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mladen_penev's profile

231 Messages

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5K Points

Wed, May 9, 2012 9:45 PM

Solved

Photoshop: CS6 Slow compared to CS5.1 with large files

PS CS6 has a lot of enhancements and great features. it launches very fast, and the control is very responsive and smooth.

although i am experiencing some speed issues with very large files. compared to CS5.1, where i don't have any of these issues.

the files are PSBs, 9000x8000px, 80+layers, RGB, 8bit

i have the same performance settings for both, cs6 and cs5
i am working on MAC PRO, 16GB ram, SSD scratch, 2TB raid, Radeon HD 5770, Snow Leopard.

the main issues i have are:

- no refresh when i move the curve on adjustment layer. the refresh comes after i let go.
- jagged pan
- extremely slow moving of layers and layer groups, even if they are with smaller dimensions (800x400pix)

again, working with files with less layers or smaller dimensions is very fast.

thanks for your help and support!
m.

Responses

9 Messages

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130 Points

9 years ago

I also upgraded to CS6 and have been experienceing hesitation and slowness beyond belief. I have a brand new, 12 core MacPro running Lion, 64 GB RAM, and an Nvidia Quadro 4000 graphics card.

CS6 app is loaded onto a SSD, while the scratch disks are the drives that come with the computer. Yet when I work on very large files (12-15 GB), with multiple layers (over 100 if I count each 1-6 word text layer), I experience 8-10+ second delays switching from layer to layer. Switching tools can take up to 20 seconds, and the tool will keep snapping back to the previous one while I try several times to pick the tool I want -- until it finally let's me choose the tool I want. Waiting for layers and tools to switch costs me an enormous amount of time every day, which in turn is costing thousands of dollars.

I have read through articles about optimizing CS6 and have followed all those directions, but have experienced no improvement. I spent thousands on my new computer thinking that it would make working with CS6 easier, but no.

If anyone has any suggestions, I'd sure appreciate them.

(I posted this above not realizing I should do it here)

15.1K Messages

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195.8K Points

So you may have a problem other than what's mentioned here already.
Do make sure you used the 2 workarounds listed at the top to rule out those problems.

It sounds like something on your system might be causing Photoshop to lose events, or is just causing a lot of time to get wasted.

Let Photoshop idle for a minute, then check the CPU load for Photoshop (in Activity Monitor) and see what it's at.
If it's high, then something is consuming time - that could be a third party plugin, a haxie/utility, corrupt fonts or OS font cache, or some other system bug. Taking a sample of the process in Activity monitor might give us some clues where the time is going.
If it's not using a lot of CPU, then something is interfering with events or redraw. That could be a third party plugin, a driver, a haxie or utility, another process, or something we just haven't seen yet. That'll be harder to track down, but sampling Photoshop while trying to switch layers might give us some ideas.

9 Messages

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130 Points

9 years ago

Thank you, Chris, for getting back to me. As soon as I have another large file open later today, I'll follow your suggestions and let you know.

In the meantime, I wanted to let you know, that with the work we do, back when PS 3 had the pattern tool, we created 134 custom patterns. Although it takes a long time to load the patterns when PS is booting up, am I right is assuming it should have no effect on the above issue?

Is there a pattern tool available for CS6?

15.1K Messages

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195.8K Points

A lot of custom patterns would use up available RAM, take a long time to load, and would get paged out to scratch when you tried to load a document.

Try saving the patterns, then resetting to just the default patterns.
Relaunch Photoshop and see if things go a bit quicker.

And do you mean CS3? Perhaps the Pattern Maker filter (which has been removed from Photoshop, because marketing couldn't explain it to users).

9 Messages

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130 Points

9 years ago

Another piece of information: when I look at the file size in my Mac finder window, it says the file size is 1.97 GB, yet when I open the file, and look at the file size in the PS info panel on the bottom left of the window, it says the file size is 9.84GB. Why is there this difference? Would this cause the slowdown?

