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Adobe Photoshop Family

4 Messages

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290 Points

Thu, Oct 10, 2019 12:03 PM

In progress

Photoshop: Doesn't save files to external drive formatted for ExFat - macOS 10.15 Catalina

PS 2019 CC 20.0.6 versus MacOS Catalina
When I'm trying to save a project file in PS, it's always stopped the saving method and the file becomes unusable. So I always must to make projects from the start... When will come the fixes? Does anyone know any solution? :'(

Responses

Official Solution

Adobe Administrator

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15.5K Messages

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291.8K Points

a year ago

Sr. Product Manager, Adobe Digital Imaging

8 Messages

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138 Points

Hi,Thank you!
is there new?
Or is there a solution to the problem?

Adobe Administrator

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15.5K Messages

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291.8K Points

a year ago

What is the exact error you are seeing? Are you saving the file with the wrong extension? See: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#Filenamingoptionsdontworkcorr...

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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290 Points

a year ago

Hi. Thanks your comment but the problem is not the extension. The problem is the saving method. When I start saving the file, PS crashes. And after that I have to reinstall the app but the file is crashed and I can’t use it anymore. By the way the Catalina crashes too...

Adobe Administrator

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15.5K Messages

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291.8K Points

a year ago

Sounds like something more serious. If Catalina is crashing, that sounds like either a damaged OS install or a failing hard disk.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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290 Points

a year ago

Unfortunately the PS is the main problem probably :( Because the Catalina is ok while I'm not using Adobe. Thank you Jeffrey, if you hear some information about that problem I'd be grateful if you couldI write a message.

1 Message

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120 Points

a year ago

I'm having the same issue. When saving a PSD file it just stops at a random percentage of progress and the file becomes unusable.

I hope Adobe will fix this. I already lost a lot of time and effort because of this problem. Wish I didn't upgrade to Catalina and CC 2019.

11 Messages

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214 Points

a year ago

Very similar problem here. My tif files don't complete the saving progress, crash lightroom and photoshop, and needs a reboot to use the two programs again. File is useable once I restart but loses all layer info and flattens with adjustment layers applied. It's occasional in my case. Russian roulette-ish.

Photoshop/Lightroom: Tif files with layers not completing the saving progress, crashing on macOS 10.15 Catalina

2 Messages

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90 Points

a year ago

Having the same issue here with Photoshop -- probably 30% of the time I go to save a file, it will stall at a random percentage. No error from macOS or Adobe or crash dialog/reporting option. Only solution so far has been to force quit the app, after which I can't reopen the program until I reboot my Macbook. It kills my reboot function -- have to press the power button for a hard off/on, and then the file in question is now corrupted. Completely destroying my productivity. 

6 Messages

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148 Points

a year ago

Yes me too.  It is only photoshop, not the other creative cloud products I use or any other software.  And same issue that I have to force quit photoshop and then restart my computer in order to open it again.  And the file is lost.  

3 Messages

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80 Points

a year ago

Got the same problem. BUT - only when working on external drive.
When I copy the images to the internal SSD it works.
Annoying, but for me the only solution until an update.
Hope that helps you too!

11 Messages

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214 Points

Thanks for mentioning this, I also suspected it was the external drive saving that was the issue. I was unable to recreate it saving to my internal drive.

2 Messages

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70 Points

I can save files but PS won't add file extentions anymore.

1 Message

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60 Points

I just upgraded to Catalina, and discovered PS won't add file extensions.
Did you get a resolution for this yet?

3 Messages

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80 Points

best is to add the file extension manually until there's an update.

2 Messages

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70 Points

so there is an issue with this?  I thought I was going insane'

3 Messages

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80 Points

yes, there are some bad issues with the new osx and adobe products...

Adobe Administrator

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15.5K Messages

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291.8K Points

Update to Photoshop 20.0.7. The file extension is now hidden by default but will automatically match the format selected in the Format pop-up.

Additional details here: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#FixedIssues

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

Any fix on this yet?? I have the newest Photoshop and I have not been able to save since I updated the latest OSX yesterday. (I can't save to hard drive or desktop). I had to export my current file to a JPEG, and then work on an older version of Photoshop....

Adobe Administrator

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15.5K Messages

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291.8K Points

Hi Lindsey, it sounds like you're hitting a different issue since you're not able to save to the desktop. This issue only applies to saving to external drives formatted for xFAT. Contact support directly if you need help troubleshooting: https://helpx.adobe.com/contact.html

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

Thank you! Saving to the Desktop seemed to work, once I forced quit Photoshop and reopened. (I am guessing because it was stuck on trying to save the first file to the external) I am just going to use 2019 for now...

6 Messages

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148 Points

a year ago

Actually, I am also using an external SSD.  I will try saving to my internal SSD for now and hope they are working on a fix.  Thanks!

5 Messages

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142 Points

a year ago

Same problem here, adobe this is critical!!! whats the point of starting work on files and then you can't save them!

Adobe Administrator

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15.5K Messages

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291.8K Points

a year ago

Does it only happen when saving to external drives? If so, do you know you have permissions to save to that drive?

Is it always freeze/hang? Or do you get an error? If it hangs, a process sample may be useful to our engineers to see what process is hanging and why. https://discussions.apple.com/thread/7959486

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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142 Points

a year ago

/updated today's version/ first it looked like it's started to work, but now same problem, had no issues to export same files to ext.ssd, but saving freezed again, and have other files open but cannot save and don't want to quit ps too right now. https://www.dropbox.com/s/fiiznydk10dv8ua/Sample%20of%20Photoshop%20CC.txt?dl=0

5 Messages

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142 Points

a year ago

restarted ps, first file got saved, 2nd freezed at the moment when 3rd's file saving pop-up appeared