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Adobe Photoshop Family

5 Messages

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132 Points

Mon, Jul 30, 2012 8:54 PM

Solved

Photoshop CS6: There was an error opening your printer. (driver problem)

Am running CS6 under Win7. My printer is installed and works properly with applications other than PS. When I try to print from PS, I get the error window "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents".

Two links on the web related to this error sugest to delete the Prefs file (Ctrl+Alt+Shift) just after launching PS. I did it several times, but to no effect. C6 has the latest updates, I have rebooted my PC several times.

Any helpful suggestions?

Responses

1 Message

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80 Points

6 years ago

I am also running OSx 10.9.5 and CS6. I was printing all afternoon successfully until this "dialog" popped up. In all my years I have never seen this.

4 Messages

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92 Points

I have driven Epson crazy trying to fix this. No one there could provide a fix and said I now have to deal with Adobe.  It just seems like such an elementary preference problem but after days of trying to fix I broke down and went to Epson. Had a very nice Tech call me today and run through my computer..and still no fix. Surely one of you brains out there must have a concrete answer..Running OS 10.9.5 with an Epson C120.  

4 Messages

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92 Points

I was just able to print from Photo Booth and change my printing setup. Went back into CS6 and tried to print and got the SAME 'There was an error...'  It seems to me to be a PS problem.  Can anyone help me..?

14 Messages

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224 Points

I will summarize what I learned by participating on this thread: Photoshop is above reproach. It's error free -- who knows printing APIs better than the Photoshop coders? It's your printer company's fault for their malformed print driver. Yeah, it's weird that it worked for four years and then unexpectedly catastrophically failed for just Photoshop and no other app, even though you didn't update the driver recently from a working version to a non-working version. What happened is that Photoshop's perfectly standards-conformant code, alone among all the hundreds of apps you've got installed, has shone a light on that driver's recently problematic shortcomings. ... But it was NOT because of a recent Photoshop update that this started happening. It's time for that other company to step their game up.

Bottom line being that Adobe doesn't identify any % of this this as their problem and doesn't have the ability or responsibility to pursue or implement any solutions that would alleviate you in your unfortunate predicament. 

4 Messages

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120 Points

6 years ago

Re: "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents".

What I'd like to know from Adobe is that is...
1/ If this is a the printer driver issue and not their problem how come whenever I have this issue in Photoshop I can still print via Lightroom to the same printer using exactly the same printer driver
2/ How the heck to I get Mac Photoshop to 'selected a printer'? Changing the default Mac printer in preferences will not impact Photoshop, it independently remembers the last printer it used!

1 Message

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60 Points

6 years ago

I am having the same problem. I am using a Mac OS X 10.10.2 and my Photoshop CC 2014 will not print to the Epson r2400.
I can print with Illustrator CC and all other software programs on my Mac.
I've uninstalled my Epson r2400 Drivers, uninstalled everything associated with the printer drivers and reinstalled the new drivers after emptying the trash and restarting the Mac. My problem still persists. It seems to me it is a Photoshop Software problem!

BTW Corel Painter X prints just fine....

15.1K Messages

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195.8K Points

But Illustrator and Corel uses the older printing APIs and won't hit the bugs in the newer printing APIs used by Photoshop and Lightroom.

It's still a driver problem.

1 Message

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60 Points

6 years ago

no one has answered successfully how to resolve this issue. I had to open my doc in CS5 instead of CS6 to get it to print... What crap!

15.1K Messages

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195.8K Points

It has been answered repeatedly: you have a problem with your printer driver, and need to update the printer driver to fix the bugs in the printer driver.

1 Message

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60 Points

are you sure it is printer driver? because I have the same problem and have installed latest drivers from the printer manufacturer site.

7 Messages

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100 Points

5 years ago

on mac. remove all printers. reset photoshop CC and close it down. download print driver updates and install printer twice, make one default. start photoshop and the printer works again. what a drama. Adobe is worse than microsoft when it was at its worst. do not be tempted by CC, you spend your life updating like Office.

good luck all.

15.1K Messages

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195.8K Points

How is Adobe bad because of a bug in your printer driver software?

7 Messages

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100 Points

It did not work, it has reverted tonsame error on all of my macs, after trying with updated driver.