Including the text layers, this file has 370 layers.

15.1K Messages

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195.8K Points

On disk, the file is compressed.
In memory, the document is not compressed.
The file size and document size in memory are only loosely correlated, and will never match.
Yes, if you have a lot of layers (especially layers with very little on them) - then that could be correct.

That document would only cause a slowdown if you didn't have enough RAM to hold it, but it sounds like you have plenty of RAM for it.

4 Messages

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100 Points

9 years ago

Hi. I have a latest gen iMac with the following specs;

27" 3.4GHz Intel Core i7
RAM 20GB 1333MHz DDR 3
AMD Radeon HD 6970M 2048 MB
MAC OS X Lion 10.7.4
64 bit CS6 installed on SSD. Same SSD is selected as scratch disk.

Files are 36MP Nikon D800 RAW files. Use full screen in ACR.

Upgraded from CS 5.1 to CS 6 and see degraded performance when working in ACR. It quickly becomes very slow at painting in effects and panning / zooming is lagging to the point where it becomes intolerable.

Unsure if performance settings in photoshop affects ACR from Bridge, but settings are Cache Levels 5 and Cache Tile Size 1024K. Use Graphics Processor is checked.

Any help is appreciated.

Geir

15.1K Messages

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195.8K Points

Please post a new topic about ACR slowdowns - that isn't related to the rest of Photoshop, and needs to be investigated by the ACR team.

116 Messages

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1.9K Points

There's not one of those already? I know people have been complaining about it for some time over on the Adobe forums.

-Noel

1 Message

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62 Points

9 years ago

First off, congratulations on your new release. Unfortunately, it seems that many of my PS CS5 files are taking a ridiculous amount of time to load in PS CS6. And once the file is open, it seems that many interactions like grabbing and panning with the hand tool is not quickly responsive and taking long. In PS CS5, opening and editing these files was quick and handled anything I did. I'm sure it's not my system resources because I'm running on a new MacBook Pro (OSX 10.7.3) with 8GB of memory.

I consider myself expert level in PS. My layers are 95% Paths and Shapes and 5% Rasters. I work with very large canvases.. anywhere from 2000 x 1000 to even up to 6000 x 2700. But even with my 6000 x 2700 file, CS5 did not have any problems with it. It was fast and responsive. But now it takes forever to open it and do basic things in CS6. I was expecting things to be even faster and more responsive in CS6 but that is not the case... with my files at least. Unfortunately CS6 is can't load fast and keep up with the shortcut keys and actions I want to do and it's becoming a hindrance to my workflow. Any updates or solutions to your product would be appreciated.

This reply was created from a merged topic originally titled
Slower file loading and peformance than PS CS5.

15.1K Messages

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195.8K Points

You might want to reduce the tile size in Photoshop's preferences. With 8 Gig you might be a little tight, and reducing the tile size can reduce the memory pressure.

11 Messages

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162 Points

9 years ago

same problems as most folks. crappy performance on a screaming fast system.

brand new macbook pro retina, SSD, 16gb ram...

opening web design mockups made in CS5, I find something as simple as nudging a group (containing text and a few vector shapes) requires a progress bar.

seriously? a progress bar?! to nudge?! no wonder i usually wait a freakin' year to upgrade to any new adobe products.

15.1K Messages

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195.8K Points

Read the post at the top, please.

11 Messages

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162 Points

yep, read it, tried the workarounds. no help.

15.1K Messages

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195.8K Points

Then you need to give more specific steps so we can see if other people can reproduce it, or we can help you figure out what is going on for your system.

The only slowdowns we've seen with layers are listed above, with workarounds.

Beyond that, we've seen corrupt fonts, third party plugins, and some external applications cause odd slowdowns.

11 Messages

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162 Points

sorry for the smarm, i'm just really frustrated by this. i'm wasting lots of hours after spending a ton of cash to increase productivity.

can you tell me what specifically I should provide to assist?

