francois_mesqui's profile

5 Messages

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132 Points

Mon, Jul 30, 2012 8:54 PM

Photoshop CS6: There was an error opening your printer. (driver problem)

Am running CS6 under Win7. My printer is installed and works properly with applications other than PS. When I try to print from PS, I get the error window "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents".

Two links on the web related to this error sugest to delete the Prefs file (Ctrl+Alt+Shift) just after launching PS. I did it several times, but to no effect. C6 has the latest updates, I have rebooted my PC several times.

Any helpful suggestions?

Responses

15.1K Messages

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195.8K Points

9 y ago

In that case, you need to see about updating or reinstalling your printer driver - because it is returning errors when it should not be.

5 Messages

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132 Points

9 y ago

Chris,
Thank you so much for your competent advice and quick turn arounf. I reinstalled the printer driver and I am able to print.

Again many thanks!

3 Messages

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60 Points

8 y ago

That method is not working for me. I re-installed the driver. But, it still shows the same error message for all the users in the PC

3 Messages

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60 Points

8 y ago




See the error message in the picture. I can be able to print other files (Word, Excel, Notepad etc.)
Problem with photoshop pls help.

1 Message

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60 Points

8 y ago

I have classes of students and only a hand full of students have this problem so I can't see how reinstalling or updating the driver would help?!

Any suggestions?

4 Messages

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184 Points

8 y ago

I'm having the same problem in Photoshop CC and ONLY in Photoshop. I have no issues in Illustrator, InDesign or Acrobat.

UPDATE: I did find a workaround, however removing printers and re-installing drivers DID NOT HELP. I was able to bypass the issue by selecting a different printer as my default printer in my control panel. After that I can select my desired printer within Photoshop.

2 Messages

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110 Points

8 y ago

I'm having the same problem. Like Matthey Bagley, it's ONLY in Photoshop.

I tried the bypass that he suggested, and while the print dialogue pops up, if I click "print" after selecting my printer, Photoshop crashes. I am able to create a PDF if I have "Adobe PDF" selected as my default printer, but that simply isn't efficient.

This has only been happening for me since the most recent update of Photoshop CC, which definitely makes me lean toward a software problem, not a driver problem.

I'm running Windows 7.

1 Message

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80 Points

8 y ago

I have this issue too and i notice if set the default printer to another printer, Photoshop works again. We have the latest drivers for the printer however I can not change the default printers for 100 students. This issue only seems to affect Photoshop CS6. I have not had any other printing problems with this printer.

1 Message

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50 Points

7 y ago

Go into windows control panel and then printers. change the default printer to something else other then the printer you want to print from. Save and close. Re-open PS CS6 and try again by selecting the printer in PS CS6. by friv

2 Messages

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70 Points

7 y ago

I am getting the same problem. Reinstalling the driver has not helped. Setting another printer as the default using OS X had not helped. Click on PRINT and I get this message. Everything other software programs works fine including WORD, LIghtroom, browsers, etc.

This problem suddenly occured about 24 hours ago. I even reinstalled CS6, ran all the updates, and still the problem exists. Any suggestions?

2 Messages

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70 Points

7 y ago

By the way, I get the above message and I never get the printer box that allows selecting a printer, any printer.

7 y ago

The problem is caused due to CS6 saving the printer that it LAST USED stored somewhere within PS - then the PRINTER IS REMOVED (or driver updated OUT of the control of the user). Thus it ALWAYS tries to use the last printer - and of course it no longer exists - and the Adobe programmer who was in charge of that section then LOCKS THE PRINT DIALOG FROM EBVER BEING USED till you fix it - and of course you CANNOT do that within PS 6 at all since he LOCKED IT.

The ONLY way I have fround around this problem is to go and open up (in Windows and likley MAC) and CHANGE your default printer to Adobe PDF. Then go back into CS6 and change it from PDF (which is now sees) back to the printer you really want.

If you change try and change it to ANY other real printer CS6 does not reconize them. ONLY - it still sees the older printer, thus by choosing PDF first, then open CS6, you can select your new printer to print to use, does this problem go away.

7 y ago

CS6 embeds the printer last used in each image. So you have to assign PDF as your default printer, change it to the new printer, and save the file to make the change permanent.

1 Message

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80 Points

7 y ago

Hi I am using OS x 10.9.5 and CS6.
I was trying to convert my document to pdf for commercial printing and have suffered the same error. I am unable to install pdf as a printer, never mind the default printer.
Please any help out there?

3 Messages

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84 Points

7 y ago

Not the driver in my case. To solve, I went to Start>Devices and Printers, and chose another printer as my default. I went back to Photoshop, selected "print". At that point, I selected the same printer that supposedly had the bad driver, and it printed fine.

Chris Cox, it isn't acceptable to blame the print driver. Photoshop should have a print mechanism robust enough to deal with such a trivial, common problem.