Adobe is bad for many reasons, CC being one and security breaches where they gave hackers my credit card details and fraudelant activity made all of my banking frozen, as adobe was trying to cover it up, and only reached out a week after everyone affected. I was stranded overseas with no access to my bank account and credit card. You want more reasons?

14 Messages

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224 Points

@chris cox I hate to question the opinions of a *Sr. Computer Scientist* but it seems pretty likely that Adobe has made an update to Photoshop that is incompatible with a large number of users' printer drivers.

You seem confident that the affected users' print drivers suddenly are exposing themselves as faulty. But that would be odd, I think. And the returning of an error can be due to bad input just as it might be due to a faulty driver.

I'd be more likely to blame the printer drivers if this error message were limited to one of my printers (it's all my printers) and/or if the error manifested itself in multiple applications (it's Photoshop only) and/or if I'd recently made a driver update (I'm restricted to the driver supplied by my employer and neither my employer nor I have made changes to one -- let alone all -- of my printer drivers).

I suspect that some code guy at Adobe will eventually QA the messages to the printers and quietly fix an error in what Photoshop is passing to them. Won't help in the intervening 4 months unfortunately.

14 Messages

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224 Points

One more thing: I read some of your other replies about this to the effect that many drivers don't properly understand the most modern printing APIs -- if it really comes down to this, then I wish Adobe would please continue to use the APIs that have been working for everyone until the new ones are more mature and battle tested. It still comes down to Adobe making a decision to roll out an update that breaks functionality for a lot of people. Even Microsoft, god bless 'em, tries to stay compatible with their users.

15.1K Messages

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195.8K Points

Nope, we've tested these issues repeatedly, and every time we find bugs in the printer drivers, not in Photoshop. We've added a lot of safety to Photoshop to try and prevent problems seen in some drivers, but we can't account for every possible bug in the driver code.

And we can't print large images, or use good color management, without using the more modern print APIs.

When the updates to the printing code rolled out, not many drivers had problems. Since then newer drivers have introduced new bugs in their code.

4 Messages

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120 Points

5 years ago

As customers we just want to be able to print.
Right now many of us cannot, even though we are using current mainstream printers from the top printer manufacturers.
This is not a minor inconvenience its totally debilitating to many of us.

I can accept that drivers may have issues; is Adobe working with the printer OEM's to jointly provide us products that work together? If Adobe is aware newer drivers have introduced new bugs is Adobe working with the OEM's to correct the issue?

Can Adobe tell us which driver versions from which printer OEM's and for which printers have been tested or certified to work?

It builds customer loyalty and satisfaction when a vendor works with customers towards solutions rather than tells us its some other vendors fault. As true as that may be its just annoying and as individual customers we are left helpless.

Having said that the fact remains that most of us can occasionally get the same non-working driver to work by resetting or deleting PS preferences; an explanation for this might help some of us find workarounds. In addition it seems odd to many of us that drivers which fail totally in PS work fine for Lightroom; are we to understand Lightroom is not as capable of printing large images or good color management.

15.1K Messages

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195.8K Points

Yes we notify the printer vendors when we find bugs in their drivers.

We don't certify drivers or devices.

There is nothing for customers to do here other than report which driver is giving them problems. The fixes have to come from the printer vendors.

And the majority of printer drivers do work just fine.

Lightroom uses the same print APIs as Photoshop, but doesn't store the last used configuration as often, so doesn't hit driver bugs restoring those settings as often -- but they do see the same bugs with the same drivers.

7 Messages

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100 Points

Majority is a vague word. So that would be 50.1%?

15.1K Messages

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195.8K Points

More like 98% of users aren't having problems with their printer drivers.

7 Messages

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100 Points

My last comment was deleted! Nice! Make your own assumptions!

14 Messages

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224 Points

@Michael Birch Me too. Old driver used to work fine. New Photoshop inputs make it stop accepting print jobs. Bring back the old APIs or let me choose an option to use old APIs. I was able to print 2 weeks ago. I don't want better software if it stops working.

15.1K Messages

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195.8K Points

Photoshop hasn't had an update since July. Whatever changed on your system 2 weeks ago was outside of Photoshop.

7 Messages

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100 Points

5 years ago

It seems that Adobe is always good at pointing the finger. Ever since the disaster called Creative Cloud started, we constantly get updates whether we like it or not. Had we been asked if we wanted to update, with a warning that it may not be comparible some peripherals.we could choose not to update. Can we restore to previous version? I was happy with CS4 - i think the best thing is that we all cancel our subscriptions and revert to all those cd versions we bought. Creative.Cloud is dreadful.