15.1K Messages

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195.8K Points

What else is slow?

How many layers are in this document that is slow nudging layers?

Have you done any additional troubleshooting? If so, what?

What OS version are you using?

Either you're seeing something that nobody else is seeing, or something is wrong with your system - and we need to narrow down what is going on.

11 Messages

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162 Points

it's not just nudging that's slow, that was just the most obvious symptom since i have to watch a progress bar for 5-8 seconds just to move a group with 15 vector/text layers. Using the move tool on a group also requires waiting to see anything redraw. real time preview of resizing objects also seems slow.

about 150 layers, mostly vector/text or small raster images.

troubleshooting: tried the first suggestions in your post up top under known layer issues

OS X 10.7.4

15.1K Messages

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195.8K Points

150 layers probably isn't one of the known problems - that's a relatively small file.

In your case you should probably try sampling the app while it's showing the progress bar, and email me the same file so I can see where the time is being spent. ( ccox [at] adobe [dot] com)

11 Messages

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162 Points

9 years ago

here's someone else's example of the same thing. even though the post was in respons to beta, this is what loads of users are experiencing, including me

http://forums.adobe.com/message/4290563

116 Messages

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1.9K Points

Have you noticed that Adobe has acknowledged a specific bug with the layer thumbnails, and is working on a fix?

Whether there are OTHER issues with significantly more sluggish performance in the new version remains to be seen. I have a secret suspicion there are. But it's practically impossible to read through the noise on this issue.

We are all anxiously awaiting 13.0.1.

If Adobe has any sense whatsoever they'll update the trial download build to 13.0.1 as well. That's not something they usually do, for whatever reason.

-Noel

11 Messages

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162 Points

Yeah well, I guess I should have done my research before dropping the $$ on this buggy software.

Pretty disappointing that what many consider a crucial element (viewing thumbnails in the layers palette) slows moving and resizing down to unusable speeds.

Pretty sweet they released the software even though this problem has existed since beta. fail.

15.1K Messages

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195.8K Points

Nobody could define the problem well enough during the beta, so we didn't know where to look.

And there is a simple workaround, listed above.

7 Messages

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132 Points

The workaround works but it makes working very difficult!

11 Messages

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162 Points

yeah and i appreciate your attention to it, but the simple workaround of turning off thumbnails is a terrible band-aid. no mater how well-named and well-organized layers are, there's no substitute for seeing layer thumbnails when navigating documents.

unfortunately the far better work around is not using CS6, which is too bad because the improvements that work are quite nice.

anyway, Adam Jerugin at Adobe was able to reproduce the problem 5 months ago, as stated in his forum post linked above.

15.1K Messages

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195.8K Points

It's just a temporary work around.
No, he was able to reproduce a shape layer issue, which was a different problem specific to shape layers (and was already fixed in the final release).

11 Messages

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162 Points

the user in that post shot 2 videos of the same problem: serious lag when moving groups. only difference is that users workaround was hiding the layers palette altogether (same as disabling thumbnail preview). it was never specific to shape layers. same problem. same workaround.

15.1K Messages

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195.8K Points

I fixed the bug related to shape layers. It had a different cause.

11 Messages

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162 Points

9 years ago

if it helps you folks troubleshoot, i have noticed that setting the thumbnail contents to "Entire Document" causes less drag than "Layer Bounds"

15.1K Messages

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195.8K Points

Yes, that reduces the work in generating the thumbnails, and matches the default behavior in previous versions of Photoshop.
But it's still slower than it should be in CS6, which is why we recommend the workaround of turning off the layer thumbnails (which avoids all the work).

1 Message

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60 Points

9 years ago

With all of this angst and obvious challenge - you would think that Adobe would either offer one of their specialists to do a screen share with people experiencing these issues to investigate themselves, or even have some computers shipped to them to demonstrate the issue and get it resolved. This issue is challenging my marriage when work isn't getting completed and tempers are flaring!

