francois_mesqui's profile

5 Messages

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132 Points

Mon, Jul 30, 2012 8:54 PM

Photoshop CS6: There was an error opening your printer. (driver problem)

Am running CS6 under Win7. My printer is installed and works properly with applications other than PS. When I try to print from PS, I get the error window "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents".

Two links on the web related to this error sugest to delete the Prefs file (Ctrl+Alt+Shift) just after launching PS. I did it several times, but to no effect. C6 has the latest updates, I have rebooted my PC several times.

Any helpful suggestions?

Responses

1 Message

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80 Points

6 y ago

I am also running OSx 10.9.5 and CS6. I was printing all afternoon successfully until this "dialog" popped up. In all my years I have never seen this.

4 Messages

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120 Points

6 y ago

Re: "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents".

What I'd like to know from Adobe is that is...
1/ If this is a the printer driver issue and not their problem how come whenever I have this issue in Photoshop I can still print via Lightroom to the same printer using exactly the same printer driver
2/ How the heck to I get Mac Photoshop to 'selected a printer'? Changing the default Mac printer in preferences will not impact Photoshop, it independently remembers the last printer it used!

1 Message

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60 Points

6 y ago

I am having the same problem. I am using a Mac OS X 10.10.2 and my Photoshop CC 2014 will not print to the Epson r2400.
I can print with Illustrator CC and all other software programs on my Mac.
I've uninstalled my Epson r2400 Drivers, uninstalled everything associated with the printer drivers and reinstalled the new drivers after emptying the trash and restarting the Mac. My problem still persists. It seems to me it is a Photoshop Software problem!

BTW Corel Painter X prints just fine....

1 Message

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60 Points

6 y ago

no one has answered successfully how to resolve this issue. I had to open my doc in CS5 instead of CS6 to get it to print... What crap!

7 Messages

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100 Points

6 y ago

on mac. remove all printers. reset photoshop CC and close it down. download print driver updates and install printer twice, make one default. start photoshop and the printer works again. what a drama. Adobe is worse than microsoft when it was at its worst. do not be tempted by CC, you spend your life updating like Office.

good luck all.

4 Messages

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120 Points

6 y ago

As customers we just want to be able to print.
Right now many of us cannot, even though we are using current mainstream printers from the top printer manufacturers.
This is not a minor inconvenience its totally debilitating to many of us.

I can accept that drivers may have issues; is Adobe working with the printer OEM's to jointly provide us products that work together? If Adobe is aware newer drivers have introduced new bugs is Adobe working with the OEM's to correct the issue?

Can Adobe tell us which driver versions from which printer OEM's and for which printers have been tested or certified to work?

It builds customer loyalty and satisfaction when a vendor works with customers towards solutions rather than tells us its some other vendors fault. As true as that may be its just annoying and as individual customers we are left helpless.

Having said that the fact remains that most of us can occasionally get the same non-working driver to work by resetting or deleting PS preferences; an explanation for this might help some of us find workarounds. In addition it seems odd to many of us that drivers which fail totally in PS work fine for Lightroom; are we to understand Lightroom is not as capable of printing large images or good color management.

7 Messages

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100 Points

6 y ago

It seems that Adobe is always good at pointing the finger. Ever since the disaster called Creative Cloud started, we constantly get updates whether we like it or not. Had we been asked if we wanted to update, with a warning that it may not be comparible some peripherals.we could choose not to update. Can we restore to previous version? I was happy with CS4 - i think the best thing is that we all cancel our subscriptions and revert to all those cd versions we bought. Creative.Cloud is dreadful.

4 Messages

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120 Points

6 y ago

2% of PS users is one heck of a lot of people who are experiencing some dissatisfaction with the product. From the Adobe responses here I feel like we who are in the 2% don't matter and that Adobe just wishes we'd go away. That may not be the intent but that's how I feel.

4 Messages

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120 Points

6 y ago

I was at a printing seminar only a month ago and the host who is well known and highly experienced had the issue twice over the weekend. Luckily he was able to delete PS prefs and get it working. A good 50% of attendees had all experienced the issue.

I for one don't expect Adobe to fix drivers but I do expect more. I feel Adobe does not fully understand the issues or the volume, there are threads about this issue all over the web. This is not an update your driver issue, this is a PS suddenly stops working with a driver that was working fine issue. Deleting prefs sometimes works but not always for all people.

As for me I'll be exiting this thread and no longer following, Adobe has nothing to offer and I have got used to printing from Lightroom instead of PS; on the same workstation to the same printer. Its not my preference and I'm left with a very negative feeling regards Adobe.

3 Messages

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84 Points

6 y ago

Adobe, this bullshit. After a year you still havent fixed this? Still? Stubbornly pointing the finger at everyone but Adobe? All of my other softeare has solved this puzzle effortlessly. Shame on you.

4 Messages

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120 Points

5 y ago

Ran into this error message today when trying to print from Photoshop CS6 on my Epson R2000 which generally has performed well for me over the years.  Generally I print either layered PSD files or flattened files saved as TIFs.  Today, departing from this practice, I had saved one of my Photoshop files as a layered TIF.  When trying to print from that file I got the error message. After resetting the printer and restarting the computer, I loaded the PSD file and successfully printed my image.  

I don't have the knowledge/background to even speculate on a possible explanation, but from a practical viewpoint if you get this error message it may be worth checking whether the problem is confined to certain file types, or even individual files.

1 Message

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80 Points

4 y ago

I was cleaning up a coworkers Mac and they had a few printer aliases scattered about their computer. I deleted them but apparently Photoshop (CS6) was looking for one and generated the offending message above. No driver issues, PS errors, and no need to reinstall/update. Just deleted the Adobe Photoshop CS6 Prefs.psp file so the last printer info would be gone. Hopefully it'll work for you, too.

9 Messages

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204 Points

4 y ago

Please tell us how to do that.  I knew how to do it on a PC but MAC is new to me

3 Messages

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80 Points

4 y ago

Go to your Library folder (Option+"Go" pulldown). It's normally hidden but that option key makes it show up in  the pull-down. Then just go the Preferences – Adobe Photoshop CS6 Settings and delete "Adobe Photoshop CS6 Prefs.psp"

3 Messages

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80 Points

4 y ago

Was Photoshop open? It needs to be closed so that a new file will be created when it is opened and it doesn't see the preface file.