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5 Messages

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132 Points

Mon, Jul 30, 2012 8:54 PM

Solved

Photoshop CS6: There was an error opening your printer. (driver problem)

Am running CS6 under Win7. My printer is installed and works properly with applications other than PS. When I try to print from PS, I get the error window "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents".

Two links on the web related to this error sugest to delete the Prefs file (Ctrl+Alt+Shift) just after launching PS. I did it several times, but to no effect. C6 has the latest updates, I have rebooted my PC several times.

Any helpful suggestions?

Responses

15.1K Messages

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195.8K Points

8 years ago

In that case, you need to see about updating or reinstalling your printer driver - because it is returning errors when it should not be.

3 Messages

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102 Points

Well after spending several hours trying to figure this out for a customer. I went to preferences, performance and got the integer error. Found a registry entry I could add under
 Hkey Current User\software\adobe\photoshop elements\16.0
Dword Key
OverridePhysicalMemoryMB 
Decimal Value 24000
Once the memory issue was fixed so was the print error!
You keep blaming the PRINT DRIVER over and over!
You guy's write the program you should be able to fix it!
So lame!

1 Message

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60 Points

Hello Scott,

i used your solution and and it worked perfectly.
I agree concerning your "Lame" remark. Adobe did write the software and should fix that problem.

Thanks!!

Sjakie

3 Messages

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102 Points

My pleasure! 

1 Message

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60 Points

I have bought a completely new printer thinking that was the  problem but still not able to print. Getting the error message "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents". What do I do???

5 Messages

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132 Points

8 years ago

Chris,
Thank you so much for your competent advice and quick turn arounf. I reinstalled the printer driver and I am able to print.

Again many thanks!

3 Messages

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60 Points

7 years ago

That method is not working for me. I re-installed the driver. But, it still shows the same error message for all the users in the PC

15.1K Messages

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195.8K Points

Then you need to contact the printer maker to see why the printer driver is returning an error.

3 Messages

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60 Points

Problem with photoshop, Please help.

Please check this link:
http://feedback.photoshop.com/photosh...

3 Messages

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60 Points

7 years ago




See the error message in the picture. I can be able to print other files (Word, Excel, Notepad etc.)
Problem with photoshop pls help.

1 Message

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60 Points

7 years ago

I have classes of students and only a hand full of students have this problem so I can't see how reinstalling or updating the driver would help?!

Any suggestions?

15.1K Messages

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195.8K Points

If you have a bad driver on your systems, then reinstalling or updating it would be the solution.
The error means that the driver (and sometimes the OS) has a problem. To fix the problem in the driver, you either update the driver (from the manufacturer of the printer), or work with the printer manufacturer to get the bug fixed in their driver.

2 Messages

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172 Points

7 years ago

I'm having the same problem in Photoshop CC and ONLY in Photoshop. I have no issues in Illustrator, InDesign or Acrobat.

UPDATE: I did find a workaround, however removing printers and re-installing drivers DID NOT HELP. I was able to bypass the issue by selecting a different printer as my default printer in my control panel. After that I can select my desired printer within Photoshop.

1 Message

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62 Points

This is the best Solution. it worked for me. Yeeeey. thank you

2 Messages

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110 Points

7 years ago

I'm having the same problem. Like Matthey Bagley, it's ONLY in Photoshop.

I tried the bypass that he suggested, and while the print dialogue pops up, if I click "print" after selecting my printer, Photoshop crashes. I am able to create a PDF if I have "Adobe PDF" selected as my default printer, but that simply isn't efficient.

This has only been happening for me since the most recent update of Photoshop CC, which definitely makes me lean toward a software problem, not a driver problem.

I'm running Windows 7.

15.1K Messages

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195.8K Points

The timing of the crash (after clicking print) and the fact that it works with Adobe PDF means it is most likely the driver.

2 Messages

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110 Points

Driver has been updated, and none of the other CC software is having this problem.

15.1K Messages

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195.8K Points

Very few other apps are using the same (newer) printing APIs as Photoshop. Lightroom comes closest though.

1 Message

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80 Points

7 years ago

I have this issue too and i notice if set the default printer to another printer, Photoshop works again. We have the latest drivers for the printer however I can not change the default printers for 100 students. This issue only seems to affect Photoshop CS6. I have not had any other printing problems with this printer.

1 Message

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50 Points

7 years ago

Go into windows control panel and then printers. change the default printer to something else other then the printer you want to print from. Save and close. Re-open PS CS6 and try again by selecting the printer in PS CS6. by friv

2 Messages

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70 Points

7 years ago

I am getting the same problem. Reinstalling the driver has not helped. Setting another printer as the default using OS X had not helped. Click on PRINT and I get this message. Everything other software programs works fine including WORD, LIghtroom, browsers, etc.

This problem suddenly occured about 24 hours ago. I even reinstalled CS6, ran all the updates, and still the problem exists. Any suggestions?

2 Messages

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70 Points

7 years ago

By the way, I get the above message and I never get the printer box that allows selecting a printer, any printer.

15.1K Messages

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195.8K Points

Yes, probably because your default printer is returning errors.

Sometimes resetting Photoshop's preferences can clear the error (by clearing the last used printer settings, which some drivers bug out on).
But most of the time you need an updated printer driver to fix the bugs in the driver.