15.1K Messages

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195.8K Points

We have. We've gone to visit people, we've brought people and their machines into the office, we've done dozens of connect sessions.

So far it's either the 2 known causes above, or some external factor (third party plugin, bad font, bad antivirus, old video driver, etc.).

If you have something that is not solved by the workarounds above, we need a LOT more information to reproduce the problem.

7 Messages

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132 Points

9 years ago

While I was looking around for causes of this problem I saw someone on a forum had written how it was related to us Mac users having poorly written graphics card drivers and this guy was going on about how rock solid his PC Photoshop is.

I find this incredibly frustrating because once upon a time Mac users really were in a minority but now Macs have increased in popularity and market share - (plus wasn't the whole point of OS X that it was a very robust, stable operating system?) - shouldn't the graphics card drivers for Macs be just as good as for PCs?

15.1K Messages

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195.8K Points

You'll have to ask Apple why the drivers are in such a bad state on MacOS, why they are not updated nearly as frequently as on Windows, and why Apple takes years to distribute the bug fixes they received from the GPU makers.

11 Messages

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162 Points

9 years ago

You guys are champs for enduring all the slack. if your software wasn't generally so fantastic you wouldn't have such high expectations to keep up with!

it's frustrating when project planning, especially on projects that last months or over a year, sometimes you have to make a software upgrade mid project, and that's when getting off the rails costs money. thanks thogh. hopefully y'all will have this remedied soon.

9 Messages

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130 Points

9 years ago

Hi, Chris,

I previously posted (Ron King 14 days ago) with how agonizing the switch to CS6 has been. I have all the latest Mac hardware (MacPro 12 core w 64 GB ram, SSD drive for the apps, and the nVidia Quadro 4000 for Mac).

I have no 3rd party plugins, I've got Suitcase Fusion 4 and have turned off almost all my fonts, and a virus scan is run routinely. I have optimized the settings by following Adobe's directions, and have instituted your workarounds, and I typically have only bridge, pages, and numbers running at the same time, but none of it has helped how agonizingly slow CS6 is.

My file sizes are often ~13,000 px x 11,000 px and high resolution @14GB, and I am not doing any 3D (just adding layers and simple graphics/colors and text on each layer), but as I said, scrolling is hesitant, slow, and sometimes impossible; switching from layer to layer takes 8+ seconds; switching tools won't hold the new selection, and keeps popping back to the old tool 4-5 times; saving takes up to 6 minutes, zooming in/out is delayed, etc etc etc, all EXTREMELY distressing and disappointing.

I would be glad to do a screen share with one of your staff, or would welcome a visit if someone is in the area, as during any single day, the slow pace costs me several hours of precious, billable time.

15.1K Messages

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195.8K Points

Where are you located?

What you're describing sounds either like a font problem (and Suitcase has caused more than a few), or a system level driver problem (most likely video driver).

9 Messages

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130 Points

our company is in Concord, NH. We have 3 who use PS on big screens

9 Messages

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130 Points

If Apple's Font manager is better, I can use that, unless you have better recommendation. Can I replace a system level driver?

15.1K Messages

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195.8K Points

Until we can figure out where the time is going, I don't know.

And I don't have anyone near you, so we'll have to see how QE wants to handle this.

In the meantime, you could try sampling the application via the Activity Monitor while switching layers and seeing the slowdown. That might give some clue what is taking up time. The sample report will be kind of long, so it would be best to send it to me directly instead of posting it here. ccox (at) adobe [dot] com

5 Messages

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100 Points

9 years ago

I have an AMD FX-8150 overclocked to 4.5Ghz, Fluid Cooled with 8 Gb of DDR-1333.. I am working on a document that has 39 layers. Just a simple menu. If I try to adjust anything, it is very slow to redraw. In CS5.1, I never had this problem. I just upgraded to CS6 and the same files that I never had a problem with are giving me S L O W responses. If I grab a layer to rotate it, It will take several seconds for the screen to update to where my cursor is, as one example.

