Photoshop: Error at loading of ippCV library

If it's a new subscriber and they don't have a previous version of photoshop

and photoshop won't open then they can't use Help>System Info.

Can't adobe make the installer check for this?

Yes. That is the bug here ^^

If our system is not compatible, can we still download an older version? I can’t afford a new computer, what do we do???

Yes, this is no problem! In Adobe Creative Cloud is also the previous version available. And this works fine!

Which version, I tried two new ones neither work

Real bug here is to require support for SSE4.2.
For what? Used libraries (IPP and OpenCV) allows to run on CPUs without SSE4.2 just fine without any additional effort from developers and without affecting performance for those who do have SSE 4.2.
How come AMD Phenom II X4 965 Black Edition (4 cores @ 3.4 GHZ) or AMD Phenom II X6 1075T (6 core @ 3.0 GHz) is not sufficient to run PS 2021, while Intel Core i3-2310M (2 core @ 2.1GHz) is considered enough?
It's a very unwise decision to say the least, and it's a shame...

I can't see that because I can't open de photoshop. I back to the old version 21 and still have the problem

Where is the problem for a big company like Adobe to build the IPPcv library without using the SIMD CPU instruction set. It is a question of speed but also a question to be downward compatible. And then it is the decision of us - the customers - to prefer speed or not to buy new hardware.

You can determinate whether the CPU is providing SSE4.2 or not. If not the Photoshop installer could install the version with software codes for, if SSE4.2 is available the installer could use the CPU hardware

I can not see that there was a problem with older Cpu having  SS4a or less.
Therefore the code to implement is not the whole SSE4.2 instruction set by software.
There are 6 instructions sets (sse4.2 comparing to SSE4.1)  to be implemented by software in case of missing cpu instruction sets.
Which of them are you using?

• CRC32 Accumulate CRC32C value using the polynomial 0x11EDC6F41 (or, without the high order bit, 0x1EDC6F41).[12][13]
• PCMPESTRI  Packed Compare Explicit Length Strings, Return Index
• PCMPESTRM  Packed Compare Explicit Length Strings, Return Mask
• PCMPISTRI  Packed Compare Implicit Length Strings, Return Index
• PCMPISTRM  Packed Compare Implicit Length Strings, Return Mask
• PCMPGTQ  Compare Packed Signed 64-bit data For Greater Than 
  An again the question is it really such a big amount of work to keep the older hardware usable. That would be a small part against climate change. And since CC 2021 I have to pay only to be able to use the 2020 version furthermore. That's a kind of bad feeling 

@shad0w Seriously?? Like, yes, the raw specs of the Phenom II X4 are "enough" but you are talking about an architecture from over a decade ago. Support for legacy hardware is expensive and also a huge hassle. I love my older systems as much as the next guy, but if you are serious enough to run a paid version of photoshop you should at least have realistic expectations as to the requirements.

I understand your point but don't you think it would be courteous of Adobe to give say 18 months warning to customers of their intention to drop support of some hardware thus allowing the customer to plan for a new investment or look for another solution. I think so. 

As shad0w pointed out and showed with his solution there is no need for SSE 4.2. It would be little effort for Adobe to change this. But they won't. I know no other program that doesn't work due to missing SSE 4.2. 

@hawosc : "no need for SSE 4.2" is incorrect.  You also wrote "I know no other program that doesn't work due to missing SSE 4.2. "

How about AutoCad, which has required SSE 4.2 since 2018? How about the fact that  many, if not most, games require SSE 4.2.  such as Oculus Virtual Reality  games require SSE 4.2?  How about HANA DATABASE , SAP Business One?  How about Media Composer, Media Composer Ultimate?

There are many more.

Intel's Nehalem introduced in 2009 i7 generation 8 first Intel CPU with SSE 4.2 instruction set, AMD followed shortly thereafter. This is now 2021!

It is not the responsibility of a software maker to keep track of every customer's aging equipment and to personally notify those with incompatible machines. Too, why should a software maker go BACKWARDs as you suggest and accommodate those ten year old computers? 

AutoCAD is running without any problems on my PC. Without SSE4.2. And I'm not a gamer. I want to use the programs that I need, PS for instance. And once more: shad0w showed that also PS can run with some simple changes. That's it.