4 Messages

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120 Points

5 years ago

2% of PS users is one heck of a lot of people who are experiencing some dissatisfaction with the product. From the Adobe responses here I feel like we who are in the 2% don't matter and that Adobe just wishes we'd go away. That may not be the intent but that's how I feel.

15.1K Messages

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195.8K Points

That's all issues with all printer drivers. Most of those are just outdated, mis-installed, or something else simple not involving a bug in the driver code.

We can't do much about bugs in driver code. All we can do is notify the printer vendor and wait for them to fix the bug. If we could fix the issues in the printer drivers, we would have done that years ago.

7 Messages

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100 Points

Don't update the printer driver software on photoshop then. How do we go back to the version that did work for us two percent that own new HP, Brother and Canon printers?

15.1K Messages

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195.8K Points

Not all of those printer models have problems. And we really can't support two completely different sets of printing code per platform (plus, even with the old APIs, there were still printer drivers that crashed or gave weird errors).

14 Messages

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224 Points

Yes to Michael's post. IIf Adobe has 10M paying customers (i's probably more), 2% would be 200,000 people who could print but now can't print. Does Adobe really want to reveal Chris Cox levels of callousness toward this many customers its forums?

4 Messages

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120 Points

5 years ago

I was at a printing seminar only a month ago and the host who is well known and highly experienced had the issue twice over the weekend. Luckily he was able to delete PS prefs and get it working. A good 50% of attendees had all experienced the issue.

I for one don't expect Adobe to fix drivers but I do expect more. I feel Adobe does not fully understand the issues or the volume, there are threads about this issue all over the web. This is not an update your driver issue, this is a PS suddenly stops working with a driver that was working fine issue. Deleting prefs sometimes works but not always for all people.

As for me I'll be exiting this thread and no longer following, Adobe has nothing to offer and I have got used to printing from Lightroom instead of PS; on the same workstation to the same printer. Its not my preference and I'm left with a very negative feeling regards Adobe.

15.1K Messages

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195.8K Points

We do understand the issues, but we cannot fix bugs in printer drivers. Yes, this is an issue where your printer maker needs to fix their code and issue a driver update, then you need to install that update.

We'd love to help more, but the only thing we can advise is holding down the space key while invoking the print command to skip loading previous print settings (which is where most drivers fail). Adobe cannot fix the printer driver code, and offers the spacebar modifier as a workaround, but the real fix has to come from your printer vendor fixing their driver code.

I'm sorry to hear that you are unhappy with Adobe because of problems with your printer driver. You really should be letting your printer vendor know about these issues with their driver code and how they are affecting you.

7 Messages

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100 Points

I agree with Michael. Since we are all on Creative Cloud Updater with our personal details, surely it would be better use of resources that Creative Cloud Updater detects customers that cannot print and proactively offers assistance and communication rather than using third party services such as Get Satisfaction. adobe could offer a rollback tonthe previous version. Unfortunately this thread is just a buffer and offers no solutions. I too expect more from Abobe.

3 Messages

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84 Points

Bingo. Other softwate has no problem printing the same file to the same printer. So the problem is clearly Adobe!

14 Messages

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224 Points

Chris, I wish the workaround worked. It's frustrating that of all the software I use, the recent version of Photoshop alone seems to invoke driver commands that error out on a lot of print drivers. I accept that the drivers should handle such commands. I accept that my employer should constantly scan driver software and update it with each point release. But if the risks of using these APIs is known why not use the API that has worked for me until 2 weeks ago? I was happy with it. 200,000 other users were happy they could print. Is there an advantage in changing to an API that causes failures if the old one seemed to work for everyone?

15.1K Messages

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195.8K Points

Nothing in Photoshop changed in the past 2 weeks (last update was in July). Whatever changed 2 weeks ago was something outside of Photoshop. Photoshop has been using the newer print APIs for many years.
The older printing APIs also didn't always work due to driver bugs, but the newer APIs allow improved functionality. Going back to the old APIs is not an option.

If your printer driver is not working, contact the printer maker and have them fix their driver software.

14 Messages

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224 Points

Thanks, the mystery of why it stopped working is totally clear now! Appreciate the help.