I can turn off the GPU Processing and reduce the Cache level to 1 or 2, and I can then drag the outline of the box without to much of an issue, and the text will then redraw fairly quickly once I stop.

So, is this a GPU problem? So many people are having issues, and most have different graphics cards. I am not even really working on big documents, and this computer flies with anything else.

Windows 7 Ultimate 64 Bit
AMD FX 8150 Overclocked to 4.5Ghz
8 gb DDR3-1333 Memory
Nvidia GT430 with 1gb GDDR3

Not the top of the line in Graphics cards and not maxed out in memory, but this system screemed in CS5.1. Never an issue until now.

So, is it my computer or something that has been changed in CS6? I will go with something has been changed in CS6.

To the people that like to come on and tell us how well your computer works... Camtasia is a great screen recorder. Show me. I will do the same if I must.

Thanks for any help - fixes - patches - updates - or lip service - in advance.

15.1K Messages

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195.8K Points

slow to redraw could be the GPU (should be using the 12.6 drivers, 12.8 has problems), could be another process (we've seen bad anti-virus cause issues), or could even be just a corrupt font.

My guess from your description would be a GPU driver problem.

Also, you might want to disable the overclocking and see if things improve (bad timing on the board could cause delays).

5 Messages

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100 Points

I appreciate the comment, and the thought that its this computer, but I was basically trying to say that its something that has been changed in Photoshop. It simply still has bugs or incompatibility issues, because like I said, this system works fine... very fast... in Photoshop 5,1. So, if all Adobe is going to do is continue to tell everyone that is having a problem that it must be a driver on their computer... must be bad timing in the overclocking... must be venus reflecting through swamp gas... then we simply are not going to see a fix. Now, if Photoshop has been written to now NEED a stronger GPU, and since it has done this, has caused problems for the majority of the MAC consumers out there, and many of us PC consumers, then I think that would be a shot in the foot. I would think it really sad to need Crossfire or other technology that allows multiple GPU's to be tied together just to build a menu. Photoshop is a great tool. Been using it for years, and have NEVER needed any form of support. However, with CS6... just google Photoshop CS6 Slow and see what comes up. Its obvious it has something to do with Photoshop. I run 3DSMAX and After Effects on this machine, and it never hiccups. I even do it with Camtasia capturing the screen and it does not slow down. However, photoshop with just 39 layers open chokes just to make a simple adjustment to a text block.

My answer - Get a refund - Back to 5.1 and wait for CS6.5 or some sort of fix.

Thanks for all the help.

5 Messages

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100 Points

And Chris... Thanks... I do not mean to sound rude or sarcastic, but we spend a lot of money and time getting things to work just right. When an update comes out, you assume you can upgrade and all will work even better. Instead, its frustrating to loose time, as the cost of production can only be regained by having to work twice as fast, or double up on the hours, just to meet promised deadlines. Since I know that 5.1 is stable, and works... I will stay with it until I can see that this issue has been fixed.

5 Messages

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100 Points

Yes, it's getting tiring to see the same response 'must be your cpu' .. when it's so clearly not the cpu. I've tried the same files on 4 cpus and cs6 drops to it's knees. CS1 performs better. It's a shame, I really like the new 'flatten fx' option

15.1K Messages

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195.8K Points

We can't account for all the possible hardware, driver versions, or other applications out there. Some conflicts are bound to happen. And some of the driver bugs were shipped AFTER Photoshop shipped.

Not all problems are due to the drivers, but yours sounds exactly like drawing is the slowdown, and that the problem you are seeing is directly related to your GPU or drivers.

Photoshop CS6 uses more of the GPU than CS5 did. It will find new bugs in the GPU drivers that CS5 never encountered. Yes, it can benefit from a stronger GPU, but does not require one.

Most of the slowdown reports, as seen above, are about layer movement, or font conflicts -- those have known causes. We're still trying to track down the unknown causes, but have to eliminate the known problems first.