@hawosc: Just curious: what version of AutoCAD are you using and do you use it very much? Shad0w has suggested a sort of hack to work around this but that will /does cause problems. See J. Tranberry's explanation about why, quoted below. As time passes, as more updates occur on these and other companies' software, those in denial about hardware aging will be left behind with NO hack to "fix" things for them.

From Jeffrey Tranberry:

Quote from Jeffrey Tranberry:

Engineering says this is not a supported configuration - and that testing showed that there were other issues if you tried to run those libraries on a non-SSE 4.2 compliant machine. Hence, why they were removed and not officially supported.

Sr. Product Manager, Adobe Digital Imaging

And:

Old hardware gets deprecated as new features rely on new API and hardware. This isn't something that will be fixed - other than in the future, Creative Cloud desktop app will not allow you to install 22.x on a system hardware that isn't supported.

Sr. Product Manager, Adobe Digital Imaging

I certainly can empathize with those that do not have easy resources with which to buy new equipment. However, my assessment of the hard and fast deniers is that they evade every explanation, remain in denial, slippery as a newly harvested Prairie Oyster in side stepping facts presented to them.

A fact of life is that innovation has brought the world new tools on an accelerating pace, will continue to do so. Another fact of business life is that anyone serious about competing in the economy must realize that it is necessary to purchase new tools and equipment as the realities of the world evolve.

if it wasn’t for software updates everyone would still be
running DX386-40 processors.  Keep giving them hell!

Stay safe, and be well!

I have the same problem.

I have the same problem. Ran fine on my Win10 pro box with dual Xeon 3.0GHZ processors. Every other app runs fine but PS now. Looks like I'll be working exclusively on my Mac mini now.

Not happy at this point. . .

Are you on a Mac or a hackintosh?

I just installed the update on my Early 2013 MacBook Pro Retina and it's running as expected:  macOS  Catalina 10.15.7, Photoshop v22.0, 2.8GHz Quad-Core Intel Core i7, 16GB 1600 MHz DDR3 Memory.

Maybe try a complete uninstall and then reinstall it?

It's probably worth contacting Adobe Customer Care for Download & Install assistance.  (https://helpx.adobe.com/contact/help.html)  

What do I do with the computer? Break it?¿ Am I paying for the service on a monthly basis and I cannot enjoy the program?

Same here, no Intel drivers on my AMD machine so what has Intel libraries got to do with it anyway?

Check to see if there is a CPU upgrade for your motherboard that has SSE4.  Mine just happens to.  Not that easy to figure out.  I had to look up the CPU compatibility chart, then look up each processor on the chart to see which ones had it.    I've ordered one (used from ebay since they are not made anymore)  Turns out the CPU I had was the last version of that line before they added the SSE4 support on my MB.  I'll need to update BIOS to support the newer CPU.  Wish me luck.

This site could help you:

https://www.cpu-upgrade.com/CPUs/

You wrote "What does ADOBE offer me as a solution to this problem?" You asked two questions, one about your subscription decision, and the other is not stated as a question, but rather as a statement about ""Error loading ippCV library".

There is another thread on that error message which should answer your implicit question about ippCV. As to the question about whether you are willing to give up Photoshop over it, that emotionally charged matter is up to you.

Photoshop 2021 (v22.x) nécessite un processeur prenant en charge SSE 4.2 ou version ultérieure.

https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Pour déterminer si votre processeur répond à cette exigence de prise en charge de la version SSE, consultez la boîte de dialogue Aide> Informations système de Photoshop et regardez dans ou près de la 4ème ligne.

Version d'Adobe Photoshop: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4 x64
Nombre de lancements: 6
Système d'exploitation: Mac OS 10.15.5
architecture ystem: Famille de processeurs Intel: 6, modèle: 14, pas à pas: 3 avec MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

So the previous version worked for me. Hopefully the newest one comes out with a fix! 

You wrote "It would be right for Adobe to back down and review this very dubious and counterproductive choice for marketing. Otherwise it should reimburse its customers who have computers that are not recent but still do their job! [Google translate from Italian]"

Federico gessi: Just how does your comment advance a solution? Read what others have provided

Thank you very much.  I looked for this missing file but found it nowhere.  I will try this, though I already ordered an upgraded CPU for one of my installations.

Why is this not a no brainer that Adobe should provide this file or tell us that we need to do the above?

I tried this and it worked on my Win10-64 pro AMD Phenom II 1100T CPU.

I'm going to cross post your instruction to another forum if you don't mind.

