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160 Points

@DGrainger

What @Alan Gale said.

There was no warning in CC Desktop the latest version was incompatible.  Only after I tried to launch Ps from Lr did I get the .dll not found error.

771 Messages

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10.3K Points

You are correct. That particular error relates to  the SSE4.2 issues, discussed a lot in a different thread. One of the posters also quoted some tech detail, which he had received from a German technical publication. As I recall, it has to do with certain AMD products which cannot interpret some code compiled using INTEL compiler. If you do a search and include the words "Heise Verlag" I think you will find that thread.

For most other reasons (of incompatibility) the Creative Cloud app does seem to reveal incompatibility when attempting to install the new versions, from what I have read and one of my own systems which balked at going to the October release.

10 Messages

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162 Points

The comparison is as incoherent as saying that 50 years ago everything was drawn by hand because photoshop did not exist.
We are not talking about 150 years ago, we are talking about a month ago. Ridiculous comparison.
I'm already tired of responding to your defense at all Adobe costs, even more so when there are hundreds of us who think the same about this nonsense, I hope you have your reward for doing it. But don't ask to be right.
Try to provide a solution coherent and not to defend Adobe.
From the side you look at, what Adobe did is wrong.
Goodbye for ever, greetings

10 Messages

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162 Points

@Alan Gale Totally true, from the side you look at it, despite the fiery defenses of some, the Adobe thing is at least unethical and lacking in respect for the user.

771 Messages

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10.3K Points

A fellow went in to see his doctor, who did extensive testing. A week later, the chap went back for a review of the test results, whereupon the Doctor said "I'm sorry to have to tell you, but we will need to schedule surgery, as you have cancer. "

On hearing this, the patient lept out of his chair, and said "Doc! That's way too expensive! You will just have to find a different diagnosis!"

hecfran, I hope that you become more open to advice!

  

53 Messages

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1.1K Points

The least we can say is that this issue has been poorly handled by Adobe.  It would go a long way if they could point out exactly what feature of SSE4 is needed by Photoshop that no other app in the world seems to need, or if needed does not have a transparent workaround if SSE4 is not available.

I don't know what Adobe is referring to when they say there are problems forcing them to this stance, but as an electrical engineer who has worked on numerous HW and SW projects for many years I can say when some limitation such as this is imposed by a SW team it normally means:

1. they have a feature they are fixated on using whether it is really needed or not

2. there is a work around but we don't want to be bothered to implement or support it.

3. The work around is not in my toolbox and I don't want to learn how to do it.

I site as evidence the fact that no other app I have ever run in to or heard of has this limitation (not even other Adobe apps).

When a HW platform is selected then flexibility of what can be done is fixed by the choices.  The same is not true of SW, which most often is only limited by the imagination and willingness of the developers to do what needs to be done.  I've had HW design colleagues site this very reason as why they switched from HW to SW.  They thought the opportunities for creativity were more limitless.

771 Messages

 • 

10.3K Points

@dbur : You make some good points.  I wonder whether the issues with SSE 4.2 were unknown by the developers and the problems older computer users of which ran afoul were completely innocent mistakes, born of working on much newer hardware during development of this update.   There has to be a practical limit on just how far back in time must testing of legacy compatibility be, else there would be infinite combinations of hardware and cohabiting software to test.

You cited ". . . what Adobe is referring to when they say there are problems forcing them to this stance. . ."   I am not aware of that reference - I am not an Adobe employee; could you provide a citation?

With all of that said, there always is an evolutionary march forward, hopefully with a bit of synchronicity between hardware and software progress.  A wise user would expect to stay current , not just with software but also hardware generations. There will always be users that find themselves caught like these posters: like the coed who didn't know she had been violated until the check bounced.

(edited)

10 Messages

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162 Points

@dbur Applauses!!!

53 Messages

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1.1K Points

@DGrainger

'You cited ". . . what Adobe is referring to when they say there are problems forcing them to this stance. . ."   I am not aware of that reference - I am not an Adobe employee; could you provide a citation?'

See responses by JeffreyTranberry in this thread starting here.  Read through a few pages to get the full exchange.

https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5f8f06c2c17a06631eb72c7e?commentId=5f934590c17a060f8ebe929a&replyId=5f9b2cfe49d3ca3d56baa58b

(edited)

771 Messages

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10.3K Points

@dbur: Thanks! I will go look at that...

771 Messages

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10.3K Points

@dbur:  Here's what came up with that Comment ID, written by Tranberry: "Engineering says this is not a supported configuration - and that testing showed that there were other issues if you tried to run those libraries on a non-SSE 4.2 compliant machine. Hence, why they were removed and not officially supported.

Sr. Product Manager, Adobe Digital Imaging"

That means as I interpret it, that Adobe made a decision to choose between trying to make   the new code work on non-SSE 4.2 machines or not implementing the features. It also does seem to state that this was a conscious decision and not an oversight. It also implies that the features would not work without SSE 4.2.

That does get us right back to the need for users to try and keep their computers generational changes in synch with software.

(edited)

8 Messages

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144 Points

That makes sense - Adobe's need for new features being the reason so many of us need an upgrade.

I would add that maybe they knew of this problem for us with old clunky machines, and could have given us a warning in advance. In my case I would have started saving for a newer machine earlier. It looks like a lot of you people should get selfish and have a good Christmas! HO HO HO!!

771 Messages

 • 

10.3K Points

@richard_lindley_9jb02bijdrjjo 

I am one such! My current primary PC is on Windows 7, could be switched to Windows 10, but even though it has an INTEL motherboard, there is not room for a "2-slot" video card, which is the pacing item for my particular system. I will wait until January to make the purchase, as I would have to spend a lot of time getting all of my other software up to versions that work on Windows 10.

8 Messages

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160 Points

@DGrainger 

That means as I interpret it, that Adobe made a decision to choose between trying to make   the new code work on non-SSE 4.2 machines or not implementing the features. It also does seem to state that this was a conscious decision and not an oversight. It also implies that the features would not work without SSE 4.2.

That does get us right back to the need for users to try and keep their computers generational changes in synch with software.

That begs the question of why they were not very communicative about this.

They could have easily given much better and earlier communication this was going to happen.

771 Messages

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10.3K Points

Most if not all companies hold trade secrets close to the vest, including updates and changes to software products. There are many reasons for doing so,one of which is that until a design is set in cement, there could be changes, another is that hinting at upcoming new product can suppress sales of the existing product. Also, in any corporation there are many people involved in decision making about details prior to "launch" which include a lot more than just developers and coders. These include Legal staff, accounting, treasury, sales and marketing, production, advertising,and more, with all having to get final approval from the top. In corporations in  which I have had various roles, there is a component never observed by the public, which is corporate politics. Each of these Corporate functions has objectives which often collide with others; those debates can delay launch or cause changes to a product.

That is why there is a management structure that leads pyramid style to the apex, top level that rules on debates.

Sometimes product (of any kind) is delayed or altered because of future plans for different next generation product. All decisions must lead to a product that is profitable, else the whole exercise is a waste of time.

So, addressing your post that says: "That begs the question of why they were not very communicative about this. They could have easily given much better and earlier communication this was going to happen." No company can do what you suggest.

An outsider, wondering out loud why a particular company has done X instead of Y, has no idea of the complexity and rationale behind the answer.

(edited)

8 Messages

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144 Points

Good answer mate. You speak truths... What about since the launch of the new Ps.? Why don't they put out any communication on this? Or have I missed something. It makes me feel left out in the cold.