august_kasongo's profile

2 Messages

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80 Points

Thu, Apr 30, 2020 4:51 AM

Photoshop: Does not display correctly in pc

hi adobe family! I have a big concern with the recent version of Adobe Photoshop which does not display correctly in my pc HP pavilion-dv6 whose characteristics of the pc and errors are described in these images

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Adobe Administrator

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3.5K Messages

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53K Points

1 y ago

Howdy,
What error message?  What is not working for you?
Thanks,
David

1K Messages

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12.4K Points

1 y ago

Nine year old,  based on what I see for the date of the graphic circuit. A driver problem? I don't see any reported error either. Pretty light weight as to  memory, system and GPU memory. Another thought: Windows ten installation is much more recent than the build of this PC.  I think I recall some issues with this particular HP model as regards conversions for Windows 7 or 8 to 10... Let's see what the perceived error might be. That AMD Radeon M series , or mobile series, implies this is a laptop, but on the other hand the System details show also INTEL graphics on motherboard...Hmmmm.... Which one is running or are both enabled, and there might be a conflict?   Musings and observations!

added: That model HP was in 2011...He must have purchased as a refurb or switched to Windows ten from an earlier Windows, and has outdated GPU but that is on motherboard...

2 Messages

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80 Points

1 y ago

I'm sorry for this little delay! the software does not return any error message! but it's the display that shows almost black areas. such that the menu bare is detached from the rest of the software and then it is all black. another observation I tried to deactivate Intel HD Graphics 3000 leaving the AMD Radeon HD Graphics 7400M series and I got a complete display, while it is the Intel HD Graphics 3000 which is taken into account by the software, this does not not pose a software malfunction? because it is Intel HD Graphics 3000 which is taken by default! is it possible to manually enter the type of HD Graphics that photoshop should use? because at each start-up it resumes the same malfunction!








1K Messages

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12.4K Points

1 y ago

Try going into Windows, Control Panel, System, Display and turn off the Intel HD one there, then reboot....

PS There are two Davids answering; I am not the official one, I am a Photoshop User member and have a number of decades in the computer business, supporting mid-sized organizations with my team. I am marginally knowledgeable about Photoshop but like it a lot. So, when the official David answers: please listen to him!