Sure, feel free to share ;)

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
Number of Launches: 6
Operating System: Mac OS 10.15.5
ystem architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3,SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
 

So Jeffrey, does Adobe have any response to the fix posted above by shad0w?

Worked for me.

I will need to ask the engineers who know more about it.

Bonjour Jeffrey,

Nous attendons avec impatience le correctif d'ADOBE ou bien une solution explicative détaillée pour résoudre ce problème.

Merci

Jeffrey, if possible, please reconsider Adobe's decision about requiring SSE4.2 to run PS 2021 in the next updates.

Used libraries (IPP and OpenCV) allows to run on CPUs without SSE4.2 just fine without any additional effort from developers and without affecting performance for those who do have SSE 4.2.
How come AMD Phenom II X4 965 Black Edition (4 cores @ 3.4 GHZ) or AMD Phenom II X6 1075T (6 core @ 3.0 GHz) is not sufficient to run PS 2021, while Intel Core i3-2310M (2 core @ 2.1GHz) is considered enough?
This does not seem logical at all...

Hello shadOw, merci beaucoup pour cette solution, espérons que ADOBE va faire le nécessaire.

Bonne journée.

It’s encouraging that a software fix may have been discovered that does not involve the hardware… This could have been an oversight or inadvertent omission by Adobe, as errors sometimes happen especially in initial .0 releases of any product.

However, any solution that involves modifying the Adobe program itself – especially using third-party files – is absolutely against Adobe’s Terms of Service, and so is not allowed:

17. No Modifications: Except as expressly permitted in the Terms, you may not modify, port, adapt, or translate any portion of the Services or Software.

 
In other words, customers currently unable to run Photoshop 22.0 are strongly advised not to try this (which would violate their TOS), but rather continue using the previous major release of Photoshop until more details are forthcoming.

If a software solution is possible for customers, then the company could move forward with addressing it officially, and all that would be needed is patience. Surely, they did not intend to intentionally inconvenience any customers if they realized they could have avoided it.

Really?
Users have already got official response from Adobe which is "use previous version or upgrade CPU".
Yes, sure - one will need to upgrade 6 core @ 3GHz AMD CPU just because Adobe wants some fancy extensions to CPU instruction set.
As for using previous version - Adobe always stated that by paying subscription you are paying for constant development and addition of new features.
What's the point to pay subscription then if users will have to use previous version?
Also go ahead and explain why Premiere Pro 2021, After Effects 2021 and Media Encoder 2021 can run just fine on CPU without SSE4.2, but Photoshop 2021 can't?
Why dropped support for Windows 7 was clearly stated weeks before Photoshop 2021 release, and raised requirements for CPU was not there at the release date (and is still stated only in the system requirements on the page in english, not present for other languages) and was added after tons of complaints from users?
And now you are saying that fixing something that should not be broken on the first place is illegal?
Come on, this is not how things should be going for paid product...

Agreed on almost all points, and that Adobe needs to sort this out and provide more answers – and hopefully an official software resolution as well, if possible.

But not agreed that users should intentionally break the terms of service with Adobe and violate their licensing agreement for the software.

Patience… and continue using the prior version, for the moment.

Thanks for your advocacy and help working towards a solution on this!

Exactly, they make the mistake and also threaten the user with the issue of terms.
What's more, they should pay the user who found the solution

To be clear, Adobe has not threatened the user with the issue of terms. I am not Adobe; I am an end-user of the software just like you...

However, all customers agree to certain terms when using Adobe's software, and just saying that it's better not to violate those terms. There is no need to do so.

A week ago you could use the previous release of Photoshop 21.x with no problem. And today we still can – so until this issue is addressed by Adobe (hopefully relatively quickly), that looks to be the best course of action.

@pepelpz 

That's not needed and that's not my goal.
I just want Photoshop to become better, or at least not to become worse.

@ProDesignTools 

I guess there is some misunderstanding here.
To me and I would say to most users it's not a problem to use PS 2020 even during couple of months from now on if Adobe would say that this will be fixed or at least will be looked into and concidered if this could be fixed.
But all they were saying is "use previous version or upgrade CPU", which to me reads like "it is what it is - live with it, it will not change".
That is the problem.

@shad0w You're a life saver! It worked, thank you!