2 Messages

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70 Points

Same problems on my Mac and EVERYTHING is up to date!  Very frustrating, I may have to go back to my CS2!

15.1K Messages

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195.8K Points

You just need to check with the printer maker for updated drivers.  Most of them have fixed their bugs and posted updates.

2 Messages

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70 Points

Thanks Chris, I should have mentioned that I have the lastest Epson driver, it installed automatically on 2-11-2016.  Just to make sure, I reinstalled and restarted this week.  El Capitan is also up to date, v10.11.3.  A second printer is also WiFi connected. It is an Epson Workforce 630 printer (not my favorite), could this be part of the problem?  I think I should delete my Photoshop 2015.1, then download and re-install.  What do you think?  

After reading your previous comments, I believe my problem traces back to trying to print with wrong-sized paper.  That error may be permanently embedde in the program.

It's quite disappointing to be paying $20/month to Adobe and having these types of problems.  Two months ago I was using CS2 and getting beautiful pictures.

15.1K Messages

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195.8K Points

Reinstalling Photoshop won't fix a problem with your printer driver.
The problem is not in Photoshop, but in your printer driver.  Sometimes clearing preferences (and removing the last used printer information) can help, and sometimes holding down the spacebar while selecting print (not loading the last used print information) can help.  And sometimes the driver is just too buggy and has to be updated by the printer maker.

6 years ago

The problem is caused due to CS6 saving the printer that it LAST USED stored somewhere within PS - then the PRINTER IS REMOVED (or driver updated OUT of the control of the user). Thus it ALWAYS tries to use the last printer - and of course it no longer exists - and the Adobe programmer who was in charge of that section then LOCKS THE PRINT DIALOG FROM EBVER BEING USED till you fix it - and of course you CANNOT do that within PS 6 at all since he LOCKED IT.

The ONLY way I have fround around this problem is to go and open up (in Windows and likley MAC) and CHANGE your default printer to Adobe PDF. Then go back into CS6 and change it from PDF (which is now sees) back to the printer you really want.

If you change try and change it to ANY other real printer CS6 does not reconize them. ONLY - it still sees the older printer, thus by choosing PDF first, then open CS6, you can select your new printer to print to use, does this problem go away.

15.1K Messages

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195.8K Points

OK, you have part of the situation right, and a lot quite wrong.

Photoshop does save the last used print settings in the document - so you can reprint with the same settings. If that printer has been removed, then the OS hands those same settings to the current printer, and in some cases the printer driver returns errors that it should not be returning. The lock out is because the OS or printer driver are not behaving correctly and returning unexpected errors -- they should read the previous printer settings regardless of which driver created those settings (that was part of the point in the OS required print ticket format).

Photoshop is not locking anything - but the OS/driver errors are preventing the print APIs from working correctly to initialize the print dialog.

Changing the default printer to something that doesn't fail (like the PDF print driver, or a safe PostScript driver) allows the current driver to read the previous settings correctly, and resave a minimal set of previous print settings that your printer driver can read without giving errors.

Also, you really want to change the user name you're showing here in the forums.
Since I have seen people reporting this with MACs and Windows systems (over the last 2 years), with various printers being used, it is a PS specific issue. If the printer no longer exists, and the new printer is not even of the same brand or make, there is no way it can use that driver and will ALWAYS return errors - valid errors - which means the error handling within PS on printer driver error returns are not blocked and thus locks up PS from printing. The OS is doing what is supposed to do - pass the messages back to the calling program and then PS locks up. My other Adobe apps have no issue - the printer error returns are not locking them up and I can select another printer from the print dialog box when it cannot find the printer. This only happened once I went to CS6. Never had this issue with CS4 when printers were removed that I had last printed to. But every time now with CS6 . I take the same file that locked up PS at work, go home, open it up in CS4, and the message box stated printer not there and offered me to choose a new printer. Reason why I think it is a CS6 specific issue.

15.1K Messages

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195.8K Points

No, it is not a PS specific issue.

There are slightly different issues on Macintosh and Windows, but both revolve around bugs in certain printer drivers where they fail when reading previous print settings from other printer models/brands. Both platforms are supposed to support that, both have an XML like ticket format, and
The OS/driver is passing errors that should not be happening - so the print dialog cannot initialize because it is receiving errors from the OS/driver that should not occur and can't allow the print code to continue initializing. The most we could do is provide more error details about the driver when we encounter these errors.

Most of your other Adobe apps aren't using the modern print APIs on either platform. And fewer still are using the print tickets -- but LightRoom comes close to Photoshop's printing code, oh, and sees a lot of the same driver errors.

And you still need to change the user name you are showing here in the forums.

6 years ago

CS6 embeds the printer last used in each image. So you have to assign PDF as your default printer, change it to the new printer, and save the file to make the change permanent.

1 Message

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80 Points

6 years ago

Hi I am using OS x 10.9.5 and CS6.
I was trying to convert my document to pdf for commercial printing and have suffered the same error. I am unable to install pdf as a printer, never mind the default printer.
Please any help out there?

3 Messages

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84 Points

6 years ago

Not the driver in my case. To solve, I went to Start>Devices and Printers, and chose another printer as my default. I went back to Photoshop, selected "print". At that point, I selected the same printer that supposedly had the bad driver, and it printed fine.

Chris Cox, it isn't acceptable to blame the print driver. Photoshop should have a print mechanism robust enough to deal with such a trivial, common problem.