For the vast majority of people, Photoshop CS6 is working faster and better than CS5. But a small number are seeing real slowdowns -- and a larger number are seeing problems due to out of date drivers, conflicts with other software (font managers, anti-virus), corrupt fonts, etc.

116 Messages

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1.9K Points

Ronnie, you have to trust the fact that there are those who are not seeing Photoshop run appreciably slower or less stably than its predecessor. I'm not saying it's not an issue with the Photoshop code, but it's not a case of the Emperor's new clothes; it really does run right for some folks - I'm one.

Chris, I got a response back from ATI that they could not reproduce a Photoshop problem with ATI Catalyst 12.8. I know I have seen a problem introduced by it, with crashes easily reproduced, and that goes away again when I revert back to 12.6. Have you seen problems yourself as well with 12.8 or have you just been going on what I posted on the other forum?

-Noel

15.1K Messages

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195.8K Points

Well continue to work with ATI directly on the driver issues. (And I think Noel from the user forums is sending them a nastygram(TM)).

116 Messages

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1.9K Points

Just FYI, I did actually hear back from ATI.

Their advice is that if you're having possible driver problems with the latest release (Catalyst 12.8 at this moment) is to FULLY uninstall, remove, expunge, delete, wipe, erase, and nuke with prejudice all remnants of their older version driver, reverting your system back to default drivers, reboot, THEN install the new Catalyst release. I did this and found several problems to be solved.

-Noel

5 Messages

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100 Points

9 years ago

PROBLEM MAY BE SOLVED:

OK... After reading everything that everyone has had to say, I played around with things and I made this video. The issue that I am having may be related to a font. This font is called handprinting and it is a True Type Font. I really do not know why or how it could or would cause a problem, but I opened two documents in this video, both with 40 layers - one with and one without the font... and the one without the font has NO lagging issues.

Watch the video all the way through and tell me what you think...

Youtube: http://youtu.be/dV_euworDmg

15.1K Messages

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195.8K Points

If you think it's that font, send me a copy of that font file and document, and we'll dissect em. ccox (at) adobe (dot) com.

15.1K Messages

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195.8K Points

WOW, I haven't seen it that slow, even with bad fonts.

I bet you have font previews enabled...
(they can spin in the background, retrying some corrupt fonts)

Hmm, do you have any font management programs running?

Our QE might want to see if we can profile the app in the bad state.

5 Messages

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100 Points

Nope... No font management running. And as you can see from the video, the only difference in the two files is the font. I will send you the font and see if you can find something wrong in it.

Now, How do I disable Font Preview?

What I will do is make a second video, and I will disable font preview and then remove the font all together and see what happens. At least this way, I can document it for you and maybe move forward with figuring out what some of the issues are. Now, this seems to be the problem for me. Don't know what it may be for Mac users... however, as you can see, something that I thought for sure was a Photoshop problem appears to be a font problem. I will do this later today when I have an extra moment.

15.1K Messages

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195.8K Points

In the Type menu, Font Preview Size -> None

And there still is some problem in that Photoshop or the OS are spinning on that font instead of just rejecting it as bad/corrupt. We'll have to reproduce the behavior to figure out why that's happening.

11 Messages

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164 Points

9 years ago

Can we get an update on the fixes for the "known" issues affecting CS6? Like the layer thumbnails?

CS6 was released on May 13......that's over 3 months ago. I thought with Creative Cloud Adobe was going to be more active in patching and adding to the products.

I find it ridiculous that not even a minor point release has happened in over 3 months to the flagship product!

Seriously starting to lose faith in Adobe.......they are moving far too slow. You are getting my money every month and I expect frequent updates to address known issues.

-Kevin

15.1K Messages

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195.8K Points

No update I can share with you yet.

But remember that MacOS 10.8 came out recently, and Win8 RTM, and we might have other things to deal with that hold up a dot release.