@shad0w 

As I have the same problem on a MacPro 3,1 (Version 2020 working well and 2021 crashing on start) I download the pack of libs but I can't find where in the Install directory of 2021 I can put this pack that will overwrite the wrong opens library. Thanks in advance for clues on a Mac for that.

It's Windows only, not suitable for Mac - sorry.

Glad you are up and running, and Adobe definitely needs to address what the story is here – but nobody should be kept from doing their work...

The simple answer here is to continue to use the prior 2020 release until this gets sorted out and more answers are forthcoming.

If you are doing mission-critical work, then arguably it's best to wait until the first minor update anyway, just to shake out bugs (which are normal and expected in any software development process).

Engineering says this is not a supported configuration - and that testing showed that there were other issues if you tried to run those libraries on a non-SSE 4.2 compliant machine. Hence, why they were removed and not officially supported.

I suppose that while adobe fixes HIS mistake, it will discount the sucription, right? Since we cannot modify the program, but we CAN continue paying for an old version

Old hardware gets deprecated as new features rely on new API and hardware. This isn't something that will be fixed - other than in the future, Creative Cloud desktop app will not allow you to install 22.x on a system hardware that isn't supported.

"Engineering says this is not a supported configuration - and that testing showed that there were other issues if you tried to run those libraries on a non-SSE 4.2 compliant machine. Hence, why they were removed and not officially supported."

Thanks Jeff, for your response... Can you give some clarity on what specifically the other issues would be for people trying to add/run the older libraries which you said were removed by the developers?

This isn't something that will be fixed - other than in the future, Creative Cloud desktop app will not allow you to install 22.x on a system hardware that isn't supported.

Makes a person wonder how every other app in the world can continue to run on these systems but Adobe Photoshop cannot.  And to save us from ourselves they will now put a lockout on fixes that work. (as stated above?)

@ProDesignTools Crashing, program errors, unexpected behaviors, etc

@JeffreyTranberry 

With all respect, this is just a general statements.

Can you be more specific?

Also, why on Earth Premiere Pro 2021 and After Effects 2021 can run just fine on a CPU without SSE4.2, and Photoshop 2021 can't?

Why requirement to have SSE4.2 is only stated on the page with system requirements in English and not there for any other languages?

While I could agree that replacing libraries could have some side effects (this is very unlikely, because this is exactly the same versions used in PS), Adobe definitely could rebuild binaries just by changing compiler options to not require SSE4.2.

All that is needed is Adobe's willing to do so, which is clearly missing...

While I could agree that replacing libraries could have some side effects (this is very unlikely, because this is exactly the same versions used in PS), Adobe definitely could rebuild binaries just by changing compiler options to not require SSE4.2.

All that is needed is Adobe's willing to do so, which is clearly missing...

Yes, This.   Couldn't have said it better.

@shad0w

Thank you! I am running Windows 10 with an Intel Core2 Duo processor and this worked. 

I did need to download an app from the Microsoft Store to extract the files. 
 

What app please!! Thank you!

7zip is my preference.

I just got the first one on the Microsoft Store. BreeZip it's called, and free. 

Thanks very much Daniel

@shad0w Unfortunately your manual fix lets the program start, but after that it is no longer operable (very slow, hangs, buttons not responding,...).

I think Adobe should simply disable the AI functionality for "old" processors.

That's no way of a payed model that we are forced to buy a new computer because of this.

@shad0w thank you!!!!!!!!!!!!

@shad0w  

For apple macos users, the FIX is here:

https://forums.macrumors.com/threads/macos-10-15-catalina-on-unsupported-macs.2183772/post-29184989

The fix for MACOS can be downloaded from here:

https://www.sendspace.com/file/meab5g

Unzip the file and copy the resulting libopencv_world.4.4.0.dylib file to replace the same file in the Photoshop 2021 installation directory (/Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/Frameworks/libopencv_world.4.4.0.dylib).

This fixes the problem an PS runs just fine.
But disclaimer as usual - all this at your own risk.

OpenCV library was taken from official release of OpenCV 4.4.0 on GitHUB (https://github.com/opencv/opencv)

The fix for MACOS can be downloaded from here:

https://www.sendspace.com/file/meab5g

Unzip the file and copy the resulting libopencv_world.4.4.0.dylib file to replace the same file in the Photoshop 2021 installation directory (/Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/Frameworks/libopencv_world.4.4.0.dylib).

This fixes the problem an PS runs just fine.
But disclaimer as usual - all this at your own risk.