9 Messages

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204 Points

I tried the "hitting the spacebar before selecting print" suggestion, and my print dialogue came up...Yay! After following this thread for over 30 minutes, I finally found a workaround that works.  Updating my print drivers did NOT fix the problem, so there must be something else that I must do before this problem is permanently fixed.  It certainly has been a hassle! 

Why can't Adobe or the user change the dialogue so that Photoshop won't revert to the last print setting used?  It sounds like that would resolve a lot of the print problems.

I usually print from Lightroom and have gotten beautiful 13X19 prints, so I would really like to know why it was inferred that printing from Lightroom is inferior to printing from Photoshop.

Adobe Administrator

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15.5K Messages

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291.7K Points

Photoshop is unique from other applications in that it stores settings from the driver in the file.

If the driver settings are conflicting with a newer driver or printer (crashing the driver and taking Photoshop down with it), holding down the spacebar when you print flushes out the old settings and grabs new settings.

This shouldn't happen with all or new files. Only files that have been printed and saved with printer settings from specific bad drivers.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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84 Points

5 years ago

Adobe, this bullshit. After a year you still havent fixed this? Still? Stubbornly pointing the finger at everyone but Adobe? All of my other softeare has solved this puzzle effortlessly. Shame on you.

4 Messages

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120 Points

5 years ago

Ran into this error message today when trying to print from Photoshop CS6 on my Epson R2000 which generally has performed well for me over the years.  Generally I print either layered PSD files or flattened files saved as TIFs.  Today, departing from this practice, I had saved one of my Photoshop files as a layered TIF.  When trying to print from that file I got the error message. After resetting the printer and restarting the computer, I loaded the PSD file and successfully printed my image.  

I don't have the knowledge/background to even speculate on a possible explanation, but from a practical viewpoint if you get this error message it may be worth checking whether the problem is confined to certain file types, or even individual files.

15.1K Messages

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195.8K Points

The type of file doesn't have any relation to printing -- it's all just a flat image by the time it gets to the print code.

1 Message

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80 Points

4 years ago

I was cleaning up a coworkers Mac and they had a few printer aliases scattered about their computer. I deleted them but apparently Photoshop (CS6) was looking for one and generated the offending message above. No driver issues, PS errors, and no need to reinstall/update. Just deleted the Adobe Photoshop CS6 Prefs.psp file so the last printer info would be gone. Hopefully it'll work for you, too.

9 Messages

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204 Points

4 years ago

Please tell us how to do that.  I knew how to do it on a PC but MAC is new to me

3 Messages

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80 Points

4 years ago

Go to your Library folder (Option+"Go" pulldown). It's normally hidden but that option key makes it show up in  the pull-down. Then just go the Preferences – Adobe Photoshop CS6 Settings and delete "Adobe Photoshop CS6 Prefs.psp"

4 Messages

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92 Points

At first try, after following instructions to throw the preference file away, the print option appeared. I clicked on it and nothing happened.  I reformatted the print and tried again..this time the print option was dimmed. So..apparently, it didn't work for me. Any suggestions ?

3 Messages

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80 Points

4 years ago

Was Photoshop open? It needs to be closed so that a new file will be created when it is opened and it doesn't see the preface file.

4 Messages

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92 Points

I closed Photoshop and tried again. Same reaction. The print option is there, I click on it..nothing happens. Pull it down again and the option is dimmed. Where am I going wrong?

3 Messages

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80 Points

Drag the Prefs file to the trash and empty it. The next time you launch PS, it will have to create a new Prefs file. Confirm the "Created" date is just now (when you launched the application). That should make the printer dialog reset. If not, I'm outta ideas for you.

1 Message

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60 Points

Ralph Dom

Chris Cox,

Here is my experience with printing out of CS6 Photoshop. I regularly print on 13" X 19" stock, on an Epson 3880. I had this size in custom sizes and never had a problem. This somehow it got deleted, and I discovered that that Super A3 is the same size and I decided to use it instead. A few times no problem, then the dreaded error code came up. No choices, could not select another printer, and did not know what was meant by reopen a document. I tried reloading Epson print driver but could not overwrite the old one. Could not print out of CS6 for several weeks.
 I could print out of Pages, Firefox, I Photo etc. Then I tried using an old file that had the printing info embedded in it. This reset the connection and all of a sudden I could print again from photoshop. I reintroduced my own custom size again and all has been well. Fault in the print driver, Really?