OpenCV library was taken from official release of OpenCV 4.4.0 on GitHUB (https://github.com/opencv/opencv)

Thanks dghazfan. I tried it but still not working with this log :

I noticed that before I made the replacement, the dylib had an alias inside the Frameworks, so I changed the alias to the new one but no change, still not opening

It looks another Library missing ???

I search on /usr/local/opt the missing library designed by the error log and opt directory is not existing on my Mac........

Additionally, you also need libopenjp2.7.dylib to be installed in /usr/local/opt/openjpeg/lib/ folder
the file can be downloaded from here: https://www.sendspace.com/file/p2i2le

Once you download the file and unzip it, you do the following steps in Terminal:
sudo mkdir -p /usr/local/opt/openjpeg/lib/
mv libopenjp2.7.dylib /usr/local/opt/openjpeg/lib/

Enjoy

correction..

the file is here: https://www.sendspace.com/file/59abvl

I keep trying these links in the forum on this issue, and I keep getting an error. Anybody else getting that?

RL

Hallo,

Please use the new file downloadable from: https://www.sendspace.com/file/jwxnni

Unzip the file and copy all resulting files to PS2021 install directory (/Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/Frameworks/)

Hope it works now

@shad0w Thanks a lot for this fix. Luckily there are your kind of open-minded people. I have an old MSI motherboard with Intel Core 2 Duo E8500 processor with Windows 10. Photoshop works. At least this error message clearly informs what to do. 

@shad0w,

Thanks a lot for this, worked a treat.

TBH should not have to alter a subscription download to get it to work, CC is very expensive and Adobe should be supporting their customers better. 

Thank you again, really appreciated

@shad0w  

Thank you so much! 

It helped with my AMD Phenom 9550 completely. 

Really appreciated!

@shad0w Thank you so much!  Followed your instructions and Photoshop opened right up.  If people like you didn't take time to do these kinds of contributions we'd be lost...give yourself a gold star tonight please...you raise my faith in my fellow...person.  

@shad0w 
The fix is working fine, Thank you very much.

I'm curious about how long Adobe will need to realize the wishes of their customers , and afterwards how long adobe will neet to fix the big problem ... 

@shad0w 

Worked for me - though the new version seems to be slow even though, whilst trying to solve this issue I seriously upgraded my Graphics Card - giving me four times the Graphic memory.

I think you need to be careful with the download - in addition to the requested file Norton blocked one attempted access and there were two attempts to download flash_setup....exe which windows "blocked"

@loptap:  Those blocked access attempts should have been a very serious warning that you were downloading from a dangerous site! That is alway a huge risk when trying to get "freebie" share-ware.

I am serious about what I do and how I interact with the internet. That is why I use  Norton security. I certainly don’t need snide comments from people like you on a post that quite frankly didn’t require input from you. I posted the comment so that people might be aware of the implicit risks. The software that I downloaded was NOT “freebie shareware” but are standard DLLs that Adobe SHOULD have bundled in the v.22 release. Most of your comments on the v.22 release are incorrect, facetious and border on the ridiculous.

@shad0w you're a life saver.. 😂 

@shad0w I did all the instructions and it didn't work for me, is there another step that I am missing?
or I'm just dumb?

@shad0w 

Thank you very much for the fix, it worked fine for me up to PS 22.1.1. Updating to PS 22.2 offers a new problem: PS does not start and shows the following error message:

I have the same problem. Did you find a solution please?

Up to PS 22.1.1 the solution presented by shad0w works, but for PS 22.2 I have no solution.

OK. well thank you. So we have to wait for the new version. Whether it will work :(

@Branislov Valovic: Only if your computer has a CPU and MB that supports SSE 4.2.

Since you were the one that switched computers and Adobe didn't, it should be pretty easy to figure this one out yourself...

I had the 1100T and it worked until V22.  It does not have SSE4.  There is an 8 core version that works in this socket and does have the support, but just get the dlls above before fooling with it.

The Phenom II x6 1100T supports SSE4, but NOT SSE4.2.

And SSE4.2 is the issue.

Also, from what I could determine is that no AM3/AM3+ motherboard supports a cpu that supports SSE4.2.

@anelyse: The path does not exist because the specific DLLs are not found on your computer.

@Lance023 This is not a Free Advertising site for you to hawk your services. It is inappropriate for you to post these ads.